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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1399 Views
  • 19 replies
  • 1 likes
  • 1399 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47332 Views
  • 20 replies
  • 3 likes
  • 47332 Views
  • 20 replies
  • 3 likes

Superuser Contribution share accounts

Hello, I want to subscribe to spotify premium together with a friend to share costs. However I noticed that you can not do that with 1 premium account so I started thinking about a family account but do you really have to reside at the same adress if...

  • Newbie
  • Hello,    I want to subscribe to spotify premium together with a friend to share costs. However I noticed that you can not do that with 1 premium account so I started thinking about a fam...
  • SergioDavid
  • Roadie
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Hola ... me suscribí a premium y me cobraron el costo .. pero en mi cuenta aparece como si fuera gratuita .. que puedo hacer ??

  • Newbie
  • Hola ... me suscribí a premium y me cobraron el costo .. pero en mi cuenta aparece como si fuera gratuita .. que puedo hacer ??
  • SergioDavid
  • Roadie
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem

I doubled on my card, and my account remains Free. Please solve it.

  • Newbie
  • I doubled on my card, and my account remains Free. Please solve it.
  • SergioDavid
  • Roadie
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pay with a gift card

I paid with a gift card on june 13th and it alreay changed me to free account 13 days befor my account expire

  • Casual Listener
  • I paid with a gift card on june 13th and it alreay changed me to free account 13 days befor my account expire
  • SergioDavid
  • Roadie
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged twice per month

i have noticed im being charged £9.99 for premium and also £14.99 how can i stop this. i want to keep the family £14.99

  • Casual Listener
  • i have noticed im being charged £9.99 for premium and also £14.99 how can i stop this. i want to keep the family £14.99
  • SergioDavid
  • Roadie
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Solved!! Changing Family plan to Premium

Hi,I want to cancel my family plan and return my plan to premium.When I access this link to make the change (https://www.spotify.com/br/account/subscription/) I receive a error message saying that something went wrong.I have been trying this for the ...

  • Casual Listener
  • Hi, I want to cancel my family plan and return my plan to premium. When I access this link to make the change (https://www.spotify.com/br/account/subscription/) I receive a error message sayin...
  • Bittencourt
  • Spotify Star
  • 203 Views
  • 3 replies
  • 0 likes
  • 203 Views
  • 3 replies
  • 0 likes

Nao consingo assinar o premium

Toda vez q eu insiro meus dados ele fica num loanding infinito e nao sai para q eu poossa concluir a translaçao mas quando eu troco para o boleto o londin acaba e ja aparece as opçoes para eu escolher me ajudem ai

  • Newbie
  • Toda vez q eu insiro meus dados ele fica num loanding infinito e nao sai para q eu poossa concluir a translaçao    mas quando eu troco para o boleto o londin acaba e ja aparece as opçoes ...
  • 64 Views
  • 0 replies
  • 0 likes
  • 64 Views
  • 0 replies
  • 0 likes

PREMIUM

I am already pay my premium subscription at 29 June, for 1 month, but then yasterday later i check my spotify, it notify me that the subscription payment is failed, but i am already recive the receipt from previous payment. why it happend? it's not e...

  • Newbie
  • I am already pay my premium subscription at 29 June, for 1 month, but then yasterday later i check my spotify, it notify me that the subscription payment is failed, but i am already recive the r...
  • Bittencourt
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Overpayment about Student Discount and Still Waiting for Premium to be activated.

Hello,I have renewed my subscription thrice (inadvertently) for a student discount for I needed to add the transcript of my grades in PDF, in which I have done via .PNG format, however, this caused Spotify to withdraw the annual payment thrice from m...

  • Casual Listener
  • Hello, I have renewed my subscription thrice (inadvertently) for a student discount for I needed to add the transcript of my grades in PDF, in which I have done via .PNG format, however, this ca...
  • thaumaturgy
  • Casual Listener
  • 180 Views
  • 1 replies
  • 0 likes
  • Spotify
  • 180 Views
  • 1 replies
  • 0 likes

Wife's account payment linked to Spotify partner "Base" - how to disconnect?

Wife's account payment linked to Spotify partner "Base" - how to disconnect? My wife started out on spotify premium using a cell phone plan from the Belgian operator "Base" which included spotify. The plan is now changed to a cheaper one and we have ...

  • Casual Listener
  • Wife's account payment linked to Spotify partner "Base" - how to disconnect?   My wife started out on spotify premium using a cell phone plan from the Belgian operator "Base" which included sp...
  • 669 Views
  • 0 replies
  • 0 likes
  • Disconnect
  • 669 Views
  • 0 replies
  • 0 likes

premium/headspace...offer?!?

Mijn spotify premium abonnement liep na het verzilveren van mijn giftcards tot 28-3-2018. Later zag ik een aanbieding van 3 maanden spotify premium en headspace voor 9,99 euro en daarna voor 14.99 euro/mnd....maar nu loopt mijn abonnement ineens maar...

  • Casual Listener
  • Mijn spotify premium abonnement liep na het verzilveren van mijn giftcards tot 28-3-2018.  Later zag ik een aanbieding van 3 maanden spotify premium en headspace voor 9,99 euro en daarna voor 1...
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes

Premium Special Offer

Hi! I have seen a special offer, 0.99 turkish lira for 3 months and paid for it. I can see the payment on my bank account. However now, after almost 1 month, my premium subscription has not been started.Please can you help me?

  • Newbie
  • Hi! I have seen a special offer, 0.99 turkish lira for 3 months and paid for it. I can see the payment on my bank account. However now, after almost 1 month, my premium subscription has not been...
  • 80 Views
  • 0 replies
  • 0 likes
  • 80 Views
  • 0 replies
  • 0 likes

Carry forward payment for next month

Hi im having an issue with my account . My debit card usually will be charged on the 1st of every month to renew my spotify premium. However, this month my card was declined and i received an email saying error upon charging the subscription fee. I w...

  • Newbie
  • Hi im having an issue with my account . My debit card usually will be charged on the 1st of every month to renew my spotify premium. However, this month my card was declined and i received an email s...
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes

Tmobile tuesday promo

I got the Promo with the primeum for 9 cent for 3 months but i still get adds?And no offline mode.Please Help

  • Newbie
  • I got the Promo with the primeum for 9  cent for 3 months but i still get adds?And no offline mode.Please Help
  • 296 Views
  • 0 replies
  • 0 likes
  • 296 Views
  • 0 replies
  • 0 likes

Canada account???

I am an Aussie living in Canada and I am trying to update my account details so that I have a Canadian card attached but it is telling me that the country I have listed (Canada) isn't part of the Spotify community???? It wont let me update my card de...

  • Newbie
  • I am an Aussie living in Canada and I am trying to update my account details so that I have a Canadian card attached but it is telling me that the country I have listed (Canada) isn't part of the Spo...
  • 58 Views
  • 0 replies
  • 0 likes
  • 58 Views
  • 0 replies
  • 0 likes

Solved!! Using Spotify premium outside the U.K.

I'm just wondering, can a family member who is outside the U.K (Canada) would be able to use my Spotify premium account?

  • Regular
  • I'm just wondering, can a family member who is outside the U.K (Canada) would be able to use my Spotify premium account?
  • Bittencourt
  • Spotify Star
  • 222 Views
  • 5 replies
  • 0 likes
  • 222 Views
  • 5 replies
  • 0 likes

Card wouldnt go through unfair outcome

So about two and a half weeks ago I got spotty and it said I could get three months of premium for $0.99 a month but there was a problem with my payment so I bypassed it and now it completely kicked me off premium and it says it's $9.99 a month now l...

  • Newbie
  • So about two and a half weeks ago I got spotty and it said I could get three months of premium for $0.99 a month but there was a problem with my payment so I bypassed it and now it completely kicked ...
  • 110 Views
  • 0 replies
  • 0 likes
  • 110 Views
  • 0 replies
  • 0 likes

Solved!! Premium subscription NOT working

Hello Spotify, I received an email offer of 3 months Premium for $0.99 CAD, which I signed up for on June 26. There is a receipt in my inbox verifying the charge and the subscription. This has not activated on my account and I am still on Spotify fre...

  • Casual Listener
  • Hello Spotify,   I received an email offer of 3 months Premium for $0.99 CAD, which I signed up for on June 26.  There is a receipt in my inbox verifying the charge and the subscription.&...
  • mtannur
  • Casual Listener
  • 231 Views
  • 2 replies
  • 0 likes
  • 231 Views
  • 2 replies
  • 0 likes

Subscribed free trial but unable to purchase directly

Hi Spotify team. I have subscribed free trial and now I would like to purchase it directly and totally use the premium feature. I really need it as soon as possible. Thank you.

  • Newbie
  • Hi Spotify team. I have subscribed free trial and now I would like to purchase it directly and totally use the premium feature. I really need it as soon as possible. Thank you.
  • Bittencourt
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes