Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
I have gotten spotify premium a couple months ago and they continued to charge my card $10.91 TWICE every month. I then cancelled my subscription and had trouble getting the payment off of my card every month. Now i got spotify premium again but with...
I became a premium member with student discount but my account was not premium even though it was a
hi, need help i just subscribe to premium why is the trial premium is still showing in my phone. i cannot switch to other songs and i cannot download the song.
Hi Spotify,I've been a premium member for years and am still paying for a premium account but this morning In found out that I am nog longer a premium member.I'd like te hear your solution.Kind regards,Saskia Westra
When I want to pay for the option oxxo that is cost in Mexico, me there does not appear the option of only 1 account, only it me appears of the familiar plan and I discount for students, have spotify in two devices, in this computer and in my cellula...
Hola comunidad Spotify, Hace dos meses cambie la tarjeta que estaba usando para pagar mi cuenta premiumY hoy me di cuenta que me hicieron el cargo de los 99 pesos en la tarjeta que antes usaba y en la actual Cómo puedo resolverlo?
Estoy teniendo un problema para realizar mi pago, quise volver a pagar el premium y no me deja, pongo todos los datos de mi tarjeta y me viene este mensaje:"Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no...
I have a spotify partner premium account and after about a week or two it keeps reverting back to a free account. I know it says that it reverts back to free if you don't stream for a month, but I stream daily so I'm not sure what the issue is. Any h...
Hace poco cambiaron los términos y condiciones de este plan y mis familiares no confirmaron su cuenta y los sacaron. No los pude volver a meter y cancele el plan para volverlo a contratar y aún así no funciona, me están cobrando lo del plan familiar ...
Não consegui confirmar o desconto estudantil, e foi debitado 2 x, o que fazer pra ter o estorno?
I am a new user who started Spotify Sunday 4/30/17 and I was a 7 day free premium trial. I was logged out and all of my account music, people & playlists I followed, free trial and playlists were completely gone. I am asking for my account data to be...
I share a premium family plan with my family, Spotify sent me and email asking me to confirm my ZIP code (I'm actually from Brazil but had no answer there) and so I confirmed it, a few days later I had no premium account anymore.
Hello, I subscribed for the new student discount 5 days ago but I haven't received any information about it. No email whatsoever. What bothers me is that I got credited the full rate (9,99€) 2 days ago whereas I did the necessary to get the discount ...
Hi, I am trying to update my payment infor with a card in my new country. When I am prompted to change the location, it just returns me to the payment screen (card details cleared) and nothing changes. Likewise if I try to modify the country directly...
Hola tengo Spotify familiar premium y mis familiares no pueden subscribirse de nuevo ya que pide la dirección vivimos donde mismo y me dice en pantalla que no se puede ya que no vivimos donde mismo no entiendo cuál es el error yo soy la titular de la...
when i have a premium account and have been added to a premium family account does the payment for the premium account stop automatically??
Alguna persona que pueda ayudarme, ya que me suscribi a la promocion de estudiantes pero intente hacerlo desde mi celular 3 veces y no me permitio sin embargo en mi estado de cuenta del banco si me aparecen los 3 cobros. No tengo idea de como comunic...
Today I got my premium account on Spotify, and when I paid, I realized that I've done it twice with out noticing, and I can't fixe it because anyone can help me. I don't want to pay two times for one spotify. I have the student offer, so I only have ...
Hello. I'm currently having problems to change the credit card on my payment method. I tried to insert 5 differents credit cards, my own cards and 2 different people with no success. I even bought a pre-paid card to renew the subscription with no suc...
I've had Spotify family for the last month. But when the new month started, 2 of my members were just randomly kicked off and now my invite links do not work to get them back in. There's no way the address would have changed since they were already o...