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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21934 Views

28 replies

4 likes

  • 21934 Views
  • 28 replies
  • 4 likes

Superuser Contribution De Premiun normal a Premiun Familiar

Si he adquirido una cuenta premiun en éstas fechas y quiero solicitar el cambio al plan familiar. ¿Cuánto sería lo que tengo que en concepto de éste mes?

Visitor

Si he adquirido una cuenta premiun en éstas fechas y quiero solicitar el cambio al plan familiar. ¿Cuánto sería lo que tengo que en concepto de éste mes? 

RodrigoPalma

Roadie

193 Views

1 replies

0 likes

  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo inscribir mi tarjeta de crédito

Hola, el problema que tengo es que quiero volver mi cuenta premium pero no me permite registrar mi tarjeta que es "American express" porque dice lo siguiente: "Parece que tu tarjeta es de un país donde no hay Spotify." Yo soy de Colombia, y tengo spo...

Newbie

Hola, el problema que tengo es que quiero volver mi cuenta premium pero no me permite registrar mi tarjeta que es "American ...

RodrigoPalma

Roadie

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo cambiar mi suscripción

Hola!A través de una promoción de la compañia teléfonica PERSONAL fui suscripta a una cuenta premium, la cual no puedo dar de baja. Me comuniqué con la compañia teléfonica y me dicen que mi suscripción fue dada de baja en diciembre 2016, hoy intento ...

Newbie

Hola! A través de una promoción de la compañia teléfonica PERSONAL fui suscripta a una cuenta premium, la cual no puedo dar de baja. Me comuniqué con la compañia teléfonica y me dicen que mi suscrip...

RodrigoPalma

Roadie

176 Views

1 replies

0 likes

  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution CAMBIÉ DE TARJETA, ME HICIERON EL CARGO Y AÚN TENGO SPOTY EN PAUSA

Buenas, cambié la tarjeta con la que pagaba Spoty y cuando se iba a realizar el cargo Spoty se puso en pausa porque la tarjeta inscrita ya no era valida. Fui e inscribí una nueva tarjeta, Spoty me hizo el cargo del mes, pero sigue en pausa.Cómo soluc...

Newbie

Buenas, cambié la tarjeta con la que pagaba Spoty y cuando se iba a realizar el cargo Spoty se puso en pausa porque la tarjeta inscrita ya no era valida. Fui e inscribí una nueva tarjeta, Spoty me hi...

RodrigoPalma

Roadie

136 Views

1 replies

0 likes

  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Conta Premium pausada

Boa tarde Gostaria De saber pq a minha conta esta pausada n estavaa assim ja efetuei o pagamento dia 26 e estava funcionando até dia 6 e do nada parou gostaria que resolvessem isso pfacho injusto eu estar pagando e n poder usar. Grato

Newbie

Boa tarde  Gostaria De saber pq a minha conta esta pausada  n estavaa assim  ja efetuei o pagamento dia 26 e estava funcionando até dia 6 e do nada parou  gostaria que resolve...

RodrigoPalma

Roadie

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Conta Premium Familiar

Tínhamos a conta Familiar Premium e resolvemos cancelar, pouco tempo depois resolvemos voltar e adquirir a conta Prenium Familiar, todos os usuários voltaram normalmente a usar, porém quando o titular da conta me envia convite por e-mail, após preenc...

Visitor

Tínhamos a conta Familiar Premium e resolvemos cancelar, pouco tempo depois resolvemos voltar e adquirir a conta Prenium Familiar, todos os usuários voltaram normalmente a usar, porém quando o titula...

RodrigoPalma

Roadie

171 Views

1 replies

0 likes

  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Cancellation

My old spotify account kicked me off and won't let me log back in. I need to cancel this account so I am not paying for an account that I am not able to use. Help ?

Newbie

My old spotify account kicked me off and won't let me log back in. I need to cancel this account so I am not paying for an account that I am not able to use. Help ?

RodrigoPalma

Roadie

178 Views

1 replies

0 likes

  • 178 Views
  • 1 replies
  • 0 likes

Canceling premium account after payment had done

Hi, my premium acconut's tenatship will expire today but payment is reflected my credit card extract before end of the day. I wanna canceled my premium account just before at the end of day but now i see the payment on my credit card extract. I cance...

Newbie

Hi, my premium acconut's tenatship will expire today but payment is reflected my credit card extract before end of the day. I wanna canceled my premium account just before at the end of day but now i...

SpotCreated

Roadie

172 Views

1 replies

0 likes

  • 172 Views
  • 1 replies
  • 0 likes

premium not showing

Ordered premium, charged september 13th, still not showing. any ideas? have tried logging out and back in, restarting app

Newbie

Ordered premium, charged september 13th, still not showing.  any ideas?  have tried logging out and back in, restarting app

SpotCreated

Roadie

169 Views

1 replies

0 likes

  • 169 Views
  • 1 replies
  • 0 likes

MOBILE PAYMENT OPTION DOES NOT APPEAR IN MY ACCOUNT

HI.The mobile payment option does not appear as one of the modes of payment it is making me nuts, I am from the Phillippines.

Newbie

HI.The mobile payment option does not appear as one of the modes of payment it is making me nuts, I am from the Phillippines.

SpotCreated

Roadie

191 Views

1 replies

0 likes

  • 191 Views
  • 1 replies
  • 0 likes

Student membership

Hi i'm currently having trouble obtaining the student membership. I am currently enrolled in college and my college is one of the options when it prompts you to name your school I fill out my name and birthday as well, but it keep saying it cannot ve...

Newbie

Hi i'm currently having trouble obtaining the student membership. I am currently enrolled in college and my college is one of the options when it prompts you to name your school I fill out my name an...

SpotCreated

Roadie

175 Views

1 replies

0 likes

  • 175 Views
  • 1 replies
  • 0 likes

Charged after canceling premium

I cancelled my premium plan and was still charged after the month was up. What can I do? Can I get a refund?

Newbie

I cancelled my premium plan and was still charged after the month was up. What can I do? Can I get a refund?

SpotCreated

Roadie

161 Views

1 replies

0 likes

  • 161 Views
  • 1 replies
  • 0 likes

Premium randomly stopped

I have had premium for around 2 years with Rogers Wireless and since today, Spotify will not recognize my premium subscription. so I have no features, lost all my Offline playlists and getting ads. it's like Spotify cancelled my premium. I called Rog...

Newbie

I have had premium for around 2 years with Rogers Wireless and since today, Spotify will not recognize my premium subscription. so I have no features, lost all my Offline playlists and getting ads. i...

SpotCreated

Roadie

163 Views

1 replies

0 likes

  • 163 Views
  • 1 replies
  • 0 likes

Took money for subscription and i Got no premium

I bought premium about 3 months ago when the deal was 0.99 (pln) for monthly subscription for 3 months then its normal 19.99(pln). Now the 0.99 time is over and Spotify took 19.99 from by bank account but i have no premium and i cant unsubcribe anyth...

Newbie

I bought premium about 3 months ago when the deal was 0.99 (pln) for monthly subscription for 3 months then its normal 19.99(pln).  Now the 0.99 time is over and Spotify took 19.99 from by bank ...

SpotCreated

Roadie

142 Views

1 replies

0 likes

  • 142 Views
  • 1 replies
  • 0 likes

Cancelation Spotify Student

ow can I cancel Spotify Student according to that I was going to register my ID. But he did not and they are charging me 0.49 a day and I do not have a profit, just cheating on me! help me please

Newbie

  ow can I cancel Spotify Student according to that I was going to register my ID. But he did not and they are charging me 0.49 a day and I do not have a profit, just cheating on me! help me p...

SpotCreated

Roadie

134 Views

1 replies

0 likes

  • 134 Views
  • 1 replies
  • 0 likes

Random Double Charge Started

Hey Hey,Can anyone shed some light as to how and why spotify has now started to randomly double charge me? I love the app as I love music but it's a bit degrading how they have pretty much stolen my money.I have only x1 email address so only x1 accou...

Newbie

Hey Hey, Can anyone shed some light as to how and why spotify has now started to randomly double charge me? I love the app as I love music but it's a bit degrading how they have pretty much stolen m...

SpotCreated

Roadie

154 Views

1 replies

0 likes

  • 154 Views
  • 1 replies
  • 0 likes

Spotify is declining my payment

Hi,So i've recently put money on my visa account and i've tried to pay for my subscription because it just ran out. But as i try to pay for it it keeps saying that my cards 'having a bad day' and won't accept my payment. I know that there is money on...

Newbie

Hi, So i've recently put money on my visa account and i've tried to pay for my subscription because it just ran out. But as i try to pay for it it keeps saying that my cards 'having a bad day' and w...

SpotCreated

Roadie

192 Views

1 replies

1 likes

  • 192 Views
  • 1 replies
  • 1 likes

Premium Subscription

I just paid for premium subscription and I got the confirmation and everything. Why I can't use it?

Newbie

I just paid for premium subscription and I got the confirmation and everything. Why I can't use it?  

SpotCreated

Roadie

164 Views

1 replies

0 likes

  • 164 Views
  • 1 replies
  • 0 likes

Me suscribi a premium y no funciona.

El 3 de septiembre comencé a utilizar mi primer mes gratis y ahora no puedo escuchar música sin conexión y me sale el mensaje de nuevo de probar Premium.Que puedo hacer?

Newbie

El 3 de septiembre comencé a utilizar mi primer mes gratis y ahora no puedo escuchar música sin conexión y me sale el mensaje de nuevo de probar Premium. Que puedo hacer?

thebluecassette

Music Fan

181 Views

1 replies

0 likes

  • 181 Views
  • 1 replies
  • 0 likes