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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52138 Views
  • 23 replies
  • 4 likes
  • 52138 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32736 Views
  • 19 replies
  • 2 likes
  • 32736 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22064 Views
  • 8 replies
  • 1 likes
  • 22064 Views
  • 8 replies
  • 1 likes

i am being charged twice a month

I have gotten spotify premium a couple months ago and they continued to charge my card $10.91 TWICE every month. I then cancelled my subscription and had trouble getting the payment off of my card every month. Now i got spotify premium again but with...

  • Newbie
  • I have gotten spotify premium a couple months ago and they continued to charge my card $10.91 TWICE every month. I then cancelled my subscription and had trouble getting the payment off of my card ev...
  • Jacob
  • Community Legend
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Subcription to Premium Spotify

hi, need help i just subscribe to premium why is the trial premium is still showing in my phone. i cannot switch to other songs and i cannot download the song.

  • Casual Listener
  • hi, need  help i just subscribe to premium why is the trial premium is still showing in my phone.  i cannot switch to other songs and i cannot download the song.
  • vheemallari
  • Casual Listener
  • 96 Views
  • 2 replies
  • 0 likes
  • 96 Views
  • 2 replies
  • 0 likes

All of a sudden I'm nog longer a premium member. I do pay for it though

Hi Spotify,I've been a premium member for years and am still paying for a premium account but this morning In found out that I am nog longer a premium member.I'd like te hear your solution.Kind regards,Saskia Westra

  • Newbie
  • Hi Spotify, I've been a premium member for years and am still paying for a premium account but this morning In found out that I am nog longer a premium member. I'd like te hear your solution. Ki...
  • 81 Views
  • 0 replies
  • 0 likes
  • 81 Views
  • 0 replies
  • 0 likes

Me option of payment does not appear

When I want to pay for the option oxxo that is cost in Mexico, me there does not appear the option of only 1 account, only it me appears of the familiar plan and I discount for students, have spotify in two devices, in this computer and in my cellula...

  • Newbie
  • When I want to pay for the option oxxo that is cost in Mexico, me there does not appear the option of only 1 account, only it me appears of the familiar plan and I discount for students, have spotify...
  • 58 Views
  • 0 replies
  • 0 likes
  • 58 Views
  • 0 replies
  • 0 likes

I changed my credit card details and Spotify still charging in the old one.

Hola comunidad Spotify, Hace dos meses cambie la tarjeta que estaba usando para pagar mi cuenta premiumY hoy me di cuenta que me hicieron el cargo de los 99 pesos en la tarjeta que antes usaba y en la actual Cómo puedo resolverlo?

  • Newbie
  • Hola comunidad Spotify,   Hace dos meses cambie la tarjeta que estaba usando para pagar mi cuenta premium Y hoy me di cuenta que me hicieron el cargo de los 99 pesos en la tarjeta que antes u...
  • 68 Views
  • 0 replies
  • 0 likes
  • 68 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problema con pago

Estoy teniendo un problema para realizar mi pago, quise volver a pagar el premium y no me deja, pongo todos los datos de mi tarjeta y me viene este mensaje:"Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no...

  • Newbie
  • Estoy teniendo un problema para realizar mi pago, quise volver a pagar el premium y no me deja, pongo todos los datos de mi tarjeta y me viene este mensaje: "Ups, parece que tu tarjeta o proveedor d...
  • rayfm
  • Newbie
  • 138 Views
  • 2 replies
  • 0 likes
  • 138 Views
  • 2 replies
  • 0 likes

Superuser Contribution Starbucks partner account reverting to free

I have a spotify partner premium account and after about a week or two it keeps reverting back to a free account. I know it says that it reverts back to free if you don't stream for a month, but I stream daily so I'm not sure what the issue is. Any h...

  • Casual Listener
  • I have a spotify partner premium account and after about a week or two it keeps reverting back to a free account. I know it says that it reverts back to free if you don't stream for a month, but I st...
  • MonicaM_Bogota
  • Roadie
  • 413 Views
  • 2 replies
  • 0 likes
  • Help
    Partner premium
  • 413 Views
  • 2 replies
  • 0 likes

Premium familiar

Hace poco cambiaron los términos y condiciones de este plan y mis familiares no confirmaron su cuenta y los sacaron. No los pude volver a meter y cancele el plan para volverlo a contratar y aún así no funciona, me están cobrando lo del plan familiar ...

  • Casual Listener
  • Hace poco cambiaron los términos y condiciones de este plan y mis familiares no confirmaron su cuenta y los sacaron. No los pude volver a meter y cancele el plan para volverlo a contratar y aún así n...
  • 94 Views
  • 0 replies
  • 0 likes
  • 94 Views
  • 0 replies
  • 0 likes

Paguei e não consegui comprovar matricula

Não consegui confirmar o desconto estudantil, e foi debitado 2 x, o que fazer pra ter o estorno?

  • Newbie
  • Não consegui confirmar o desconto estudantil, e foi debitado 2 x, o que fazer pra ter o estorno?
  • 58 Views
  • 0 replies
  • 0 likes
  • 58 Views
  • 0 replies
  • 0 likes

Everything is gone

I am a new user who started Spotify Sunday 4/30/17 and I was a 7 day free premium trial. I was logged out and all of my account music, people & playlists I followed, free trial and playlists were completely gone. I am asking for my account data to be...

  • Newbie
  • I am a new user who started Spotify Sunday 4/30/17 and I was a 7 day free premium trial. I was logged out and all of my account music, people & playlists I followed, free trial and playlists were...
  • 54 Views
  • 0 replies
  • 0 likes
  • 54 Views
  • 0 replies
  • 0 likes

Zip code confirmed and sudden loss of family premium plan

I share a premium family plan with my family, Spotify sent me and email asking me to confirm my ZIP code (I'm actually from Brazil but had no answer there) and so I confirmed it, a few days later I had no premium account anymore.

  • Casual Listener
  • I share a premium family plan with my family, Spotify sent me and email asking me to confirm my ZIP code (I'm actually from Brazil but had no answer there) and so I confirmed it, a few days later I h...
  • 86 Views
  • 0 replies
  • 0 likes
  • 86 Views
  • 0 replies
  • 0 likes

Superuser Contribution Student discout in France

Hello, I subscribed for the new student discount 5 days ago but I haven't received any information about it. No email whatsoever. What bothers me is that I got credited the full rate (9,99€) 2 days ago whereas I did the necessary to get the discount ...

  • Newbie
  • Hello, I subscribed for the new student discount 5 days ago but I haven't received any information about it. No email whatsoever. What bothers me is that I got credited the full rate (9,99€) 2 days a...
  • MonicaM_Bogota
  • Roadie
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to change country when updating payment info

Hi, I am trying to update my payment infor with a card in my new country. When I am prompted to change the location, it just returns me to the payment screen (card details cleared) and nothing changes. Likewise if I try to modify the country directly...

  • Newbie
  • Hi, I am trying to update my payment infor with a card in my new country. When I am prompted to change the location, it just returns me to the payment screen (card details cleared) and nothing change...
  • MonicaM_Bogota
  • Roadie
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify

Hola tengo Spotify familiar premium y mis familiares no pueden subscribirse de nuevo ya que pide la dirección vivimos donde mismo y me dice en pantalla que no se puede ya que no vivimos donde mismo no entiendo cuál es el error yo soy la titular de la...

  • Casual Listener
  • Hola tengo Spotify familiar premium y mis familiares no pueden subscribirse de nuevo ya que pide la dirección vivimos donde mismo y me dice en pantalla que no se puede ya que no vivimos donde mismo n...
  • MonicaM_Bogota
  • Roadie
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Solved!! premium family

when i have a premium account and have been added to a premium family account does the payment for the premium account stop automatically??

  • Newbie
  • when i have a premium account and have been added to a premium family account does the payment for the premium account stop automatically??
  • gemstormer
  • Music Fan
  • 238 Views
  • 10 replies
  • 0 likes
  • 238 Views
  • 10 replies
  • 0 likes

Superuser Contribution MALOS COBROS

Alguna persona que pueda ayudarme, ya que me suscribi a la promocion de estudiantes pero intente hacerlo desde mi celular 3 veces y no me permitio sin embargo en mi estado de cuenta del banco si me aparecen los 3 cobros. No tengo idea de como comunic...

  • Newbie
  • Alguna persona que pueda ayudarme, ya que me suscribi a la promocion de estudiantes pero intente hacerlo desde mi celular 3 veces y no me permitio sin embargo en mi estado de cuenta del banco si me a...
  • MonicaM_Bogota
  • Roadie
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

I paid double!

Today I got my premium account on Spotify, and when I paid, I realized that I've done it twice with out noticing, and I can't fixe it because anyone can help me. I don't want to pay two times for one spotify. I have the student offer, so I only have ...

  • Newbie
  • Today I got my premium account on Spotify, and when I paid, I realized that I've done it twice with out noticing, and I can't fixe it because anyone can help me. I don't want to pay two times for one...
  • Jacob
  • Community Legend
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

Problem to change payment method

Hello. I'm currently having problems to change the credit card on my payment method. I tried to insert 5 differents credit cards, my own cards and 2 different people with no success. I even bought a pre-paid card to renew the subscription with no suc...

  • Newbie
  • Hello. I'm currently having problems to change the credit card on my payment method. I tried to insert 5 differents credit cards, my own cards and 2 different people with no success. I even bought a ...
  • 66 Views
  • 0 replies
  • 0 likes
  • 66 Views
  • 0 replies
  • 0 likes

Can't invite

I've had Spotify family for the last month. But when the new month started, 2 of my members were just randomly kicked off and now my invite links do not work to get them back in. There's no way the address would have changed since they were already o...

  • Newbie
  • I've had Spotify family for the last month. But when the new month started, 2 of my members were just randomly kicked off and now my invite links do not work to get them back in. There's no way the a...
  • 60 Views
  • 0 replies
  • 0 likes
  • 60 Views
  • 0 replies
  • 0 likes