Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 144724 Views
- 99 replies
- 12 likes
- 144724 Views
- 99 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 16840 Views
- 27 replies
- 4 likes
- 16840 Views
- 27 replies
- 4 likes
Superuser Contribution Error with my subscription!
Hi, I can't 't get my subscription renewed . I have Got the same Message fir two days : some bad day aso... Have tried with several cards, snd my card provider days everything with my card is ok! Please , help!
- Hi, I can't 't get my subscription renewed . I have Got the same Message fir two days : some bad day aso... Have tried with several cards, snd my card provider days everything with my card is ...
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- Roadie
- 157 Views
- 1 replies
- 0 likes
- 157 Views
- 1 replies
- 0 likes
Superuser Contribution Enrolled in college, college is on list, but says cannot verify that I am a student?
What would be the cause of this? I go to Tulsa Community College, it is on the list of colleges Spotify has a discount for, but whenever I put my information in it says it cannot verify that I am student there.
- What would be the cause of this? I go to Tulsa Community College, it is on the list of colleges Spotify has a discount for, but whenever I put my information in it says it cannot verify that I am stu...
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- Not applicable
- 198 Views
- 1 replies
- 0 likes
- 198 Views
- 1 replies
- 0 likes
Superuser Contribution Free Premium with my new iPhone
I was already paying for Spotify Premium every month, but I recently got a new phone and the contract included free Spotify Premium for 2 years. I have now cancelled the one I was paying for but I can't launch the new account on my phone now because ...
- I was already paying for Spotify Premium every month, but I recently got a new phone and the contract included free Spotify Premium for 2 years. I have now cancelled the one I was paying for but I ca...
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- Roadie
- 170 Views
- 1 replies
- 0 likes
- 170 Views
- 1 replies
- 0 likes
Superuser Contribution Error message for payment.
I lost my debit card and have been trying to enter a new one to renew my subscription for the month. I keep getting an error message. It says my company is having problems, but I tried cards from two different banks. I would love to peak to a represe...
- I lost my debit card and have been trying to enter a new one to renew my subscription for the month. I keep getting an error message. It says my company is having problems, but I tried cards from two...
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- Roadie
- 174 Views
- 1 replies
- 1 likes
- 174 Views
- 1 replies
- 1 likes
Superuser Contribution Moramos todos no mesmo endereço
Moramos todos no mesmo endereço, mas o Spotify esta dizendo que não! Preciso de ajuda!
- Moramos todos no mesmo endereço, mas o Spotify esta dizendo que não! Preciso de ajuda!
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- Not applicable
- 211 Views
- 1 replies
- 0 likes
- 211 Views
- 1 replies
- 0 likes
Superuser Contribution Problemas con el debito
Yo suscribi 3 cuentas con mi tarjeta de debito, pero ahora quiero darle de baja a una de esas de la cual no se sabe la contraseña, la persona q usaba esa cuenta afirma que se olvido y no hay forma de acceder a su cuenta para darle de baja, que puedo ...
- Yo suscribi 3 cuentas con mi tarjeta de debito, pero ahora quiero darle de baja a una de esas de la cual no se sabe la contraseña, la persona q usaba esa cuenta afirma que se olvido y no hay forma de...
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- Not applicable
- 153 Views
- 1 replies
- 0 likes
- 153 Views
- 1 replies
- 0 likes
Solved!! All my downloaded music keeps randomly dissapearing.
Hello all. Paying for premium and getting rather confused. I download a few albums and playlists by selecting the download option. I am using the Spotify app on a Samsung s7. Once downloaded a green down arrow shows against the song. But. Only some s...
- Hello all. Paying for premium and getting rather confused. I download a few albums and playlists by selecting the download option. I am using the Spotify app on a Samsung s7. ...
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- Casual Listener
- 323 Views
- 1 replies
- 0 likes
- 323 Views
- 1 replies
- 0 likes
Solved!! Pagamento
Realizei o pagamento da promoção de 3 meses por 1,99 ao fim da operação apareceu não conectado. Agora não aparece mais essa opção de valor para mim. Quando inseri os dados coloquei o número de outro telefone celular que tenho e nesse número não tenho...
- Realizei o pagamento da promoção de 3 meses por 1,99 ao fim da operação apareceu não conectado. Agora não aparece mais essa opção de valor para mim. Quando inseri os dados coloquei o número de outro ...
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- Spotify Star
- 881 Views
- 11 replies
- 0 likes
- 881 Views
- 11 replies
- 0 likes
Solved!! I wish to cancel my pre-paid premium
That's right. But only because I get 6 months for free with my phone provider. But I can only do so if I change my account to "free". Is there anyone who could assist me in this? Edit: The 6 month bonus deal expires in 9 days. And my premium ends on ...
- That's right. But only because I get 6 months for free with my phone provider. But I can only do so if I change my account to "free". Is there anyone who could assist me in this? Edit...
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- Spotify Star
- 331 Views
- 1 replies
- 0 likes
- 331 Views
- 1 replies
- 0 likes
Superuser Contribution Hey😊 im beeing charge for premium every month but when in logging in i just have the free version??
Hey im beeing charge for premium every month but when im logging in i just have the free version?? What to do?
- Hey😊 im beeing charge for premium every month but when im logging in i just have the free version?? What to do?😣
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- Casual Listener
- 178 Views
- 2 replies
- 0 likes
- 178 Views
- 2 replies
- 0 likes
Superuser Contribution cuenta
Buen dia; Necesito saber como cambiar mi pago de tarjeta de credito a tarjeta debito, es urgente pues no quiero que desactiven mi cuenta.
- Buen dia; Necesito saber como cambiar mi pago de tarjeta de credito a tarjeta debito, es urgente pues no quiero que desactiven mi cuenta.
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- Not applicable
- 124 Views
- 1 replies
- 0 likes
- 124 Views
- 1 replies
- 0 likes
Free trial period: 30 instead promised 60 days :(
Hello, I live in Germany, I wanted to try Premium. I was promised (in the advertisement) to have 60 days Premium free, but after I gave my credit card details and received an invoice, the free trial period was reduced to 30 days only! What is worse, ...
- Hello, I live in Germany, I wanted to try Premium. I was promised (in the advertisement) to have 60 days Premium free, but after I gave my credit card details and received an invoice, the fr...
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- Spotify Star
- 405 Views
- 3 replies
- 0 likes
- 405 Views
- 3 replies
- 0 likes
Superuser Contribution Paying double
HII've notice I have been charged double for several months.I'd like this rectified Can somebody please contact me asap ThanksKatrina
- HI I've notice I have been charged double for several months. I'd like this rectified Can somebody please contact me asap Thanks Katrina
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- Not applicable
- 155 Views
- 1 replies
- 0 likes
- 155 Views
- 1 replies
- 0 likes
Superuser Contribution Don't enjoy 1 month free subscription
Today I have joined to spotify premium. Also I joined to students account. I hope that the first month was free but spotify had charged the first payment from student account. Can anyone help me?
- Today I have joined to spotify premium. Also I joined to students account. I hope that the first month was free but spotify had charged the first payment from student account. Can a...
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- Not applicable
- 150 Views
- 1 replies
- 0 likes
- 150 Views
- 1 replies
- 0 likes
Changing country won't work
I moved from Sweden to Norway and got a new bank, but I'm unable to change my country (and hence my credit card details). I've followed the instructions for changing country if you have Spotify Premium, but it didn't update.
- I moved from Sweden to Norway and got a new bank, but I'm unable to change my country (and hence my credit card details). I've followed the instructions for changing country if you have Spotify ...
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- Casual Listener
- 170 Views
- 2 replies
- 0 likes
- 170 Views
- 2 replies
- 0 likes
Payment gone wrong
Hello, I have a family premium subscription. Well now because of a bankaccount change spotify tried to write down the subscription of an emptybank account. I wasn't that fast to change it. My account is set back to a free account. I already payed the...
- Hello, I have a family premium subscription. Well now because of a bankaccount change spotify tried to write down the subscription of an emptybank account. I wasn't that fast to change it. My account...
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- 118 Views
- 0 replies
- 0 likes
- 118 Views
- 0 replies
- 0 likes
Transitioning from free cell phone trial to new Spotify subscription
Today my free trial with Rogers expires. I decided the $14.95 deal for up to 5 people was better than the $9.99 per person if I continued as is so I cancelled my Rogers associated subscription. Do I have to wait until tomorrow to sign up directly wit...
- Today my free trial with Rogers expires. I decided the $14.95 deal for up to 5 people was better than the $9.99 per person if I continued as is so I cancelled my Rogers associated subscription....
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- Spotify Star
- 142 Views
- 1 replies
- 0 likes
- 142 Views
- 1 replies
- 0 likes
Paid for Premium via cellphone carrier, not received and stuck on Free
Hello, I've been paying £9.99 a month through my carrier Vodafone UK for Spotify Premium access. However, for the past three months I've not been receiving Premium at all, and have only had access to Free. I have spoken to Vodafone UK directly and th...
- Hello, I've been paying £9.99 a month through my carrier Vodafone UK for Spotify Premium access. However, for the past three months I've not been receiving Premium at all, and have only had access to...
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- Spotify Star
- 151 Views
- 1 replies
- 0 likes
- 151 Views
- 1 replies
- 0 likes
- 145 Views
- 1 replies
- 0 likes
Piad for premium still cant acces full features
Paid for premium still can't access full features
- Paid for premium still can't access full features
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- Spotify Star
- 179 Views
- 3 replies
- 0 likes
- 179 Views
- 3 replies
- 0 likes