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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61612 Views
  • 25 replies
  • 5 likes
  • 61612 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36727 Views
  • 19 replies
  • 2 likes
  • 36727 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 28016 Views
  • 16 replies
  • 3 likes
  • 28016 Views
  • 16 replies
  • 3 likes

Spotify in saudi

If i have a saudi payment (visa) can i buy premium on spotify using it?

  • Newbie
  • If i have a saudi payment (visa) can i buy premium on spotify using it?
  • Jiana
  • Community Legend
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Cancelamento

Se eu quiser fazer o cancelamento do pacote, antes do termino, tem alguma multa de rescisão contratual?

  • Newbie
  • Se eu quiser fazer o cancelamento do pacote, antes do termino, tem alguma multa de rescisão contratual?
  • Bittencourt
  • Spotify Star
  • 342 Views
  • 4 replies
  • 0 likes
  • 342 Views
  • 4 replies
  • 0 likes

No puedo realizar mi pago

Tengo una semana sin poder realizar mi pago a mi cuenta premium con descuento para estudiante, al ingresar 4 tarjetas ya me marca lo mismo, que mi proveedor esta teniendo un mal dia y que lo intente depues, ya revise con mis vbancos y todo esta en or...

  • Newbie
  • Tengo una semana sin poder realizar mi pago a mi cuenta premium con descuento para estudiante, al ingresar 4 tarjetas ya me marca lo mismo, que mi proveedor esta teniendo un mal dia y que lo intente ...
  • luisfernando_cg
  • Newbie
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Premium plan

I currently have a free Spotify account and my brother is trying to add me to his paid subscription plan. Do I need to delete my current account so I can be added.

  • Visitor
  • I currently have a free Spotify account and my brother is trying to add me to his paid subscription plan. Do I need to delete my current account so I can be added.
  • Maxim
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Solved!! I cannot use trial for 3 months for 0.99 TRY

Hello, I'm from Turkey and I want to benefit from the campaign. I paid 0.99 TRY 4 times and got refunded immediately. I did not benefit from any campaign from this account, but used the same debit card last year on the same campaign. The instructions...

  • Newbie
  • Hello, I'm from Turkey and I want to benefit from the campaign. I paid 0.99 TRY 4 times and got refunded immediately. I did not benefit from any campaign from this account, but used the same debit ca...
  • Maxim
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Premium Offer

With this new offer of .99 for 3 months is it .99cents every month for 3 months or .99cents for the whole 3 months and then the normal price after that?

  • Newbie
  • With this new offer of .99 for 3 months is it .99cents every month for 3 months or .99cents for the whole 3 months and then the normal price after that?
  • Maxim
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Switching subscriptions

If my sister adds me to her family subscription will my individual be cancelled or do I have to cancel it??

  • Newbie
  • If my sister adds me to her family subscription will my individual be cancelled or do I have to cancel it??
  • Maxim
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

sportify family

Tem como mudar um admisnistrador de uma conta?

  • Newbie
  • Tem como mudar um admisnistrador de uma conta?
  • Bittencourt
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Premium Not working on iPhone

I have the premium account that I sue on my Sonos with no issue. When I use the app on my phone it still has the shuffle only option and says I don't have the premium feature even though I'm logged in my account. Extremely frustrated and Hopi g it's ...

  • Newbie
  • I have the premium account that I sue on my Sonos with no issue. When I use the app on my phone it still has the shuffle only option and says I don't have the premium feature even though I'm logged i...
  • Maxim
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Extend offline mode

Hi, I am currently working offshore with a 6 week on/of rotation. The weeks I am onboard the ship I work at I have to use spotify offline since it's blocked from our network... That means that I pay for 6 weeks, but only got to use spotify for 4.It's...

  • Casual Listener
  • Hi, I am currently working offshore with a 6 week on/of rotation. The weeks I am onboard the ship I work at I have to use spotify offline since it's blocked from our network... That means that I pay ...
  • Hubo
  • Community Legend
  • 322 Views
  • 3 replies
  • 0 likes
  • 322 Views
  • 3 replies
  • 0 likes

I cant buy premium (premium alamiyorum)

Arkadaslar 3 haftadir bir turlu premium alamiyorum sirf bu yuzden dolayi deezer kullaniyorum.ininal kart kullaniyorum.16.70 kurus bakiyem var.basta sadece normal sorun sandim ininal musteri hizmetlerini aradim fazla ilgilenmediler 1 oldu 2 hafta oldu...

  • Newbie
  • Arkadaslar 3 haftadir bir turlu premium alamiyorum sirf bu yuzden dolayi deezer kullaniyorum.ininal kart kullaniyorum.16.70 kurus bakiyem var.basta sadece normal sorun sandim ininal musteri hizmetler...
  • 103 Views
  • 0 replies
  • 0 likes
  • 103 Views
  • 0 replies
  • 0 likes

Current Premium account holder and Rogers free 6 month promotion

I've been a Premium user for almost a year. I moved my cell phone package to a Share Everything with Rogers and I get 6 month free Spotify Premium.Rogers won't let me link my Spotify account because the 6 months free is for "new" Spotify Premium acco...

  • Newbie
  • I've been a Premium user for almost a year. I moved my cell phone package to a Share Everything with Rogers and I get 6 month free Spotify Premium. Rogers won't let me link my Spotify account beca...
  • 148 Views
  • 0 replies
  • 0 likes
  • 148 Views
  • 0 replies
  • 0 likes

Paid premium still dont get premium

I received an email with a 9$ offer for 3 months, i paid it, they sent the confirmation bill, but when i logged in, im not premium. The account says Free. I need help!

  • Newbie
  • I received an email with a 9$ offer for 3 months, i paid it, they sent the confirmation bill, but when i logged in, im not premium. The account says Free. I need help!
  • labelscollected
  • Community Legend
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Spotify is too difficult and very messy from my point of wiew. Tried too get premium 3 month

It did not work!!!! Klick on a link on my e-mail did not work Getting help too solve my probllem DID NOT WORK!!!!!!!! PAY 9 kr FOR 3 MONTH DID NOT WORK????!!!! WHAT THE F..K SHOULD J DO!!!!!!

  • Newbie
  • It did not work!!!! Klick on a link on my e-mail did not work Getting help too solve my probllem DID NOT WORK!!!!!!!! PAY 9 kr FOR 3  MONTH DID NOT WORK????!!!! WHAT THE F..K SHOULD J DO!!!!!!
  • 890 Views
  • 0 replies
  • 0 likes
  • 890 Views
  • 0 replies
  • 0 likes

PREMIUM

IF I CANCEL MY PREMIUM SUBSCRIPTION AND THEN IN A FEW MONTHS DECIDE TO GO PREMIUM AGAIN WILL I STILL HAVE MY PLAYLISTS?

  • Newbie
  • IF I CANCEL MY PREMIUM SUBSCRIPTION AND THEN IN A FEW MONTHS DECIDE TO GO PREMIUM AGAIN WILL I STILL HAVE MY PLAYLISTS?
  • jamilsonjunior
  • Music Fan
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

I payed a deal that was 3 months for 9kr, but you charged me with 90kr more.

I payed a deal what were supposed to cost me 9kr for 3 months but you drew 99kr instead, 90kr more than the deal said. I feel scammed somehow. Don't know what is going on, but you can't just draw more than you say the deal is going to cost us.

  • Newbie
  • I payed a deal what were supposed to cost me 9kr for 3 months but you drew 99kr instead, 90kr more than the deal said. I feel scammed somehow.   Don't know what is going on, but you can't just...
  • cadmielp
  • Roadie
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Premium trial

I bought the 3 month premium trial. It has been a week and it is saying that it has run out

  • Newbie
  • I bought the 3 month premium trial. It has been a week and it is saying that it has run out
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Promoção R4 1,99 não aplicada

Fiz a opção da promoção 3 primeiros meses por R$ 1,99 e fiz o pagamento por boleto de 3 meses atecipados de R$ 16,90, mas até agora no meu perfil só está constando assinatura por 3 meses. E os 3 meses por 1,99, como fica???? Se não corrigirem vou usa...

  • Casual Listener
  • Fiz a opção da promoção 3 primeiros meses por R$ 1,99 e fiz o pagamento por boleto de 3 meses atecipados de R$ 16,90, mas até agora no meu perfil só está constando assinatura por 3 meses. E os 3...
  • Bittencourt
  • Spotify Star
  • 353 Views
  • 5 replies
  • 0 likes
  • 353 Views
  • 5 replies
  • 0 likes

Superuser Contribution Credit card isn't work with spotify

My credit card, or my bank not allow to desposit to Spotify. What can I do about it?

  • Casual Listener
  • My credit card, or my bank not allow to desposit to Spotify. What can I do about it?
  • BigRedMonster
  • Casual Listener
  • 135 Views
  • 2 replies
  • 0 likes
  • 135 Views
  • 2 replies
  • 0 likes