Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 80013 Views
- 50 replies
- 4 likes
- 80013 Views
- 50 replies
- 4 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 10077 Views
- 23 replies
- 2 likes
- 10077 Views
- 23 replies
- 2 likes
Cant update my payment information
Dear Community, I cant update my Visa information. Any idea what I could do? Or is there any spotify support? Thank you very much.Sonia
- Dear Community, I cant update my Visa information. Any idea what I could do? Or is there any spotify support? Thank you very much. Sonia
-
-
- Spotify Star
- 194 Views
- 1 replies
- 0 likes
- 194 Views
- 1 replies
- 0 likes
Solved!! After switching to premium, can't skip songs!!!
I have just upgraded to premium after the end of my free week trial. I even have the receipt of payment and still am unable to skip songs or hit the "next song" button. I'm using androidatest version. Help pls!
- I have just upgraded to premium after the end of my free week trial. I even have the receipt of payment and still am unable to skip songs or hit the "next song" button. I'm using androidatest version...
-
-
- Newbie
- 2233 Views
- 5 replies
- 1 likes
- 2233 Views
- 5 replies
- 1 likes
Being charged student fee when website wouldn't verify
Hi, I tried setting up premium with the student discount but it would not verify me, so I gave up after multiple times. My account is a free account not premium but I got charge the fee. Why did it do this? Also how do I stop the charge or get a refu...
- Hi, I tried setting up premium with the student discount but it would not verify me, so I gave up after multiple times. My account is a free account not premium but I got charge the fee. Why did it d...
-
-
- Not applicable
- 176 Views
- 1 replies
- 0 likes
- 176 Views
- 1 replies
- 0 likes
Doppelte Abbuchung
Konto wurde doppelt belastet. (02.03.17 & 30.03.17)Nächste Abbuchung laut Abo-Info am 28.04.17Es gibt nur einen Premium-Account.Es wurde kein Upgrade auf Family o.ä durchgeführt.
- Konto wurde doppelt belastet. (02.03.17 & 30.03.17) Nächste Abbuchung laut Abo-Info am 28.04.17 Es gibt nur einen Premium-Account. Es wurde kein Upgrade auf Family o.ä durchgeführt.
-
-
- Newbie
- 2014 Views
- 2 replies
- 1 likes
- 2014 Views
- 2 replies
- 1 likes
Payment
Why has there been two withdraws from my bankaccount?? One from Spotify and one from iTunes but both are for Spotify premium ???
- Why has there been two withdraws from my bankaccount?? One from Spotify and one from iTunes but both are for Spotify premium ???
-
-
- Community Legend
- 185 Views
- 1 replies
- 0 likes
- 185 Views
- 1 replies
- 0 likes
Solved!! French email UK account
I am opening a family account in UK but one of the users will have a French email address. Can they still access the account?
- I am opening a family account in UK but one of the users will have a French email address. Can they still access the account?
-
-
- Casual Listener
- 367 Views
- 2 replies
- 0 likes
- 367 Views
- 2 replies
- 0 likes
Help me refund my payment
I accidentally purchase 2 subscription for student discount, because I'm not completing the requirement. But my card account already charged twice, can someone help me with this?
- I accidentally purchase 2 subscription for student discount, because I'm not completing the requirement. But my card account already charged twice, can someone help me with this?
-
-
- Spotify Star
- 150 Views
- 1 replies
- 0 likes
- 150 Views
- 1 replies
- 0 likes
Solved!! Premium
Hello, i recently bought premium and I don't want it to keep charging me every month I would only want it this month, so if I cancel the subscription does that mean my premium goes away as soon as I cancel my subscription or does it finish within the...
- Hello, i recently bought premium and I don't want it to keep charging me every month I would only want it this month, so if I cancel the subscription does that mean my premium goes away as soon as I ...
-
-
- Spotify Star
- 210 Views
- 1 replies
- 0 likes
- 210 Views
- 1 replies
- 0 likes
Can't Update Payment Method
I can't update my payment method - even after verifying card information and account balances. I receive an "Oops something went wrong!" message.
- I can't update my payment method - even after verifying card information and account balances. I receive an "Oops something went wrong!" message.
-
-
- Newbie
- 148 Views
- 1 replies
- 0 likes
- 148 Views
- 1 replies
- 0 likes
Família
Todos os meus familiares cadastrados no plano estão free pq não conseguiram verificar o endereço deles. O quem faco?? Já tentei mandar convite novamente, mas não tá dando certo. Me ajudem.
- Todos os meus familiares cadastrados no plano estão free pq não conseguiram verificar o endereço deles. O quem faco?? Já tentei mandar convite novamente, mas não tá dando certo. Me ajudem.
-
-
- Spotify Star
- 183 Views
- 1 replies
- 0 likes
- 183 Views
- 1 replies
- 0 likes
Cuenta premium sin modo aleatorio
Tengo una cuenta premium pero no puedo utilizar el modo aleatorio en la musica ni adelantar la pista
- Tengo una cuenta premium pero no puedo utilizar el modo aleatorio en la musica ni adelantar la pista
-
-
- Newbie
- 209 Views
- 1 replies
- 0 likes
- 209 Views
- 1 replies
- 0 likes
Premium is not working
I updated and paid for premium online and it did not update to the app on my phone?! I don't want to be paying 10$ a month for something that's not going to work.
- I updated and paid for premium online and it did not update to the app on my phone?! I don't want to be paying 10$ a month for something that's not going to work.
-
-
- Spotify Star
- 159 Views
- 1 replies
- 0 likes
- 159 Views
- 1 replies
- 0 likes
Solved!! Not getting unlimited skips
I payed for Spotify premium. The ads are gone but I'm unable to have unlimited skips which I know is a feature for Spotify premium. How do I fix this ?
- I payed for Spotify premium. The ads are gone but I'm unable to have unlimited skips which I know is a feature for Spotify premium. How do I fix this ?
-
-
- Casual Listener
- 692 Views
- 3 replies
- 1 likes
- 692 Views
- 3 replies
- 1 likes
Solved!! Gifting someone spotify premium from itunes
How do i gift someone spotify premium using itunes money? i have itunes gift cards and i want to give someone spotify premium because they have wanted it for a long time
- How do i gift someone spotify premium using itunes money? i have itunes gift cards and i want to give someone spotify premium because they have wanted it for a long time
-
-
- Spotify Star
- 178 Views
- 1 replies
- 0 likes
- 178 Views
- 1 replies
- 0 likes
Premium
Okay so I had Spotify Premium and then I didn't pay my bill on accident but I just recently got it back but now it's not letting me skip through songs unlimitedly
- Okay so I had Spotify Premium and then I didn't pay my bill on accident but I just recently got it back but now it's not letting me skip through songs unlimitedly
-
-
- Spotify Star
- 140 Views
- 1 replies
- 0 likes
- 140 Views
- 1 replies
- 0 likes
Not all premium features
So I bought premium yesterday, but I didn't get all of the features. I can download the songs, and I have unlimited skips, but I cant unshuffle or add songs to a que. I've checked my account and it says I have premium, and I've been charged. Please h...
- So I bought premium yesterday, but I didn't get all of the features. I can download the songs, and I have unlimited skips, but I cant unshuffle or add songs to a que. I've checked my account and it s...
-
-
- Spotify Star
- 143 Views
- 1 replies
- 0 likes
- 143 Views
- 1 replies
- 0 likes
Can't get the premium trial
Anyone have any ideas?
- Anyone have any ideas?
-
-
- Spotify Star
- 155 Views
- 1 replies
- 0 likes
- 155 Views
- 1 replies
- 0 likes
Como solucionar problema de doble pago de Spotify
Hola!Tengo retenido un cargo por $149 de mi plan familiar y otro por $99Solo reconozco el plan familiar.Pero el otro pago que me están cargando Spotify no lo reconozco.De favor alguien me apoye.
- Hola! Tengo retenido un cargo por $149 de mi plan familiar y otro por $99 Solo reconozco el plan familiar. Pero el otro pago que me están cargando Spotify no lo reconozco. De favor alguien me apo...
-
-
- Newbie
- 219 Views
- 1 replies
- 0 likes
- 219 Views
- 1 replies
- 0 likes
Pague PREMIUM y no puedo cambiar de Canción
Acabo de pagar PREMIUM pero quiero cambiar de canción o modo aleatorio y me dice que tengo que inscribirme a PREMIUM, que hago?
- Acabo de pagar PREMIUM pero quiero cambiar de canción o modo aleatorio y me dice que tengo que inscribirme a PREMIUM, que hago?
-
-
- Newbie
- 342 Views
- 2 replies
- 0 likes
- 342 Views
- 2 replies
- 0 likes
Premier service
I am not signed up for premier service but am getting charges every month. How can I stop this from happening
- I am not signed up for premier service but am getting charges every month. How can I stop this from happening
-
-
- Casual Listener
- 199 Views
- 2 replies
- 0 likes
- 199 Views
- 2 replies
- 0 likes