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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

129157 Views

69 replies

9 likes

Premium for Family
  • 129157 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

57866 Views

87 replies

4 likes

  • 57866 Views
  • 87 replies
  • 4 likes

Solved!! Problemas com pagamento plano familiar

Olá, há alguns dias já efetuei o pagamento da minha conta premium familiar e continuo recebendo emails e avisos no próprio aplicativo que a conta ainda não foi paga. O que devo fazer?

Casual Listener

Olá, há alguns dias já efetuei o pagamento da minha conta premium familiar e continuo recebendo emails e avisos no próprio aplicativo que a conta ainda não foi paga. O que devo fazer?

Bittencourt

Spotify Star

562 Views

7 replies

0 likes

  • 562 Views
  • 7 replies
  • 0 likes

If I cancel my subscription will I get my money back

I'd I cancel the subscription will I get my money back because I wasn't trying to get another month I thought I cancelled it but it still charged

Newbie

I'd I cancel the subscription will I get my money back because I wasn't trying to get another month I thought I cancelled it but it still charged 

Neilm507

Newbie

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Download limits

I only use Spotify on my laptop. Will my offline download limit by 10,000 ?

Casual Listener

I only use Spotify on my laptop. Will my offline download limit by 10,000 ?

Maxim

Spotify Star

449 Views

1 replies

0 likes

  • 449 Views
  • 1 replies
  • 0 likes

Monthly subscription

I terminated my monthly subscription before the next payment was due. I now want to return. If I re activate my subscription will my next payment be next month.

Casual Listener

I terminated my monthly subscription before the next payment was due. I now want to return. If I re activate my subscription will my next payment be next month.

Maxim

Spotify Star

184 Views

1 replies

0 likes

  • 184 Views
  • 1 replies
  • 0 likes

Problemas

Mi cuenta es Premium, pero no puedo regresar canciones ni saltar las canciones que yo quiera¿por que?

Newbie

Mi cuenta es Premium, pero no puedo regresar  canciones ni saltar las canciones que yo quiera ¿por que?

Bittencourt

Spotify Star

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
  • 0 likes

ININAL STUDENT DISCOUNT

yesterday i tried to get student discount and i wrote my ininal cart to get money from there and my bank approved it but next page that spotify showed me is about collage student but i am high school student so i closed the page but i opened my inina...

Newbie

yesterday i tried to get student discount and i wrote my ininal cart to get money from there and my bank approved it but next page that spotify showed me is about collage student but i am high school...

Maxim

Spotify Star

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Charged double

Hi i am on spotify student and got charged £9.99 instead of £4.99 so i cancelled the premium and renewed my student deal which cost another £4.99 so i would like a £9.99 refund please

Newbie

Hi i am on spotify student and got charged £9.99 instead of £4.99 so i cancelled the premium and renewed my student deal which cost another £4.99 so i would like a £9.99 refund please

Maxim

Spotify Star

156 Views

1 replies

0 likes

  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Card Charged 3 times- still no premium🙁

Entered Visa card info for premium-received an error message - did not see premium membership so we tried again- long story short- I've been charged three times and I still don't have a premium account- really need customer service help- please

Newbie

Entered Visa card info for premium-received an error message -  did not see premium membership so we tried again- long story short- I've been charged three times and I still don't have a premium...

Maria_B

Moderator

191 Views

1 replies

0 likes

  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotyfi premium not working offline

I have Spotify Premium and can download what ever I want, my I can't play my downloads.

Newbie

I have Spotify Premium and can download what ever I want, my I can't play my downloads. 

Maria_B

Moderator

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

Subscription cancelled

Spoiler (Highlight to read)I recently changed my phone and had all my apps transferred over. Since then I've not been able to log into the app. I've looked on desktop app and it says I'm free user but £9.99 has been taken. How can I stop these? I can...

Newbie

I recently changed my phone and had all my apps transferred over. Since then I've not been able to log into the app. I've looked on desktop app and it says I'm free user but £9.99 has been taken. &nb...

Luke

Spotify Star

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

I want to pay premium with google play gift card

But i can't and i want to cause i have nothing else to pay for premium with...

Newbie

But i can't and i want to cause i have nothing else to pay for premium with...

Maxim

Spotify Star

2115 Views

1 replies

0 likes

  • 2115 Views
  • 1 replies
  • 0 likes

Won't let me get premium

I have tried to get Spotify premium and every time it won't let me 

Newbie

I have tried to get Spotify premium and every time it won't let me 

Maxim

Spotify Star

1602 Views

4 replies

0 likes

  • 1602 Views
  • 4 replies
  • 0 likes

Paying Premium with Paypal

Hey i wanted to get myself Premium for 1 year, it costs 155 Fr. I want to pay with Paypal, but there is a problem.Paypal's maximum is 150 Fr. , so 5 Fr would be missing. In fact i can get 2 Paypal cards, but can i pay with 2 cards?

Casual Listener

Hey 🙂   i wanted to get myself Premium for 1 year, it costs 155 Fr.   I want to pay with Paypal, but there is a problem. Paypal's maximum is 150 Fr. , so 5 Fr would be missing.&n...

Maxim

Spotify Star

188 Views

1 replies

0 likes

  • 188 Views
  • 1 replies
  • 0 likes

Premium wird nicht erkannt

Hi ich habe seit ein paar Monaten Premium aktiv und bezahle auch dafür, allerdings ist mein Account nur auf free eingestellt. Habe die Schritte lt Support schon durchgeführt. Hat noch jemand eine Idee? Danke

Newbie

Hi ich habe seit ein paar Monaten Premium aktiv und bezahle auch dafür, allerdings ist mein Account nur auf free eingestellt. Habe die Schritte lt Support schon durchgeführt. Hat noch jemand eine Ide...

264 Views

0 replies

0 likes

  • 264 Views
  • 0 replies
  • 0 likes

Student

I bought the subscription of student, I still don't have the premium

Casual Listener

I bought the subscription of student, I still don't have the premium

Ashtican12

Casual Listener

275 Views

2 replies

0 likes

  • 275 Views
  • 2 replies
  • 0 likes

NORMAL PREMIUM TO FAMILY PREMIUM

Hello, I was wondering about the process of upgrading from premium to the family subscription. I have just been charged (normal premium) for this current month's and i am thinking of changing it to a family one. However, when i change it, do i have t...

Newbie

Hello,    I was wondering about the process of upgrading from premium to the family subscription. I have just been charged (normal premium) for this current month's and i am thinking of c...

CryticalAce

Spotify Star

322 Views

3 replies

0 likes

  • 322 Views
  • 3 replies
  • 0 likes

Solved!! If cancel subscription will current end instantly or just next won't be charged?

I have Premium subscription at the moment. It was renewed yesterday. I would like to take a brake. If I cancel subscription on my profile, then will current subscription be cancelled as well or I just will not be charged for next one? Thanks

Casual Listener

I have Premium subscription at the moment. It was renewed yesterday. I would like to take a brake. If I cancel subscription on my profile, then will current subscription be cancelled as well or I jus...

Maxim

Spotify Star

482 Views

3 replies

0 likes

  • 482 Views
  • 3 replies
  • 0 likes

Globe prepaid

Why can't I go on premium using my globe prepaid? The payment method is not included at the option. My friends are able to go on premium using this method.

Casual Listener

Why can't I go on premium using my globe prepaid?  The payment method is not included at the option. My friends are able to go on premium using this method. 

eblackrose00

Roadie

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago en dolares en Argentina

Hola, estaria teniendo este inconveniente. El mes pasado se me cobro los $69 pesos como es habitual pero hoy vi que en lo que respecta a este mes me lo cobran en dolrares y no en pesos argentinos. Hable con el banco y me dicen que el banco factura el...

Regular

Hola, estaria teniendo este inconveniente. El mes pasado se me cobro los $69 pesos como es habitual pero hoy vi que en lo que respecta a este mes me lo cobran en dolrares y no en pesos argentinos. Ha...

atg_ale

Newbie

4443 Views

4 replies

1 likes

  • 4443 Views
  • 4 replies
  • 1 likes