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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48376 Views
  • 19 replies
  • 4 likes
  • 48376 Views
  • 19 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30016 Views
  • 19 replies
  • 2 likes
  • 30016 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20946 Views
  • 6 replies
  • 1 likes
  • 20946 Views
  • 6 replies
  • 1 likes

Can’t change payment method

PlanPremium FamilyCountryUSDeviceiPhone XR and Windows PCOperating SystemiOS 13 and Windows 10 My Question or IssueMy credit card expired and I wanted to update my payment method with my new card but there is no option to change payment method under ...

  • Newbie
  • Plan Premium Family Country US Device iPhone XR and Windows PC Operating System iOS 13 and Windows 10   My Question or Issue My credit card expired and I wanted to update my payment me...
  • ebcjoel
  • Visitor
  • 213 Views
  • 1 replies
  • 1 likes
  • 213 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cancel Bouygues Partner to subscribe to Family

Hello, I paid Premium via Bouygues Telecom (a French operator partner), I canceled on the Bouygues platform in order to subscribe to Family. I cannot subscribe to Family because "you received Spotify Premium through one of our partners, you aren't el...

  • Casual Listener
  • Hello, I paid Premium via Bouygues Telecom (a French operator partner), I canceled on the Bouygues platform in order to subscribe to Family. I cannot subscribe to Family because "you received Spo...
  • Xenia
  • Moderator
  • 805 Views
  • 7 replies
  • 0 likes
  • 805 Views
  • 7 replies
  • 0 likes

Superuser Contribution Option to reactivate Hulu disappeared!

Plan: PremiumCountry: USA Hi, I've been a long-time Spotify Premium user. I wanted to watch a show on Hulu, so I went to the Your Services tab to activate it. I accidentally clicked DEACTIVATE. Now I no longer have access to the Your Services tab to ...

  • Casual Listener
  • Plan:  Premium Country: USA   Hi, I've been a long-time Spotify Premium user. I wanted to watch a show on Hulu, so I went to the Your Services tab to activate it. I accidentally cli...
  • Xenia
  • Moderator
  • 701 Views
  • 4 replies
  • 0 likes
  • Hulu
    reactivate
  • 701 Views
  • 4 replies
  • 0 likes

Payments

Hi, I have a premium account on spotify and there is no credit on the card and it still works for three months what should I do because I want to pay off this debt, please help

  • Visitor
  • Hi, I have a premium account on spotify and there is no credit on the card and it still works for three months what should I do because I want to pay off this debt, please help
  • Joel-M
  • Composer
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Giftcard doesn’t work

So today my mother bought me a giftcard but the code doesn‘t work. I tried multiple times to enter it, but I always get „something went wrong...“.

  • Casual Listener
  • So today my mother bought me a giftcard but the code doesn‘t work. I tried multiple times to enter it, but I always get „something went wrong...“.
  • tastelesscacia
  • Casual Listener
  • 232 Views
  • 6 replies
  • 0 likes
  • 232 Views
  • 6 replies
  • 0 likes

Can I Use a Prepaid card when i have a card associated?

Hello! I'm on vacation, and since I couldn't find a prepaid gift card (that I usually use) I associated my account with a prepaid visa with 7€, so I could use my premium till I'm back home. However, I have quite a big prepaid card back at home that I...

  • Casual Listener
  • Hello! I'm on vacation, and since I couldn't find a prepaid gift card (that I usually use) I associated my account with a prepaid visa with 7€, so I could use my premium till I'm back home. However, ...
  • Billy-J
  • Spotify Star
  • 187 Views
  • 4 replies
  • 0 likes
  • 187 Views
  • 4 replies
  • 0 likes

Premium not required

This morning the trial period expired by renewing the premium subscription, at € 9.99 per month how can I get a refund?Thanks

  • Newbie
  • This morning the trial period expired by renewing the premium subscription, at € 9.99 per month how can I get a refund? Thanks
  • Billy-J
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Subscribed to premium, cancelled, resubscribed. Was that okay?

PlanPremiumCountrySaudi ArabiaOperating SystemWindows 7 PC My Question or IssueI have been subscribed to Spotify Premium for like half a month now, but yesterday one of my family members cancelled my premium (doing pranks and lame family problems). I...

  • Casual Listener
  • Plan Premium Country Saudi Arabia Operating System Windows 7 PC   My Question or Issue I have been subscribed to Spotify Premium for like half a month now, but yesterday one of my family...
  • Jose_M
  • Spotify Star
  • 208 Views
  • 3 replies
  • 0 likes
  • 208 Views
  • 3 replies
  • 0 likes

Superuser Contribution Only option to update payment is via PayPal

PlanFree/PremiumCountry Device iPhone 11(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen trying to update my credit card details, the only option is to update my infor...

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  • Visitor
  • Plan Free/Premium Country   Device iPhone 11 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu...
  • Ivan
  • Spotify Legend
  • 428 Views
  • 2 replies
  • 1 likes
  • 428 Views
  • 2 replies
  • 1 likes

superscription renewal

Hello, I can't renew my subscription.. I'm in cairo, Egypt. it's just doesn't work when i pay to renew it. and i tired different paying methods and i made sure that they work, but it doesn't work to renew.. it just keeps loading "for ever". My Questi...

  • Casual Listener
  • Hello,  I can't renew my subscription.. I'm in cairo, Egypt.   it's just doesn't work when i pay to renew it.  and i tired different paying methods and i made sure that they wo...
  • Billy-J
  • Spotify Star
  • 392 Views
  • 9 replies
  • 0 likes
  • 392 Views
  • 9 replies
  • 0 likes

multiple premium accounts to family plan

PlanPremium FamilyCountryUSA I just signed up for a family premium plan and sent invites to my sons who have premium plans of their own. When they accept the invite will the paid premium plan they have directly from Spotify cancel automatically.

  • Visitor
  •   Plan Premium Family Country USA   I just signed up for a family premium plan and sent invites to my sons who have premium plans of their own.  When they accept the invite will ...
  • Billy-J
  • Spotify Star
  • 127 Views
  • 2 replies
  • 0 likes
  • 127 Views
  • 2 replies
  • 0 likes

Premium account is getting ads

I have premium yet on Android I am getting ads for League of Legends? I pay to not have ads. This happened before when Spotify was promoting Waze. Premium is not suppose to have any ads at all.

  • Regular
  • I have premium yet on Android I am getting ads for League of Legends? I pay to not have ads. This happened before when Spotify was promoting Waze. Premium is not suppose to have any ads at all.
  • Billy-J
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

I don’t know why you use cookies? I don’t want to be guided to what music I like; and I definitely d

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • trollingerr1
  • Casual Listener
  • 177 Views
  • 3 replies
  • 0 likes
  • 177 Views
  • 3 replies
  • 0 likes

Superuser Contribution Nearly all albums have dissappeared from Spotify?

CountryGermany My Question or IssueNearly all albums of the artist "Die drei ???" have dissappeared from Spotify. I can only play certain albums but still see all the other ones when I open the artist's account and go to "All albums". Have they been ...

  • Visitor
  • Country Germany   My Question or Issue Nearly all albums of the artist "Die drei ???" have dissappeared from Spotify. I can only play certain albums but still see all the other ones when I o...
  • Ivan
  • Spotify Legend
  • 173 Views
  • 2 replies
  • 0 likes
  • 173 Views
  • 2 replies
  • 0 likes

Superuser Contribution [India] Failed Payment Error although Amount debited from Bank

PlanFree/PremiumCountryIndiaDeviceSamsung Galaxy M20Operating SystemAndroid 10 My Question or IssueWhile buying one year standard (not a student) access using UPI I got the amount deducted from my bank account, but page on Spotify payment said the tr...

  • Newbie
  • Plan Free/Premium Country India Device Samsung Galaxy M20 Operating System Android 10   My Question or Issue While buying one year standard (not a student) access using UPI I got the a...
  • Ivan
  • Spotify Legend
  • 426 Views
  • 2 replies
  • 1 likes
  • 426 Views
  • 2 replies
  • 1 likes

Solved!! Spotify not eligible for the indevidual offer and also not able to update payment method

 PlanPremiumCountryPhilippinesDeviceRealme 6Operating SystemAndroid 10 My Question or Issue i tried renewing my premium offer because i received a notice that my account is going to expire but ended up declining the used payment method using Network ...

Screenshot_2020-08-24-00-41-52-78.jpg Screenshot_2020-08-24-00-53-03-63.jpg
  • Casual Listener
  •   Plan Premium Country Philippines Device Realme 6 Operating System Android 10   My Question or Issue  i tried renewing my premium offer because i received a notice that my acc...
  • Billy-J
  • Spotify Star
  • 252 Views
  • 3 replies
  • 0 likes
  • "Subsciption offer problem to premium"
  • 252 Views
  • 3 replies
  • 0 likes

Family trennen

Hallo, liebe Gemeinschaft,Ich möchte mein Konto von einem anderen Familien-Abo trennen und mein eigenes Abo abschließen.Wie geht das?Viele Dank schon einmal.Viele Grüße

  • Casual Listener
  • Hallo, liebe Gemeinschaft, Ich möchte mein Konto von einem anderen Familien-Abo trennen und mein eigenes Abo abschließen. Wie geht das? Viele Dank schon einmal. Viele Grüße    
  • Billy-J
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Canceled subscription (via my French mobile operator) still charged 9.99€

PlanPremiumCountryFranceDeviceiPhone SEOperating SystemiOS 13.5.1 My Question or IssueHello, I subscribed to Spotify via my French mobile operator Bouygues Telecom as an option of my mobile plan. Since the first three months were free, I canceled the...

  • Casual Listener
  • Plan Premium Country France Device iPhone SE Operating System iOS 13.5.1   My Question or Issue Hello,   I subscribed to Spotify via my French mobile operator Bouygues Telecom a...
  • Amélie31
  • Casual Listener
  • 233 Views
  • 2 replies
  • 0 likes
  • 233 Views
  • 2 replies
  • 0 likes

Superuser Contribution How many devices can i use spotify with one premium account on individual premium plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ivan
  • Spotify Legend
  • 4826 Views
  • 2 replies
  • 0 likes
  • Number of devices on single premium account
  • 4826 Views
  • 2 replies
  • 0 likes

Abonnement prenium résiliée le jour de la date du prélèvement

Bonjour, aujourd'**bleep** je viens de résilié mon abonnement prenium mais ça sera résilié le 24 août alors que la date du prélèvement doit passé le 24 août. Et j'arrive pas à trouver si justement il va y avoir le prélèvement ou pas ?Ça serait bête s...

  • Visitor
  • Bonjour, aujourd'**bleep** je viens de résilié mon abonnement prenium mais ça sera résilié le 24 août alors que la date du prélèvement doit passé le 24 août. Et j'arrive pas à trouver si justement il...
  • Jose_M
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Env: prod