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Please see below the most popular frequently asked questions.

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Subscriptions

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7713 Views
  • 23 replies
  • 2 likes
  • 7713 Views
  • 23 replies
  • 2 likes

No acepta el cobro de mi tarjeta

Hola, tengo contratado el plan familiar pero por alguna razón no se pudo hacer el cargo a mi tarjeta y me pide acrtualizar los datos, pero al momento de hacerlo no me acepta mi tarjeta y me pone el siguiente mensaje:Ups, parece que tu tarjeta o prove...

  • Casual Listener
  • Hola, tengo contratado el plan familiar pero por alguna razón no se pudo hacer el cargo a mi tarjeta y me pide acrtualizar los datos, pero al momento de hacerlo no me acepta mi tarjeta y me pone el s...
  • AnaCP
  • Visitor
  • 307 Views
  • 3 replies
  • 0 likes
  • 307 Views
  • 3 replies
  • 0 likes

Superuser Contribution Assinatura

fui cobrada duas vezes pelo spotify, sendo que já tinha pago. como posso pedir reembolso??

  • Visitor
  • fui cobrada duas vezes pelo spotify, sendo que já tinha pago. como posso pedir reembolso??  
  • Lyubka
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo pagar spotify

No puedo pagar Spotify Premium, con ninguna tarjeta.Ya he probado todo, llamé al banco y me dicen que ven que se hace el pago y luego la web misma de spotify la cancela. Dicen que les envía un Error 400.Ya no sé que más hacer, de spotify no hacen más...

  • Casual Listener
  • No puedo pagar Spotify Premium, con ninguna tarjeta. Ya he probado todo, llamé al banco y me dicen que ven que se hace el pago y luego la web misma de spotify la cancela. Dicen que les envía un Erro...
  • sebamu98
  • Casual Listener
  • 246 Views
  • 2 replies
  • 0 likes
  • mal soporte
    no solucionan
    Pago
    rechazo
  • 246 Views
  • 2 replies
  • 0 likes

Premium Duo zweite Konto.

Nabend, meine Frau hat jetzt Premium Duo abgeschlossen.Allerdings lässt sich mein Konto nicht aktivieren es steht seit einer Woche immer wieder das ein Fehler aufgetreten ist.

  • Casual Listener
  • Nabend, meine Frau hat jetzt Premium Duo abgeschlossen. Allerdings lässt sich mein Konto nicht aktivieren es steht seit einer Woche immer wieder das ein Fehler aufgetreten ist.  
  • Maxim
  • Spotify Star
  • 647 Views
  • 5 replies
  • 0 likes
  • 647 Views
  • 5 replies
  • 0 likes

Changing country

I have a premium subscription running since I used to live in Saudi Arabia. I recently moved permanently to Lebanon and I tried to change the country in my profile but it says I need to register a payment method based in Lebanon. When I try to regist...

  • Newbie
  • I have a premium subscription running since I used to live in Saudi Arabia. I recently moved permanently to Lebanon and I tried to change the country in my profile but it says I need to register a pa...
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Monthly fee?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey guys! Quick question: I use Spotify for the podcasts. I am being charged $5.46/month. Whe...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hey guy...
  • Maxim
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Paid but what account

how can I know what is the affiliated email to account iampaying for !???? I been paying 10 a month and all the emails I seem to have are all on the “Free Subscription “ ….

  • Visitor
  • how can I know what is the affiliated email to account iam paying for !???? I been paying 10 a month and all the emails I seem to have are all on the “Free Subscription “ …. 
  • Maxim
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Payment method and country don't match

PlanFree to PremiumCountryItalyDevicePC / Moto G8 PowerOperating SystemWindows 10 / Android 10 My Question or IssueHello, I am currently in Italy and I want to upgrade to premium again (now free, formerly a Duo Account), but Spotify declines the paym...

  • Casual Listener
  • Plan Free to Premium Country Italy Device PC / Moto G8 Power Operating System Windows 10 / Android 10   My Question or Issue Hello, I am currently in Italy and I want to upgrade to pre...
  • andre1974
  • Newbie
  • 2340 Views
  • 10 replies
  • 1 likes
  • 2340 Views
  • 10 replies
  • 1 likes

Solved!! Cannot upgrade to Duo, web page does not load

PlanPremiumCountryUKDevicePC/Google Pixel 7Operating SystemWindows 10/Android My Question or IssueI'm trying to upgrade from Premium to Duo. When I follow the links through the website to 'Get Started', the page is 404'd. I've tried on several device...

  • Newbie
  • Plan Premium Country UK Device PC/Google Pixel 7 Operating System Windows 10/Android   My Question or Issue I'm trying to upgrade from Premium to Duo. When I follow the links through t...
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

change payment method

I want to change credit card for my payments

  • Visitor
  • I want to change credit card for my payments
  • AdamDam
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

my subscription has not returned

Plancurrently freeCountryBrazilDevice(Xiaomi Redmi note 9S, PC)Operating System(Android, Windows 10) My Question or IssueI had contracted a 3-month plan on 05/05/23 and during this period I decided to switch to the family plan, but I regretted it and...

  • Visitor
  •   Plan currently free Country Brazil Device (Xiaomi Redmi note 9S, PC) Operating System (Android, Windows 10)   My Question or Issue I had contracted a 3-month plan on 05/05/23 a...
  • Maxim
  • Spotify Star
  • 122 Views
  • 1 replies
  • 1 likes
  • 122 Views
  • 1 replies
  • 1 likes

The amount of 1189 for 1 year plan has been deducted from my bank account but no premium access give

PlanPremiumCountryIndiaDevice(One plus Nord )Operating System(Android .) My Question or IssueHey, the amount of 1189 has been deducted from my account on 27/05/2023 but no premium access given to me. Please resolve this or refund my money.

  • Newbie
  • Plan Premium Country India Device (One plus Nord ) Operating System (Android .)   My Question or Issue Hey, the amount of 1189 has been deducted from my account on 27/05/2023 but no pr...
  • Maxim
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Comment fonctionne l'offre Duo que j'ai prise ?

Sachant que j'ai comme invité : mon fils quand l'un écoute sa musique l'autre le coupe car ma musique prend la place de la sienne. Et pourtant j'ai les 2 profils.

  • Visitor
  • Sachant que j'ai comme invité : mon fils quand l'un écoute sa musique l'autre le coupe car ma musique prend la place de la sienne. Et pourtant j'ai les 2 profils.
  • Prague
  • Spotify Star
  • 146 Views
  • 1 replies
  • 1 likes
  • 146 Views
  • 1 replies
  • 1 likes

Superuser Contribution Double payment

Hello, my problem is that I pay every month for student premium and yesterday the amount was taken from my bank account twice. What could I do to get back my money?

  • Newbie
  • Hello,   my problem is that I pay every month for student premium and yesterday the amount was taken from my bank account twice. What could I do to get back my money?
  • Susan_GP
  • Moderator
  • 540 Views
  • 6 replies
  • 1 likes
  • 540 Views
  • 6 replies
  • 1 likes

Superuser Contribution Part of a premium duo but it says payment failed for me but not for my partner

PlanPremium duo I am a part of a premium duo account, my partner is the owner. Since i joined i get the message saying i need to update payment to be able to use premium. But when I try to update it sends me to the page saying im a part of a premium ...

  • Newbie
  • Plan Premium duo   I am a part of a premium duo account, my partner is the owner. Since i joined i get the message saying i need to update payment to be able to use premium. But when I try to...
  • MihailY
  • Moderator
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Can't confirm same address for DUo

PlanDuoCountrySpain Operating SystemMe: Windows 10Her: MacBook Pro My Question or IssueHello,So me and my girlfriend are living together in Spain and decided to change to the Duo premium to save money. I've used the address we both live in and its be...

  • Casual Listener
  • Plan Duo Country Spain   Operating System Me: Windows 10 Her: MacBook Pro   My Question or Issue Hello, So me and my girlfriend are living together in Spain and decided to change...
  • Maxim
  • Spotify Star
  • 315 Views
  • 5 replies
  • 0 likes
  • "Premium"
    Duo
  • 315 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium issue

Plan3 months free PremiumCountryDenmark DeviceiPhone 11Operating SystemApple My Question or IssueI “bought” 3 months free premium, but today when I opened Spotify, my premium was not there? I got the premium may 9th, so it would end august 9th? What ...

  • Visitor
  • Plan 3 months free Premium Country Denmark  Device iPhone 11 Operating System Apple   My Question or Issue I “bought” 3 months free premium, but today when I opened Spotify, my pr...
  • Dian
  • Spotify Legend
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Superuser Contribution Did I extend my subs if I switch from monthly subscribtion to Prepay ?

Like question said , I just subs to family plan for spotify monthly , what happen if I do a prepay for 6 month , did It going to extend my family plan ? or it going to replace my old one ? and did I need to add my family again if I switch payment lik...

  • Visitor
  • Like question said , I just subs to family plan for spotify monthly , what happen if I do a prepay for 6 month , did It going to extend my family plan ? or it going to replace my old one ? and did I ...
  • Susan_GP
  • Moderator
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

PlanPremiumCountryUnited States My Question or IssueI went to switch my premium plan to a family plan today but I was already billed for my regular plan. I want a refund for the $9.99 I was billed.

  • Newbie
  • Plan Premium Country United States     My Question or Issue I went to switch my premium plan to a family plan today but I was already billed for my regular plan. I want a refund for ...
  • Lyubka
  • Moderator
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes