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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Dian
  • Moderator
  • 48302 Views
  • 18 replies
  • 4 likes
  • 48302 Views
  • 18 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30004 Views
  • 19 replies
  • 2 likes
  • 30004 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20932 Views
  • 6 replies
  • 1 likes
  • 20932 Views
  • 6 replies
  • 1 likes

Study abroad

HelloI am a Spotify premium user from SwitzerlandAt the moment I stay for 3 month in Canada for a language study.Even though I want to change the country to canada, because otherwise I cant use my Spotify anymore, i still want to pay with my swiss cr...

  • Casual Listener
  • Hello I am a Spotify premium user from Switzerland At the moment I stay for 3 month in Canada for a language study. Even though I want to change the country to canada, because otherwise I cant u...
  • Robert_W
  • Community Legend
  • 615 Views
  • 5 replies
  • 0 likes
  • 615 Views
  • 5 replies
  • 0 likes

Can't update my payment information

Hi, I'm having problems updating my account payment information.The website won't recognize my credit card information, my card it's even enabled for online purchases but I still can't update my information.Plase help me, thank you.- Amanda M.

  • Casual Listener
  • Hi, I'm having problems updating my account payment information. The website won't recognize my credit card information, my card it's even enabled for online purchases but I still can't update my in...
  • KatesHere
  • Community Legend
  • 210 Views
  • 5 replies
  • 0 likes
  • 210 Views
  • 5 replies
  • 0 likes

Cancel a Suscription Payment

So I had a trial for 2 months and it finished on april 25th, I linked the account with my facebook page so I checked the status of my subscription on april 24th and it said it was the free subscription already so I didn't change the card info and all...

  • Newbie
  • So I had a trial for 2 months and it finished on april 25th, I linked the account with my facebook page so I checked the status of my subscription on april 24th and it said it was the free subscripti...
  • Robert_W
  • Community Legend
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Family Premium

My sister and I . We are a flight attendant. So can we get the Family plan. We live in the same place. But we are in different places all the time

  • Newbie
  • My sister and I . We are a flight attendant. So can we get the Family plan. We live in the same place. But we are in different places all the time
  • MattSuda
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

New phone and lost my premium account

Hello, I got a new phone (iPhone 6plus to iPhone 7 plus) and when I logged into my Spotify account it was no longer premium and most of my saved music was gone. Any help??

  • Newbie
  • Hello, I got a new phone (iPhone 6plus to iPhone 7 plus) and when I logged into my Spotify account it was no longer premium and most of my saved music was gone. Any help??
  • Maxim
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

30 day premium trial not working

I signed up and added my cc info for the 30 day premium trial but I'm still getting ads and not able to flip through music. What's up?

  • Casual Listener
  • I signed up and added my cc info for the 30 day premium trial but I'm still getting ads and not able to flip through music. What's up?
  • MattSuda
  • Spotify Star
  • 126 Views
  • 3 replies
  • 0 likes
  • 126 Views
  • 3 replies
  • 0 likes

Gift Card Issues

First and foremost, hi! Formalities out of the way, I've been having an issue with the gift card I bought. I bought two gift cards (€30 & €10 - one for me, one for my mother). The ten euros one, I haven't tried out yet, due to her not being home. The...

  • Newbie
  • First and foremost, hi!   Formalities out of the way, I've been having an issue with the gift card I bought. I bought two gift cards (€30 & €10 - one for me, one for my mother). The ten eu...
  • MattSuda
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

dos meses seguidos, me cobran doble marzo/2017 y abril 2017

Me cobran dos meses seguidos. el mes de marzo y el mes de abril. por favor solucionar el problema y devolver el dinero.

Sin título 1.png Sin título 2.png
  • Newbie
  • Me cobran dos meses seguidos. el mes de marzo y el mes de abril. por favor solucionar el problema y devolver el dinero.
  • MattSuda
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Charged twice for Premium Family Account

Hello there,yesterday Spotify asked me to update my payment settings, to be able to continue using my account. I did so and today I noticed that the fee was paid twice (yesterday and today). It must have been due to a technical problem. How can I get...

  • Visitor
  • Hello there, yesterday Spotify asked me to update my payment settings, to be able to continue using my account. I did so and today I noticed that the fee was paid twice (yesterday and today). It mus...
  • anushrafa
  • Newbie
  • 151 Views
  • 2 replies
  • 0 likes
  • 151 Views
  • 2 replies
  • 0 likes

Öğrenci indirimi

Bu indirimi görünce kart bilgilerimi girdim ve devam ete bastim ve üniversitelilere ozel oldugunu ogrendim bu sayfa neden boyle diye iki dafa daha ayni sekilde kart bilgilerimi girdim ama premiumun sartlarina uyamamama ragmen lise okuyorum odeme almi...

  • Newbie
  • Bu indirimi görünce kart bilgilerimi girdim ve devam ete bastim ve üniversitelilere ozel oldugunu ogrendim bu sayfa neden boyle diye iki dafa daha ayni sekilde kart bilgilerimi girdim ama premiumun s...
  • MattSuda
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Canceled my payment but it never ended and i was charged

I canceled my payment on the 22nd but I guess it didn't process correctly, now my bank account is over charged and I need a refund from the 24th, unfortunately I can't get in contact with anyone from spotify to help me so I need this fixed asap

  • Newbie
  • I canceled my payment on the 22nd but I guess it didn't process correctly, now my bank account is over charged and I need a refund from the 24th, unfortunately I can't get in contact with anyone from...
  • kejt_
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Student Discount

Hi,I am a Premium user who just discovered the student discount so I cancelled my current Premium subscription and signed up again using the student discount. Will my new premium subscription still go through? Also, how long does it take for Spotify ...

  • Newbie
  • Hi, I am a Premium user who just discovered the student discount so I cancelled my current Premium subscription and signed up again using the student discount. Will my new premium subscrip...
  • MattSuda
  • Spotify Star
  • 555 Views
  • 3 replies
  • 1 likes
  • School
    student discount
  • 555 Views
  • 3 replies
  • 1 likes

Premium from PS3

One question, if I pay my monthly subscription from my PS3, does the service cost me $ 6.99 monthly?

  • Casual Listener
  • One question, if I pay my monthly subscription from my PS3, does the service cost me $ 6.99 monthly?    
  • Bittencourt
  • Spotify Star
  • 316 Views
  • 5 replies
  • 0 likes
  • 316 Views
  • 5 replies
  • 0 likes

Solved!! Payment issue

Hi, I think something went wrong with the monthly payment of our Spotify Family account. Now all our accounts are switched to Spotify Free. I guess that happens automatically when a payment fails. Should I just wait until the collection of payment do...

  • Newbie
  • Hi,   I think something went wrong with the monthly payment of our Spotify Family account. Now all our accounts are switched to Spotify Free. I guess that happens automatically when a payment ...
  • MattSuda
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

In the upgrade dor Premium account, when I click in "continue" the page stay rendering and hangs.

Hello, I have been trying for several weeks to do the premium subscription for Spotify, however in the section where I type my data and click continue, the page is rendered for hours without response and hangs. Can you help?

  • Casual Listener
  • Hello, I have been trying for several weeks to do the premium subscription for Spotify, however in the section where I type my data and click continue, the page is rendered for hours without response...
  • MattSuda
  • Spotify Star
  • 193 Views
  • 4 replies
  • 0 likes
  • 193 Views
  • 4 replies
  • 0 likes

Premium Account Payment İssue

Hi, When I try to upgrade premium account, payment page stuck and don't let me input any payment information. I attached the screenshot of the problem. I will be glad if anyone can help with this issue. Thanks in advanceHagi

  • Casual Listener
  • Hi,   When I try to upgrade premium account, payment page stuck and don't let me input any payment information.  I attached the screenshot of the problem. I will be glad if anyone c...
  • CryticalAce
  • Community Legend
  • 133 Views
  • 3 replies
  • 0 likes
  • 133 Views
  • 3 replies
  • 0 likes

double payment via phone

I've just gotten to the conclusion that i've both been paying for my spotify by myself through my visa card, as through my cellphone company. Somewhere in either november or december I came to the conclusion that i no longer had premium after having ...

  • Newbie
  • I've just gotten to the conclusion that i've both been paying for my spotify by myself through my visa card, as through my cellphone company.  Somewhere in either november or december I came ...
  • 94 Views
  • 0 replies
  • 0 likes
  • 94 Views
  • 0 replies
  • 0 likes

Payment issues regarding my mobile network giving me free Spotify

I am with Rogers wireless and have redeemed the free Spotify from march 2016-2018 but I am still being charged monthly how can I stop this?

  • Casual Listener
  • I am with Rogers wireless and have redeemed the free Spotify from march 2016-2018 but I am still being charged monthly how can I stop this?
  • MattSuda
  • Spotify Star
  • 239 Views
  • 3 replies
  • 0 likes
  • 239 Views
  • 3 replies
  • 0 likes

Payment

I have just set up a Spotify account with uni days but have been charged twice at the price of 4.99 please help

  • Newbie
  • I have just set up a Spotify account with uni days but have been charged twice at the price of 4.99 please help
  • MattSuda
  • Spotify Star
  • 150 Views
  • 3 replies
  • 0 likes
  • 150 Views
  • 3 replies
  • 0 likes

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