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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

128792 Views

69 replies

9 likes

Premium for Family
  • 128792 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

57037 Views

87 replies

4 likes

  • 57037 Views
  • 87 replies
  • 4 likes

Superuser Contribution changing subscription to family

If I change a single subscription to a family subscription, do i have to wait for the next billing cycle or will cost adjustments be made automatically?

Newbie

If I change a single subscription to a family subscription, do i have to wait for the next billing cycle or will cost adjustments be made automatically?

Aimee_T

Roadie

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution student account

I submitted to student account 3 days ago, my credit card has already been charged but I still don't have any premium services.No way for my university to be verified, I sent twice a request to the online service sheerID and had no response so far. P...

Newbie

I submitted to student account 3 days ago, my credit card has already been charged but I still don't have any premium services. No way for my university to be verified, I sent twice a request to the...

Aimee_T

Roadie

179 Views

1 replies

0 likes

  • 179 Views
  • 1 replies
  • 0 likes

Student Verifying succeeded

Go back to spotify to complete the purchase, if they jusy said where? I cannot complete it anywhere, all I can do is re submit my proof that I am a student, no way to complete it.

Newbie

Go back to spotify to complete the purchase, if they jusy said where? I cannot complete it anywhere, all I can do is re submit my proof that I am a student, no way to complete it.

155 Views

0 replies

0 likes

  • 155 Views
  • 0 replies
  • 0 likes

Superuser Contribution My father can't join my family on Spotify

So I just subscribed to a family plan on Spotify because my father wanted to use it too.At first it worked fine, but then he got removed from the family and now I am unable to add him again, when I try to add him the message "We were unable to verify...

Newbie

So I just subscribed to a family plan on Spotify because my father wanted to use it too. At first it worked fine, but then he got removed from the family and now I am unable to add him again, when I...

Aimee_T

Roadie

208 Views

1 replies

0 likes

  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution siguen cobrando mi cuenta y estoy en Spotify Free

Comencé a utilizar Spotify Premium y luego tomé la decisión de utilizar Spotify Free, pero siguen cobrandome mensualmente como si estuviera utilizando la version Premium, qué debo hacer para que no me descuenten más sobre mi tarjeta.

Newbie

Comencé a utilizar Spotify Premium y luego tomé la decisión de utilizar Spotify Free, pero siguen cobrandome mensualmente como si estuviera utilizando la version Premium, qué debo hacer para que no m...

Leonardo

Roadie

541 Views

1 replies

0 likes

  • 541 Views
  • 1 replies
  • 0 likes

subcribe not possible

Hi, we have a family account. Now we invited our daughter. We tried with her to create an account, so that she is in the family account. Its every time the same: we fill out the formular and just by typing her e,mail it tells us e-mail already in use...

Casual Listener

Hi, we have a family account. Now we invited our daughter. We tried with her to create an account, so that she is in the family account. Its every time the same: we fill out the formular and just by ...

melfu

Casual Listener

364 Views

2 replies

0 likes

  • 364 Views
  • 2 replies
  • 0 likes

There's no globe option in my spotify premium

I loaded 150 pesos to my sim but I can't register to spotify premium because there is no globe in the options. I updated my spotify. I also tried uninstalling and reinstalling it twice but it still doesn't show up. Help please!!!

Newbie

I loaded 150 pesos to my sim but I can't register to spotify premium because there is no globe in the options. I updated my spotify. I also tried uninstalling and reinstalling it twice but it still d...

Akasha5000

Newbie

1294 Views

2 replies

0 likes

  • 1294 Views
  • 2 replies
  • 0 likes

Solved!! Subscription over charged

I have recently cancelled my account an checked bank statements and have been getting charged 3 times one month and 2 another would like a refund .

Newbie

I have recently cancelled my account an checked bank statements and have been getting charged 3 times one month and 2 another would like a refund .

eblackrose00

Roadie

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Ücretsiz premium deneme ardından öğrenci indirimi

Merhaba, araştırıp bulmaya çalıştım fakat istediğim net bilgiyi bulamadım. Premium' u 1 ay ücretsiz denedikten sonra öğrenci indirimi alabilecek miyim? Eğer mümkün değilse doğrudan öğrenci indirimiyle ödemeye başlamayı düşünüyorum. Teşekkürler.Is the...

Newbie

Merhaba, araştırıp bulmaya çalıştım fakat istediğim net bilgiyi bulamadım. Premium' u 1 ay ücretsiz denedikten sonra öğrenci indirimi alabilecek miyim? Eğer mümkün değilse doğrudan öğrenci indirimiyl...

384 Views

0 replies

0 likes

  • 384 Views
  • 0 replies
  • 0 likes

Solved!! Locked Premium Features

Hi, I'm using Spotify Premium on my iPhone 5s. I usually buy credit for one month, then let it vanish and rebuy after a few days. The last time I did this, I noticed that Spotify won't let me listen to an album (song by song), won't let me skip back ...

Newbie

Hi, I'm using Spotify Premium on my iPhone 5s.  I usually buy credit for one month, then let it vanish and rebuy after a few days.  The last time I did this, I noticed that Spotify won't le...

Maxim

Spotify Star

500 Views

1 replies

0 likes

Premium
  • 500 Views
  • 1 replies
  • 0 likes

Why do I pay for Spotify Family this month ?

I use to pay 99 DKR pr month for my spotify. Now I suddenly have paied 149 DKR this month ??? I haven't changed anything ?? I haven't got an email or anything.

Casual Listener

I use to pay 99 DKR pr month for my spotify. Now I suddenly have paied 149 DKR this month ??? I haven't changed anything ?? I haven't got an email or anything. 

marolle83

Casual Listener

202 Views

1 replies

0 likes

  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo aceptar una invitacion de Plan Familiar Premiun

HolaMi hermana me ha enviado una invitacion de plan familiar e intentado aceptarla pero la pagina no me deja dice que he estado en 2 suscripciones en menos de 12 meses. Mi hermana y yo vivimos en la misma recidencia y todo.¿Qué puedo hacer? Saludos.

Casual Listener

Hola Mi hermana me ha enviado una invitacion de plan familiar e intentado aceptarla pero la pagina no me deja dice que he estado en 2 suscripciones en menos de 12 meses. Mi hermana y yo vivimos en l...

crischu

Casual Listener

5395 Views

6 replies

0 likes

  • 5395 Views
  • 6 replies
  • 0 likes

Spotify isn't working

I got a deal for premium for 2 years, I've had it for 1 month then it suddenly stopped working and I'm back on free subscription. Can someone please help

Newbie

I got a deal for premium for 2 years, I've had it for 1 month then it suddenly stopped working and I'm back on free subscription. Can someone please help

127 Views

0 replies

0 likes

  • 127 Views
  • 0 replies
  • 0 likes

Paguei premium no boleto e continuo com Free

Paguei o primeiro boleto da assinatura Premium e continuo com a Free

Newbie

Paguei o primeiro boleto da assinatura Premium e continuo com a Free

Bittencourt

Spotify Star

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

I was charged 4 times trying to get a discount

I was trying to get my student discount and when I put in the required card info, they sent me to a page to confirm you are a student. I put in the required info and it tells me that I'm not rostered in my school which is not true so I try again. Yet...

Newbie

I was trying to get my student discount and when I put in the required card info, they sent me to a page to confirm you are a student. I put in the required info and it tells me that I'm not rostered...

Maxim

Spotify Star

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being charged

Hello i was trying to get the student premium but wasnt able to since UCI wasnt listed but on my debit card it was still charged and i dont even have premium. How do i fix it and cancel from being charged.

Newbie

Hello i was trying to get the student premium but wasnt able to since UCI wasnt listed but on my debit card it was still charged and i dont even have premium. How do i fix it and cancel from being ch...

Leonardo

Roadie

478 Views

1 replies

0 likes

  • 478 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium university

On Sunday I sent you to spotify the application for my university account and today is Wednesday and I still do not get the answer, how much more should I wait for the answer, thanks for responding

Newbie

On Sunday I sent you to spotify the application for my university account and today is Wednesday and I still do not get the answer, how much more should I wait for the answer, thanks for responding

Leonardo

Roadie

516 Views

1 replies

0 likes

  • 516 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobrança duplicada e Premium não ativado.

Fiz a assinatura do Spotify Premium e recebi duas cobranças de R$ 10,00 no meu cartão e minha conta ainda continua FREE

Newbie

Fiz a assinatura do Spotify Premium e recebi duas cobranças de R$ 10,00 no meu cartão e minha conta ainda continua FREE

Leonardo

Roadie

176 Views

1 replies

0 likes

  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution MONEDA DE PAGO

Soy de Argentina, la suscripción se debitaba por $69 en ar$. Este mes se débito de mi tarjeta un importe de u$S4,06 en la misma fecha que se debitaba la suscripción en la moneda local. A que se debe el cambio, tengo forma de que se me vuelva a debita...

Newbie

Soy de Argentina, la suscripción se debitaba por $69 en ar$. Este mes se débito de mi tarjeta un importe de u$S4,06 en la misma fecha que se debitaba la suscripción en la moneda local. A que se debe ...

gabrielmarzioli

Newbie

2083 Views

2 replies

0 likes

  • 2083 Views
  • 2 replies
  • 0 likes