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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45760 Views
  • 16 replies
  • 4 likes
  • 45760 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28843 Views
  • 19 replies
  • 2 likes
  • 28843 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20215 Views
  • 6 replies
  • 1 likes
  • 20215 Views
  • 6 replies
  • 1 likes

Being charged without having premium

Hello! I jut saw in my bank account that I was charged €9.99. Then I went to my account and I see no subscription. So I am wondering why do I pay if I don;t get the benefits of premium..

  • Newbie
  • Hello! I jut saw in my bank account that I was charged €9.99. Then I went to my account and I see no subscription. So I am wondering why do I pay if I don;t get the benefits of premium..
  • kejt_
  • Community Legend
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Paying for premium subscription but don't have it

Hello thereI have Spotify for about a yearI have been paying £9.99 a monthAnd I always had advertising and some songs locked and I can't change songs myselfBasicaly friend came and said that it's free subscription I useBut I m paying every monthAnd n...

  • Newbie
  • Hello there I have Spotify for about a year I have been paying £9.99 a month And I always had advertising and some songs locked and I can't change songs myself Basicaly friend came and said that ...
  • Vincianeramon
  • Newbie
  • 144 Views
  • 2 replies
  • 0 likes
  • 144 Views
  • 2 replies
  • 0 likes

Superuser Contribution Double billing

Hi there,i subscribed Premium-Family several month ago.But Spotiy is charging twice a month for familiy and single!The details in my account is correct "only Family".How could I stop this and get my money back? Thanks in advance!

  • Casual Listener
  • Hi there, i subscribed Premium-Family several month ago. But Spotiy is charging twice a month for familiy and single! The details in my account is correct "only Family". How could I stop this a...
  • ChrisRough
  • Casual Listener
  • 235 Views
  • 2 replies
  • 0 likes
  • billing
    Payment
  • 235 Views
  • 2 replies
  • 0 likes

Superuser Contribution Did i pay?

I have a spotify family account i have payed on april 11, which i can see on my bankaccount, but now spotify says i havent payed for spotify family and i have to change my settings what do i need to do?

  • Newbie
  • I have a spotify family account i have payed on april 11, which i can see on my bankaccount, but now spotify says i havent payed for spotify family and i have to change my settings what do i need to ...
  • Aimee_T
  • Roadie
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify on my ee bill

For some reason as an extra charge I have 9.99 in my ee bill I haven't purchased anything and subscriptions should come from my bank account surely?

  • Newbie
  • For some reason as an extra charge I have 9.99 in my ee bill I haven't purchased anything and subscriptions should come from my bank account surely?
  • JuanCamilo
  • Roadie
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con el pago

No acepta mi tarjeta de débito ya lo he intentado muchas veces y sigue igual, no puedo ni cambiar mi forma de pago ni actualizar. Ayuda

  • Newbie
  • No acepta mi tarjeta de débito ya lo he intentado muchas veces y sigue igual, no puedo ni cambiar mi forma de pago ni actualizar. Ayuda 😞
  • hybryx
  • Regular
  • 212 Views
  • 4 replies
  • 0 likes
  • 212 Views
  • 4 replies
  • 0 likes

Payment

Hello there,I cancelled my spotify subscription two weeks ago on Sunday March 26th and I was still charged for this months subscription which begins on April 12th. I had went through the whole forum to cancel it by selecting my reason why and continu...

  • Newbie
  • Hello there, I cancelled my spotify subscription two weeks ago on Sunday March 26th and I was still charged for this months subscription which begins on April 12th. I had went through the whole foru...
  • Maxim
  • Spotify Star
  • 85 Views
  • 3 replies
  • 0 likes
  • 85 Views
  • 3 replies
  • 0 likes

Solved!! Paying with Danish credit card while living in Singapore?

Hi I just moved to Singapore and I am going to live here for two years. I have Premium, but I can't change the country in my profile as I am still using my Danish credit card for the Premium payment. And as I can't change my country, I can't listen t...

  • Casual Listener
  • Hi   🙂   I just moved to Singapore and I am going to live here for two years.  I have Premium, but I can't change the country in my profile as I am still using my Danish credit ca...
  • Stinebech
  • Casual Listener
  • 149 Views
  • 2 replies
  • 0 likes
  • 149 Views
  • 2 replies
  • 0 likes

Problem with payment - Credit Card Refused

Hello. I was traing to get the Premium for Family and the Spotify refused my credit card. I'm brazilian and tried 2 international credit cards (Visa and Mastercard) and both was refused. All my credit cards are valid and not expired.I would like some...

  • Casual Listener
  • Hello. I was traing to get the Premium for Family and the Spotify refused my credit card. I'm brazilian and tried 2 international credit cards (Visa and Mastercard) and both was refused. All my credi...
  • MattSuda
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Falha de pagamento / assinatura premium

Fiz o pagamento para assinar o premium, por cartão, em 08/04 e ainda estou no free. Liguei no cartão e disseram que o lançamento já estava autorizado. Cancelo ou aguardo um pouco mais?

  • Casual Listener
  • Fiz o pagamento para assinar o premium, por cartão, em 08/04 e ainda estou no free. Liguei no cartão e disseram que o lançamento já estava autorizado. Cancelo ou aguardo um pouco mais?
  • JuanSebastian
  • Roadie
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Premium problems

HiMy Spotify is telling me my im on the free Spotify but iv had premium for nearly two years. It was part of my phone plan with fido.I have tried logging out and back in but didn't work. Was wondering if it's something wrong or maybe fido have cancel...

  • Newbie
  • Hi My Spotify is telling me my im on the free Spotify but iv had premium for nearly two years. It was part of my phone plan with fido. I have tried logging out and back in but didn't work. Was wond...
  • MattSuda
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hoy se vence mi suscripción a Premium (Miércoles)

Y me había marcado una semana antes que se iba a suspender mi servicio, así que antier (Lunes) fui a pagar la suscripción, más no me ha llegado nada sobre la cuenta ni que se ha actualizado, necesito ayuda

  • Newbie
  • Y me había marcado una semana antes que se iba a suspender mi servicio, así que antier (Lunes) fui a pagar la suscripción, más no me ha llegado nada sobre la cuenta ni que se ha actualizado, necesito...
  • JulianA_Bogota
  • Roadie
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgraded to Family Premium without my knowledge.

Hi, I was just looking at my bank statement and noticed that I was charged €14.99 by spotify this month. I went onto my spotify account and noticed that my subscription has been upgraded to Premium for Family. I have not done this myself so do not kn...

  • Newbie
  • Hi,   I was just looking at my bank statement and noticed that I was charged €14.99 by spotify this month. I went onto my spotify account and noticed that my subscription has been upgraded to&...
  • JuanSebastian
  • Roadie
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento

Eu efetuei o pagamento hj a tarde, por volta das 3/4hrs da tarde fiz por boleto bancário, e ate agora nao estou com o Spotify premium.É normal essa demora ?

  • Newbie
  • Eu efetuei o pagamento hj a tarde, por volta das 3/4hrs da tarde fiz por boleto bancário, e ate agora nao estou com o Spotify premium. É normal essa demora ?
  • Maria_B
  • Moderator
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Subscription

I need the money and I did cancel this. I was still charged, will they refund me my money?

  • Newbie
  • I need the money and I did cancel this. I was still charged, will they refund me my money?
  • Maxim
  • Spotify Star
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con el pago

Compre el paquete de 3 meses por $43.000 pero en la tarjeta cobraron más.

  • Casual Listener
  • Compre el paquete de 3 meses por $43.000 pero en la tarjeta cobraron más.
  • Erika
  • Roadie
  • 217 Views
  • 3 replies
  • 0 likes
  • Help
  • 217 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment Issue

I am being charged monthly and never subscribed. I believe my son subscribed using my card ( without my permission). I want this cancelled immediately. Please contact me at: mco1231@aol.com Thank you

  • Not applicable
  • I am being charged monthly and never subscribed. I believe my son subscribed using my card ( without my permission). I want this cancelled immediately. Please contact me at: mco1231@aol.com Thank you
  • Aimee_T
  • Roadie
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reached limit on active subscriptions

What should I do if spotify said "you have reached the limit on active subscriptions per mobile number for Spotify" ? I wanted to go premium, but since my payment didn't work several times then this happen . What should I do? Because i don't have cre...

  • Newbie
  • What should I do if spotify said "you have reached the limit on active subscriptions per mobile number for Spotify" ? I wanted to go premium, but since my payment didn't work several times then this ...
  • darinazarin
  • Newbie
  • 1159 Views
  • 3 replies
  • 0 likes
  • 1159 Views
  • 3 replies
  • 0 likes

Charged for premium, account never upgraded

I've had this problem with spotify before. I tried to sign up for student premium, I guess my school isn't on the list idk, and it said there was an error processing. The receipts section of my spotify account shows no charges but sure enough there w...

  • Casual Listener
  • I've had this problem with spotify before. I tried to sign up for student premium, I guess my school isn't on the list idk, and it said there was an error processing. The receipts section of my spoti...
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Postal Code - Premium Subscription

Hi, I have Premium account, connected to my Facebook. My family members received an e-mail requesting to provide our postal code. We provided postal code that might have been used during registration (as we had different house), as a result one perso...

  • Newbie
  • Hi, I have Premium account, connected to my Facebook. My family members received an e-mail requesting to provide our postal code. We provided postal code that might have been used during registra...
  • Maxim
  • Spotify Star
  • 2637 Views
  • 1 replies
  • 0 likes
  • 2637 Views
  • 1 replies
  • 0 likes