Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Casual Listener
- 40684 Views
- 20 replies
- 1 likes
- 40684 Views
- 20 replies
- 1 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 5190 Views
- 23 replies
- 2 likes
- 5190 Views
- 23 replies
- 2 likes
Free trial?
How and where do we sign up for the 30 day free trial?
- How and where do we sign up for the 30 day free trial?
-
-
- Spotify Star
- 140 Views
- 1 replies
- 0 likes
- 140 Views
- 1 replies
- 0 likes
Solved!! Cancel Spotify Premium
I made a payment for Spotify Premium but i decide to cancel in one day after the payment i made but i didn't took my money back what's going on?
- I made a payment for Spotify Premium but i decide to cancel in one day after the payment i made but i didn't took my money back what's going on?
-
-
- Not applicable
- 770 Views
- 2 replies
- 0 likes
- 770 Views
- 2 replies
- 0 likes
No permite realizar pago
Intento con varias tarjetas de crédito y débito y no me permite realizarlo, he esperado 2 días y aún no me lo permite apareciendo un mensaje de falla en mi forma de pago
- Intento con varias tarjetas de crédito y débito y no me permite realizarlo, he esperado 2 días y aún no me lo permite apareciendo un mensaje de falla en mi forma de pago
-
- 283 Views
- 0 replies
- 0 likes
- 283 Views
- 0 replies
- 0 likes
Superuser Contribution Late processing for premium ?
I already paid the spotify premium through online banking at around 10 a.m. And still right now, i can't download playlist/s and i'm still not on premium. Anyone ?Thanks
- I already paid the spotify premium through online banking at around 10 a.m. And still right now, i can't download playlist/s and i'm still not on premium. Anyone ?Thanks
-
-
- Casual Listener
- 339 Views
- 2 replies
- 0 likes
- 339 Views
- 2 replies
- 0 likes
Cancelled my premium half way through
I got a years subscription to Spotify premium December 25th and today it bumped me down to using the free version. I'm very disappointed that I paid 100+ dollars just to have it not work half way through the year. Please help!
- I got a years subscription to Spotify premium December 25th and today it bumped me down to using the free version. I'm very disappointed that I paid 100+ dollars just to have it not work half way thr...
-
-
- Spotify Star
- 702 Views
- 3 replies
- 0 likes
- 702 Views
- 3 replies
- 0 likes
Premium to free
Hello, a few days ago my account suddenly went from Premium to Free. I don't know why, it is as if I never had Premium, but I did. How do I get it back? Thank you in advance
- Hello, a few days ago my account suddenly went from Premium to Free. I don't know why, it is as if I never had Premium, but I did. How do I get it back? Thank you in advance
-
-
- Regular
- 297 Views
- 1 replies
- 0 likes
- 297 Views
- 1 replies
- 0 likes
Can't cancel subscription
When I log in to my phone app, it shows I have Spotify Premium, on a desktop app, Spotify Premium BUT when I log in to my account to actually change it, is says I have a free account, therefore I cannot cancel it and have no idea what to do. Any help...
- When I log in to my phone app, it shows I have Spotify Premium, on a desktop app, Spotify Premium BUT when I log in to my account to actually change it, is says I have a free account, therefore I can...
-
-
- Spotify Star
- 452 Views
- 1 replies
- 0 likes
- 452 Views
- 1 replies
- 0 likes
Refund
Refund I haven't been able to use my premium for several months now but you guys are still taking payments out of my account.
- Refund I haven't been able to use my premium for several months now but you guys are still taking payments out of my account.
-
-
- Casual Listener
- 352 Views
- 2 replies
- 0 likes
- 352 Views
- 2 replies
- 0 likes
Have premium but dont have the features
I bought premium and confirmed my email. I can download songs but cant shuffle or hit the rewind button. Help?
- I bought premium and confirmed my email. I can download songs but cant shuffle or hit the rewind button. Help?
-
-
- Spotify Star
- 348 Views
- 5 replies
- 1 likes
- 348 Views
- 5 replies
- 1 likes
stolen credit card and payment wont go through until i get my card
Hi I am just wondering if you can keep my account open while I wait for my new card to come in the mail, my wallet was stolen yesterday and card got cancelled. Yesterday is also the day my billing would happen. Hoping you can help because life/workwi...
- Hi I am just wondering if you can keep my account open while I wait for my new card to come in the mail, my wallet was stolen yesterday and card got cancelled. Yesterday is also the day my billing wo...
-
- 552 Views
- 0 replies
- 0 likes
-
AccountOther
- 552 Views
- 0 replies
- 0 likes
HELP
I cant upgrade to premium using smart
- I cant upgrade to premium using smart
-
-
- Community Legend
- 371 Views
- 1 replies
- 0 likes
- 371 Views
- 1 replies
- 0 likes
can't change my account, I put in the wrong address/name for my family account & can't change it
I registered for the family account, then went to invite people and the first one I thought was for family that had address was for me, but I put in my son's name, correct address, then when I hit enter it said it was me but with my son's name, I res...
- I registered for the family account, then went to invite people and the first one I thought was for family that had address was for me, but I put in my son's name, correct address, then when I hit en...
-
- 118 Views
- 0 replies
- 0 likes
- 118 Views
- 0 replies
- 0 likes
special offer 3 months for 10€
so i bought the special offer where i get 3 months premium for only 10€ and after a month my premium sub just disappeared??? What went wrong?
- so i bought the special offer where i get 3 months premium for only 10€ and after a month my premium sub just disappeared??? What went wrong?
-
-
- Spotify Star
- 575 Views
- 3 replies
- 0 likes
- 575 Views
- 3 replies
- 0 likes
No acepta mis tarjetas para realizar pago.
Buenos días, Por alguna razon no puedo pagar para tener Premium, anteriormente tenia mi cuenta como premium, pero con otra tarjeta de crédito y pagaba sin problemas, pero al actualizar mi método de pago con la nueva tarjeta no me lo acepta con ningun...
- Buenos días, Por alguna razon no puedo pagar para tener Premium, anteriormente tenia mi cuenta como premium, pero con otra tarjeta de crédito y pagaba sin problemas, pero al actualiza...
-
- 3492 Views
- 0 replies
- 42 likes
- 3492 Views
- 0 replies
- 42 likes
Charged multiple times
I tried to sign up with the student discount but my school wasn't recognized but my card was charged THREE TIMES the $4.99 after I already signed up for the $9.99 membership?!
- I tried to sign up with the student discount but my school wasn't recognized but my card was charged THREE TIMES the $4.99 after I already signed up for the $9.99 membership?!
-
- 261 Views
- 0 replies
- 0 likes
- 261 Views
- 0 replies
- 0 likes
I bought Premium but i dont have the features
Today i bought Premium with a 10€ Spotify Gift Card. I bought Premium a few times before, but i purchased it with Paysafecard.The only features i have are:Downloading PlaylistsAt my Accountoverview i can see that i've Premium but dont have all Premiu...
- Today i bought Premium with a 10€ Spotify Gift Card. I bought Premium a few times before, but i purchased it with Paysafecard. The only features i have are: Downloading Playlists At my Account...
-
- 406 Views
- 0 replies
- 0 likes
- 406 Views
- 0 replies
- 0 likes
Changing country and credit cards
Hi, I have just moved to the US and been trying to update my payment details to make sure my Premium subscription doesn't expire and transfer from a Singapore account to a US account. I have a US debit card. I have tried updating this at least 3 time...
- Hi, I have just moved to the US and been trying to update my payment details to make sure my Premium subscription doesn't expire and transfer from a Singapore account to a US account. I have a U...
-
- 275 Views
- 0 replies
- 0 likes
- 275 Views
- 0 replies
- 0 likes
Student Premium
Hello!I have started my 30 days premium trial but spotify charge me 6.99 turkish liras for student premium. i applied to student premium but they didnt emailed me that its approved. on my account page it says im on normal premium but why did it charg...
- Hello! I have started my 30 days premium trial but spotify charge me 6.99 turkish liras for student premium. i applied to student premium but they didnt emailed me that its approved. on my account p...
-
-
- Community Legend
- 304 Views
- 1 replies
- 0 likes
- 304 Views
- 1 replies
- 0 likes
Superuser Contribution change payment date
I have Spotify Premium. I would like to change my payment date. How can I do that?
- I have Spotify Premium. I would like to change my payment date. How can I do that?
-
-
- Roadie
- 1318 Views
- 1 replies
- 0 likes
- 1318 Views
- 1 replies
- 0 likes
My Spotify premium doesn't work?
Hallo guys I have a problem I have a 1 month free Spotify premium gift card, but it doesn't work? What to do? I have not used the code before - so it should be availability
- Hallo guys 🙂 I have a problem 🙂 I have a 1 month free Spotify premium gift card, but it doesn't work? What to do? I have not used the code before - so it should be availability
-
-
- Spotify Star
- 482 Views
- 1 replies
- 0 likes
- 482 Views
- 1 replies
- 0 likes