Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5192 Views
  • 23 replies
  • 2 likes
  • 5192 Views
  • 23 replies
  • 2 likes

Spotify Universitário

Tem como enviar um desconto de Spotify Universitário em meu nome para outra conta no Spotify? Se sim, como faço?

  • Casual Listener
  • Tem como enviar um desconto de Spotify Universitário em meu nome para outra conta no Spotify? Se sim, como faço?
  • Bittencourt
  • Spotify Star
  • 850 Views
  • 2 replies
  • 0 likes
  • 850 Views
  • 2 replies
  • 0 likes

Porque não debitou o valor da minha conta?

Meu plano é o duo, sempre debita nos dias 13,mesmo com dinheiro em conta não debitou e aparece falta de pagamento no app, o que pode ser?

  • Visitor
  • Meu plano é o duo, sempre debita nos dias 13,mesmo com dinheiro em conta não debitou e aparece falta de pagamento no app, o que pode ser?
  • Bittencourt
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

I stil pay for premium duo eventough I have student now

I still pay my duo premium account eventhouh I now have a student account. When I go to my subscriptions, It says that I only have student and nothing else, but i still have t pay for duo. Zo now I pay both subscriptions and i Cannon cancel duo becau...

  • Visitor
  • I still pay my duo premium account eventhouh I now have a student account. When I go to my subscriptions, It says that I only have student and nothing else, but i still have t pay for duo. Zo now I p...
  • Bittencourt
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot switch to Premium Duo (continued)

Continuation of previous topic:https://community.spotify.com/t5/Ongoing-Issues/Cannot-switch-to-Premium-Duo/idi-p/4988568 This is still not working for me. On a Windows 10 PC using Chrome I now getthe same error message but on the "Change Plans" page...

  • Regular
  • Continuation of previous topic: https://community.spotify.com/t5/Ongoing-Issues/Cannot-switch-to-Premium-Duo/idi-p/4988568   This is still not working for me. On a Windows 10 PC using Chrome ...
  • MihailY
  • Moderator
  • 2909 Views
  • 7 replies
  • 2 likes
  • 2909 Views
  • 7 replies
  • 2 likes

Upgraded sound plan??

Hi all. Has anyone heard if Spotify will ever release a higher priced, premium enhanced sound plan? It was mentioned in a poll from them I did... and no, its not whats currently offered. 4 or so months ago, I was asked in my spotify app to complete a...

  • Newbie
  • Hi all. Has anyone heard if Spotify will ever release a higher priced, premium enhanced sound plan? It was mentioned in a poll from them I did... and no, its not whats currently offered.  &nbsp...
  • pieterv1
  • Casual Listener
  • 1196 Views
  • 1 replies
  • 2 likes
  • 1196 Views
  • 1 replies
  • 2 likes

Superuser Contribution Me cobraron la prueba gratuita

PlanPremium paisMexicoDispositivo(Samsung Galaxy a23)sistema operativo( Android 11) Mi pregunta o problemaMe cobraron la prueba gratuita. Todo el proceso de pago fue normal me apareció la información de lo que estaba pagando y era por tres meses grat...

  • Visitor
  •     Plan Premium pais Mexico Dispositivo (Samsung Galaxy a23) sistema operativo ( Android 11)   Mi pregunta o problema Me cobraron la prueba gratuita. Todo el proceso de...
  • Joan
  • Moderator
  • 827 Views
  • 1 replies
  • 0 likes
  • 827 Views
  • 1 replies
  • 0 likes

Student subscription is not available

Hi! I am trying to subscribe as a student but the page is unavailable (404 error). I have been checking for a few days now and its the same every day. Please advise.

  • Casual Listener
  • Hi! I am trying to subscribe as a student but the page is unavailable (404 error). I have been checking for a few days now and its the same every day. Please advise.
  • Maxim
  • Spotify Star
  • 185 Views
  • 3 replies
  • 0 likes
  • 185 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium Family and Duo subscriptions aren't avaliable in Jamaica

PlanPremiumCountryJamaicaDeviceSamsung Galaxy A31Operating SystemAndroid 11 My Question or IssueWhy isn't Premium Family or Duo subscription available in Jamaica? Apple Music, Deezer and Tidal have Family Plans available here, so why not Spotify? My ...

  • Casual Listener
  •   Plan Premium Country Jamaica Device Samsung Galaxy A31 Operating System Android 11   My Question or Issue Why isn't Premium Family or Duo subscription available in Jamaica? App...
  • bobbydigione
  • Regular
  • 1185 Views
  • 4 replies
  • 1 likes
  • 1185 Views
  • 4 replies
  • 1 likes

Gift Card in Israel

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryIsrael I want to buy my friend a gift card for Spotify premium. We live in Israel. Where can I find gift cards?

  • Music Fan
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Israel   I want to buy my friend a gift card fo...
  • Maxim
  • Spotify Star
  • 651 Views
  • 1 replies
  • 1 likes
  • 651 Views
  • 1 replies
  • 1 likes

Superuser Contribution quiero que me aparezca la opcio DUO YA ABONE

I made the change to PLAN DUO, the invoice is paid, but I still can't use duo, I get an individual plan.Previously I had individual plan, why not change to duo plan if it is paid? where should I claim?

  • Visitor
  • I made the change to PLAN DUO, the invoice is paid, but I still can't use duo, I get an individual plan. Previously I had individual plan, why not change to duo plan if it is paid? where should I cl...
  • Alex
  • Spotify Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution me siento engañado y estafado con ustedes

cancele mi suscripción después de intentarlo varios meses y ahora me volvieron a descontar el pago en mi tarjeta de crédito.

  • Visitor
  • cancele mi suscripción después de intentarlo varios meses y ahora me volvieron a descontar el pago en mi tarjeta de crédito.
  • Dian
  • Spotify Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution cambie la forma de pago y ahora me cobran doble (en las dos tarjetas)

cambie la forma de pago (cambie la tarjeta de credito) y desde septiembre me cobran en ambas tarjetas, osea que estoy pagando doble

  • Casual Listener
  • cambie la forma de pago (cambie la tarjeta de credito) y desde septiembre me cobran en ambas tarjetas, osea que estoy pagando doble
  • Lyubka
  • Moderator
  • 248 Views
  • 3 replies
  • 0 likes
  • 248 Views
  • 3 replies
  • 0 likes

Reinstating Premium Duo if cancelled?

Plan: PremiumCountry: AustraliaDevice: Several (iMAc, Android, Apple)My Question or IssueCan I reinstate Premium Duo if it was cancelled only 1 day ago?

  • Visitor
  • Plan: Premium Country: Australia Device:  Several (iMAc, Android, Apple) My Question or Issue Can I reinstate Premium Duo if it was cancelled only 1 day ago?
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

New plan Didn’t initiate

I was using premium individual and it was to expire in 2 days so i changed my plan and purchased duo premium instead but when the individual plan ended my new plan didn’t change and it charged me the amount of duo premium. it even is showing in the a...

  • Visitor
  • I was using premium individual and it was to expire in 2 days so i changed my plan and purchased duo premium instead but when the individual plan ended my new plan didn’t change and it charged me the...
  • Billy-J
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me da error al querer pagar premium

Pongo todos los datos de la tarjeta y mis datos, al querer realizar el paso y me da error

  • Visitor
  • Pongo todos los datos de la tarjeta y mis datos, al querer realizar el paso y me da error
  • AlejaR
  • Moderator
  • 277 Views
  • 4 replies
  • 1 likes
  • 277 Views
  • 4 replies
  • 1 likes

How to get my money back and cancel my subscription?

I wanted to cancel my subscription instead of paying for it again but it still ends up paying for it so I now want a refund

  • Visitor
  • I wanted to cancel my subscription instead of paying for it again but it still ends up paying for it so I now want a refund
  • Maxim
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with my subscription

Hello. On February 2022 I suscribed to the uniersitary plan and I knew that this February (2023) I had to revalid my student condition. I did and I recived my confirmation message and the pay was the same as usual (a half of the premium individual co...

  • Visitor
  • Hello. On February 2022 I suscribed to the uniersitary plan and I knew that this February (2023) I had to revalid my student condition. I did and I recived my confirmation message and the pay was the...
  • Lyubka
  • Moderator
  • 790 Views
  • 1 replies
  • 0 likes
  • 790 Views
  • 1 replies
  • 0 likes