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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45664 Views
  • 16 replies
  • 4 likes
  • 45664 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28663 Views
  • 19 replies
  • 2 likes
  • 28663 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20181 Views
  • 6 replies
  • 1 likes
  • 20181 Views
  • 6 replies
  • 1 likes

Superuser Contribution Problem with country change and subscription

Hi,I recently changed countries and moved (for three months) from my home country to Japan.It was funny enough to discover suddenly that here I couldn't use my free account (even though this is a temporary situation), but it seems that I can't even p...

  • Newbie
  • Hi, I recently changed countries and moved (for three months) from my home country to Japan. It was funny enough to discover suddenly that here I couldn't use my free account (even though this is a...
  • JulianA_Bogota
  • Roadie
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema Con Tarjeta De Regalo.

Mi Cuenta de spotify premium termino despues de la promocion de tres meses que pague los 9 pesos. despues compre una tarjeta de 1 Mes en Oxxo y lo active todo bien por tres dias y aparecio un mensaje . "Tu Ultimo pago no paso" ...Pero no seria justo ...

  • Newbie
  • Mi Cuenta de spotify premium termino despues de la promocion de tres meses que pague los 9 pesos. despues compre una tarjeta de 1 Mes en Oxxo y lo active todo bien por tres dias y aparecio un mensaje...
  • MonicaM_Bogota
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgrade plan personal a familiar

Cómo puedo contar directamente servicio al cliente. Mi plan se renovó el 6 de abril el 9 de abril hice upgrade a plan familiar, me cobró el personal y el familiar y además me acortó la fecha de renovación al 27 de abril. Necesitamos refund de los cob...

  • Newbie
  • Cómo puedo contar directamente servicio al cliente. Mi plan se renovó el 6 de abril el 9 de abril hice upgrade a plan familiar, me cobró el personal y el familiar y además me acortó la fecha de renov...
  • MonicaM_Bogota
  • Roadie
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution no me deja pagar con amex

hola soy de argentina y hasta el mes pasado pagaba con visa, pero ahora quiero cambiar a american express y no me deja siquiera poner el codigo de seguridad para terminar la compra... alguien sabe como arreglar esto?

  • Newbie
  • hola soy de argentina y hasta el mes pasado pagaba con visa, pero ahora quiero cambiar a american express y no me deja siquiera poner el codigo de seguridad para terminar la compra... alguien sabe co...
  • asaucedo16v
  • Newbie
  • 4242 Views
  • 4 replies
  • 2 likes
  • 4242 Views
  • 4 replies
  • 2 likes

Can't update my information

Hello.I have Spotify Family and last month I had to cancel the credit card we were using, and totally forgot about it. Now our Spotify is blocked and I can't find a way to update the charging info and use another credit card. Any help is appreciated!...

  • Newbie
  • Hello. I have Spotify Family and last month I had to cancel the credit card we were using, and totally forgot about it. Now our Spotify is blocked and I can't find a way to update the charging info ...
  • MattSuda
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Solved!! Bei Salt gekündigt

Was passiert genau mit meinem Account, wenn ich bei Salt gekündigt habe und die Verrechnung jeweils über Salt stattgefunden hat?Kann ich irgendwo umstellen, dass ich Spotify nicht mehr über Salt bezahlen möchte? Danke für Unterstützung.

  • Casual Listener
  • Was passiert genau mit meinem Account, wenn ich bei Salt gekündigt habe und die Verrechnung jeweils über Salt stattgefunden hat? Kann ich irgendwo umstellen, dass ich Spotify nicht mehr über Salt be...
  • Matthias_e
  • Casual Listener
  • 307 Views
  • 4 replies
  • 0 likes
  • 307 Views
  • 4 replies
  • 0 likes

Solved!! Upgrade from premium to family

Hi, I have a £9.99 premium account, and my last payment was made in the last few days I wish to upgrade to family account at £14.99, but I don't wanat to be charged twice. Can anyone advise how to upgrade without waiting until next month? There doesn...

  • Casual Listener
  • Hi, I have a £9.99 premium account, and my last payment was made in the last few days   I wish to upgrade to family account at £14.99, but I don't wanat to be charged twice.   Can anyon...
  • Maxim
  • Spotify Star
  • 203 Views
  • 3 replies
  • 0 likes
  • 203 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium payé avec paysafecard

Bonjour, J'ai récemment (le 31 mars) payé 1 an de spotify avec le mode de paiement Paysafecard. Sauf que ayant payé mon premier mois (il y a de cela plus d'un an) avec mon compte PayPal, Spotify tente encore et toujours de me débiter dessus en vain. ...

  • Casual Listener
  • Bonjour,   J'ai récemment (le 31 mars) payé 1 an de spotify avec le mode de paiement Paysafecard. Sauf que ayant payé mon premier mois (il y a de cela plus d'un an) avec mon compte PayPal, Spo...
  • Alejandro_C
  • Spotify Legend
  • 1252 Views
  • 1 replies
  • 1 likes
  • 1252 Views
  • 1 replies
  • 1 likes

Payment plan

If I had premium and then switched onto my family's family plan. Will I still be charged for my premium or do I need to go onto my account and cancel it before accepting my family plan

  • Newbie
  • If I had premium and then switched onto my family's family plan. Will I still be charged for my premium or do I need to go onto my account and cancel it before accepting my family plan
  • Maxim
  • Spotify Star
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abonnement premium qui n'apparait pas

BonjourJusqu'à présent, je bénéficiais d'un abonnement à Spotify Premium via mon abonnement téléphonique Bouygues Telecom. Suite à la résiliation de ma ligne, j'ai bénéficié d'une offre qui me proposais de continuer à profiter de Premium tout en ayan...

  • Newbie
  • Bonjour Jusqu'à présent, je bénéficiais d'un abonnement à Spotify Premium via mon abonnement téléphonique Bouygues Telecom. Suite à la résiliation de ma ligne, j'ai bénéficié d'une offre qui me prop...
  • Alejandro_C
  • Spotify Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Todavia no se me hace premium

Pagué en Oxxo y según que en 24 horas se hacía premium ya van más de 48 horas y todavía

  • Newbie
  • Pagué en Oxxo y según que en 24 horas se hacía premium ya van más de 48 horas y todavía
  • itu_
  • Community Legend
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Can my wife use my Spotify

I have a Spotify account I pay 9.99 a month for. Can my wife also use Spotify or would I need to pay more?

  • Newbie
  • I have a Spotify account I pay 9.99 a month for. Can my wife also use Spotify or would I need to pay more?
  • KatesHere
  • Community Legend
  • 908 Views
  • 2 replies
  • 0 likes
  • 908 Views
  • 2 replies
  • 0 likes

Spotify Premium Payment by Phone

Hi, I've been trying to avail Spotify premium for three days now using my phone's carrier, Smart (Philippines). But it won't send me a pin right after I send my phone number. Got any ideas on how to help me here? Thank you!

  • Newbie
  • Hi, I've been trying to avail Spotify premium for three days now using my phone's carrier, Smart (Philippines). But it won't send me a pin right after I send my phone number. Got any ideas on how to ...
  • Robert_W
  • Community Legend
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

Singtel spotify premiun doesn't link to my spotify premium

Hi I Have subscribed a singtel spotify premium and it doesn't link to my previous subscription of my spotify premium. I have contacted singtel helpdesk, and they email to spotify for advice and they advice me to terminate all my account with spotify ...

  • Newbie
  • Hi I Have subscribed a singtel spotify premium and it doesn't link to my previous subscription of my spotify premium. I have contacted singtel helpdesk, and they email to spotify for advice and they ...
  • itu_
  • Community Legend
  • 789 Views
  • 1 replies
  • 0 likes
  • 789 Views
  • 1 replies
  • 0 likes

Solved!! 60 day free trial

I saw a link that said you could get a 60 day trial. Is this true? And if so, where can I get it?

  • Newbie
  • I saw a link that said you could get a 60 day trial. Is this true? And if so, where can I get it?
  • kejt_
  • Community Legend
  • 1703 Views
  • 1 replies
  • 0 likes
  • 1703 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ödeme

Merhaba! Kredi kartı kullanmıyorum o yüzden premium üyelik alamıyorum. Yardımcı olabilir misiniz?

  • Newbie
  • Merhaba! Kredi kartı kullanmıyorum o yüzden premium üyelik alamıyorum. Yardımcı olabilir misiniz?
  • Alejandro_C
  • Spotify Legend
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

premium membership not working

I got spotify premium membership free through vodafone contract, that period ended yday n chose to opt in for £9.99 a month there on for premium through spotify and now its saying that i am on free membership but i have a confirmation text that i hav...

  • Casual Listener
  • I got spotify premium membership free through vodafone contract, that period ended yday n chose to opt in for £9.99 a month there on for premium through spotify and now its saying that i am on free m...
  • Robert_W
  • Community Legend
  • 149 Views
  • 5 replies
  • 0 likes
  • 149 Views
  • 5 replies
  • 0 likes

Spotify canceled my gift card even though i put in the code

Why i went to thw Spotify website to type in the gift card and I did that yet it still says that I'm a free user and will not play songs at my will like premuim does

  • Newbie
  • Why i went to thw Spotify website to type in the gift card and I did that yet it still says that I'm a free user and will not play songs at my will like premuim does
  • MattSuda
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

CANCEL MY PREMIUM SUBSCRIPTION!!!

I have been through this whole stupid run around twice now! Everyone keeps saying that I don't have a subscription, yet I'm still being charged and just yesterday was charged AGAIN!!! But I have no way of accessing my account, because you say I don't...

  • Not applicable
  • I have been through this whole stupid run around twice now! Everyone keeps saying that I don't have a subscription, yet I'm still being charged and just yesterday was charged AGAIN!!! But I have no w...
  • MattSuda
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Canceled but still charged

I have been charged for two months after I had canceled and my account is completely free. I want a refund and i want to stop being charged

  • Newbie
  • I have been charged for two months after I had canceled and my account is completely free. I want a refund and i want to stop being charged  
  • osornios
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes