Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 89106 Views
- 54 replies
- 5 likes
- 89106 Views
- 54 replies
- 5 likes
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Help categories
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 11188 Views
- 24 replies
- 2 likes
- 11188 Views
- 24 replies
- 2 likes
Payment Help
Hello! First time poster here, sorry if this is already asked. I haven't seen an active topic about this yet. So, I paid 387 PHP for 3 months, yet I ended up getting charged 129 PHP every month. Now I have my student discount for 65 PHP, and starting...
- Hello! First time poster here, sorry if this is already asked. I haven't seen an active topic about this yet. So, I paid 387 PHP for 3 months, yet I ended up getting charged 129 PHP every mo...
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- Not applicable
- 164 Views
- 1 replies
- 0 likes
- 164 Views
- 1 replies
- 0 likes
Solved!! Free Trials
Is there any way I can start the spotify trial without having to enter any card details?
- Is there any way I can start the spotify trial without having to enter any card details?
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- Spotify Star
- 276 Views
- 1 replies
- 0 likes
- 276 Views
- 1 replies
- 0 likes
Canceled a year ago, still charged.
I canceled my Spotify subscription nearly 1 year ago. I've still been getting charged for it every month on the 20th. It's the only account I had and it's starting to get ridiculous. I've put in many complaints, only to get a, "here's some non helpfu...
- I canceled my Spotify subscription nearly 1 year ago. I've still been getting charged for it every month on the 20th. It's the only account I had and it's starting to get ridiculous. I've put in many...
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- Community Legend
- 160 Views
- 1 replies
- 0 likes
- 160 Views
- 1 replies
- 0 likes
Subscription Is Not Working
So I just paid for premium and they took the money out I singed out of my app and singed back in 10 times and it still doesn't show I'm premium but it does on the website ??
- So I just paid for premium and they took the money out I singed out of my app and singed back in 10 times and it still doesn't show I'm premium but it does on the website ??
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- Not applicable
- 182 Views
- 1 replies
- 0 likes
- 182 Views
- 1 replies
- 0 likes
Superuser Contribution Problemas al darme de alta en Premium
Me acabo de dar de alta en la versión premium oferta para estudiantes universitarios, y me dice que estoy en la version "free" y solo me deja escuchar canciones en modo aleatorio, no puedo escogerlas ni nada. A que se debe? Que debo hacer?
- Me acabo de dar de alta en la versión premium oferta para estudiantes universitarios, y me dice que estoy en la version "free" y solo me deja escuchar canciones en modo aleatorio, no puedo escogerlas...
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- Roadie
- 157 Views
- 1 replies
- 0 likes
- 157 Views
- 1 replies
- 0 likes
Superuser Contribution Why did I pay 0,01€ for my free trial?
HelloAll is in the title. Why did i pay for my 60 days free trials of premium 0,01€??
- Hello All is in the title. Why did i pay for my 60 days free trials of premium 0,01€??
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- Roadie
- 390 Views
- 1 replies
- 0 likes
- 390 Views
- 1 replies
- 0 likes
Superuser Contribution Charged me 5 times even though I paid already student discount
I have signed up for the student discount but it charged me like 5 times for the same thing and it charged me on another card I had. Please help, I only paid for one month so far, not five
- I have signed up for the student discount but it charged me like 5 times for the same thing and it charged me on another card I had. Please help, I only paid for one month so far, not five
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- Roadie
- 148 Views
- 1 replies
- 0 likes
- 148 Views
- 1 replies
- 0 likes
Trouble with my card
I had a trouble with my card, now is ok, but I can't have again premium
- I had a trouble with my card, now is ok, but I can't have again premium
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- 104 Views
- 0 replies
- 0 likes
- 104 Views
- 0 replies
- 0 likes
I got charged on the 4th and again today the 11th for my monthly fee.
Double charging and no way to call. Please refund my money
- Double charging and no way to call. Please refund my money
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- Casual Listener
- 143 Views
- 1 replies
- 0 likes
- 143 Views
- 1 replies
- 0 likes
Premium but no premium features?
Hey guys!Since yesterday I have Spotify premium. The offer was "get 30 days free premium for buying premium".. So I should have 2 months premium. But I got a mail and the mail said "premium will ends 28.08.2017" so I have only one month???And there's...
- Hey guys! Since yesterday I have Spotify premium. The offer was "get 30 days free premium for buying premium".. So I should have 2 months premium. But I got a mail and the mail said "premium will ...
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- Casual Listener
- 353 Views
- 3 replies
- 0 likes
- 353 Views
- 3 replies
- 0 likes
Solved!! Premium doesn't work on my new iPhone
My premium account can't be found. Only get free version...
- My premium account can't be found. Only get free version...
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- Not applicable
- 263 Views
- 2 replies
- 0 likes
- 263 Views
- 2 replies
- 0 likes
Payment issues
My premium I've had for almost a year expired so I paid 9.99 (my normal monthly payment) to turn it back on. But it only gave me the basic service and now wants another payment of 14.99 now and monthly for me to have a family premium? Why would i pay...
- My premium I've had for almost a year expired so I paid 9.99 (my normal monthly payment) to turn it back on. But it only gave me the basic service and now wants another payment of 14.99 now and month...
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- Spotify Star
- 310 Views
- 4 replies
- 0 likes
- 310 Views
- 4 replies
- 0 likes
Student Discount
I am trying to set up my Premium Student but it keeps saying that I can't be verified as a student. I definitely am a student at that university, how do I fix this.
- I am trying to set up my Premium Student but it keeps saying that I can't be verified as a student. I definitely am a student at that university, how do I fix this.
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- Spotify Star
- 190 Views
- 3 replies
- 0 likes
- 190 Views
- 3 replies
- 0 likes
Student Discount Expired
My student discount expired and then I was charged 10 dollars for premium yesterday. I know how to renew the discount but will I be able to get the 5 dollars back?? lol truly living the life of a broke college student.
- My student discount expired and then I was charged 10 dollars for premium yesterday. I know how to renew the discount but will I be able to get the 5 dollars back?? lol truly living the life of ...
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- Spotify Star
- 134 Views
- 1 replies
- 0 likes
- 134 Views
- 1 replies
- 0 likes
Cancel my payment
Hi! iwanted to cancel my payment since im no longer using spotify
- Hi! iwanted to cancel my payment since im no longer using spotify
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- Community Legend
- 194 Views
- 1 replies
- 0 likes
- 194 Views
- 1 replies
- 0 likes
Premium free
I tried premium free for a month. It is supposed to finish tomorrow (the 8th) but I cancelled it early. Will I still be charged for the following month when my free month runs out?
- I tried premium free for a month. It is supposed to finish tomorrow (the 8th) but I cancelled it early. Will I still be charged for the following month when my free month runs out?
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- Gig Goer
- 211 Views
- 2 replies
- 0 likes
- 211 Views
- 2 replies
- 0 likes
Solved!!Superuser Contribution hola resulta que pague a las 10:00 am la suscripcion premium y 5 minutos mas tarde le di a la famili
hola resulta que pague a las 10:00 am la suscripcion premium y 5 minutos mas tarde le di a la familiar se quedaron con $99. que pasa en esos casos si me cobraron ambas
- hola resulta que pague a las 10:00 am la suscripcion premium y 5 minutos mas tarde le di a la familiar se quedaron con $99. que pasa en esos casos si me cobraron ambas
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- Moderator
- 460 Views
- 5 replies
- 0 likes
- 460 Views
- 5 replies
- 0 likes
Premium not fully working on phone app
Hi, I upgraded to spotfiy premium last night via your website. It seems like it has upgraded to premium in that I no longer get ads can download songs/albums on the phone app, however, when I try to queue a song I receive a message telling me to "Upg...
- Hi, I upgraded to spotfiy premium last night via your website. It seems like it has upgraded to premium in that I no longer get ads can download songs/albums on the phone app, however, when ...
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- Regular
- 181 Views
- 1 replies
- 0 likes
- 181 Views
- 1 replies
- 0 likes
no funciona premium
Tengo premium y solo puedo descargar musica pero no tengo cambios para atras y son limitados ademas no me deja quitar el modo aleatorio
- Tengo premium y solo puedo descargar musica pero no tengo cambios para atras y son limitados ademas no me deja quitar el modo aleatorio
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- Regular
- 179 Views
- 1 replies
- 0 likes
- 179 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify is not accepting my card to pay
Help me please! I tried to use two differente cards. I want the premium offer for 30 days free but when I add my card nothing happens. HELP!
- Help me please! I tried to use two differente cards. I want the premium offer for 30 days free but when I add my card nothing happens. HELP!
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- Moderator
- 251 Views
- 1 replies
- 0 likes
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cardPremium
- 251 Views
- 1 replies
- 0 likes