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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 13118 Views
  • 24 replies
  • 2 likes
  • 13118 Views
  • 24 replies
  • 2 likes

Charged 1 month before premium expiration

Spotify premuim ends 9/17/17 but got charged a month before...is this supposed to happen?

  • Newbie
  • Spotify premuim ends 9/17/17 but got charged a month before...is this supposed to happen?
  • 95 Views
  • 0 replies
  • 0 likes
  • 95 Views
  • 0 replies
  • 0 likes

Can't pay mobile method

I want use spotify but just have Credit cart. How can i pay with mobile method.Thanks...

  • Casual Listener
  • I want use spotify but just have Credit cart. How can i pay with mobile method.Thanks...
  • Mxcg
  • Newbie
  • 370 Views
  • 6 replies
  • 0 likes
  • 370 Views
  • 6 replies
  • 0 likes

Problemas con Plan Familiar Premium

Hace 5 dias active el plan familiar premium y es hora que ni a mis familiares dados de alta ni a mi nos permite el sistema utilizar opciones de regresar la canción, modo aleatorio y nos limita a 4 o 5 avances de canción. Ingreso al perfil y si aparez...

  • Casual Listener
  • Hace 5 dias active el plan familiar premium y es hora que ni a mis familiares dados de alta ni a mi nos permite el sistema utilizar opciones de regresar la canción, modo aleatorio y nos limita a 4 o ...
  • rotzanita
  • Casual Listener
  • 320 Views
  • 3 replies
  • 0 likes
  • 320 Views
  • 3 replies
  • 0 likes

Spotify Connect - Multiple Speakers/Devices

I have been trying to sign up for spotify premium student for a week now and it can never verify my student info even though my university is under the credible list. It has also taken out 6 paymens of $5.29 as "pending" even though I can't be verifi...

  • Newbie
  • I have been trying to sign up for spotify premium student for a week now and it can never verify my student info even though my university is under the credible list. It has also taken out 6 paymens ...
  • 123 Views
  • 0 replies
  • 0 likes
  • 123 Views
  • 0 replies
  • 0 likes

Superuser Contribution Change of Card Details

Hi,I've just tried to change the automatic payment from one card to another, but it still looks like its the old card that is registered when I look at my account details. I've done it exactly the way Spotify asks of me, but nothing seems to happen. ...

  • Newbie
  • Hi, I've just tried to change the automatic payment from one card to another, but it still looks like its the old card that is registered when I look at my account details. I've done it exactly th...
  • Alfredo
  • Roadie
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution What is CSRF token?

Hi there. I was trying to update my cc details in the payment page but I got this message: The CSRF token is invalid. Please try to resubmit the form.What is CSRF? I have keyed in the cc details correctly.

  • Newbie
  • Hi there. I was trying to update my cc details in the payment page but I got this message: The CSRF token is invalid. Please try to resubmit the form. What is CSRF? I have keyed in the cc details co...
  • Alfredo
  • Roadie
  • 14692 Views
  • 1 replies
  • 0 likes
  • 14692 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free Subscription

So I had signed up for the free three month subscription with my capitol one card and the three months passed and I didn't plan on canceling it and was just going to pay. The subscription ended today and it was charged today but now my mom wants to s...

  • Newbie
  • So I had signed up for the free three month subscription with my capitol one card and the three months passed and I didn't plan on canceling it and was just going to pay. The subscription ended today...
  • Alfredo
  • Roadie
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify family

Hei! It seems to me that the code you are sending me is not working? Couldt you please help me? I dont understand why it need to be som hard to changing til familiy...!!!!!!

  • Newbie
  • Hei!  It seems to me that the code you are sending me is not working?  Couldt you please help me? I dont understand why it need to be som hard to changing til familiy...!!!!!!
  • Alfredo
  • Roadie
  • 263 Views
  • 3 replies
  • 0 likes
  • 263 Views
  • 3 replies
  • 0 likes

Superuser Contribution Student Discount

So I already pay full price for premium but I'm now a student and I tried to enter for the student discount and it wouldn't accept the request. I am for sure enrolled in the university. How do I get the discount?

  • Newbie
  • So I already pay full price for premium but I'm now a student and I tried to enter for the student discount and it wouldn't accept the request. I am for sure enrolled in the university. How do I get ...
  • Alfredo
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution I had the student suscription and is no longer active.

Hi! I had my student subscription set up last May, but seems to be no longer suported. Also I had some problems with my bank account and seems that the payment was cancelled. Can I still retrieve my 12 month subscription as a student now? I don't kno...

  • Newbie
  • Hi!    I had my student subscription set up last May, but seems to be no longer suported. Also I had some problems with my bank account and seems that the payment was cancelled.  Ca...
  • Alfredo
  • Roadie
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution two accounts in different countries

I am moving back to New Zealand from the US. In New Zealand, I have Spotify Free, while I pay for Spotify Premium here in the States. When I log in, I can only manage the Free account. I'm trying to cancel my premium account in the US, but can't get ...

  • Newbie
  • I am moving back to New Zealand from the US.  In New Zealand, I have Spotify Free, while I pay for Spotify Premium here in the States.  When I log in, I can only manage the Free account. &n...
  • Alfredo
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution SPOTIFY&HEADSPACE subscription - validated but not available?

Hi everyone, I can see that my account shows I have now signed up for the dual subscription and the payment has been moved to 01/09/17, but Headspace doesn't seem to allow me access to anything and my subscription isn't showing there.Do I have to wai...

  • Newbie
  • Hi everyone,   I can see that my account shows I have now signed up for the dual subscription and the payment has been moved to 01/09/17, but Headspace doesn't seem to allow me access to anyth...
  • Alfredo
  • Roadie
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution Used $60 Spotify gift card but bank was still chaged this month

I added a $60 gift card for premium that expires 1/18 but my bank card was chaged a monthly $10 fee this month. Shouldn't it not be charged until 1/18?

  • Newbie
  • I added a $60 gift card for premium that expires 1/18 but my bank card was chaged a monthly $10 fee this month.  Shouldn't it not be charged until 1/18?
  • Alfredo
  • Roadie
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution discount for students

i tried to subscribe to spotify student discounted price earlier , it ask me for a documentation , i lost my enrollment form from a certain university in mindanao. is it okay if i will send the TOR instead? i still have the softcopy of my TOR

  • Newbie
  • i tried  to subscribe to spotify student discounted price earlier , it ask me for a documentation , i lost my  enrollment form from  a certain university in mindanao. is it okay if i w...
  • Alfredo
  • Roadie
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium

So, I went onto my Spotify account today to notice my premium has been taken off. I normally pay via my phone contract but when I go to re pay for it via this it tells my number is blocked?I'm unsure and really confused someone help me?

  • Newbie
  • So, I went onto my Spotify account today to notice my premium has been taken off. I normally pay via my phone contract but when I go to re pay for it via this it tells my number is blocked? I'm un...
  • Alfredo
  • Roadie
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with Account

Hey, so I've had the premium account for over a year now and my payments always come out on the 12th of each month, but it didn't come out this month and now my account has gone back to the free one. It doesn't even give me an option to get the premi...

  • Newbie
  • Hey, so I've had the premium account for over a year now and my payments always come out on the 12th of each month, but it didn't come out this month and now my account has gone back to the free one....
  • Alfredo
  • Roadie
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution I never signed up for Spotify premium

I don't ever remember signing up for Spotify premium but when I checked my Spotify it said I had it. it says it won't end until 8/16/17 and it doesn't say if I'm going to be charged or not. I want to cancel it but it doesn't give me the option to can...

  • Newbie
  • I don't ever remember signing up for Spotify premium but when I checked my Spotify it said I had it. it says it won't end until 8/16/17 and it doesn't say if I'm going to be charged or not. I want to...
  • Alfredo
  • Roadie
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Confusion about payment

Hi. I´m trying to help my mother with a problem. Both in the app and when I log in on the website, it says that she has an Free account. But every month she is charged with an amount. When i log in on her Spotify, I use the same email address as the ...

  • Newbie
  • Hi. I´m trying to help my mother with a problem. Both in the app and when I log in on the website, it says that she has an Free account. But every month she is charged with an amount. When i log in o...
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
  • 0 likes

No se puede pagar

Buenas tardes, mi nombre es Diego Calderón y ahorita tuve un problema con mi Spotify en donde quise hacer un pago de 100 pesos mexicanos y lo quise hacer con mi cuenta de Facebook. Puse que me ingresará con mi Facebook y ya lo había hecho antes enton...

  • Newbie
  • Buenas tardes, mi nombre es Diego Calderón y ahorita tuve un problema con mi Spotify en donde quise hacer un pago de 100 pesos mexicanos y lo quise hacer con mi cuenta de Facebook. Puse que me ingres...
  • 126 Views
  • 0 replies
  • 0 likes
  • 126 Views
  • 0 replies
  • 0 likes