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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52599 Views
  • 23 replies
  • 4 likes
  • 52599 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32934 Views
  • 19 replies
  • 2 likes
  • 32934 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22183 Views
  • 8 replies
  • 1 likes
  • 22183 Views
  • 8 replies
  • 1 likes

Solved!! Premium not recognized on iphone5

My phone had a software issue so they wiped all my information at the Apple Store and rebooted the phone. When I redownloaded the Spotify app and logged in the my premium account, it says I have a 7 day free trial and none of my saved music is there....

  • Casual Listener
  • My phone had a software issue so they wiped all my information at the Apple Store and rebooted the phone. When I redownloaded the Spotify app and logged in the my premium account, it says I have a 7 ...
  • MattSuda
  • Spotify Star
  • 288 Views
  • 5 replies
  • 0 likes
  • 288 Views
  • 5 replies
  • 0 likes

Dois Débitos de 10 reais

Boa noite, no dia 19/04/2017 houve dois debitos de 10 reais. Um no horario das 18:59 e outro no horario 19:00, nesse dia fiz a solicitação para mudança de plano para o Spotify Estudante que o valor mudaria para 8,50, consegui a transferencia e debito...

  • Casual Listener
  • Boa noite, no dia 19/04/2017 houve dois debitos de 10 reais. Um no horario das 18:59 e outro no horario 19:00, nesse dia fiz a solicitação para mudança de plano para o Spotify Estudante que o va...
  • Bittencourt
  • Spotify Star
  • 200 Views
  • 5 replies
  • 0 likes
  • 200 Views
  • 5 replies
  • 0 likes

premium

sou assinante premium mas do nada não consigo mais escutar musica baixada ou baixar alguma

  • Newbie
  • sou assinante premium mas do nada não consigo mais escutar musica baixada ou baixar alguma
  • Bittencourt
  • Spotify Star
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes

Plan Familiar

Algo paso que las cuentas de mis familiares fueron eliminadas del plan, y cafa vez que quiero que se unan otra vez dice que no se pudo comprobar que forman parte de mi mismo domicilio pero la información que pongo si coincide y aún así no se puede Ay...

  • Newbie
  • Algo paso que las cuentas de mis familiares fueron eliminadas del plan, y cafa vez que quiero que se unan otra vez dice que no se pudo comprobar que forman parte de mi mismo domicilio pero la informa...
  • clafferte
  • Newbie
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Solved!! Premium não está caindo na minha conta

Efetuei o pagamento no dia 22/04/17, hoje dia 24/04/17 ainda não caiu o premium em minha conta do spotify.

  • Newbie
  • Efetuei o pagamento no dia 22/04/17, hoje dia 24/04/17 ainda não caiu o premium em minha conta do spotify. 
  • Bittencourt
  • Spotify Star
  • 239 Views
  • 2 replies
  • 0 likes
  • 239 Views
  • 2 replies
  • 0 likes

Solved!! Payment method change

Hi there, I have a prepaid subscription that goes til sep. If I change my pay method, right now, for credit card, what happens with that premium time I still have? Will I be able to use it after I cancel the credit card payment? Or I will continue us...

  • Casual Listener
  • Hi there, I have a prepaid subscription that goes til sep. If I change my pay method, right now, for credit card, what happens with that premium time I still have?  Will I be able to use it aft...
  • kirashi
  • Community Legend
  • 804 Views
  • 3 replies
  • 0 likes
  • card
    credit
    method
    Payment
    prepaid
  • 804 Views
  • 3 replies
  • 0 likes

Solved!! Payment Problem

Hi I started my Spotify premium in 24th December 2016 according to my receipts. I was supposed to pay 9 Swedish crowns for 3 months and then 99 crowns per month after that. However, according to Spotify, I should pay 99 crowns for third of March. But...

  • Casual Listener
  • Hi   I started my Spotify premium in 24th December 2016 according to my receipts. I was supposed to pay 9 Swedish crowns for 3 months and then 99 crowns per month after that. Ho...
  • kirashi
  • Community Legend
  • 437 Views
  • 3 replies
  • 0 likes
  • 437 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Gifting Premium

Hello. As you all know, you cannot send gift cards sold on SPOTIFY.COM to another user if both are across borders. So, I tried to buy a few months premium for my girlfriend through her account using my bank card... the website won`t let me do this ei...

  • Casual Listener
  • Hello.   As you all know, you cannot send gift cards sold on SPOTIFY.COM to another user if both are across borders.  So, I tried to buy a few months premium for my girlfriend through her...
  • EmreTuranmusic
  • Newbie
  • 349 Views
  • 3 replies
  • 0 likes
  • 349 Views
  • 3 replies
  • 0 likes

Suscripción estudiantes

Tras meter los datos de la tarjeta de crédito, me pedía validar lo de ser estudiante y se me cerró la página, ahora vuelvo a abrirla y me dice que no soy premium, me han facturado ya la mensualidad y nose como seguir el proceso para ser premium. Grac...

  • Newbie
  • Tras meter los datos de la tarjeta de crédito, me pedía validar lo de ser estudiante y se me cerró la página, ahora vuelvo a abrirla y me dice que no soy premium, me han facturado ya la mensualidad y...
  • Nizy
  • Newbie
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Premium features are no longer there

Rogers (cable company) offered 6 months free premium subscription in end of February of 2017.Just a 2 months into my subscription, I no longer have the premium feature in my spodify account. I logged out and in and contacted Rogers, but I have yet to...

  • Newbie
  • Rogers (cable company) offered 6 months free premium subscription in end of February of 2017. Just a 2 months into my subscription, I no longer have the premium feature in my spodify account.  ...
  • Maxim
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

value Added Tax

Why do I have an additional charge for Value added tax? During the autorenewal of my spotify premium, the spotify notified me that I don't have sufficient fund in my globe account even though I have a Php130.00 load. So I bought another 20 peso load ...

  • Newbie
  • Why do I have an additional charge for Value added tax? During the autorenewal of my spotify premium, the spotify notified me that I don't have sufficient fund in my globe account even though I have ...
  • EthanS1
  • Community Legend
  • 1630 Views
  • 2 replies
  • 0 likes
  • 1630 Views
  • 2 replies
  • 0 likes

Debit de paiment sur un compte desactivé

Bonjour,J'avais un compte spotify premium avec mon compte facebook mais ce compte facebook à été desactivé donc je ne peux plus me connecté dessus, j'ai recrée un compte premium sans facebook et je reçoit 2 débits différent sur mon compte bancaire ch...

  • Newbie
  • Bonjour, J'avais un compte spotify premium avec mon compte facebook mais ce compte facebook à été desactivé donc je ne peux plus me connecté dessus, j'ai recrée un compte premium sans facebook et je...
  • Tom
  • Community Legend
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Solved!! Just bought Premium and got 3 payments on credit card HELP

Hi, I just bought Premium for students (from Free) and the day I did it (April 22) they charged two payments of $2.75 to my bank credit card, probably because internet connection went down and then back, and now (April 24) I got approved and they cha...

  • Newbie
  • Hi, I just bought Premium for students (from Free) and the day I did it (April 22) they charged two payments of $2.75 to my bank credit card, probably because internet connection went down and t...
  • Tom
  • Community Legend
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

student discount

My boyfriend and i recently broke up. We had a spotify account together and i was using my name and school info. Now that we arent together i canceled that payment info. I now have made my own account but it will not let me use my school information....

  • Casual Listener
  • My boyfriend and i recently broke up. We had a spotify account together and i was using my name and school info. Now that we arent together i canceled that payment info. I now have made my own accoun...
  • Tom
  • Community Legend
  • 143 Views
  • 5 replies
  • 0 likes
  • 143 Views
  • 5 replies
  • 0 likes

Can't get access to Premium for Family

My mum got Premium for Family and sent me an invitation. When I tried to accept it, it said I had already joined in, which isn't true. What do I do?

  • Casual Listener
  • My mum got Premium for Family and sent me an invitation. When I tried to accept it, it said I had already joined in, which isn't true. What do I do? 
  • Hubo
  • Spotify Star
  • 128 Views
  • 3 replies
  • 0 likes
  • 128 Views
  • 3 replies
  • 0 likes

Superuser Contribution No puedo agregar en Spotify premium

Quiero agregar una cuenta a mi Spotify premium, cuando dicha cuenta acepta la invitación le piden llegar unos datos y al finalizar aparece que no puede unirse a spotify premium porque no puede confirmar que reside en la misma dirección del titular, p...

  • Visitor
  • Quiero agregar una cuenta a mi Spotify premium, cuando dicha cuenta acepta la invitación le piden llegar unos datos y al finalizar aparece que no puede unirse a spotify premium porque no puede confir...
  • ZullyB
  • Roadie
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

New User but I can't download

I've just signed up and am currently on my free Premium trial but I need to downlaod a playlist for a party where there is no wifi. It doesnt work as there is no Download Button. Can you please advise on where I'm going wrong? It's getting quite frus...

  • Newbie
  • I've just signed up and am currently on my free Premium trial but I need to downlaod a playlist for a party where there is no wifi. It doesnt work as there is no Download Button. Can you please advis...
  • Tom
  • Community Legend
  • 131 Views
  • 1 replies
  • 1 likes
  • 131 Views
  • 1 replies
  • 1 likes

Superuser Contribution Problemas con Plan Familiar Premium

Cuando me envian la invitacion al plan familiar, lleno todos los requisitos que me exijen pero al momento al que le doy confirmar me dice que la direccion esta erronea.

  • Newbie
  • Cuando me envian la invitacion al plan familiar, lleno todos los requisitos que me exijen pero al momento al que le doy confirmar me dice que la direccion esta erronea.
  • ZullyB
  • Roadie
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Solved!! Payment for student discount

Hey, Spotify community!I have a problem...I tried to get the student discount thing, but I did not know that is it was only for college students, and I don't know how, but I accidently clicked next, and now I have lost 50 danish money. Can you guys d...

  • Casual Listener
  • Hey, Spotify community! I have a problem... I tried to get the student discount thing, but I did not know that is it was only for college students, and I don't know how, but I accidently clicked ...
  • Tom
  • Community Legend
  • 402 Views
  • 3 replies
  • 0 likes
  • 402 Views
  • 3 replies
  • 0 likes