Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Casual Listener
- 91148 Views
- 56 replies
- 5 likes
- 91148 Views
- 56 replies
- 5 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 11452 Views
- 24 replies
- 2 likes
- 11452 Views
- 24 replies
- 2 likes
Solved!!Superuser Contribution hola resulta que pague a las 10:00 am la suscripcion premium y 5 minutos mas tarde le di a la famili
hola resulta que pague a las 10:00 am la suscripcion premium y 5 minutos mas tarde le di a la familiar se quedaron con $99. que pasa en esos casos si me cobraron ambas
- hola resulta que pague a las 10:00 am la suscripcion premium y 5 minutos mas tarde le di a la familiar se quedaron con $99. que pasa en esos casos si me cobraron ambas
-
-
- Moderator
- 461 Views
- 5 replies
- 0 likes
- 461 Views
- 5 replies
- 0 likes
Premium not fully working on phone app
Hi, I upgraded to spotfiy premium last night via your website. It seems like it has upgraded to premium in that I no longer get ads can download songs/albums on the phone app, however, when I try to queue a song I receive a message telling me to "Upg...
- Hi, I upgraded to spotfiy premium last night via your website. It seems like it has upgraded to premium in that I no longer get ads can download songs/albums on the phone app, however, when ...
-
-
- Regular
- 181 Views
- 1 replies
- 0 likes
- 181 Views
- 1 replies
- 0 likes
no funciona premium
Tengo premium y solo puedo descargar musica pero no tengo cambios para atras y son limitados ademas no me deja quitar el modo aleatorio
- Tengo premium y solo puedo descargar musica pero no tengo cambios para atras y son limitados ademas no me deja quitar el modo aleatorio
-
-
- Regular
- 179 Views
- 1 replies
- 0 likes
- 179 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify is not accepting my card to pay
Help me please! I tried to use two differente cards. I want the premium offer for 30 days free but when I add my card nothing happens. HELP!
- Help me please! I tried to use two differente cards. I want the premium offer for 30 days free but when I add my card nothing happens. HELP!
-
-
- Moderator
- 251 Views
- 1 replies
- 0 likes
-
cardPremium
- 251 Views
- 1 replies
- 0 likes
Subscription problem
Hi, im having a problem with my spotify. I cant use it here in the Philippines. I assumed because of the subscription. Initially my spotify is linked in Singapore and i already closed my accts there and im currently base here in the Philippines. Is t...
- Hi, im having a problem with my spotify. I cant use it here in the Philippines. I assumed because of the subscription. Initially my spotify is linked in Singapore and i already closed my accts there ...
-
- 119 Views
- 0 replies
- 0 likes
- 119 Views
- 0 replies
- 0 likes
Superuser Contribution premium trial data use?
i have the 7 day permium trial activated. if i listen to music when im not connected to wifi, will it use up my data? what does offline mode do? help plzz
- i have the 7 day permium trial activated. if i listen to music when im not connected to wifi, will it use up my data? what does offline mode do? help plzz
-
-
- Spotify
- 240 Views
- 1 replies
- 0 likes
- 240 Views
- 1 replies
- 0 likes
Porque pago $9.99??
Quisiera saber porque pago $9.99 mensual??? veo que en la pagina dice $5.99 mensual... que debo hacer??? cancelar la suscripcion y volver a suscribirme??? alguien que me ayude por favor!!!!
- Quisiera saber porque pago $9.99 mensual??? veo que en la pagina dice $5.99 mensual... que debo hacer??? cancelar la suscripcion y volver a suscribirme??? alguien que me ayude por favor!!!! <remo...
-
- 102 Views
- 0 replies
- 0 likes
- 102 Views
- 0 replies
- 0 likes
Superuser Contribution Why am I getting commercials with premium??!!
Premium account
- Premium account
-
-
- Spotify
- 189 Views
- 1 replies
- 0 likes
- 189 Views
- 1 replies
- 0 likes
can't get my money back
hello today i orded remium but i changed my mind so i canceled it right after i had payed but i didnt got my mony back??
- hello today i orded remium but i changed my mind so i canceled it right after i had payed but i didnt got my mony back??
-
-
- Spotify Star
- 133 Views
- 1 replies
- 0 likes
- 133 Views
- 1 replies
- 0 likes
Charged for premium but it doesn't show up on my receipts.
I have premium through my Fido provider however, I received a charge for Premium on my credit card. I checked my receipts in my account and it hasn't been charged anything since last year, which was when I got my Fido account with Premium.
- I have premium through my Fido provider however, I received a charge for Premium on my credit card. I checked my receipts in my account and it hasn't been charged anything since last year, which was ...
-
- 98 Views
- 0 replies
- 0 likes
- 98 Views
- 0 replies
- 0 likes
Eu assinei a conta family e agora estao me 10 reais
Por favor estornem o valor de 10 reais cobrado pois vou procurar os meus direitos junto ao Procon pois tenho por lei até 7 dias para cancelar qualquer compra e assinatura
- Por favor estornem o valor de 10 reais cobrado pois vou procurar os meus direitos junto ao Procon pois tenho por lei até 7 dias para cancelar qualquer compra e assinatura
-
-
- Spotify Star
- 172 Views
- 1 replies
- 0 likes
- 172 Views
- 1 replies
- 0 likes
Superuser Contribution Charged without subscription
I was attempting to set up a student Spotify premium account. However, it said that they could not verify me as a student so it could not process my request BUT I was charged $5.26 from Spotify for preauthorizarion but I don't have premium access I h...
- I was attempting to set up a student Spotify premium account. However, it said that they could not verify me as a student so it could not process my request BUT I was charged $5.26 from Spotify for p...
-
-
- Spotify
- 163 Views
- 1 replies
- 0 likes
- 163 Views
- 1 replies
- 0 likes
help please
Hello, I don't know any of you know how to do it but, I live in Turkey and I really don't want to see any Turkish music feeds, where can turn this off ?
- Hello, I don't know any of you know how to do it but, I live in Turkey and I really don't want to see any Turkish music feeds, where can turn this off ?
-
- 103 Views
- 0 replies
- 0 likes
- 103 Views
- 0 replies
- 0 likes
I just joined premium and I was charged for both the student and the normal 10 bucks
I want my money back
- I want my money back
-
-
- Community Legend
- 131 Views
- 1 replies
- 0 likes
- 131 Views
- 1 replies
- 0 likes
Solved!! Regain premium account
My premium account was recently terminated due to my lateness in paying bill. I want to regain my premium account back and had gone through the typical procedures on the website but right after I received the text massage telling me my subscription w...
- My premium account was recently terminated due to my lateness in paying bill. I want to regain my premium account back and had gone through the typical procedures on the website but right after I rec...
-
-
- Casual Listener
- 426 Views
- 2 replies
- 0 likes
- 426 Views
- 2 replies
- 0 likes
Cobro extra
Contrate un paquete familiar premium desde un principio y no se porque razón ya tienen tiempo cobrandole a mi papá la cuenta familiar y además una cuenta individual extra, ayuda no se que hacer
- Contrate un paquete familiar premium desde un principio y no se porque razón ya tienen tiempo cobrandole a mi papá la cuenta familiar y además una cuenta individual extra, ayuda no se que hacer
-
- 159 Views
- 0 replies
- 0 likes
- 159 Views
- 0 replies
- 0 likes
Payment issue
Hi. I received 2 payment reference when i chose to pay via cash. Which payment reference should i use?
- Hi. I received 2 payment reference when i chose to pay via cash. Which payment reference should i use?
-
- 101 Views
- 0 replies
- 0 likes
- 101 Views
- 0 replies
- 0 likes
Superuser Contribution Help please
Hello my dad at one point did the premium trail and then after that they started charging him 9.99 and we have tried to go on his account and go on subscription and cancel his premium but it tells him he is on a free trail but yet he is still getting...
- Hello my dad at one point did the premium trail and then after that they started charging him 9.99 and we have tried to go on his account and go on subscription and cancel his premium but it tells hi...
-
-
- Casual Listener
- 357 Views
- 3 replies
- 0 likes
- 357 Views
- 3 replies
- 0 likes
Superuser Contribution No acepta mis tarjetas
Al agregar mi tarjeta y aprovechar los 30 dias gratis de premium no acepta la tarjeta. Ya intentas varias veces con diferentes tarjetas. Podrian ayudarme por favor?Gracias
- Al agregar mi tarjeta y aprovechar los 30 dias gratis de premium no acepta la tarjeta. Ya intentas varias veces con diferentes tarjetas. Podrian ayudarme por favor? Gracias
-
-
- Newbie
- 297 Views
- 2 replies
- 0 likes
- 297 Views
- 2 replies
- 0 likes
Minha conta não ficou Premium depois do pagamento
Foi efetuado o pagamento da conta família que eu fiz, mas ainda está Free, vcs estão literalmente me roubando!, Por que não estou usufruindo dos benefícios Premium, eu devolvam meu dinheiro ou resolvam o problema!!!
- Foi efetuado o pagamento da conta família que eu fiz, mas ainda está Free, vcs estão literalmente me roubando!, Por que não estou usufruindo dos benefícios Premium, eu devolvam meu dinheiro ou resolv...
-
-
- Spotify Star
- 144 Views
- 1 replies
- 0 likes
- 144 Views
- 1 replies
- 0 likes