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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55085 Views
  • 23 replies
  • 4 likes
  • 55085 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 33659 Views
  • 19 replies
  • 2 likes
  • 33659 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Rodrigorsr
  • Visitor
  • 22999 Views
  • 9 replies
  • 1 likes
  • 22999 Views
  • 9 replies
  • 1 likes

Spotify under Maxis to Family Premium

hello. i was previously registered to the premium spotify by Maxis using my fb account. I would like to change to the family premium now but how will I do so without losing all my playlist? After terminating my account with Maxis, will my account be ...

  • Casual Listener
  • hello. i was previously registered to the premium spotify by Maxis using my fb account. I would like to change to the family premium now but how will I do so without losing all my playlist? After ter...
  • bzx01
  • Casual Listener
  • 4831 Views
  • 5 replies
  • 0 likes
  • 4831 Views
  • 5 replies
  • 0 likes

Credit Card charged more than Subscription

Hello, My Single User subscription was listed at 9.99 + Tax, which should be 10.29, but my credit card is being charged 11.29 for that service. Also, since upgrading to Family Premium, its listed at 14.99, and im being charged 14.99, with no tax bein...

  • Newbie
  • Hello,   My Single User subscription was listed at 9.99 + Tax, which should be 10.29, but my credit card is being charged 11.29 for that service.   Also, since upgrading to Family Premi...
  • MattSuda
  • Spotify Star
  • 908 Views
  • 2 replies
  • 0 likes
  • 908 Views
  • 2 replies
  • 0 likes

Problems with Family Subscription

Since Spotify changed the Family Subscription Policy do I have issues trying to add my family to the Subscription. I am guessing it tries to match my Facebook Address with the one that you enter when you add a member.Why the **bleep** does Spotify be...

  • Casual Listener
  • Since Spotify changed the Family Subscription Policy do I have issues trying to add my family to the Subscription. I am guessing it tries to match my Facebook Address with the one that you enter when...
  • Hubo
  • Spotify Star
  • 135 Views
  • 3 replies
  • 0 likes
  • 135 Views
  • 3 replies
  • 0 likes

Audiobooks

Hello dear Spotify community, I Wanted to ask if your audibles, always current Consequences? I am a large Audibles fan of TKKG and The three question marks, therefore wanted to know whether it is also the very new Consequences of the two gives love g...

  • Newbie
  • Hello dear Spotify community, I Wanted to ask if your audibles, always current Consequences? I am a large Audibles fan of TKKG and The three question marks, therefore wanted to know whether...
  • 64 Views
  • 0 replies
  • 0 likes
  • 64 Views
  • 0 replies
  • 0 likes

Charge

They still charge me when i cut the premium subscription about 5-6 months ago

  • Newbie
  • They still charge me when i cut the premium subscription about 5-6 months ago
  • kejt_
  • Community Legend
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Student discount not available anymore?

So I just noticed the sections about the student discount, but when I try to visit the link I'm just redirected to the main website. Has the student discount been removed, or is it just a bug?

  • Regular
  • So I just noticed the sections about the student discount, but when I try to visit the link I'm just redirected to the main website. Has the student discount been removed, or is it just a bug? 
  • Jacob
  • Community Legend
  • 136 Views
  • 3 replies
  • 0 likes
  • 136 Views
  • 3 replies
  • 0 likes

Getting charge

Hello I been charge 2 month in a row and we don't have access email or even the app. I want this resolved As soon as possible, please. Contact info: edithlymarie@gmail.com

  • Newbie
  • Hello I been charge 2 month in a row and we don't have access email or even the app. I want this resolved As soon as possible, please. Contact info: edithlymarie@gmail.com
  • Jacob
  • Community Legend
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

keeps getting charged but says subscription is not active

Thought I cancelled my permium subscription, now it shows no history of receipts and im still getting charged.

  • Newbie
  • Thought I cancelled my permium subscription, now it shows no history of receipts and im still getting charged.
  • Maxim
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Solved!! Credit card from another country

I live in Europe but my credit card belongs to South America and Spotify tells me to set the latter as my location. Won't I have any problems in the future if I set that?

  • Newbie
  • I live in Europe but my credit card belongs to South America and Spotify tells me to set the latter as my location. Won't I have any problems in the future if I set that? 😕
  • MattSuda
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Rogers Promo with New Device - Spotify Premium Override for 2nd Trial

I want to access the Spotify premium promo with my new device from Rogers...I've had the trial in the past, but I was assured by a rogers technician that you folks could override that, and grant the promo I was promised. Tyler

  • Newbie
  • I want to access the Spotify premium promo with my new device from Rogers...I've had the trial in the past, but I was assured by a rogers technician that you folks could override that, and grant the ...
  • MattSuda
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Solved!! Charged twice per month

I just paid for a monthly student subscription, and when I checked my bank details spotify has charged me twice as much $5.99. Help please.

  • Newbie
  • I just paid for a monthly student subscription, and when I checked my bank details spotify has charged me twice as much $5.99. Help please.
  • Maxim
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Charged multiple times

I set up my account with the student discount and only managed to make it work properly on the 4th attempt. The 4th payment went through correctly but the other 3 are still pending in my account a week later. $18 I do not have access to. I also have ...

  • Newbie
  • I set up my account with the student discount and only managed to make it work properly on the 4th attempt. The 4th payment went through correctly but the other 3 are still pending in my account a we...
  • Maxim
  • Spotify Star
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Me cobraron el premium pero mi cuenta sigue en gratis

Hola, quisiera su ayuda por qué hice el pago de mi cuenta, se cobró pero no se volvió premium mi cuenta. Ya cerré sesión, volví a iniciar y sigue en gratis. Ayuda por favor

  • Newbie
  • Hola, quisiera su ayuda por qué hice el pago de mi cuenta, se cobró pero no se volvió premium mi cuenta. Ya cerré sesión, volví a iniciar y sigue en gratis. Ayuda por favor 
  • MattSuda
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Solved!! Credit cart area is not seen

Hi, I want to get premium but credit cart area is not seen. I used preum for a while but I canceled it later. Then I lived in Netherlands for two months. Now I am in mu country and I think spotify want me to prove citizenship. I am Turkish am I live ...

  • Visitor
  • Hi, I want to get premium but credit cart area is not seen. I used preum for a while but I canceled it later. Then I lived in Netherlands for two months. Now I am in mu country and I think spotify wa...
  • user-removed
  • Not applicable
  • 245 Views
  • 2 replies
  • 0 likes
  • 245 Views
  • 2 replies
  • 0 likes

Solved!! Double charged accidentally..

Hi, recently I wanted to know more about the Spotify Premium for students. I put down the information needed for payment, clicked continue to check whether i was eligable for the student discount or not. After that the browser lagged out and closed, ...

  • Casual Listener
  • Hi, recently I wanted to know more about the Spotify Premium for students. I put down the information needed for payment, clicked continue to check whether i was eligable for the student discount or ...
  • MattSuda
  • Spotify Star
  • 343 Views
  • 4 replies
  • 0 likes
  • 343 Views
  • 4 replies
  • 0 likes

I am being double charge on my spotify, what should i do?

Just a background, i enrolled online but when my 2yr contract ended with globe, and renewed my acct again, my spotify revert to free. So i enrolled again using another credit card but then i notice that i am still being charged on my first credit car...

  • Newbie
  • Just a background, i enrolled online but when my 2yr contract ended with globe, and renewed my acct again, my spotify revert to free. So i enrolled again using another credit card but then i notice t...
  • emma_janowski19
  • Casual Listener
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Upgrade

Hi. Currently have free spotify. Mobile plan covers for premium but cant upgarde without payment to spotify. Mobile provider cannot help.

  • Newbie
  • Hi. Currently have free spotify. Mobile plan covers for premium but cant upgarde without payment to spotify. Mobile provider cannot help.
  • 102 Views
  • 0 replies
  • 0 likes
  • 102 Views
  • 0 replies
  • 0 likes

How do I cancel spotify premium on the same day it renews?

Hi, I want to cancel my spotify premium subscription on the same day it renews. Will it still charge my today if I cancel it?

  • Newbie
  • Hi, I want to cancel my spotify premium subscription on the same day it renews. Will it still charge my today if I cancel it?
  • KatesHere
  • Community Legend
  • 1161 Views
  • 1 replies
  • 0 likes
  • 1161 Views
  • 1 replies
  • 0 likes

En app no soy usuario premium

Me he dado de alta como premium. Introduje los datos de la tarjeta. Pero en la App no soy capaz de acceder como premium y ya cerré sesión varias veces. Que pasa?

  • Newbie
  • Me he dado de alta como premium. Introduje los datos de la tarjeta. Pero en la App no soy capaz de acceder como premium y ya cerré sesión varias veces. Que pasa?
  • MattSuda
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Charged but never got anything

I was charged for the student diccount but i don't have premium and i never got a receipt for it. What do i do?

  • Newbie
  • I was charged for the student diccount but i don't have premium and i never got a receipt for it. What do i do?
  • Maxim
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes