Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Casual Listener
- 40621 Views
- 20 replies
- 1 likes
- 40621 Views
- 20 replies
- 1 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 5185 Views
- 23 replies
- 2 likes
- 5185 Views
- 23 replies
- 2 likes
Paguei mas não está liberado meu Spotify Premium
Prezados,Efetuei o pagamento do meu Spotify Premium hoje, via boleto.E continuo com versão Free, assim não tendo acesso as regalias Premium.O valor foi debitado da minha conta!
- Prezados, Efetuei o pagamento do meu Spotify Premium hoje, via boleto. E continuo com versão Free, assim não tendo acesso as regalias Premium. O valor foi debitado da minha conta!
-
-
- Casual Listener
- 488 Views
- 4 replies
- 1 likes
- 488 Views
- 4 replies
- 1 likes
Superuser Contribution Cannot cancel Family subscription
I want to cancel my family subscription and go back to premuim but every time I try, I get an error that says "Oops, something went wrong, please try again". What can I do to complete this successfully? Thanks
- I want to cancel my family subscription and go back to premuim but every time I try, I get an error that says "Oops, something went wrong, please try again". What can I do to complete this successful...
-
-
- Roadie
- 106 Views
- 1 replies
- 0 likes
- 106 Views
- 1 replies
- 0 likes
Premium for family
My sister subscribed for premium for family. However, i am unable to join her subscription despite having the same address. Can anyone help me?
- My sister subscribed for premium for family. However, i am unable to join her subscription despite having the same address. Can anyone help me?
-
-
- Regular
- 199 Views
- 3 replies
- 1 likes
- 199 Views
- 3 replies
- 1 likes
"Oops, seems your card or payment provider is having a bad day."
I've been using spotify premium for about two years now which came free with my phone plan. Now that my two free years are up I'm trying to enter my card information to continue my spotify premium membership, but i keep getting the same error message...
- I've been using spotify premium for about two years now which came free with my phone plan. Now that my two free years are up I'm trying to enter my card information to continue my spotify premium me...
-
-
- Spotify Star
- 186 Views
- 1 replies
- 0 likes
-
AccountPremium
- 186 Views
- 1 replies
- 0 likes
I got charge 3 time
I got charge 3 time for studen premium but when you enter your card it said that before charging they verify the name with you school .. turn out it didnt work for me so i pick up the 9.99 each months but i just look at my credit card charge and i go...
- I got charge 3 time for studen premium but when you enter your card it said that before charging they verify the name with you school .. turn out it didnt work for me so i pick up the 9.99 each month...
-
-
- Casual Listener
- 107 Views
- 1 replies
- 0 likes
- 107 Views
- 1 replies
- 0 likes
Need to change payment info during discounted ($0.99/mo) Premium subscription but...
I am currently in the middle of a discounted Premium subscription (remember that deal offered in June: 3 months, just $0.99 per month?) but I need to change my payment info. When I attempt to do that on the "Change Payment Details" page, I noticed th...
- I am currently in the middle of a discounted Premium subscription (remember that deal offered in June: 3 months, just $0.99 per month?) but I need to change my payment info. When I attempt to do that...
-
- 99 Views
- 0 replies
- 0 likes
- 99 Views
- 0 replies
- 0 likes
Superuser Contribution Can't login due to 14 day message
Free premium sub via Vodafone U.K. Have not been abroad. Account set to UK at all times. Need account support.
- Free premium sub via Vodafone U.K. Have not been abroad. Account set to UK at all times. Need account support.
-
-
- Roadie
- 107 Views
- 1 replies
- 0 likes
- 107 Views
- 1 replies
- 0 likes
3 kere ödeme aldı ama premium gelmedi
Durduk yere 3 kere ödeme alıp premium gelmedi 2 ödemenin parasını istiyorum.
- Durduk yere 3 kere ödeme alıp premium gelmedi 2 ödemenin parasını istiyorum.
-
- 109 Views
- 0 replies
- 0 likes
- 109 Views
- 0 replies
- 0 likes
Premium subscription is still not remove
Hello spotify. I have a problem regarding premium account. I have no more spotify premium subscription on globe network on philippines. But my account in spotify is still in premium even though i already stop my subscription. Kindly removed my premiu...
- Hello spotify. I have a problem regarding premium account. I have no more spotify premium subscription on globe network on philippines. But my account in spotify is still in premium even though i alr...
-
-
- Community Legend
- 104 Views
- 1 replies
- 0 likes
- 104 Views
- 1 replies
- 0 likes
Change billing info
I am trying to update my credit card information, but it won't let me proceed because it says I need to enter my college. I was once on a student membership but have had premium. I can't get past this stage. Thanks in advance for the tips.
- I am trying to update my credit card information, but it won't let me proceed because it says I need to enter my college. I was once on a student membership but have had premium. I can't get past thi...
-
-
- Community Legend
- 95 Views
- 1 replies
- 0 likes
- 95 Views
- 1 replies
- 0 likes
Charged too many times
I was trying to sign up for the student discount, and it said that it wasn't working and that it wouldn't charge my card tillIt did. However it charged my card over 6 times. How do I go about getting this money back.
- I was trying to sign up for the student discount, and it said that it wasn't working and that it wouldn't charge my card till It did. However it charged my card over 6 times. How do I go about getti...
-
-
- Community Legend
- 113 Views
- 1 replies
- 0 likes
- 113 Views
- 1 replies
- 0 likes
Premium
Tenía la cuenta familiar de premium me fui de vacaciones y Spotify automáticamente me cambio el status a free, pensé que era por qe estaba fuera de la ciudad, ya que regrese mi hermana me vuelve a mandar la invitación y no me la aceptan que por qué n...
- Tenía la cuenta familiar de premium me fui de vacaciones y Spotify automáticamente me cambio el status a free, pensé que era por qe estaba fuera de la ciudad, ya que regrese mi hermana me vuelve a ma...
-
- 114 Views
- 0 replies
- 0 likes
- 114 Views
- 0 replies
- 0 likes
Fee for partners
So I'm a Starbucks partner and enrolled in the free premium Spotify, but on my check it looks like I'm getting charged 8 dollars for it.. is this normal? I was never told there would be a tax, is it not really free than? I'm asking because I was only...
- So I'm a Starbucks partner and enrolled in the free premium Spotify, but on my check it looks like I'm getting charged 8 dollars for it.. is this normal? I was never told there would be a tax, is it ...
-
- 144 Views
- 0 replies
- 0 likes
- 144 Views
- 0 replies
- 0 likes
Recover my premium account
Hi all,I changed my password and now Spotify opens but do not recognize I have a premium account. How can I recover my premium account?Thanks!
- Hi all, I changed my password and now Spotify opens but do not recognize I have a premium account. How can I recover my premium account? Thanks!
-
-
- Newbie
- 131 Views
- 1 replies
- 0 likes
- 131 Views
- 1 replies
- 0 likes
MI STATE RUBANDO I SOLDI!
Sto pagando da mesi spotify family senza poterne usufruire... E non c'è assistenza che risponda!!!Sono costretto a rivolgermi alla stampa alla fine...
- Sto pagando da mesi spotify family senza poterne usufruire... E non c'è assistenza che risponda!!! Sono costretto a rivolgermi alla stampa alla fine...
-
- 81 Views
- 0 replies
- 0 likes
- 81 Views
- 0 replies
- 0 likes
Não consigo encontrar minha conta
Eu troquei de celular e após a troca não consigo mais ter acesso a minha conta, estou pagando sem usar.Gostaria de saber se tem outra maneira de encontrar minha conta além do e-mail pois tenho mais de um e-mail e não me recordo em qual usava a conta ...
- Eu troquei de celular e após a troca não consigo mais ter acesso a minha conta, estou pagando sem usar. Gostaria de saber se tem outra maneira de encontrar minha conta além do e-mail pois tenho mais...
-
-
- Spotify Star
- 5462 Views
- 1 replies
- 0 likes
- 5462 Views
- 1 replies
- 0 likes
abbonamento studenti
Buongiorno,mio figlio è già abbonato vostro. Abbiamo inserito due volte la mia carta di credito per aderire all'offerta per gli studenti ma pur avendomi addebitato entrambe le volte l'importo non ha ancora ricevuto la mail che confermava il controllo...
- Buongiorno,mio figlio è già abbonato vostro. Abbiamo inserito due volte la mia carta di credito per aderire all'offerta per gli studenti ma pur avendomi addebitato entrambe le volte l'importo n...
-
- 191 Views
- 0 replies
- 0 likes
- 191 Views
- 0 replies
- 0 likes
It does not say premium on my profile
HI! I recently decided that I no longer want to be subscribed to spotify premium, and went on my desktop to change it. I logged in and followed the steps to try and cancel it, but when I go onto my account and click on the subsciption tab, it still s...
- HI! I recently decided that I no longer want to be subscribed to spotify premium, and went on my desktop to change it. I logged in and followed the steps to try and cancel it, but when I go onto my a...
-
-
- Spotify Star
- 118 Views
- 1 replies
- 0 likes
- 118 Views
- 1 replies
- 0 likes
Cancellation with Rogers
I have just recently cancelled my spotify subscription with Rogers and would like to subscribe to the Family Subscription, when I try to change my subscription on Spotify it tells me I need to get in contact with Rogers.How long does it take for the ...
- I have just recently cancelled my spotify subscription with Rogers and would like to subscribe to the Family Subscription, when I try to change my subscription on Spotify it tells me I need to get in...
-
-
- Spotify Star
- 143 Views
- 1 replies
- 0 likes
- 143 Views
- 1 replies
- 0 likes
No "Get premium"
Hi! I can't get the Premium for my spotify, whenever i dial *143# and try to register the Spotify129 it says that i should go to my Spotify App>Settings>Subscription> Get premium. But there is no 'Get Premium' button. Please help me :(( thank you!!
- Hi! I can't get the Premium for my spotify, whenever i dial *143# and try to register the Spotify129 it says that i should go to my Spotify App>Settings>Subscription> Get premium. But there ...
-
- 88 Views
- 0 replies
- 0 likes
- 88 Views
- 0 replies
- 0 likes