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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6714 Views
  • 23 replies
  • 2 likes
  • 6714 Views
  • 23 replies
  • 2 likes

SPOTIFY' SUBSCRIPTION

My brother comes out this sentece: Your subscription is associated with our KPN partner. For questions about subscription, contact KPN. Contact Information: TOPIC: SUBSCRIPTION What does it mean? It's alltime subscription?

  • Newbie
  • My brother comes out this sentece: Your subscription is associated with our KPN partner. For questions about subscription, contact KPN. Contact Information:   TOPIC: SUBSCRIPTION   What...
  • Maxim
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo utilizar mi cuenta premium familiar

Al momento de aceptar la invitación a Spotify Premium familiar, e introducir la dirección, me sale el mensaje de error que dice que no han podido comprobar mi dirección, por lo que no he podido disfrutar del servicio. ¿En donde puede estar mi direcci...

  • Newbie
  • Al momento de aceptar la invitación a Spotify Premium familiar, e introducir la dirección, me sale el mensaje de error que dice que no han podido comprobar mi dirección, por lo que no he podido disfr...
  • Aimee_T
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Subscription Issues with Family Premium

I just purchased the family premium subscription. My daughter has the 3 month free trial for 99 cents per month which ends on 9/1/17. When I "invited" her to my family subscription, it said that she already has premium and can't be part of mine. How ...

  • Newbie
  • I just purchased the family premium subscription.  My daughter has the 3 month free trial for 99 cents per month which ends on 9/1/17.  When I "invited" her to my family subscription, it sa...
  • 93 Views
  • 0 replies
  • 0 likes
  • 93 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Cargo no autorizado

Recibí un cargo no autorizado por $149 en mi cuenta.El concepto marca Adyen*SpotifyMi cuenta es Free, donde puedo solicitar el reembolso de este cargo así como evitar futuros cargos

  • Newbie
  • Recibí un cargo no autorizado por $149 en mi cuenta. El concepto marca Adyen*Spotify Mi cuenta es Free, donde puedo solicitar el reembolso de este cargo así como evitar futuros cargos
  • Aimee_T
  • Roadie
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged?

I subscribed to the 3 month premium for P129.00 it's still the 1st month and my subscription is already expired.

  • Newbie
  • I subscribed to the 3 month premium for P129.00 it's still the 1st month and my subscription is already expired.
  • Aimee_T
  • Roadie
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Gekündigt trozdem Geld abgebucht

Hallo zusammen, ich habe heute am 18.7.2017 mein Spotify Premium gekündigt.Mir wurden trotzdem heute am 18.7.2017 9,99€ von meinem Konto abgebucht. Bekomme ich die in den nächsten Tagen wieder, weil meine Kontoinformation sagt auch ich habe ab heute ...

  • Newbie
  • Hallo zusammen,   ich habe heute am 18.7.2017 mein Spotify Premium gekündigt. Mir wurden trotzdem heute am 18.7.2017 9,99€ von meinem Konto abgebucht. Bekomme ich die in den nächsten Tagen wi...
  • 142 Views
  • 0 replies
  • 0 likes
  • 142 Views
  • 0 replies
  • 0 likes

Superuser Contribution 3 months premium subscription but was expired in 1 month only

Hi I would like to know why my subscription is only for 1 month although I register dor 3 months based on the advertisement get the premium subscription for 3 months at the special price for 129.00 and offer ends June 26 but I register last june 1 on...

  • Newbie
  • Hi I would like to know why my subscription is only for 1 month although I register dor 3 months based on the advertisement get the premium subscription for 3 months at the special price for 129.00 a...
  • 08015006072
  • Newbie
  • 1316 Views
  • 3 replies
  • 1 likes
  • 1316 Views
  • 3 replies
  • 1 likes

Spotify premium on vodafone contracts

HELP!....my wife and i have had Spotify Premium for 2 years. we love it. Last week, we upgraded our Vodafone phones, which included free spotify premium. Vodafone told us to cancel our existing subscription with spotify, then click on a link they sen...

  • Newbie
  • HELP!....my wife and i have had Spotify Premium for 2 years. we love it. Last week, we upgraded our Vodafone phones, which included free spotify premium. Vodafone told us to cancel our existing subsc...
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes

Premium cost advertisted 9.99 /mth, I'm being charged 12.99 /mth... WHY???

OK, what kind of a rip off is this? I signed up for a premium account and I'm charged 12.99 a month when your advertising states 9.99 a month? I think that's illegal?

  • Newbie
  • OK, what kind of a rip off is this?  I signed up for a premium account and I'm charged 12.99 a month when your advertising states 9.99 a month?  I think that's illegal?
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Re: Abbuchung trotz Kündigung

Hallo,Ich habe ein ähnliches Problem, ich habe zwei Konten, bei beiden ist der Status aber auf Free-Account und mir werden trotzdem seit 2 Monaten jeweils 9,99 abgebucht. Ich hatte mal Premium vor ein paar Monaten und hab es aber gekündigt. Wie kann ...

  • Newbie
  • Hallo, Ich habe ein ähnliches Problem, ich habe zwei Konten, bei beiden ist der Status aber auf Free-Account und mir werden trotzdem seit 2 Monaten jeweils 9,99 abgebucht. Ich hatte mal Premium vor ...
  • 302 Views
  • 0 replies
  • 0 likes
  • 302 Views
  • 0 replies
  • 0 likes

Premium phone storage

Does anyone know if Premium on the iPhone app takes up more phone storage than a regular Spotify account? I just noticed that after having Premium for a little while, my Spotify app started taking a lot more storage in my phone than before. Has this ...

  • Casual Listener
  • Does anyone know if Premium on the iPhone app takes up more phone storage than a regular Spotify account? I just noticed that after having Premium for a little while, my Spotify app st...
  • Bittencourt
  • Spotify Star
  • 148 Views
  • 2 replies
  • 0 likes
  • 148 Views
  • 2 replies
  • 0 likes

Premmy features

Hello guys,I bought a premium package on spotify, but some features still remain as free on my cell phone

  • Casual Listener
  • Hello guys, I bought a premium package on spotify, but some features still remain as free on my cell phone
  • Bittencourt
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Not getting premium on all my devices

I am logged into the same account on both my IPad and Phone but am only getting the premium features on my IPad.

  • Newbie
  • I am logged into the same account on both my IPad and Phone but am only getting the premium features on my IPad.
  • Bittencourt
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

premium to student

I had a stundentaccount which ran out of time, so now i acitcated my account in order to get the student discount again, but they say they will charge 9,90 next month. I already paid 9,90 this month...What should I do?

  • Newbie
  • I had a stundentaccount which ran out of time, so now i acitcated my account in order to get the student discount again, but they say they will charge 9,90 next month. I already paid 9,90 this month....
  • Bittencourt
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Change country and card details

Hi! I just want to change the country and card details and when i do the first part then i can't change my card details, all is there is to buy de family pack or student discount or to pay the whole year, i just want to pay month by month but don't h...

  • Casual Listener
  • Hi! I just want to change the country and card details and when i do the first part then i can't change my card details, all is there is to buy de family pack or student discount or to pay the whole ...
  • Bittencourt
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

plano premium familiar

sou assinante do plano premium familiar, porém quando acesso minha conta, nao sou reconhecido como titular da mesma. Sendo assim, não consigo convidar meus familiares.

  • Newbie
  • sou assinante do plano premium familiar, porém quando acesso minha conta, nao sou reconhecido como titular da mesma. Sendo assim, não consigo convidar meus familiares. 
  • Bittencourt
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged 3 times in a month

I have been charged three times today. My teenage daughter tried to cancel her two subscriptions since last month and she has been unsuccessful. I was finally able to cancel today. Can I have a refund for these three charges? Thank you.

  • Newbie
  • I have been charged three times today. My teenage daughter tried to cancel her two subscriptions since last month and she has been unsuccessful. I was finally able to cancel today. Can I have a refun...
  • kmlpnd
  • Newbie
  • 176 Views
  • 2 replies
  • 0 likes
  • 176 Views
  • 2 replies
  • 0 likes

Cant skip songs on premium

Tried logging out and deleting and reinstalling the app nothong worked and payment is in

  • Casual Listener
  • Tried logging out and deleting and reinstalling the app nothong worked and payment is in
  • Bittencourt
  • Spotify Star
  • 199 Views
  • 3 replies
  • 0 likes
  • 199 Views
  • 3 replies
  • 0 likes

I´m trying to subscribe again to premium

Hey guys I´m trying to subcribe again to premium but my debit card it´s being denied. It´s the fifth day I try. I called to the bank and they told me that everything´s in order. Can I still pay with debit card? I used to. Please let me know

  • Casual Listener
  • Hey guys I´m trying to subcribe again to premium but my debit card it´s being denied. It´s the fifth day I try. I called to the bank and they told me that everything´s in order. Can I still pay with ...
  • Bittencourt
  • Spotify Star
  • 193 Views
  • 3 replies
  • 0 likes
  • 193 Views
  • 3 replies
  • 0 likes

Superuser Contribution Quiero saber si soy candidato a la promoción de 3 meses por 9 pesos.

Recién descargué la aplicación por primera vez, quisiera saber si soy candidato a la promo de 3 meses por 9 pesos o bien, si la promoción sigue vigente. Saludos.

  • Newbie
  • Recién descargué la aplicación por primera vez, quisiera saber si soy candidato a la promo de 3 meses por 9 pesos o bien, si la promoción sigue vigente. Saludos.
  • Aimee_T
  • Roadie
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes