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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19272 Views
  • 27 replies
  • 4 likes
  • 19272 Views
  • 27 replies
  • 4 likes

Solved!!Superuser Contribution Moving to Premium for Family from Premium

Hi, I'm wanting to take out the Premium for Family subscription for my husband, myself and our 2 children. My son already has Premium with the Student discount.When he joins our Family one, what happens to his current Premium + student discount? I've...

  • Newbie
  • Hi,   I'm wanting to take out the Premium for Family subscription for my husband, myself and our 2 children.  My son already has Premium with the Student discount. When he joins our Fami...
  • Aimee_T
  • Roadie
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't enter a new payment method

I'm trying to update my expired credit card on stripe's account dashboard and it says: "Right now we're doing some system maintenance, so you are not able to manage your subscription or update your payment details. Please check back a little later or...

  • Newbie
  • I'm trying to update my expired credit card on stripe's account dashboard and it says:   "Right now we're doing some system maintenance, so you are not able to manage your subscription or upda...
  • Aimee_T
  • Roadie
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo validar Premium para un familiar que vive conmigo

Estoy usando Premium pero cuando me envian invitacion a mi esposa no puedo validar la informacion porque dice que no coincide con la de la cuenta

  • Newbie
  • Estoy usando Premium pero cuando me envian invitacion a mi esposa no puedo validar la informacion porque dice que no coincide con la de la cuenta
  • Aimee_T
  • Roadie
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount without credit card

Is there a way I can get the student discount without a credit card? I pay for my premium account using iDeal and it works fine but now I want to get the student discount. The only option I can select for paying is credit card but I don't have one so...

  • Newbie
  • Is there a way I can get the student discount without a credit card? I pay for my premium account using iDeal and it works fine but now I want to get the student discount. The only option I can selec...
  • Aimee_T
  • Roadie
  • 1841 Views
  • 1 replies
  • 0 likes
  • 1841 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium estudiantes

Hola, tengo un problema co mi suscripcion pues se hizo un doble pago con mi tarjeta al intentar contratar spotify premium para estudiantes, espero puedan reembolsar el dinero. Adjunto el documento.

  • Newbie
  • Hola, tengo un problema co mi suscripcion pues se hizo un doble pago con mi tarjeta al intentar contratar spotify premium para estudiantes, espero puedan reembolsar el dinero. Adjunto el documento.
  • Aimee_T
  • Roadie
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble with Premium for Family account

Hello there everyone, I have been having problems with my family account. I was added by my brother to have a family account, it was working fine untill last week now it has me as a free account again. I have logged in and out many times and still it...

  • Newbie
  • Hello there everyone,   I have been having problems with my family account. I was added by my brother to have a family account, it was working fine untill last week now it has me as a free acc...
  • Aimee_T
  • Roadie
  • 157 Views
  • 2 replies
  • 0 likes
  • 157 Views
  • 2 replies
  • 0 likes

Superuser Contribution Estou sendo cobrado duas vezes

Eu era assinante do plano premium, com o débito direto no cartão de crédito, e fiz o upgrade para o plano família. Só que há dois meses que continuo sendo cobrado em duplicidade, o valor do plano premium individual, mais o valor do família. Como devo...

  • Newbie
  • Eu era assinante do plano premium, com o débito direto no cartão de crédito, e fiz o upgrade para o plano família. Só que há dois meses que continuo sendo cobrado em duplicidade, o valor do plano pre...
  • RodrigoPalma
  • Roadie
  • 919 Views
  • 4 replies
  • 0 likes
  • 919 Views
  • 4 replies
  • 0 likes

Got charged 2 times and can't log in due to not knowing the password

I got charged 2 times in my bank account for Spotify and I want my money back. I can't log into my account because I used the wrong email and forgot the password. The password for my other account was Buttermilkbuttface and I have all my card info. I...

  • Newbie
  • I got charged 2 times in my bank account for Spotify and I want my money back. I can't log into my account because I used the wrong email and forgot the password. The password for my other account wa...
  • 114 Views
  • 0 replies
  • 0 likes
  • 114 Views
  • 0 replies
  • 0 likes

Cambiar de país, pagamento, pero sin cancelar mi cuenta de spotify.

Hola, Me gustaria saber. Me he cambiado de España para Brasil, pero sigo pagando en España por el premium. Como hago para cambiar el pago para Brasil? Si lo hago, tengo que cancelar mi cuenta? Pierdo mis playlists? Las sugerencias de musicas, dejaran...

  • Newbie
  • Hola,  Me gustaria saber. Me he cambiado de España para Brasil, pero sigo pagando en España por el premium. Como hago para cambiar el pago para Brasil? Si lo hago, tengo que cancelar mi cuenta?...
  • 103 Views
  • 0 replies
  • 0 likes
  • 103 Views
  • 0 replies
  • 0 likes

Payment Problem

Hi there. I have a huge problem since 13 days.It occured when i paid my premium account on 17 August.Today it's 30 August and i paid on 17 August but my premium still seems unpaid.I'm going to deliver 2 screenshot that i took in order to prove it. Pl...

  • Casual Listener
  •   Hi there.   I have a huge problem since 13 days. It occured when i paid my premium account on 17 August. Today it's 30 August and i paid on 17 August but my premium still seems u...
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes

Superuser Contribution One of my accounts have been hack

HiI have a Premium account and one of my family account have been hacked. How can I restored the user as the email there has been changed? If a remove the user form the Premium, it will be able to recover the user?By the way, this is not the first ti...

  • Newbie
  • Hi I have a Premium account and one of my family account have been hacked. How can I restored the user as the email there has been changed? If a remove the user form the Premium, it will be able to ...
  • Lee
  • Spotify
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium not working on my computer

Hey All! I can't figure out how to listen to spotify on my computer... it's asking me to sign up (even though I already am signed IN) and offering premium (Even though I already have it) and I can't get to any stations etc from my computer. Works fin...

  • Newbie
  • Hey All! I can't figure out how to listen to spotify on my computer... it's asking me to sign up (even though I already am signed IN) and offering premium (Even though I already have it) and I can't ...
  • Lee
  • Spotify
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged out of nowhere?

I barely use spotify and have the free version. A few months back i did do the free trial but cancelled it before i was charged. I woke up this morning and was charged 9.99 but i havent signed up for anything? How can i get my money back?

  • Newbie
  • I barely use spotify and have the free version. A few months back i did do the free trial but cancelled it before i was charged. I woke up this morning and was charged 9.99 but i havent signed up for...
  • Lee
  • Spotify
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't get my free 30-day trial

I'm trying for 2 days to get this trial but it doesn't work . I think this problem about servers but every I try to get premium it doesn't work . I' am sure about my credit card informations plz help

  • Casual Listener
  • I'm trying for 2 days to get this trial but it doesn't work . I think this problem about servers but every I try to get premium it doesn't work . I' am sure about my credit card informations plz help
  • Lee
  • Spotify
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Spotify was not able to renew my subscripcion due to paymet problem

Hi,I got the message "We've benn unable to renew yout subscription because of payment problem. To keep your subcription, please update yout paymet detalis". The issue is that the account page says that is under mantainecne and I'm not able to checke ...

  • Casual Listener
  • Hi, I got the message "We've benn unable to renew yout subscription because of payment problem. To keep your subcription, please update yout paymet detalis".   The issue is that the account p...
  • carlosc1981
  • Casual Listener
  • 473 Views
  • 5 replies
  • 0 likes
  • 473 Views
  • 5 replies
  • 0 likes

Problema con el pago

Hola...mi suscripción Premiun está a punto de vencer y el cobro mensual no se ha podido hacer porque cambié la tarjeta de crédito. Al actualizar los datos de la misma me sale una leyenda que dice"Ups, tu tarjeta o banco están teniendo un mal día..." ...

  • Newbie
  • Hola...mi suscripción Premiun está a punto de vencer y el cobro mensual no se ha podido hacer porque cambié la tarjeta de crédito. Al actualizar los datos de la misma me sale una leyenda que dice"Ups...
  • Aldomt7
  • Newbie
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Solved!! Massive banner for Hulu bundle

On my account page online, it tells me that Hulu comes with the student subscription (I have the student subscription). But when I click on it, it says I'm not eligible. What is happening? Why can't I get it and why, if I can't get it, do I see a MAS...

  • Casual Listener
  • On my account page online, it tells me that Hulu comes with the student subscription (I have the student subscription).  But when I click on it, it says I'm not eligible. What is happening? Why...
  • jordanborrowman
  • Casual Listener
  • 723 Views
  • 2 replies
  • 2 likes
  • 723 Views
  • 2 replies
  • 2 likes

I think I'm paying for someone else's subscription

A payment has been taken out of my account for £9.99 from Spotify, my Spotify account isn't on premium or the free trial either. I have been having emails from Spotify about someone else's Spotify account and payments and I think there have been some...

  • Newbie
  • A payment has been taken out of my account for £9.99 from Spotify, my Spotify account isn't on premium or the free trial either. I have been having emails from Spotify about someone else's Spotify ac...
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

Superuser Contribution Lost premium

Hi. I'm on the 2nd month of a premium subscription and it's disappeared and gone back to the free account.Please help

  • Newbie
  • Hi. I'm on the 2nd month of a premium subscription and it's disappeared and gone back to the free account. Please help
  • Lee
  • Spotify
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes