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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
128982 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
57438 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
232683 Views
144 replies
13 likes
I have four pending student subscriptions instead of just one. Can I please have those extra subscriptions taken off.
I have four pending student subscriptions instead of just one. Can I please have those extra subscriptions taken off.
Community Legend
209 Views
1 replies
0 likes
So like the title says, I moved to the US and the fee changed from 5.99 to 9.99 + taxes. Why the change? I'm afraid if this is permanent I'll have to cancel the account.
So like the title says, I moved to the US and the fee changed from 5.99 to 9.99 + taxes. Why the change? I'm afraid if this is permanent I'll have to cancel the account.
183 Views
0 replies
0 likes
I paid for premium and doesn't work in my account beacause i've alredy tried the trial version of premium and didn't paid 2 months ago... But they took the money of my creditcard and i don't know how to change my account to premium or atención least ...
I paid for premium and doesn't work in my account beacause i've alredy tried the trial version of premium and didn't paid 2 months ago... But they took the money of my creditcard and i don't know how...
Moderator
506 Views
1 replies
0 likes
I was on holiday in the US when I decided I wanted to set up Spotify Family. I didn't have an account so set one up but it offered me the US plan so I decided to wait until I was home (in the UK). Now whenever I log in it offers me the US plan. How c...
I was on holiday in the US when I decided I wanted to set up Spotify Family. I didn't have an account so set one up but it offered me the US plan so I decided to wait until I was home (in the UK). No...
153 Views
0 replies
0 likes
I ask for a discount for my account, but first they have to verificate if I am a student. My question is, how many hours I have to wait for the mail?
I ask for a discount for my account, but first they have to verificate if I am a student. My question is, how many hours I have to wait for the mail?
Spotify Star
258 Views
1 replies
0 likes
Ich habe die Premium Mitgliedschaft bis zum 16.09.2017. Wollte vorhin ein wenig Musik hören und musste mich neu Anmelden, als ich das tat hatte ich laut app keinen Premiumpass?! Habe mich mehrmals an und abgemeldet und die app neu herunterladen habe ...
Ich habe die Premium Mitgliedschaft bis zum 16.09.2017. Wollte vorhin ein wenig Musik hören und musste mich neu Anmelden, als ich das tat hatte ich laut app keinen Premiumpass?! Habe mich mehrmals an...
Spotify Star
264 Views
1 replies
0 likes
I cancelled Premium before the end of 30 days free trial.How can i subscribe to Premium now. There is no possibility on the website for subscription again without using the trial again but this doesn't work of course.
I cancelled Premium before the end of 30 days free trial. How can i subscribe to Premium now. There is no possibility on the website for subscription again without using the trial again but this doe...
Casual Listener
3146 Views
5 replies
0 likes
I was charged for my account and it won t work.
I was charged for my account and it won t work.
Casual Listener
341 Views
5 replies
0 likes
I forgot my username and password, I have premium but I don't know how to cancel now. The membership is paid with my phone bill.
I forgot my username and password, I have premium but I don't know how to cancel now. The membership is paid with my phone bill.
Moderator
315 Views
1 replies
0 likes
I tried to buy spotify premium with my card... at the first attempt when i click on "get premium" it just kept spinning while loading. at the second attempt its says "Oops, it looks like your card or payment provider is having a bad day. Do not worry...
I tried to buy spotify premium with my card... at the first attempt when i click on "get premium" it just kept spinning while loading. at the second attempt its says "Oops, it looks like your card or...
Casual Listener
384 Views
4 replies
0 likes
Hello, everyone. I registered for a premium account, but since I love spotify so much I do not want to wait 30 days of premium trial to get full features (on premium trial I cannot browse within the length of a particular song, go back and forth on a...
Hello, everyone. I registered for a premium account, but since I love spotify so much I do not want to wait 30 days of premium trial to get full features (on premium trial I cannot brow...
Community Legend
2066 Views
3 replies
0 likes
I have forgot to pay the premium (family)What should i do if i only get a chance to pay 5 days later?Will the premium disappear?I hope not..
I have forgot to pay the premium (family) What should i do if i only get a chance to pay 5 days later? Will the premium disappear? I hope not..
Roadie
263 Views
1 replies
0 likes
I upgraded my subscription to family and paid new fee several weeks ago. Still I amonly able to listen on one device at a time?What is wrong?
I upgraded my subscription to family and paid new fee several weeks ago. Still I amonly able to listen on one device at a time? What is wrong?
Moderator
190 Views
1 replies
0 likes
A minor child has subscribed to your site and a couple others and used my Visa debit card unauthorized to pay for the services. Her accounts have since been deleted and I have been able to resolve the issue with the other sites through their customer...
A minor child has subscribed to your site and a couple others and used my Visa debit card unauthorized to pay for the services. Her accounts have since been deleted and I have been able to res...
Casual Listener
365 Views
1 replies
1 likes
I have an KPN spotify premium acount. I cant turn on shuffle bedauwde When i clickThe shuffle button it tells me that I have Discovered a premium function and that I have to activate a Free premium trial. When I look in My account settings it says th...
I have an KPN spotify premium acount. I cant turn on shuffle bedauwde When i click The shuffle button it tells me that I have Discovered a premium function and that I have to activate a Free premium...
Community Legend
406 Views
3 replies
0 likes
A week ago, Spotify charged my account the $10 like every month, but now, a week later, I'm getting a red notification on Spotify on my iPhone that they couldn't charge my account, but they already did for the month?
A week ago, Spotify charged my account the $10 like every month, but now, a week later, I'm getting a red notification on Spotify on my iPhone that they couldn't charge my account, but they already d...
Roadie
181 Views
1 replies
0 likes
I previously had spotify premium. I let my premium run out and decided to switch to the student premium plan given the fact that I am a new college student. I put in my credit card information and I kept getting errors telling me to try again. I keep...
I previously had spotify premium. I let my premium run out and decided to switch to the student premium plan given the fact that I am a new college student. I put in my credit card information and I ...
Community Legend
229 Views
1 replies
0 likes
I purchased Spotify Family three months ago. Everyone elses' account works except mine. It doesn't recognize that I have spotify premium, so I can't use the program to its full extent. How do I make it change from a free subscription to family premiu...
I purchased Spotify Family three months ago. Everyone elses' account works except mine. It doesn't recognize that I have spotify premium, so I can't use the program to its full extent.&nb...
Newbie
294 Views
2 replies
0 likes
Hi everyone I subscribed to a student account early this afternoon but the documents I sent did not contain enough info. I followed instructions and went back to spotify premium to charge new documents. I was asked again for the method of payment and...
Hi everyone I subscribed to a student account early this afternoon but the documents I sent did not contain enough info. I followed instructions and went back to spotify premium to char...
Community Legend
205 Views
1 replies
0 likes
Eu cancelei a conta premium alguns dias antes de precisar renovar, e quando olhei agora minha fatura, está lá a cobrança dos R$ 16,90, quero que cancelem por favor, depois voltarei a assinar, mas agora não posso. Eu gostaria do extorno do valor ou ca...
Eu cancelei a conta premium alguns dias antes de precisar renovar, e quando olhei agora minha fatura, está lá a cobrança dos R$ 16,90, quero que cancelem por favor, depois voltarei a assinar, mas ago...
Roadie
266 Views
1 replies
1 likes
