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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6570 Views
  • 23 replies
  • 2 likes
  • 6570 Views
  • 23 replies
  • 2 likes

Superuser Contribution Find my premium account

I have just discovered my mum is paying for a premium account for a year, but we don't know how to find it. We just have receipts from our bank. How can we find the acount? We have already tried with all ours email adresses...

  • Newbie
  • I have just discovered my mum is paying for a premium account for a year, but we don't know how to find it. We just have receipts from our bank. How can we find the acount? We have already tried with...
  • Aimee_T
  • Roadie
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Oops! Something went wrong. Pleas try again." When I try to update my payment info

The card to which my spotify premium account was charging to had to recently be replaced, and when prompted by Spotify to update my payment info because there had been an error (I as expecting this) I attempted to update my payment info and got the e...

  • Newbie
  • The card to which my spotify premium account was charging to had to recently be replaced, and when prompted by Spotify to update my payment info because there had been an error (I as expecting this) ...
  • Aimee_T
  • Roadie
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

I Can't receive any pin/activation code

I wanted to subcribe for premium spotify but I can't receive any activation/pin code, im a globe user what should i do?

  • Newbie
  • I wanted to subcribe for premium spotify but I can't receive any activation/pin code, im a globe user what should i do?
  • user-removed
  • Not applicable
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Grandfathered plan

I had a existing spotify account now I'm having advertisements and it's wanting me to pay 15 a month vs my 10 that I have been paying for for 2 years now.

  • Newbie
  • I had a existing spotify account now I'm having advertisements and it's wanting me to pay 15 a month vs my 10 that I have been paying for for 2 years now.
  • Maxim
  • Spotify Star
  • 720 Views
  • 1 replies
  • 0 likes
  • 720 Views
  • 1 replies
  • 0 likes

Cambio de personal a familiar

Hola el problema es de mi esposa.. ella tiene una cuenta familiar en spotify.. pero al actualizar su pago de este mes por error ella pago el paquete personal.. quisiera saber si saben la forma en el que pueda obtener el familiar como antes y pagar so...

  • Newbie
  • Hola el problema es de mi esposa.. ella tiene una cuenta familiar en spotify.. pero al actualizar su pago de este mes por error ella pago el paquete personal.. quisiera saber si saben la forma en el ...
  • itu_
  • Community Legend
  • 261 Views
  • 3 replies
  • 0 likes
  • 261 Views
  • 3 replies
  • 0 likes

"$119.88 + tax for 1 year. Paid once." Annual fee or literally pay just one time?

Hello,Quick question regarding the 1 year premium subscription, which says: $119.88 + tax for 1 year. Paid once. The usual 9.99/month payment comes to 119.88 total for one year, so this isn't paying less via the lump sum; it's literally just the sum ...

  • Newbie
  • Hello, Quick question regarding the 1 year premium subscription, which says:   $119.88 + tax for 1 year. Paid once.   The usual 9.99/month payment comes to 119.88 total for one year, s...
  • Bittencourt
  • Spotify Star
  • 1362 Views
  • 1 replies
  • 0 likes
  • 1362 Views
  • 1 replies
  • 0 likes

What happens to remaining giftcard time when upgrading to family premium?

Hi,I'd like to upgrade to family premium, but I have 11 months of giftcard time still left (premium expires in 1/7/2018), I obviously don't want to pay twice and couldn't find the answer, so I'd like to know what happens to the remaining already paid...

  • Casual Listener
  • Hi, I'd like to upgrade to family premium, but I have 11 months of giftcard time still left (premium expires in 1/7/2018), I obviously don't want to pay twice and couldn't find the answer, so I'd li...
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

Spotify won't link my Facebook account

I tried anything from my end to make it work but it hasn't, Spotify plainly refuses to link my facebook account.I may have deleted my facebook account and re-created it with the same adress many months ago but that shouldn't be a problem I believe.I ...

  • Casual Listener
  • I tried anything from my end to make it work but it hasn't, Spotify plainly refuses to link my facebook account. I may have deleted my facebook account and re-created it with the same adress many mo...
  • ShtHappens796
  • Casual Listener
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

How do I turn off auto renewal?

I dont want to renew my subscription. can someone send me a link on how I can turn off the auto renewal ?

  • Newbie
  • I dont want to renew my subscription. can someone send me a link on how I can turn off the auto renewal ?
  • Maxim
  • Spotify Star
  • 8409 Views
  • 1 replies
  • 0 likes
  • 8409 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant acces yo premium

I paíd my subscription and i recived my invoice but last week i couldnt acces my account. I dont have another account or email and i dont know why i cant acces .... tanks!!!

  • Newbie
  • I paíd my subscription and i recived my invoice but last week i couldnt acces my account. I dont have another account or email and i dont know why i cant acces .... tanks!!!
  • MaryS
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Premium Admin Account

Hi, I have a family premium. My account was a admin account. But today a different account automatically has become admin. I can't remove him. How could this be?I don't want anyone to be a manager except me.

  • Newbie
  • Hi,   I have a family premium. My account was a admin account. But today a different account automatically has become admin. I can't remove him. How could this be? I don't want anyone to be a...
  • fmlalmeida
  • Newbie
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

No puedo pagar Spotify premium

hola, nescesito de su ayuda pues no puedo pagar mi cuenta premium .la leyenda dice que que mi tarjeta esta teniendo un mal dia y ya intente con varias y me dice lo mismo.nescesito de su ayuda. Gracias...

  • Newbie
  • hola, nescesito de su ayuda pues no puedo pagar mi cuenta premium . la leyenda dice que que mi tarjeta esta teniendo un mal dia y ya intente con varias y me dice lo mismo. nescesito de su ayuda. &...
  • osornios
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Necesito ayuda con mi cuenta de Spotify.

Hola, buenas tardes.Mi cuenta premium de Spotify ha tenido un pequeño problema, yo pagaba mi Spotify con el paypal de un amigo y él tenía ligada su tarjeta de crédito en ese Paypal, con eso se pagaba, pero le robaron su tarjeta y él tuvo que bloquear...

  • Newbie
  • Hola, buenas tardes. Mi cuenta premium de Spotify ha tenido un pequeño problema, yo pagaba mi Spotify con el paypal de un amigo y él tenía ligada su tarjeta de crédito en ese Paypal, con eso se pa...
  • osornios
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 280 Views
  • 1 replies
  • 0 likes

Payments

I had the student discount and it ran out this july. I reapplied and it accepted and accidentally charged me twice at $4.99. I gave it a few days and both charges are gone. Now when i look on my Spotify Reciepts page it says I was only charged $4.99 ...

  • Newbie
  • I had the student discount and it ran out this july. I reapplied and it accepted and accidentally charged me twice at $4.99. I gave it a few days and both charges are gone. Now when i look on my Spot...
  • 101 Views
  • 0 replies
  • 0 likes
  • 101 Views
  • 0 replies
  • 0 likes

Solved!! I CAN'T GET PREMIUM

Hey,when I want to get Spotify premium, I follow the instructions on the spotify - website.When I pay with one of the possible ways to pay, I am back on the site where I started without having Premium...How can I fix it? Thanks!

  • Casual Listener
  • Hey, when I want to get Spotify premium, I follow the instructions on the spotify - website. When I pay with one of the possible ways to pay, I am back on the site where I started without having Pr...
  • chichachinamann
  • Casual Listener
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Shuffle won't turn off

Hey everyone I just purchased Spotify premium and when I go into my account it says I'm active as a premium member but every time I'm playing music it keeps telling me that I have to go premium to take shuffle off does anyone know how to fix this?

  • Newbie
  • Hey everyone I just purchased Spotify premium and when I go into my account it says I'm active as a premium member but every time I'm playing music it keeps telling me that I have to go premium to ta...
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

Premium

Why wont you accept my money

  • Casual Listener
  • Why wont you accept my money
  • Fetti-kid
  • Casual Listener
  • 186 Views
  • 2 replies
  • 0 likes
  • 186 Views
  • 2 replies
  • 0 likes

Premium

Logged into Spotify on a new phone and my premium is not on here

  • Newbie
  • Logged into Spotify on a new phone and my premium is not on here
  • Bittencourt
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes