Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1489 Views
  • 19 replies
  • 1 likes
  • 1489 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47417 Views
  • 20 replies
  • 3 likes
  • 47417 Views
  • 20 replies
  • 3 likes

Offerta 99 centesimi pagata 9,99€

Salve, navigando sul sito ho notato che vi era un'offerta che mi permetteva di avere spotify per 3 mesi a soli 99 centesimi allora ho deciso di attivarla. Quando sono andato ad attivarla però ho visto che il mio conto è stato scalato di 9,99€. Adesso...

  • Casual Listener
  • Salve, navigando sul sito ho notato che vi era un'offerta che mi permetteva di avere spotify per 3 mesi a soli 99 centesimi allora ho deciso di attivarla. Quando sono andato ad attivarla però ho vist...
  • simotp95
  • Casual Listener
  • 503 Views
  • 1 replies
  • 2 likes
  • 503 Views
  • 1 replies
  • 2 likes

Family account

I have premium account on both my phone and my wife's so only able to listen on one devise so I have upgraded to family and invited my partner she as excepted the invite but then gets a message that she is already a family member on the account so no...

  • Newbie
  • I have premium account on both my phone and my wife's so only able to listen on one devise so I have upgraded to family and invited my partner she as excepted the invite but then gets a message that ...
  • 91 Views
  • 0 replies
  • 0 likes
  • 91 Views
  • 0 replies
  • 0 likes

subscription in a different Country

Hello! I want to subscribe to the 0,99 per month offer, my problem is: I work in Portugal, so the account is based in Portugal, but the only MOP I can use is an Italian card, and the system does not allow me to use it unless I change the account to I...

  • Newbie
  • Hello! I want to subscribe to the 0,99 per month offer, my problem is: I work in Portugal, so the account is based in Portugal, but the only MOP I can use is an Italian card, and the system does not ...
  • 81 Views
  • 0 replies
  • 0 likes
  • 81 Views
  • 0 replies
  • 0 likes

3 months for $0.99 and got charged $9.99

I clicked on the ad to pay for it and it says im being charged 9.99 a month now. Im a first time user and im really irritated theres no number to call and i dont have a twitter. I shouldnt have to create a **bleep**ing twitter to get tech support.

  • Newbie
  • I clicked on the ad to pay for it and it says im being charged 9.99 a month now. Im a first time user and im really irritated theres no number to call and i dont have a twitter. I shouldnt have to cr...
  • gryffyn
  • Roadie
  • 168 Views
  • 3 replies
  • 0 likes
  • 168 Views
  • 3 replies
  • 0 likes

99p on app but 9.99 on website?

On the app it says 3 months for £0.99 and on the website it says £9.99 and it won't let me buy the £0.99 3 month subscription. Please help as I would like to buy it before the offer runs out. Thanks

  • Newbie
  • On the app it says 3 months for £0.99 and on the website it says £9.99 and it won't let me buy the £0.99 3 month subscription. Please help as I would like to buy it before the offer runs out. Thanks
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

PREMIUM

my spotify prmium ran out and i bought a three month subscription with a prepaid card and it work untill today on my phone and i tryed to play some music and it says i need to buy one

  • Newbie
  • my spotify prmium ran out and i bought a three month subscription with a prepaid card and it work untill today on my phone and i tryed to play some music and it says i need to buy one 
  • kejt_
  • Community Legend
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Charged for premium for students but my identity wasn't confirmed

Spotify charged me for Premium for students but my identity wasn't confirmed so i couldn't get premium, how can i get my money back?

  • Newbie
  • Spotify charged me for Premium for students but my identity wasn't confirmed so i couldn't get premium, how can i get my money back?
  • Jacob
  • Community Legend
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Price

I had noticed I could get Spotify premium for $0.99 for 3 months I then purchased it on 6/9/17 but now that I look at my transaction history on my card Spotify had taken out $10.73. Anyone have this problem!! I need help!!

  • Casual Listener
  • I had noticed I could get Spotify premium for $0.99 for 3 months I then purchased it on 6/9/17 but now that I look at my transaction history on my card Spotify had taken out $10.73. Anyone have this ...
  • Jacob
  • Community Legend
  • 235 Views
  • 6 replies
  • 0 likes
  • 235 Views
  • 6 replies
  • 0 likes

Double charged

I tried to buy student discount for 6.99 4 days ago. i didnt send a document for my application though so i cancelled but still they charged me and didnt send a recieve e mail. And i tried again today sent my documents they charged me again and got n...

  • Casual Listener
  • I tried to buy student discount for 6.99 4 days ago. i didnt send a document for my application though so i cancelled but still they charged me and didnt send a recieve e mail. And i tried again toda...
  • kejt_
  • Community Legend
  • 273 Views
  • 4 replies
  • 0 likes
  • 273 Views
  • 4 replies
  • 0 likes

PLS HELP ME ASAP

Pls help me regarding my avail to Spotify Premium of their 3 months promo. I have this problem since yesterday and until there is still no solution yet. I went to their website the spotify.com/premium and have access for a Premium and Pay through loa...

  • Newbie
  • Pls help me regarding my avail to Spotify Premium of their 3 months promo. I have this problem since yesterday and until there is still no solution yet. I went to their website the spotify.com/premiu...
  • 118 Views
  • 0 replies
  • 0 likes
  • 118 Views
  • 0 replies
  • 0 likes

WHAT WILL HAPPEN TO MY EXCESS PAYMENT?

Hi. I would like to consult this issue with SPOTIFY. Yesterday, I availed the student discount promo to minimize the cost. But I wasn't expecting the opposite to happen. Spotify charged my bank account 6 times but based on my subscription and receipt...

  • Casual Listener
  • Hi. I would like to consult this issue with SPOTIFY. Yesterday, I availed the student discount promo to minimize the cost. But I wasn't expecting the opposite to happen. Spotify charged my bank accou...
  • williesgamer
  • Casual Listener
  • 126 Views
  • 2 replies
  • 0 likes
  • 126 Views
  • 2 replies
  • 0 likes

signed up for 0.99 CAD/month trial, but charged regular

I've signed up for 0.99/CAD trial, but was charged regular subscription fee of 9.99. Is there a way to fix this?

  • Visitor
  • I've signed up for 0.99/CAD trial, but was charged regular subscription fee of 9.99.   Is there a way to fix this?
  • user-removed
  • Not applicable
  • 247 Views
  • 7 replies
  • 0 likes
  • 247 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify Premium

Hello!I have a problem buying subscription.I wanted to buy Spotify Premium for 0,99zł.Yes,I lived in Poland and i tried to pay dotpay.The minimal price is 29,99 and what am i doing wrong? Please help.This promotion continues for 4 days.I did not show...

  • Casual Listener
  • Hello! I have a problem buying subscription.I wanted to buy Spotify Premium for 0,99zł. Yes,I lived in Poland and i tried to pay dotpay.The minimal price is 29,99 and what am i doing wrong? Please ...
  • JuanCamilo
  • Roadie
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Superuser Contribution PREMIUM PROBLEMS

I bought the spotify premium for 3 months for 1 € but I did not give it a premium and paid 5 €Please help, thanks for answer

  • Newbie
  • I bought the spotify premium for 3 months for 1 € but I did not give it a premium and paid 5 € Please help, thanks for answer   
  • JuanCamilo
  • Roadie
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

I bought student account but spotify take my money twice yesterday. I dont premium now. Please help what can I make?

  • Newbie
  • I bought student account but spotify take my money twice yesterday. I dont premium now. Please help what can I make?
  • JuanCamilo
  • Roadie
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Pagamento

Bom dia, o meu pagamento não foi efetuado esse mês por um problema com o meu cartão de crédito. Eu já entrei em contato com o banco e o problema foi resolvido. Como prossigo com o pagamento do spotify agora?

  • Casual Listener
  • Bom dia, o meu pagamento não foi efetuado esse mês por um problema com o meu cartão de crédito. Eu já entrei em contato com o banco e o problema foi resolvido. Como prossigo com o pagamento do spotif...
  • Bittencourt
  • Spotify Star
  • 176 Views
  • 3 replies
  • 0 likes
  • 176 Views
  • 3 replies
  • 0 likes

Superuser Contribution Charged too much

Just signed up for 3 months at 99p subscription but I've been charged £85??

  • Newbie
  • Just signed up for 3 months at 99p subscription but I've been charged £85??
  • JuanCamilo
  • Roadie
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium offer problem

Hi,I would like to make use of the re-engagement offer (3 months for 9.99) it says its available to users who were past premium users.I got rid of premium sometime late 2016 as i changed phone providers and my spotify was included with my plan.I have...

  • Newbie
  • Hi, I would like to make use of the re-engagement offer (3 months for 9.99) it says its available to users who were past premium users. I got rid of premium sometime late 2016 as i changed phone pr...
  • JuanCamilo
  • Roadie
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

When I cancel premium and switch to family will I loose my downloads and playlist?

When I cancel premium and switch to family will I loose my downloads and playlist? It says since I pay through iTunes I must first cancel my subscription through them and sign up for premium family. How do I save my current downloads and playlist?

  • Newbie
  • When I cancel premium and switch to family will I loose my downloads and playlist? It says since I pay through iTunes I must first cancel my subscription through them and sign up for premium family. ...
  • KatesHere
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Account Canceled

I've had a premium account for over four years. Last month I got an e-mail telling me that the payment could not be processed, so I checked with my bank; everything's in order. Then I tried using a different credit card; I've been trying different pa...

  • Newbie
  • I've had a premium account for over four years.  Last month I got an e-mail telling me that the payment could not be processed, so I checked with my bank; everything's in order. Then I...
  • JuanCamilo
  • Roadie
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes