Announcements

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52332 Views
  • 23 replies
  • 4 likes
  • 52332 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32833 Views
  • 19 replies
  • 2 likes
  • 32833 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22122 Views
  • 8 replies
  • 1 likes
  • 22122 Views
  • 8 replies
  • 1 likes

Cancel premium subscription on my phone

Can someone please help me? I missed a payment on my premium account, now account paused. I want to cancel subscription and revert to spotify free. My phone wont let me do this. On my laptop it offers to upgrade me but still wont let me use the free ...

  • Visitor
  • Can someone please help me?  I missed a payment on my premium account, now account paused.  I want to cancel subscription and revert to spotify free.  My phone wont let me do this.&nbs...
  • MattSuda
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

2 payments and it says next month is another payment

Hello everyone yesterday i did look at my spotify account and saw that the payment failed for this month so i paid my monthly fee yesterday trough my bank applicationbut now this morning i found out the did again take off the monthly fee from my bank...

  • Newbie
  • Hello everyone   yesterday i did look at my spotify account and saw that the payment failed for this month so i paid my monthly fee yesterday trough my bank application but now this morning i...
  • MattSuda
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double billing

Hi there,i subscribed Premium-Family several month ago.But Spotiy is charging twice a month for familiy and single!The details in my account is correct "only Family".How could I stop this and get my money back? Thanks in advance!

  • Casual Listener
  • Hi there, i subscribed Premium-Family several month ago. But Spotiy is charging twice a month for familiy and single! The details in my account is correct "only Family". How could I stop this a...
  • ChrisRough
  • Casual Listener
  • 247 Views
  • 2 replies
  • 0 likes
  • billing
    Payment
  • 247 Views
  • 2 replies
  • 0 likes

Premium subscription went to my old account

Hi,I subscribed to my family's premium spotify and my old user was enrolled instead of my current one.I have had this issue twice already in the past, spoke to you and we agreed the old user was gonna be deleted.Please delete my user "nelsonfa2" and ...

  • Visitor
  • Hi, I subscribed to my family's premium spotify and my old user was enrolled instead of my current one. I have had this issue twice already in the past, spoke to you and we agreed the old user was ...
  • Maxim
  • Spotify Star
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

1 year premium (redeem code) ended after 1 month! Why?

Hello! I bought a 1-year Gift Code for activating the US account through a seller on e-bay, but after a month of using the premium account it got downgraded back to normal freemium, although after entering the redeem code on spotify.com my account in...

  • Newbie
  • Hello! I bought a 1-year Gift Code for activating the US account through a seller on e-bay, but after a month of using the premium account it got downgraded back to normal freemium, although after en...
  • Maxim
  • Spotify Star
  • 1145 Views
  • 2 replies
  • 0 likes
  • 1145 Views
  • 2 replies
  • 0 likes

I paid and still have a spotify free

Spotify took money from my acconut twice, and I still have to use a free spotify. I checked if it changed my second account to vip but it dosen't. So i logged out and in many times on my pc, on my iphone and via internet page, and it still doesn't wo...

  • Casual Listener
  • Spotify took money from my acconut twice, and I still have to use a free spotify. I checked if it changed my second account to vip but it dosen't. So i logged out and in many times on my pc, on my ip...
  • MattSuda
  • Spotify Star
  • 152 Views
  • 5 replies
  • 0 likes
  • 152 Views
  • 5 replies
  • 0 likes

Pay for Premium and Family

I changed my Premium to Family and discovered that I pay for both.How do I fix that when I only have 1 account?

  • Newbie
  • I changed my Premium to Family and discovered that I pay for both. How do I fix that when I only have 1 account?
  • Adriancho2014
  • Newbie
  • 94 Views
  • 2 replies
  • 0 likes
  • 94 Views
  • 2 replies
  • 0 likes

Superuser Contribution Re: Spotify Payment / Accounting System Failure

Hola me suscribió a Premium por S/ 18.90 soles sin embargo me descontaron S/ 20.43 soles de mi tarjeta débito Visa; no entiendo la razón de la diferencia. Alguien puede explicarme? Gracias.

  • Newbie
  • Hola me suscribió a Premium por S/ 18.90 soles sin embargo me descontaron S/ 20.43 soles de mi tarjeta débito Visa; no entiendo la razón de la diferencia. Alguien puede explicarme? Gracias.
  • Maria_B
  • Moderator
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Solved!! Family offer price in Slovakia

Hello, I would want to buy Premium for Family, paying monthly.I checked the price and it is 8.99€/month here in Slovakia. I am kinda surprised because in USA you have to pay $14.99 (13.97€)/month + taxes. So I was wondering and I couldn't find answer...

  • Newbie
  • Hello,   I would want to buy Premium for Family, paying monthly. I checked the price and it is 8.99€/month here in Slovakia. I am kinda surprised because in USA you have to pay $14.99 (1...
  • Maxim
  • Spotify Star
  • 936 Views
  • 1 replies
  • 0 likes
  • 936 Views
  • 1 replies
  • 0 likes

Premium ti family

I have a premium account and mu son made a family one. i wanr to Join bjs account. How cá no migrate?

  • Casual Listener
  • I have a premium account and mu son made a family one. i wanr to Join bjs account. How cá no migrate?
  • Annaccf12
  • Casual Listener
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Can't buy the subscription.

I've tried many times to upgrade to the premium service but I keep getting an error message that says something related to my bank having a bad day, but I've contacted the bank & there is absolutely nothing wrong. Any idea of how to fix this? Thanks.

  • Visitor
  • I've tried many times to upgrade to the premium service but I keep getting an error message that says something related to my bank having a bad day, but I've contacted the bank & there is absolut...
  • user-removed
  • Not applicable
  • 101 Views
  • 2 replies
  • 0 likes
  • 101 Views
  • 2 replies
  • 0 likes

Solved!! Problem with student account

I pay for student premium but i don't complete the prostitute because i don't have students ID and credit card charged.

  • Newbie
  • I pay for student premium but i don't complete the prostitute because i don't have students ID and credit card charged.
  • Maxim
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Bloqueo a un miembro de premium

Estimados, tengo problemas con uno de los usuarios (familiares) a quienes les tengo cuenta sootify a traves del plan familiar. Segun dice que no pudieron confirmar que resida en la misma direccion que el titular de la cuenta. Diendo wue es mi hermana...

  • Newbie
  • Estimados, tengo problemas con uno de los usuarios (familiares) a quienes les tengo cuenta sootify a traves del plan familiar. Segun dice que no pudieron confirmar que resida en la misma direccion qu...
  • OviiiOne
  • Community Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Auto pay isn't working no problem with bank or card

Why does it keep saying my bank is having a bad day? No problems w my accounts never been a problem w auto pay before?

  • Newbie
  • Why does it keep saying my bank is having a bad day? No problems w my accounts never been a problem w auto pay before?
  • MattSuda
  • Spotify Star
  • 54 Views
  • 1 replies
  • 0 likes
  • 54 Views
  • 1 replies
  • 0 likes

More payment options.

My sons account is payed from a different bank account than my Spotify account.. I have changed to family account and sent him a link.l. Is the payment from his account automatically stopped or do we first have to cancel his Spotify and than re enter...

  • Newbie
  • My sons account is payed from a different bank account than my Spotify account.. I have changed to family account and sent him a link.l. Is the payment from his account automatically stopped or do we...
  • MattSuda
  • Spotify Star
  • 99 Views
  • 3 replies
  • 0 likes
  • 99 Views
  • 3 replies
  • 0 likes

Had premium, went to free version, now cannot play music

I downgraded from premium subscription to free subscription recently. Despite the app advertising you can still search and press play on any music you like, I now cannot play any individual song I search unless i hit 'shuffle play' on the album it is...

  • Newbie
  • I downgraded from premium subscription to free subscription recently. Despite the app advertising you can still search and press play on any music you like, I now cannot play any individual song I se...
  • MattSuda
  • Spotify Star
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes

Cancel subscription and says password is incorrect

Ive been trying to cancel my premium subscription and when i get to the page where i have to reenter my password, it says it's incorrect. I've tried incognito mode and different browsers. Please help, i would like to cancel before my next payment is ...

  • Newbie
  • Ive been trying to cancel my premium subscription and when i get to the page where i have to reenter my password, it says it's incorrect. I've tried incognito mode and different browsers. Please help...
  • MattSuda
  • Spotify Star
  • 57 Views
  • 1 replies
  • 0 likes
  • 57 Views
  • 1 replies
  • 0 likes

subscription

If I bought a premium subscription can I get a refund??

  • Visitor
  • If I bought a premium subscription can I get a refund??
  • Jacob
  • Community Legend
  • 62 Views
  • 1 replies
  • 0 likes
  • 62 Views
  • 1 replies
  • 0 likes

DOBLE PAGO EN MISMO MES

¿QUE TENGO QUE HACER SI ME COBRARON DOS VECES EL MISMO MES EL PAQUETE FAMILIAR?

  • Newbie
  • ¿QUE TENGO QUE HACER SI ME COBRARON DOS VECES EL MISMO MES EL PAQUETE FAMILIAR?
  • mefiant97
  • Newbie
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

Solved!! Getting charged for family and premium subscription?!

Hi, I had the £9.99 premium account for the past year or so. I've moved in with my partner and she's moved me onto a family account. For the past two months the family subscription AND the £9.99 payments have come out of my bank. I have checked my su...

  • Casual Listener
  • Hi, I had the £9.99 premium account for the past year or so. I've moved in with my partner and she's moved me onto a family account. For the past two months the family subscription AND the £9.99 paym...
  • Robert_W
  • Community Legend
  • 227 Views
  • 6 replies
  • 0 likes
  • 227 Views
  • 6 replies
  • 0 likes