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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5341 Views
  • 23 replies
  • 2 likes
  • 5341 Views
  • 23 replies
  • 2 likes

Why has all my playlists been deleted since yesterday??

I went to go play my playlists on Spotify for a party this evening and all my playlists have gone? I'm so upset because I've had it for 2 years and all of my music has built up and now non of its there, I really hope I can get it back as I've done no...

  • Newbie
  • I went to go play my playlists on Spotify for a party this evening and all my playlists have gone? I'm so upset because I've had it for 2 years and all of my music has built up and now non of its the...
  • Uratelo
  • Gig Goer
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

My 30 day free trial

I just signed up for a 30 day free trial but it says that my subscription will renew tommorow and I will be charged $10

  • Newbie
  • I just signed up for a 30 day free trial but it says that my subscription will renew tommorow and I will be charged $10
  • Coolsnipers2000
  • Casual Listener
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

My family subscriptions changed to free without my doing

I have had a premium account for 2+ years. It is set up to auto pay for a family subscription and has been on a credit card. It recently just turned into a free acount without my doing. The account is not associated with a facebook or anyother platfo...

  • Casual Listener
  • I have had a premium account for 2+ years. It is set up to auto pay for a family subscription and has been on a credit card.   It recently just turned into a free acount without my doing. The ...
  • 97 Views
  • 0 replies
  • 0 likes
  • 97 Views
  • 0 replies
  • 0 likes

Tengo mas de 1 año pagando premium me llega a mi estado de cuenta cada mes.

en restablecer mi cuenta pongo mi correo y me dice que es a traves de facebook y yo nunca lo he hecho por este medio, ya estoy desesperada para restablecer mi contraseña o usuario

  • Newbie
  • en restablecer mi cuenta pongo mi correo y me dice que es a traves de facebook y yo nunca lo he hecho por este medio, ya estoy desesperada para restablecer mi contraseña o usuario
  • 90 Views
  • 0 replies
  • 0 likes
  • 90 Views
  • 0 replies
  • 0 likes

One month premium trial

I submit one month premium trial but after I put my account it only accepted 7days premium trial. Can someone help me?

  • Newbie
  • I submit one month premium trial but after I put my account it only accepted 7days premium trial. Can someone help me?
  • alhitman08
  • Newbie
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Cobrança indevida 1,99 por 3 meses

Contratei a promoção de R$ 1,99 durante 3 meses e o App ativou apenas e hj dia 08/07 está informando que vai cobrar R$ 16,90. Considero isso propaganda enganosa e solicito correção do mesmo urgente.

  • Newbie
  • Contratei a promoção de R$ 1,99 durante 3 meses e o App ativou apenas e hj dia 08/07 está informando que vai cobrar R$ 16,90. Considero isso propaganda enganosa e solicito correção do mesmo urgente.
  • 95 Views
  • 0 replies
  • 0 likes
  • 95 Views
  • 0 replies
  • 0 likes

New Subscription While Abroad

Hello i'm from Cyprubs being abroad for an internship in Belgium for a month now, stayin another month and a half! Unfortunately my family decided to stop our spotify family premium plan and here i am in belgium without my music! Any chance i can get...

  • Newbie
  • Hello i'm from Cyprubs being abroad for an internship in Belgium for a month now, stayin another month and a half! Unfortunately my family decided to stop our spotify family premium plan and her...
  • 94 Views
  • 0 replies
  • 0 likes
  • 94 Views
  • 0 replies
  • 0 likes

Double subscription; Which one ends first?

Hello I need help badly. I subscribed to Premium on 6/16/17 which means my service will end on the 07/16/17. For some reason or my own fault I suddenly received a text message from my credit card bank on 07/07/17 for Spotify and when I checked it was...

  • Casual Listener
  • Hello I need help badly. I subscribed to Premium on 6/16/17 which means my service will end on the 07/16/17. For some reason or my own fault I suddenly received a text message from my credit card ban...
  • 76 Views
  • 0 replies
  • 0 likes
  • 76 Views
  • 0 replies
  • 0 likes

"Get 3 months of Premium for 0,99€" not accessible

I received the offer to get 3 months of premium for 0,99€, but clicking on "Learn more" to accept the offer, I couldn't find any subscripe functionality, just a pure page of presentation. How can I subscribe to it?

  • Newbie
  • I received the offer to get 3 months of premium for 0,99€, but clicking on "Learn more" to accept the offer, I couldn't find any subscripe functionality, just a pure page of presentation. How can I s...
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

I'm subscribed but can't download

I am subscribed to premium Spotify and I'm paying through Apple. Apple says I am still subscribed and my subscription doesn't run out for another month. However on Spotify, my subscription has ended and I can't download music

  • Newbie
  • I am subscribed to premium Spotify and I'm paying through Apple. Apple says I am still subscribed and my subscription doesn't run out for another month. However on Spotify, my subscription has ended ...
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Getting charged for subscription after account is cancelled

What should I do? I keep getting charged overdraft fees in my checking account because somehow it's linked to it when I never had a premium account, unless my girl signed up for it but she said she cancelled it.. please help stop this problem!

  • Newbie
  • What should I do? I keep getting charged overdraft fees in my checking account because somehow it's linked to it when I never had a premium account, unless my girl signed up for it but she said she c...
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Premium con tarjeta regalo

Hola!Me han regalado un tarjeta para ser Premium durante un año pero, aunque he puesto el código, mi estatus sigue siendo el anterior. Que debo hacer?

  • Newbie
  • Hola! Me han regalado un tarjeta para ser Premium durante un año pero, aunque he puesto el código, mi estatus sigue siendo el anterior. Que debo hacer?
  • 94 Views
  • 0 replies
  • 0 likes
  • 94 Views
  • 0 replies
  • 0 likes

Subscription

Im done paying at SM paying center. Why is it not working?

  • Newbie
  • Im done paying at SM paying center. Why is it not working?
  • 68 Views
  • 0 replies
  • 0 likes
  • 68 Views
  • 0 replies
  • 0 likes

Reverse charges

I have been getting charged the full price for premium and this should not be the case. I am a student signed up for the 50% student discount on the premium plan. I want to reverse the charges that have accumulated over the past few months because th...

  • Newbie
  • I have been getting charged the full price for premium and this should not be the case. I am a student signed up for the 50% student discount on the premium plan. I want to reverse the charges that h...
  • Jacob
  • Community Legend
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

So do I get a refund or.....

So I was charged for a month on 7/03/17 and I just cancelled it today bc I don't want to pay for it next month. But I just logged onto my desktop to listen to music and it says my premium supscription ends today (7/07/17). So did I just pay $10 to li...

  • Newbie
  • So I was charged for a month on 7/03/17 and I just cancelled it today bc I don't want to pay for it next month. But I just logged onto my desktop to listen to music and it says my premium supscriptio...
  • Jacob
  • Community Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

I pay double

I seem to pay double. Can someone from customer service contact me on please

  • Newbie
  • I seem to pay double. Can someone from customer service contact me on <email clipped> please  
  • Jacob
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Wrong subscription

Hi, so I got the student spotify but i put the wrong school because they didn't have mine and then they needed proof but i don't have. Plus since it needs proof i cant have all the perks of being premium. So i can't just go and cancel olus my site is...

  • Newbie
  • Hi, so I got the student spotify but i put the wrong school because they didn't have mine and then they needed proof but i don't have. Plus since it needs proof i cant have all the perks of being pre...
  • Jacob
  • Community Legend
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Solved!! Hi

How long will it take until I can use premium, after I made a contract?

  • Casual Listener
  • How long will it take until I can use premium, after I made a contract?
  • brasilien8000
  • Casual Listener
  • 263 Views
  • 2 replies
  • 0 likes
  • 263 Views
  • 2 replies
  • 0 likes

Premium 3 months trial stopped working after 1.5 months

Hi, I subsribed to a 3month Premium trial account on May 24. Yesterday (Jul 7) when I opened the app on my iphone 6S, it kept asking if I wanted to listen in the webbrowser. Then I also received an email that I subscribed for Family account. Which I ...

  • Casual Listener
  • Hi, I subsribed to a 3month Premium trial account on May 24. Yesterday (Jul 7) when I opened the app on my iphone 6S, it kept asking if I wanted to listen in the webbrowser. Then I also received an e...
  • Jannadw
  • Casual Listener
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes