Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 90128 Views
- 55 replies
- 5 likes
- 90128 Views
- 55 replies
- 5 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 11350 Views
- 24 replies
- 2 likes
- 11350 Views
- 24 replies
- 2 likes
Unbubscribing
I can't remember my password or the email I used. I can't log in. It still taking the 9.99 monthly subscription. How can I unsubscribe so they would stop charging me?
- I can't remember my password or the email I used. I can't log in. It still taking the 9.99 monthly subscription. How can I unsubscribe so they would stop charging me?
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- 92 Views
- 0 replies
- 0 likes
- 92 Views
- 0 replies
- 0 likes
Acepté invitación Premium y mi cuenta sigue como free
Buenos días!! El día de ayer me enviaron la invitación para agregarme al plan familiar premium, sin embargo, al iniciar mi sesión mi cuenta sigue apareciencia como Free, ya he desinstalado y reinstalado la aplicación en mi iphone asi como en la aplic...
- Buenos días!! El día de ayer me enviaron la invitación para agregarme al plan familiar premium, sin embargo, al iniciar mi sesión mi cuenta sigue apareciencia como Free, ya he desinstalado y...
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- 132 Views
- 0 replies
- 0 likes
- 132 Views
- 0 replies
- 0 likes
Payment went through but subscription has not worked in 2 days
My payment was taken out of my bank two or three days ago now. I have already tried logging out of spotify and logging back in. And still it says that I'm not signed up for premium. I double-checked that the payment went through and sure enough it ha...
- My payment was taken out of my bank two or three days ago now. I have already tried logging out of spotify and logging back in. And still it says that I'm not signed up for premium. I double-checked ...
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- 98 Views
- 0 replies
- 0 likes
- 98 Views
- 0 replies
- 0 likes
Solved!! Premium Problems
Need help.. I'm currently on Individual Spotify Premium, (expires on 09-02-2017). How come the back button is grayed out in the app, and when I press shuffle, it asks me to go on Premium, then it prompts me to subscribe to Spotify Family. please help...
- Need help.. 😞 I'm currently on Individual Spotify Premium, (expires on 09-02-2017). How come the back button is grayed out in the app, and when I press shuffle, it asks me to go on Premium, then it ...
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- Not applicable
- 238 Views
- 2 replies
- 0 likes
- 238 Views
- 2 replies
- 0 likes
Solved!! Cancelling subscription with a month left.
I have paid for 3 months and don't want to auto renew my account. If I cancel with a month left do I still get the paid features for the last remaining month?
- I have paid for 3 months and don't want to auto renew my account. If I cancel with a month left do I still get the paid features for the last remaining month?
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- Spotify Star
- 240 Views
- 1 replies
- 0 likes
- 240 Views
- 1 replies
- 0 likes
Switching to vodaphone
If I switch my premium account to the one offered by vodaphone, which requires cancelling my subscription, will I loose my playlists? The same when the 2 years run out? Even if there is a lag between payments for any reason?
- If I switch my premium account to the one offered by vodaphone, which requires cancelling my subscription, will I loose my playlists? The same when the 2 years run out? Even if there is a lag between...
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- Spotify Star
- 122 Views
- 1 replies
- 0 likes
- 122 Views
- 1 replies
- 0 likes
Premium
Hi guys o i have a problema. O buy the Premium and i still have the restricions of 6 musics and i cant put the music previous without open the App.Someone can help me o restart my account. Thanks.
- Hi guys o i have a problema. O buy the Premium and i still have the restricions of 6 musics and i cant put the music previous without open the App. Someone can help me o restart my account. Thanks.
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- 85 Views
- 0 replies
- 0 likes
- 85 Views
- 0 replies
- 0 likes
It won't allow me to get on the family plan.
Ok, so i just got a new account (Didn't like my Facebook account) and i can't connect to the family plan. I'm in Iceland, and have never been to the US, yet it says i am in the USA. I am terribly confused and don't know what to do. If i go onto whati...
- Ok, so i just got a new account (Didn't like my Facebook account) and i can't connect to the family plan. I'm in Iceland, and have never been to the US, yet it says i am in the USA. I am terribly con...
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- 96 Views
- 0 replies
- 0 likes
- 96 Views
- 0 replies
- 0 likes
Help!
My status says I'm signed up for Spotify free but I'm still being charged. Any solutions? Thank you!!
- My status says I'm signed up for Spotify free but I'm still being charged. Any solutions? Thank you!!
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- Community Legend
- 100 Views
- 1 replies
- 0 likes
- 100 Views
- 1 replies
- 0 likes
Can´t use my Premium Account
Hello everyone! I was using Sptify Premium under the Family plan, until I was kicked out of it. I don´t know why. I try to get it again by accepting my mom's invite but it says we don´t have the same adress (which we do). I have tried many things but...
- Hello everyone! I was using Sptify Premium under the Family plan, until I was kicked out of it. I don´t know why. I try to get it again by accepting my mom's invite but it says we don´t have t...
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- 99 Views
- 0 replies
- 0 likes
- 99 Views
- 0 replies
- 0 likes
Combrança no valor de R$10,00 reais
Olá! Hoje assinei a Premium universitário, porém antes de enviar os documentos para comprovar que sou universitário, tinha uma parte que dizia que ainda NADA tinha sido cobrado no meu cartão de crédito, antes que eu confirmasse algumas informações.Po...
- Olá! Hoje assinei a Premium universitário, porém antes de enviar os documentos para comprovar que sou universitário, tinha uma parte que dizia que ainda NADA tinha sido cobrado no meu cartão de crédi...
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- Spotify Star
- 153 Views
- 1 replies
- 0 likes
- 153 Views
- 1 replies
- 0 likes
Issues with Premium on mobile device
I just got Premium and it works perfectly fine on my computer but has issues on my phone. I've tried signing in and out several times, but that hasn't helped. On my phone, I can choose a song I want to listen to, download music for offline listening,...
- I just got Premium and it works perfectly fine on my computer but has issues on my phone. I've tried signing in and out several times, but that hasn't helped. On my phone, I can choose a song I want ...
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- Newbie
- 248 Views
- 4 replies
- 0 likes
- 248 Views
- 4 replies
- 0 likes
We forgot our principal account of our family subscription
Hi, My mom, my brother and I have a familiy subscription. But, my mon who has the principal account (she pay for us) can not remember her account. Also, she can't remember her user and password. We want to cancel our suscription to renew it with a ne...
- Hi, My mom, my brother and I have a familiy subscription. But, my mon who has the principal account (she pay for us) can not remember her account. Also, she can't remember her user and passw...
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- 89 Views
- 0 replies
- 0 likes
- 89 Views
- 0 replies
- 0 likes
issues with premium and starbucks partnership
I just recently got hired at starbucks and tried to sign up for my spotify premium subscription, since starbucks is partnered with spotify. I used this link: spotify.com/starbuckspartners and it does not seem to be working. Can anyone help me out?
- I just recently got hired at starbucks and tried to sign up for my spotify premium subscription, since starbucks is partnered with spotify. I used this link: spotify.com/starbuckspartners and it...
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- 107 Views
- 0 replies
- 0 likes
- 107 Views
- 0 replies
- 0 likes
Charging two cards when one card has been deleted
I took my debit card out of being charge for the family premium and put my moms card in it and she is getting charged 15$ a month. The problem is, is that I am still being charged on my debit card 10$ like I have a separate account. I don't think I h...
- I took my debit card out of being charge for the family premium and put my moms card in it and she is getting charged 15$ a month. The problem is, is that I am still being charged on my debit card 10...
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- 89 Views
- 0 replies
- 0 likes
- 89 Views
- 0 replies
- 0 likes
PREMIUM GIFT CARD
Hi anyone can help me I change the code on the page but in the app my account still saying if I want to join to premium again.. what can I do pls help
- Hi anyone can help me I change the code on the page but in the app my account still saying if I want to join to premium again.. what can I do pls help
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- 92 Views
- 0 replies
- 0 likes
- 92 Views
- 0 replies
- 0 likes
Solved!! Have limited skips w Premium
I have the student discount Spotify premium, but I still have limited skips?? When I "run out" it says "you've discovered a premium feature! Start your free trial to unlock it." If I'm paying, and I already have premium I should not "run out" of skip...
- I have the student discount Spotify premium, but I still have limited skips?? When I "run out" it says "you've discovered a premium feature! Start your free trial to unlock it." If I'm paying, and I ...
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- Casual Listener
- 3867 Views
- 3 replies
- 0 likes
- 3867 Views
- 3 replies
- 0 likes
Premium family account
Hi,I have enrolled yesterday to the family premium and I am not being able to use it as a premium person; My app is still not letting me skip songs and some other feautures. I have already did every solution I have found on the web and still the same...
- Hi, I have enrolled yesterday to the family premium and I am not being able to use it as a premium person; My app is still not letting me skip songs and some other feautures. I have already did ever...
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- 102 Views
- 0 replies
- 0 likes
- 102 Views
- 0 replies
- 0 likes
Students sub.
My bank account shows that I'm being charged with students spotify offer but I'm still not subscribed.
- My bank account shows that I'm being charged with students spotify offer but I'm still not subscribed.
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- Casual Listener
- 148 Views
- 2 replies
- 0 likes
- 148 Views
- 2 replies
- 0 likes
Offline Search?
With Spotify Premiem, are you able to SEARCH, offline? I realize you can download your songs to listen when you're offline but I'm thinking if im out w/o wi-fi and I want to look up a new play list I haven't downloaded before?Thanks in adance.
- With Spotify Premiem, are you able to SEARCH, offline? I realize you can download your songs to listen when you're offline but I'm thinking if im out w/o wi-fi and I want to look up a new play list I...
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- Spotify Star
- 112 Views
- 1 replies
- 0 likes
- 112 Views
- 1 replies
- 0 likes