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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55752 Views
  • 23 replies
  • 5 likes
  • 55752 Views
  • 23 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 33904 Views
  • 19 replies
  • 2 likes
  • 33904 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Pops63
  • Visitor
  • 23296 Views
  • 12 replies
  • 1 likes
  • 23296 Views
  • 12 replies
  • 1 likes

Superuser Contribution Re: Premium for Students

Hola, llevo intentando realizar el paso a premiun mediante la promoción de estudiantes dos días. Les he enviado el expediente y mi matrícula donde aparece todo lo que me piden. Me gustaría que alguien me diese una solución. Gracias de antemano!

  • Casual Listener
  • Hola, llevo intentando realizar el paso a premiun mediante la promoción de estudiantes dos días. Les he enviado el expediente y mi matrícula donde aparece todo lo que me piden. Me gustaría que alguie...
  • Sophia
  • Roadie
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

I can`t pay spotify with my card

I paid spotify with a debit card, but this lost me and i change the card, but now spotify rejects my card and I can´t pay. Spotify shows me an error of my card, but my card is good because a buy somethings by internet. Please, help me with this, beca...

  • Newbie
  • I paid spotify with a debit card, but this lost me and i change the card, but now spotify rejects my card and I can´t pay.  Spotify shows me an error of my card, but my card is good  becaus...
  • joel007
  • Newbie
  • 105 Views
  • 2 replies
  • 0 likes
  • 105 Views
  • 2 replies
  • 0 likes

Pagamento

Ho fatto l' annullare dell' abbonamento a Spotify Premium ma ho sempre l'addebito di 9, 99 dalla carta

  • Newbie
  • Ho fatto l' annullare dell' abbonamento a Spotify Premium ma ho sempre l'addebito di 9, 99 dalla carta
  • 59 Views
  • 0 replies
  • 0 likes
  • 59 Views
  • 0 replies
  • 0 likes

Change of Plan

I change my plan from Premium to a memeber of a Family Plan, but I am not able to cancel my Premium account and I have to make to 2 payments every month. Please advise how can I cancel my Premium account? Thank you in advance for your prompt response...

  • Casual Listener
  • I change my plan from Premium to a memeber of a Family Plan, but I am not able to cancel my Premium account and I have to make to 2 payments every month.   Please advise how can I cancel my Pr...
  • Robert_W
  • Community Legend
  • 188 Views
  • 5 replies
  • 0 likes
  • 188 Views
  • 5 replies
  • 0 likes

Solved!! Student Account got charged even though not subscribed for it

Hi there! I tried to sign up for the student discount, but my school was not available so I cancelled the subscription process and did not get it. I still got charged for it though now and don't have a premium account! I can't find any email address ...

  • Newbie
  • Hi there! I tried to sign up for the student discount, but my school was not available so I cancelled the subscription process and did not get it. I still got charged for it though now and don't have...
  • LordRollin
  • Community Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Fido 6 months subscription

I'Ve change my Fido suscription and they tell me I'm gonna have Spotify Premium for free for 6 months. I already had Spotify Premium free with another promo. Now I'm back to regular since the first promo is over...However I still have 4+ months with ...

  • Newbie
  • I'Ve change my Fido suscription and they tell me I'm gonna have Spotify Premium for free for 6 months.   I already had Spotify Premium free with another promo.   Now I'm back to regular...
  • Sophia
  • Roadie
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Öğrenci indirimi ödeme sorunu

öğrenci indiriminden yararlanmak için kart bilgilerimi vesaire girdim kattan para çekti ancak üniversite öğrencisi olmamam nedeniyle(lise öğrencisiyim) premiumu alamadım paramda iade edilmedi. Sonuç olarak para ödememe rağmen premium alamadım para ia...

  • Visitor
  • öğrenci indiriminden yararlanmak için kart bilgilerimi vesaire girdim kattan para çekti ancak üniversite öğrencisi olmamam nedeniyle(lise öğrencisiyim) premiumu alamadım paramda iade edilmedi. Sonuç ...
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

Payment Discrepancy - Current vs new subscription

I currently pay $12.99/month for a premium Spotify account, and have been for maybe 1 year+... I see that, in order to subscribe for Spotify premium nowadays, the cost is $9.99. Did the price change? And if so, why did my subscription payment not cha...

  • Casual Listener
  • I currently pay $12.99/month for a premium Spotify account, and have been for maybe 1 year+... I see that, in order to subscribe for Spotify premium nowadays, the cost is $9.99.  Did the price c...
  • peterlevitt
  • Casual Listener
  • 140 Views
  • 2 replies
  • 0 likes
  • 140 Views
  • 2 replies
  • 0 likes

Pago

Buenos días, el viernes 21 de abril realice el pago de spotify premium y me llego el correo de confirmación con el recibo, la aplicación la inicie hoy día y me salía un mensaje de que no se pasó el pago. Revise mi extracto de mi tarjeta de crédito y ...

  • Newbie
  • Buenos días, el viernes 21 de abril realice el pago de spotify premium y me llego el correo de confirmación con el recibo, la aplicación la inicie hoy día y me salía un mensaje de que no se pasó el p...
  • 58 Views
  • 0 replies
  • 0 likes
  • 58 Views
  • 0 replies
  • 0 likes

Pengarna dras från mitt konto

Hej!Vi har fått det här från dig:Hej!Problemet är att varje månad så dras det 100kr från mitt konto men när jag vill lyssna på musik så är det fortfarande begränsad, det kmr alltid välj premium för att lyssna obegränsad osv.

  • Newbie
  • Hej! Vi har fått det här från dig: Hej! Problemet är att varje månad så dras det 100kr från mitt konto men när jag vill lyssna på musik så är det fortfarande begränsad, det kmr alltid välj premi...
  • MattSuda
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Tentei assinar o premium para estudantes, porém resolvi cancelar

Olá, eu tentei hoje assinar o Spotify Premium com desconto para estudantes. Preenchi todos os dados e foi pedido a verificação de documentos para comprovar que sou estudante. Como não possuia nenhum documento no momento eu decidi cancelar, porém eu a...

  • Newbie
  • Olá, eu tentei hoje assinar o Spotify Premium com desconto para estudantes. Preenchi todos os dados e foi pedido a verificação de documentos para comprovar que sou estudante. Como não possuia nenhum ...
  • MattSuda
  • Spotify Star
  • 719 Views
  • 1 replies
  • 0 likes
  • 719 Views
  • 1 replies
  • 0 likes

Charged too much

Once again I have been charged £9.99 on top of my £4.99 subscription

  • Newbie
  • Once again I have been charged £9.99 on top of my £4.99 subscription
  • MattSuda
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

From normal premium to student premium!

Hi everyone!I already have a premium account. But I also am a student, and now I would like to use the discount!What do I have to do? Is there a way to switch or I have to deactivate it and subscribe again? If I had to, would I lose all the songs i'v...

  • Newbie
  • Hi everyone! I already have a premium account. But I also am a student, and now I would like to use the discount! What do I have to do? Is there a way to switch or I have to deactivate it and subsc...
  • MattSuda
  • Spotify Star
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

Premium or not?

I signed up for premium a little over a month ago. I would like to cancel and go back to the free version ( I am just not using it as much as I thought I would). I know I signed up for premium because I entered my CC info and I was chaged for the pre...

  • Newbie
  • I signed up for premium a little over a month ago. I would like to cancel and go back to the free version ( I am just not using it as much as I thought I would). I know I signed up for premium becaus...
  • MattSuda
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

Payment

I pay spotify premium at a convenient store but do I need to have a credit card to use the premium? (sorry for my bad english)

  • Newbie
  • I pay spotify premium at a convenient store but do I need to have a credit card to use the premium? (sorry for my bad english)
  • MattSuda
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Premium

I thought i cancelled my premium subscription but I didn't and I got charged the $11 today, I haven't used it but I need that money to pay some urgent bills, am I able to cancel the subscription and get a refund? I haven't used Spotify yet also!?

  • Newbie
  • I thought i cancelled my premium subscription but I didn't and I got charged the $11 today, I haven't used it but I need that money to pay some urgent bills, am I able to cancel the subscription and ...
  • Bittencourt
  • Spotify Star
  • 91 Views
  • 3 replies
  • 0 likes
  • 91 Views
  • 3 replies
  • 0 likes

Premium stopt working

Hi,I have had a premium account for quite some time now. Since yesterday it stopt working, we didn't change anything and are still paying. Can someone help me with this problem.

  • Newbie
  • Hi, I have had a premium account for quite some time now. Since yesterday it stopt working, we didn't change anything and are still paying. Can someone help me with this problem.  
  • MattSuda
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Pago

I subscribed to college spotify I withdraw from the bank account the money, I received the email that was already approved and I was charged again so I have two withdrawals, besides that does not recognize that I am already premium

  • Casual Listener
  • I subscribed to college spotify I withdraw from the bank account the money, I received the email that was already approved and I was charged again so I have two withdrawals, besides that does not rec...
  • MattSuda
  • Spotify Star
  • 170 Views
  • 4 replies
  • 0 likes
  • 170 Views
  • 4 replies
  • 0 likes

Pago no autorizado

Me hicieron un cargo por 1188 sin mi autorizaciónComo puedo darlo de baja?!?Y que me devuelvan lo cobrado

  • Newbie
  • Me hicieron un cargo por 1188 sin mi autorización Como puedo darlo de baja?!? Y que me devuelvan lo cobrado
  • MattSuda
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Won't accept my payment

keeps saying i don't have sufficient credits even though i have

  • Newbie
  • keeps saying i don't have sufficient credits even though i have
  • 58 Views
  • 0 replies
  • 0 likes
  • 58 Views
  • 0 replies
  • 0 likes