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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14158 Views
  • 27 replies
  • 2 likes
  • 14158 Views
  • 27 replies
  • 2 likes

Superuser Contribution Paid for premium but can't listen off line

Why can't I listen to music off line. It shows I have premium memebership. But says I must be online to listen. I have deleted and reinstalled the app and signed out and back in. What the heck!?!?!?

  • Newbie
  • Why can't I listen to music off line. It shows I have premium memebership. But says I must be online to listen. I have deleted and reinstalled the app and signed out and back in. What the heck!?!?!?
  • MonicaM_Bogota
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to remove song from playlist

When I started my 7 day trial I can't seem to figure out how to remove songs from my playlist.

  • Newbie
  • When I started my 7 day trial I can't seem to figure out how to remove songs from my playlist.
  • MonicaM_Bogota
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution doble pago sin reembolso

pague 2 veces el premium 1 no se callo el internet cuando ya habia terminado y parecia como si no registro, entonces le registre de nuevo y me funciono, pero miro en el banco y me cobraron 2 veces, crei q me darian otro mes mas pero tampoco se me ven...

  • Newbie
  • pague 2 veces el premium 1 no se callo el internet cuando ya habia terminado y parecia como si no registro, entonces le registre de nuevo y me funciono, pero miro en el banco y me cobraron 2 veces, c...
  • MonicaM_Bogota
  • Roadie
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium

Hey, I am using spotify for 2 years as a premium member... I lost my crédit card 3 weeks ago so I did not pay for august and my account have been suspended... Since I did receive my new card so today I Tried to retake it! The payment has been done an...

  • Newbie
  • Hey, I am using spotify for 2 years as a premium member... I lost my crédit card 3 weeks ago so I did not pay for august and my account have been suspended... Since I did receive my new card so today...
  • MonicaM_Bogota
  • Roadie
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium suddenly stopped working

I subscreibe to spotify premium last christmas, so I still have a few months left on my year subscription, but today all of the premium features suddenly stopped working. It would be great if spotify support could check this issue out.

  • Newbie
  • I subscreibe to spotify premium last christmas, so I still have a few months left on my year subscription, but today all of the premium features suddenly stopped working. It would be great if spotify...
  • MonicaM_Bogota
  • Roadie
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution No premium features

I bought premium for family, but on the account which i bought it for, it doesnt have any premium features on my playlists or saved songs. Help?

  • Newbie
  • I bought premium for family, but on the account which i bought it for, it doesnt have any premium features on my playlists or saved songs. Help?
  • MonicaM_Bogota
  • Roadie
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution NO PUEDO ACTUALIZAR LOS DATOS DE PAGO

Buenos días.Spotify me ha solicitado actualizar los datos de pago pero no he podido registrar la nueva tarjeta de credito para pagar ya que me aparece un letrero con el lema "Ups, algo ha salido mal, intentalo de nuevo más tarde", sin embargo lo he i...

  • Newbie
  • Buenos días. Spotify me ha solicitado actualizar los datos de pago pero no he podido registrar la nueva tarjeta de credito para pagar ya que me aparece un letrero con el lema "Ups, algo ha salido ma...
  • MonicaM_Bogota
  • Roadie
  • 592 Views
  • 1 replies
  • 0 likes
  • 592 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to Change Payment Information.

Tried to change my payment information because I got a new card. Screen keeps spinning saying payment failed. Would'nt let me update my information, so I just cancelled my accounting thinking that it would let me reapply. But now I have no premium ac...

  • Casual Listener
  • Tried to change my payment information because I got a new card. Screen keeps spinning saying payment failed. Would'nt let me update my information, so I just cancelled my accounting thinking that it...
  • WillKirkgard
  • Newbie
  • 366 Views
  • 5 replies
  • 0 likes
  • 366 Views
  • 5 replies
  • 0 likes

Superuser Contribution Changing Payment Not Working

I recently switched debit cards and am trying to switch to my new debit card so I can maintain my Spotify Premium subscription. Every time I try to change the card information to my new card, it comes up with the message "Oops! Something went wrong, ...

  • Newbie
  • I recently switched debit cards and am trying to switch to my new debit card so I can maintain my Spotify Premium subscription. Every time I try to change the card information to my new card, it come...
  • MonicaM_Bogota
  • Roadie
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged twice per month for two months now and cannot get any help solving this!!!!!

I have recently noticed for the past two months now that my bank account is being charged by Spotify twice a month with two different amounts. Once around the 9th or 10th of $10.59 and again around the 17th or something of $13.77. I saw where the Hel...

  • Newbie
  • I have recently noticed for the past two months now that my bank account is being charged by Spotify twice a month with two different amounts. Once around the 9th or 10th of $10.59 and again around t...
  • MonicaM_Bogota
  • Roadie
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Un intruso en mi cuenta

Hola, desde hace un par de dias estoy teniendo un dispositivo ajeno o extrano en mi cuenta, lo sorprendi cuando la app me indica q se esta reproduciendo en otro dispositivo y lo ha hecho insistemente. Mi cuenta esta asociada a facebook, cambie la pas...

  • Visitor
  • Hola, desde hace un par de dias estoy teniendo un dispositivo ajeno o extrano en mi cuenta, lo sorprendi cuando la app me indica q se esta reproduciendo en otro dispositivo y lo ha hecho insistemente...
  • 299 Views
  • 0 replies
  • 1 likes
  • 299 Views
  • 0 replies
  • 1 likes

Cobrança indevida

Tentei assinar o Premium universitário, coloquei minha faculdade, porém não conclui a identificação de que era estudande e sai da aba de verificação, porém na fatura chegou uma cobrança do SpotifyPs: a conta ainda está FREE

  • Newbie
  • Tentei assinar o Premium universitário, coloquei minha faculdade, porém não conclui a identificação de que era estudande e sai da aba de verificação, porém na fatura chegou uma cobrança do Spotify P...
  • Bittencourt
  • Spotify Star
  • 224 Views
  • 3 replies
  • 0 likes
  • 224 Views
  • 3 replies
  • 0 likes

30 data free trial

Hey! I had a Spotify account and I tried the 30 days free offer. I closed that account and create a new one. And I wanted to try the 30 days free but when I wrote my credit card number a message told me that it seems like I have a similar offer. I wa...

  • Visitor
  • Hey! I had a Spotify account and I tried the 30 days free offer. I closed that account and create a new one. And I wanted to try the 30 days free but when I wrote my credit card number a message told...
  • Maxim
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Being Charged 5 times for spotify

Hello I just signed up for spotify student discount, but it kept redirecting me back to the billing information. So I didn't know if I was being charged for every attempt to get Spotify Student. Is there a way to get reimbursed my $4.99 back all thos...

  • Newbie
  • Hello I just signed up for spotify student discount, but it kept redirecting me back to the billing information.  So I didn't know if I was being charged for every attempt to get Spotify Student...
  • Maxim
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disable premium in non exitent account

Hi i've closed my facebook account which was linked to spotify, but now i can't log to spotify and i can use only the current actives sessions but once i try to access to my account spotify open edge explorer and i can't access to my account to cance...

  • Newbie
  • Hi i've closed my facebook account which was linked to spotify, but now i can't log to spotify and i can use only the current actives sessions but once i try to access to my account spotify open edge...
  • MonicaM_Bogota
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Started free premium trial yet it won't work

This morning I started my free premium trial and the only thing it's allowed me to do is download songs anytime I try to do anything you need for premium an add pop s up telling me to get premium then takes me to family premium when I don't need it.H...

  • Newbie
  • This morning I started my free premium trial and the only thing it's allowed me to do is download songs anytime I try to do anything you need for premium an add pop s up telling me to get premium the...
  • slayerdoctor
  • Newbie
  • 173 Views
  • 1 replies
  • 1 likes
  • 173 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Premium will not work on phone.

I got Spotify premium and it recently stopped working on my cell phone. Using the same login it works on both my PS4 and my laptop, but will only show as a free account on my phone?

  • Regular
  • I got Spotify premium and it recently stopped working on my cell phone. Using the same login it works on both my PS4 and my laptop, but will only show as a free account on my phone?
  • Slayer02348
  • Regular
  • 678 Views
  • 11 replies
  • 0 likes
  • 678 Views
  • 11 replies
  • 0 likes

I have to pay for my free trial time

Hello,I have to pay for my free trial time that is not normal?I had 2 months spotify premium , so i paid 1 month but i also have to pay the second month but that was the free trial time.Can you help me?

  • Newbie
  • Hello, I have to pay for my free trial time that is not normal? I had 2 months spotify premium , so i paid 1 month but i also have to pay the second month but that was the free trial time. Can you...
  • 126 Views
  • 0 replies
  • 0 likes
  • 126 Views
  • 0 replies
  • 0 likes