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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14843 Views
  • 27 replies
  • 2 likes
  • 14843 Views
  • 27 replies
  • 2 likes

Student discount

Hey! I've been a premium member for a few years now- with the student discount. This month I was charged 9.99, I just updated my student discount subscription to pay 4.99- how can I get refunded then for the 4.99 extra that I'm paying this month? Sin...

  • Newbie
  • Hey! I've been a premium member for a few years now- with the student discount. This month I was charged 9.99, I just updated my student discount subscription to pay 4.99- how can I get refunded then...
  • Jacob
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Charged twice

I am being charged twice this month.

  • Newbie
  • I am being charged twice this month.
  • Jacob
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

SUBSCRIPTION. MONEY BACK.

Okay I was with Spotify Family, but y'all are really confusing because my family was kicked out and their addresses couldn't be "verified" like I'm mad confused? All I know is, I got charged TODAY, and my family doesn't even have access to it. So I g...

  • Visitor
  • Okay I was with Spotify Family, but y'all are really confusing because my family was kicked out and their addresses couldn't be "verified" like I'm mad confused?   All I know is, I got charged...
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
  • 0 likes

Superuser Contribution Still saying "trial" although upgraded

Hello, I just upgraded to Premium Family but in my app it still says Premium Trial (I clicked on the 7 day trial before). Is this normal?

  • Newbie
  • Hello,   I just upgraded to Premium Family but in my app it still says Premium Trial (I clicked on the 7 day trial before). Is this normal?
  • MonicaM_Bogota
  • Roadie
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution I by mistake payed for premium when i use to have family

Hi My creditcard was replaced and I forgott to change to the new creditcard number in time. And when I did change few weeks later i by mistake subscribed for just premium and not premium family that I use to have. Now my family member has lost their ...

  • Newbie
  • Hi   My creditcard was replaced and I forgott to change to the new creditcard number in time. And when I did change few weeks later i by mistake subscribed for just premium and not premium fam...
  • MonicaM_Bogota
  • Roadie
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Problema con el pago

Buenos días, ayer me hice una cuenta premium para estudiantes y me cobraron dos veces la suscripción. Como puedo resolverlo? He leído el apartado de ayuda que pone que a veces aparece dos veces pero no te lo descuentan dos veces, pero ese no es mi ca...

  • Casual Listener
  • Buenos días, ayer me hice una cuenta premium para estudiantes y me cobraron dos veces la suscripción. Como puedo resolverlo? He leído el apartado de ayuda que pone que a veces aparece dos veces pero ...
  • gmorgado2411
  • Casual Listener
  • 425 Views
  • 6 replies
  • 0 likes
  • 425 Views
  • 6 replies
  • 0 likes

Superuser Contribution I cant buy Premium with my Mobilephone

Hi, after my free month i want to buy Premium, but there was like an error "Your payment failed" after some Trys it says "You have the limmited Subscriptions for your mobilenumber". I have enought money on my mobile. Hope you can help me, cause its m...

  • Newbie
  • Hi, after my free month i want to buy Premium, but there was like an error "Your payment failed" after some Trys it says "You have the limmited Subscriptions for your mobilenumber". I have enought mo...
  • MonicaM_Bogota
  • Roadie
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not working

Hello I have subscribed to premium (60 days free trial) and I can't skip songs all time I want. It tells me it's a premium feature but I already have premium. And I logged out and in again after purchasing. Can we help me please

  • Newbie
  • Hello I have subscribed to premium (60 days free trial) and I can't skip songs all time I want. It tells me it's a premium feature but I already have premium. And I logged out and in again after purc...
  • MonicaM_Bogota
  • Roadie
  • 181 Views
  • 1 replies
  • 1 likes
  • 181 Views
  • 1 replies
  • 1 likes

Superuser Contribution Renewing subscription

I'm trying to change my card information to renew my subscription but it just keeps saying "oops something went wrong, please try again"

  • Newbie
  • I'm trying to change my card information to renew my subscription but it just keeps saying "oops something went wrong, please try again"
  • MonicaM_Bogota
  • Roadie
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

time of expiring

I have a question, a stupid one maybe. So, my expiration date is on 2017-8-19 but will it expire at 00:00 or at 23:59?

  • Newbie
  • I have a question, a stupid one maybe. So, my expiration date is on 2017-8-19 but will it expire at 00:00 or at 23:59? 
  • 111 Views
  • 0 replies
  • 0 likes
  • 111 Views
  • 0 replies
  • 0 likes

cant update payment options

Spotify terrible experince trying to a) update my payment options and b) find out how to get some service

  • Casual Listener
  • Spotify terrible experince trying to a) update my payment options and b) find out how to get some service
  • johnsonclock
  • Casual Listener
  • 167 Views
  • 2 replies
  • 0 likes
  • 167 Views
  • 2 replies
  • 0 likes

PAGUEI E NÃO ATUALIZOU PARA PREMIUM.

Olá, boa tarde. Eu resolvi fazer o plano premium familiar, fui passar o cartão, coloquei os dados direitinho aí ficou carregando para autorizar e quando terminou de carregar voltou para a mesma tela de preencher os dados do cartão sem me dizer se tin...

  • Newbie
  • Olá, boa tarde. Eu resolvi fazer o plano premium familiar, fui passar o cartão, coloquei os dados direitinho aí ficou carregando para autorizar e quando terminou de carregar voltou para a mesma tela ...
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

Is it possible to find the account I payed premium for through the transaction ID?

I recently received an email confirming a payment for a monthly subscription.I am suspecting it's not for my main account because I have 18 more days for my current month of premium which I already paid.Is it possible to get the username/email of the...

  • Newbie
  • I recently received an email confirming a payment for a monthly subscription. I am suspecting it's not for my main account because I have 18 more days for my current month of premium which I already...
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

Solved!! Can't shuffle, ads, suggested songs etc. with Premium

I got Spotify premium (family plan) yesterday and it won't let me do things I should with premium. When I try to shuffle my Playlist it shows me the ad to get premium, and when I try to add songs to my queue. I also can't fast forward or rewind songs...

  • Newbie
  • I got Spotify premium (family plan) yesterday and it won't let me do things I should with premium. When I try to shuffle my Playlist it shows me the ad to get premium, and when I try to add songs to ...
  • noisette__
  • Newbie
  • 386 Views
  • 2 replies
  • 0 likes
  • 386 Views
  • 2 replies
  • 0 likes

I paid for Premium Student, it shows as Spotify Premium, but works as Spotify Free.

Hey. I bought Spotify Premium for students, been verified positively and since 15.08.2017 I should be able to use Spotify as Premium and it shows as Premium on desktop. When I use app - when I'm listening to an album, after two tracks it switches to ...

  • Newbie
  • Hey. I bought Spotify Premium for students, been verified positively and since 15.08.2017 I should be able to use Spotify as Premium and it shows as Premium on desktop. When I use app - when I'm list...
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes

Problemas con mi suscripcion premium

Tengo un problema, compre una tarjeta de prepago de 3 meses y en mi cuenta aparece que el premium se termina en 3 meses, pero cuando quiero regresar una cancion, poner aleatorio me dice que tengi que ser premium para hacerlo y ya lo soy asi que no en...

  • Newbie
  • Tengo un problema, compre una tarjeta de prepago de 3 meses y en mi cuenta aparece que el premium se termina en 3 meses, pero cuando quiero regresar una cancion, poner aleatorio me dice que tengi que...
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Paguei mas não consigo usar o Premium

Paguei esta manhã o Premium, mas ainda não liberaram para eu usar, já entrei e saí diversas vezes, quis entrar em contato mas não consegui mesmo com o boleto no meu e-mail. Gostaria de saber como resolver isso, sempre quis pagar pelo Premium, e não e...

  • Newbie
  • Paguei esta manhã o Premium, mas ainda não liberaram para eu usar, já entrei e saí diversas vezes, quis entrar em contato mas não consegui mesmo com o boleto no meu e-mail. Gostaria de saber como res...
  • 223 Views
  • 0 replies
  • 0 likes
  • Android
  • 223 Views
  • 0 replies
  • 0 likes

Family Plan, email twice has not sent to my husband

I upgraded to family plan, added his email address, sent twice and the email has not gone through. How do i fix this?

  • Newbie
  • I upgraded to family plan, added his email address, sent twice and the email has not gone through. How do i fix this?  
  • sgarrison4
  • Newbie
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

I WANT MY MONEY REFUNDED

Hello Spotify Team, I have been trying to contact someone on your team in regards to cancelling my subscription. This has been an on-going battle since January. I've sent multiple e-mails, I've tweeted your team, and I've even posted on the message b...

  • Newbie
  • Hello Spotify Team,    I have been trying to contact someone on your team in regards to cancelling my subscription. This has been an on-going battle since January. I've sent multiple e-ma...
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution De premium a free y de nuevo premium

Hola, tengo una duda, si por ejemplo tengo premium durante por dos meses, añado musica a mi biblioteca, hago listas, etc. Y por razones de estudio voy a estar tiempo sin escuchar musica y entonces decido cancelar premium, se que durante ese tiempo no...

  • Casual Listener
  • Hola, tengo una duda, si por ejemplo tengo premium durante por dos meses, añado musica a mi biblioteca, hago listas, etc. Y por razones de estudio voy a estar tiempo sin escuchar musica y entonces de...
  • alfonzzo7
  • Casual Listener
  • 307 Views
  • 2 replies
  • 0 likes
  • 307 Views
  • 2 replies
  • 0 likes