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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5281 Views
  • 23 replies
  • 2 likes
  • 5281 Views
  • 23 replies
  • 2 likes

Solved!! Using Spotify premium outside the U.K.

I'm just wondering, can a family member who is outside the U.K (Canada) would be able to use my Spotify premium account?

  • Regular
  • I'm just wondering, can a family member who is outside the U.K (Canada) would be able to use my Spotify premium account?
  • Bittencourt
  • Spotify Star
  • 260 Views
  • 5 replies
  • 0 likes
  • 260 Views
  • 5 replies
  • 0 likes

Card wouldnt go through unfair outcome

So about two and a half weeks ago I got spotty and it said I could get three months of premium for $0.99 a month but there was a problem with my payment so I bypassed it and now it completely kicked me off premium and it says it's $9.99 a month now l...

  • Newbie
  • So about two and a half weeks ago I got spotty and it said I could get three months of premium for $0.99 a month but there was a problem with my payment so I bypassed it and now it completely kicked ...
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

Solved!! Premium subscription NOT working

Hello Spotify, I received an email offer of 3 months Premium for $0.99 CAD, which I signed up for on June 26. There is a receipt in my inbox verifying the charge and the subscription. This has not activated on my account and I am still on Spotify fre...

  • Casual Listener
  • Hello Spotify,   I received an email offer of 3 months Premium for $0.99 CAD, which I signed up for on June 26.  There is a receipt in my inbox verifying the charge and the subscription.&...
  • mtannur
  • Casual Listener
  • 271 Views
  • 2 replies
  • 0 likes
  • 271 Views
  • 2 replies
  • 0 likes

Subscribed free trial but unable to purchase directly

Hi Spotify team. I have subscribed free trial and now I would like to purchase it directly and totally use the premium feature. I really need it as soon as possible. Thank you.

  • Newbie
  • Hi Spotify team. I have subscribed free trial and now I would like to purchase it directly and totally use the premium feature. I really need it as soon as possible. Thank you.
  • Bittencourt
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

se genera un interes por pago tardio? de cuanto?

sin él podido Realizar mi pago! y Corto ayerCuanto seria el interes Que génera o como Funciona?

  • Newbie
  • sin él podido Realizar mi pago! y Corto ayer Cuanto seria el interes Que génera  o como Funciona?
  • Bittencourt
  • Spotify Star
  • 587 Views
  • 1 replies
  • 0 likes
  • 587 Views
  • 1 replies
  • 0 likes

Premium familiar no me funciona

Me uní a un plan familiar y ya confirme la cuenta con el codigo pero cuando me logueo no me sale premium ayudaa

  • Newbie
  • Me uní a un plan familiar y ya confirme la cuenta con el codigo pero cuando me logueo no me sale premium ayudaa
  • Bittencourt
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Ayuda¡

Leyó tenía spofity premium y me enviaron un correo para que activará mi cuenta pero no lo hice porque no lo había visto y me cambiaron a spofity gratis y ahora que quiero el premium ya que yo no soy el titular pongo la dirección correcta que ya había...

  • Newbie
  • Leyó tenía spofity premium y me enviaron un correo para que activará mi cuenta pero no lo hice porque no lo había visto y me cambiaron a spofity gratis y ahora que quiero el premium ya que yo no soy ...
  • 80 Views
  • 0 replies
  • 0 likes
  • 80 Views
  • 0 replies
  • 0 likes

Spotify Premium Family stopped working

We have had Spotify Premium Family for a while and it worked fine. A week or so ago it stoped working, and every time we log into Spotify it says we are on the free service. Our bank account has been charged, so I know we are still paying for it. How...

  • Newbie
  • We have had Spotify Premium Family for a while and it worked fine. A week or so ago it stoped working, and every time we log into Spotify it says we are on the free service. Our bank account has been...
  • Bittencourt
  • Spotify Star
  • 159 Views
  • 2 replies
  • 0 likes
  • 159 Views
  • 2 replies
  • 0 likes

Superuser Contribution Changing subscriptions

I have premium and paid for a year of service upfront. This subscription is due again in October for the following year. However, want to upgrade to family now. Will I just pay the difference and how will I know this will happen?

  • Newbie
  • I have premium and paid for a year of service upfront. This subscription is due again in October for the following year. However, want to upgrade to family now. Will I just pay the difference and how...
  • SergioDavid
  • Roadie
  • 928 Views
  • 1 replies
  • 0 likes
  • 928 Views
  • 1 replies
  • 0 likes

Superuser Contribution Annual Subscription

I paid for an annual subscription but why is it still charging monthly?

  • Newbie
  • I paid for an annual subscription but why is it still charging monthly?
  • SergioDavid
  • Roadie
  • 618 Views
  • 1 replies
  • 0 likes
  • 618 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

I can't find out any premium item in Spotify app,I want to premium.

  • Newbie
  • I can't find out any premium item in Spotify app,I want to premium.
  • SergioDavid
  • Roadie
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not taking my payment

I used my globe prepaid load to subscribe to premium but it's not taking it. It would say that something's wrong.

  • Newbie
  • I used my globe prepaid load to subscribe to premium but it's not taking it. It would say that something's wrong.
  • SergioDavid
  • Roadie
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelar conta

NAO CONSIGO CANCELAR A MINHA CONTA POIS NAO APARECE ESSA OPÇÃO !!! SEGUNDO O SITE EU AINDA SOU FREE POREM A COBRANÇA VEM TODO MES NO MEU CARTÃO !

  • Newbie
  • NAO CONSIGO CANCELAR A MINHA CONTA POIS NAO APARECE ESSA OPÇÃO !!! SEGUNDO O SITE EU AINDA SOU FREE POREM A COBRANÇA VEM TODO MES NO MEU CARTÃO ! 
  • SergioDavid
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium isn't working

I payed 0.99 for 3 months of premium recently and it charged my account but my spotify isn't premium. I've tried logging out and back in, I've tried reinstalling and nothings worked. Please help as soon as possible.

  • Newbie
  • I payed 0.99 for 3 months of premium recently and it charged my account but my spotify isn't premium. I've tried logging out and back in, I've tried reinstalling and nothings worked. Please help as s...
  • SergioDavid
  • Roadie
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution problem with gift premium

I ve a premium family subscription. I've tried to gift a premium (1 month) to a friend of mine (spotify free account) but the payment failed and an error message appeared "you are premium family...can't change your status...etc...). But I DO NOT WANT...

  • Casual Listener
  • I ve a premium family subscription. I've tried to gift a premium (1 month) to a friend of mine (spotify free account) but the payment failed and an error message appeared "you are premium family...ca...
  • SergioDavid
  • Roadie
  • 930 Views
  • 1 replies
  • 0 likes
  • 930 Views
  • 1 replies
  • 0 likes

Me quitan Spotify premium (plan familiar) por no confirmar el domicilio

Hola, me mandaron un correo pidiendo que verificara mi cuenta, en el cual me pedían SOLAMENTE el código postal. Puse el mismo que el titular de la cuenta y al los días recibo otro correo, en el que me dicen que no han podido verificar la cuenta por l...

  • Newbie
  • Hola, me mandaron un correo pidiendo que verificara mi cuenta, en el cual me pedían SOLAMENTE el código postal. Puse el mismo que el titular de la cuenta y al los días recibo otro correo, en el que m...
  • 166 Views
  • 0 replies
  • 1 likes
  • 166 Views
  • 0 replies
  • 1 likes

Superuser Contribution I need my account deleted

I accidentally signed up for premium can u please delete my account

  • Newbie
  • I accidentally signed up for premium can u please delete my account 😘
  • SergioDavid
  • Roadie
  • 905 Views
  • 1 replies
  • 0 likes
  • 905 Views
  • 1 replies
  • 0 likes

Superuser Contribution OVERPAYMENT

Hello, I just made a payment, but paid three times. I ask you to be paid back. Please help me.My Spotify ussername; talhakayaci

  • Newbie
  • Hello, I just made a payment, but paid three times. I ask you to be paid back. Please help me. My Spotify ussername; talhakayaci
  • SergioDavid
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes