Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Moderator
- 13264 Views
- 6 replies
- 0 likes
- 13264 Views
- 6 replies
- 0 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 1331 Views
- 19 replies
- 1 likes
- 1331 Views
- 19 replies
- 1 likes
Solved!! Cannot Redeem Gift Card
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
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- Casual Listener
- 47252 Views
- 20 replies
- 3 likes
- 47252 Views
- 20 replies
- 3 likes
Superuser Contribution premium isnt working with my rogers account please help!!!
tried contacting rogers, its fine on there end they told to contact spotify for further help. They told me my account is still pending on spotify but i have no idea where to begin with trying to fix this problem. recenlty had phones turned off which ...
- tried contacting rogers, its fine on there end they told to contact spotify for further help. They told me my account is still pending on spotify but i have no idea where to begin with tryi...
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- Roadie
- 193 Views
- 1 replies
- 0 likes
- 193 Views
- 1 replies
- 0 likes
Superuser Contribution Premium promo 0.99
Hi. I used my other email just to subscribed to your .99 for 3 months and i am eligible. While i was doing it then when i click the start my premium it went back to the same page then i tried it again. Why am i charged 9.99 now?
- Hi. I used my other email just to subscribed to your .99 for 3 months and i am eligible. While i was doing it then when i click the start my premium it went back to the same page then i tried it agai...
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- Roadie
- 751 Views
- 1 replies
- 0 likes
- 751 Views
- 1 replies
- 0 likes
Doble Pago en Moneda Local y Dolares
Hola me gustaria saber a quien recurrir, tengo problema con el pago de spotify, donde me han cobrado dos veces, 28.90 en en moneda local( Peru, Soles) y otra en Dolares. por 8.90 Dolares, no se porque paso esto y a quien podria recurrir. Saludos
- Hola me gustaria saber a quien recurrir, tengo problema con el pago de spotify, donde me han cobrado dos veces, 28.90 en en moneda local( Peru, Soles) y otra en Dolares. por 8.90 Dolares, no se...
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- 180 Views
- 0 replies
- 1 likes
- 180 Views
- 0 replies
- 1 likes
Premium does't works on device and pc
On the spotify website I say I have the premium account but on pc and cell phone me from the spotify free account...Why? (I've activated a month of spotify about a week ago)
- On the spotify website I say I have the premium account but on pc and cell phone me from the spotify free account...Why? (I've activated a month of spotify about a week ago)
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- Community Legend
- 1369 Views
- 3 replies
- 0 likes
- 1369 Views
- 3 replies
- 0 likes
One of my family member was kicked off from family plan with no reason
One of my family member was kicked off from family plan with no reason. (Except him, others members are still in the family, and I'm sure there's no problem with payment. )Sent him new invitations for hundreds times still didn't make him back. Could ...
- One of my family member was kicked off from family plan with no reason. (Except him, others members are still in the family, and I'm sure there's no problem with payment. ) Sent him new invitations ...
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- 267 Views
- 0 replies
- 0 likes
- 267 Views
- 0 replies
- 0 likes
Paid $9.99 for premium, still have free version
So I have 2 frustrating problems. First, I received an offer for 3 months for $0.99. I clicked the offer, and the page wouldn't load, so I went back, and when another ad that said 3 months popped up I clicked. This time it worked, and I was charged $...
- So I have 2 frustrating problems. First, I received an offer for 3 months for $0.99. I clicked the offer, and the page wouldn't load, so I went back, and when another ad that said 3 months popped up ...
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- Spotify Star
- 100 Views
- 1 replies
- 0 likes
- 100 Views
- 1 replies
- 0 likes
Spotify charge me but i still don't have the music.
Hello!!My mobile was bad so I took it to the mobile company. Obviously they erase everything. Well, when I get the app (Spotify) again the app never back to premium but they charge me at the credit card. I did everything you said at the account but n...
- Hello!! My mobile was bad so I took it to the mobile company. Obviously they erase everything. Well, when I get the app (Spotify) again the app never back to premium but they charge me at the credit...
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- Spotify Star
- 111 Views
- 1 replies
- 0 likes
- 111 Views
- 1 replies
- 0 likes
my family got removed from my subscription
after the billed date on my account, all of my family members have been removed from my account... I cant add them again because even their slot is gone
- after the billed date on my account, all of my family members have been removed from my account... I cant add them again because even their slot is gone
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- 83 Views
- 0 replies
- 0 likes
- 83 Views
- 0 replies
- 0 likes
Is there no customer support?? Spotify won´t recognize my husband´s address (same as mine)
My husband and three daughters and I enjoy a family premium Spotify account, we all reside at the same address and have not had any issues until about 2 weeks ago. All had to reconfirm our address. My daughters now after many trials and errors are ab...
- My husband and three daughters and I enjoy a family premium Spotify account, we all reside at the same address and have not had any issues until about 2 weeks ago. All had to reconfirm our address. M...
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- Spotify Star
- 167 Views
- 1 replies
- 0 likes
- 167 Views
- 1 replies
- 0 likes
If i started a free premium trial....
If i started free premium trial by mistake, do i have to do anything like cancel the order from my account, help! Because i want to delete my account from spotify so i want to knowbdoes the free trial automaticaly end or do i have to do something?
- If i started free premium trial by mistake, do i have to do anything like cancel the order from my account, help! Because i want to delete my account from spotify so i want to knowbdoes the free tria...
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- Spotify Star
- 261 Views
- 7 replies
- 0 likes
- 261 Views
- 7 replies
- 0 likes
Pasar a plan Familiar desde Premium Promo 3 meses $290
HOla, buen día. Planteo mi situacion:Actualmente tengo cuenta premium por $290CLP mensual por 3 meses, luego comienza la suscripcion completa $3.490CLP. Quiero pasarme a Plan Familiar junto con mis hermanos, que actualmente estan en la misma situacio...
- HOla, buen día. Planteo mi situacion: Actualmente tengo cuenta premium por $290CLP mensual por 3 meses, luego comienza la suscripcion completa $3.490CLP. Quiero pasarme a Plan Familiar junto ...
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- 356 Views
- 0 replies
- 0 likes
- 356 Views
- 0 replies
- 0 likes
Solved!! Payment is taken but premium hasnt started yet.
Hi. Recently i have paid the required amount for my spotify premium account for students. Payment is taken but my premium hasn't started. I was just curious if there is a problem or it is going to start after i am verified as student ?
- Hi. Recently i have paid the required amount for my spotify premium account for students. Payment is taken but my premium hasn't started. I was just curious if there is a problem or it is going to st...
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- Casual Listener
- 230 Views
- 2 replies
- 0 likes
- 230 Views
- 2 replies
- 0 likes
Re: Paid for 3 monts, no premium
I have the same problem, i'd paid 3 days ago, no money in my account, internet says that expires in september, but no premium in android or PC. did you have a solutión so far?
- I have the same problem, i'd paid 3 days ago, no money in my account, internet says that expires in september, but no premium in android or PC. did you have a solutión so far?
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- Casual Listener
- 313 Views
- 10 replies
- 0 likes
- 313 Views
- 10 replies
- 0 likes
Paid for premium, got on the website, but still have the free version on my app.
So upgraded to a premium account on the website, and i seemed to work, showed premium and all. But the account still shows free on the app. So i tried to upgrade again but have already used the offer according to spotify. I can log in on the app, but...
- So upgraded to a premium account on the website, and i seemed to work, showed premium and all. But the account still shows free on the app. So i tried to upgrade again but have already used the offer...
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- Spotify Star
- 121 Views
- 1 replies
- 0 likes
- 121 Views
- 1 replies
- 0 likes
Paid through Dragon pay. No email Confirmation.
Can someone help me. I registered premium yesterday around 7 am through Dragon pay via metrobank, still no premium and acct was been deducted P129.
- Can someone help me. I registered premium yesterday around 7 am through Dragon pay via metrobank, still no premium and acct was been deducted P129.
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- 154 Views
- 0 replies
- 0 likes
- 154 Views
- 0 replies
- 0 likes
Ordered 3 months premium only got 1
I ordered the 3 months premium deal and all went well but today i saw i only got 1 month. Where can i write to get my other 2 months or what can i do?
- I ordered the 3 months premium deal and all went well but today i saw i only got 1 month. Where can i write to get my other 2 months or what can i do?
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- Spotify Star
- 121 Views
- 1 replies
- 0 likes
- 121 Views
- 1 replies
- 0 likes
I can't use my premium
I payed a premium promo and was using it for a month or less and suddenly I don't have premium anymore. I got my ticket payment.
- I payed a premium promo and was using it for a month or less and suddenly I don't have premium anymore. I got my ticket payment.
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- Community Legend
- 133 Views
- 1 replies
- 0 likes
- 133 Views
- 1 replies
- 0 likes
Solved!! Can I send money from my bank, as I have no creditcard? Fine if its for a year or more? Thank you!
I want Premium.I know I´m gonna use this service for a long time,so if I can I would like to pay for 5 years at a time?Thank you for your help. Best Nevigo
- I want Premium.I know I´m gonna use this service for a long time,so if I can I would like to pay for 5 years at a time? Thank you for your help. Best Nevigo
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- Community Legend
- 377 Views
- 5 replies
- 0 likes
- 377 Views
- 5 replies
- 0 likes
Premium for 0,99€
I saw an advertisement for getting Premium for 0,99€ and now I can't find it. Is it still available? I would really appreciate some help finding that, because the offer is great.
- I saw an advertisement for getting Premium for 0,99€ and now I can't find it. Is it still available? I would really appreciate some help finding that, because the offer is great.
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- Newbie
- 126 Views
- 1 replies
- 0 likes
- 126 Views
- 1 replies
- 0 likes
Signed up for premium family but not working
Earlier today I signed up for premium family. My account was working for 4 hours. After I logged out then logged back in its showing me as a free subscription? What is wrong
- Earlier today I signed up for premium family. My account was working for 4 hours. After I logged out then logged back in its showing me as a free subscription? What is wrong
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- Newbie
- 137 Views
- 1 replies
- 0 likes
- 137 Views
- 1 replies
- 0 likes