Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 124892 Views
- 82 replies
- 10 likes
- 124892 Views
- 82 replies
- 10 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 14910 Views
- 27 replies
- 2 likes
- 14910 Views
- 27 replies
- 2 likes
Is it possible to find the account I payed premium for through the transaction ID?
I recently received an email confirming a payment for a monthly subscription.I am suspecting it's not for my main account because I have 18 more days for my current month of premium which I already paid.Is it possible to get the username/email of the...
- I recently received an email confirming a payment for a monthly subscription. I am suspecting it's not for my main account because I have 18 more days for my current month of premium which I already...
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- 153 Views
- 0 replies
- 0 likes
- 153 Views
- 0 replies
- 0 likes
Solved!! Can't shuffle, ads, suggested songs etc. with Premium
I got Spotify premium (family plan) yesterday and it won't let me do things I should with premium. When I try to shuffle my Playlist it shows me the ad to get premium, and when I try to add songs to my queue. I also can't fast forward or rewind songs...
- I got Spotify premium (family plan) yesterday and it won't let me do things I should with premium. When I try to shuffle my Playlist it shows me the ad to get premium, and when I try to add songs to ...
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- Newbie
- 386 Views
- 2 replies
- 0 likes
- 386 Views
- 2 replies
- 0 likes
I paid for Premium Student, it shows as Spotify Premium, but works as Spotify Free.
Hey. I bought Spotify Premium for students, been verified positively and since 15.08.2017 I should be able to use Spotify as Premium and it shows as Premium on desktop. When I use app - when I'm listening to an album, after two tracks it switches to ...
- Hey. I bought Spotify Premium for students, been verified positively and since 15.08.2017 I should be able to use Spotify as Premium and it shows as Premium on desktop. When I use app - when I'm list...
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- 130 Views
- 0 replies
- 0 likes
- 130 Views
- 0 replies
- 0 likes
Problemas con mi suscripcion premium
Tengo un problema, compre una tarjeta de prepago de 3 meses y en mi cuenta aparece que el premium se termina en 3 meses, pero cuando quiero regresar una cancion, poner aleatorio me dice que tengi que ser premium para hacerlo y ya lo soy asi que no en...
- Tengo un problema, compre una tarjeta de prepago de 3 meses y en mi cuenta aparece que el premium se termina en 3 meses, pero cuando quiero regresar una cancion, poner aleatorio me dice que tengi que...
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- 158 Views
- 0 replies
- 0 likes
- 158 Views
- 0 replies
- 0 likes
Paguei mas não consigo usar o Premium
Paguei esta manhã o Premium, mas ainda não liberaram para eu usar, já entrei e saí diversas vezes, quis entrar em contato mas não consegui mesmo com o boleto no meu e-mail. Gostaria de saber como resolver isso, sempre quis pagar pelo Premium, e não e...
- Paguei esta manhã o Premium, mas ainda não liberaram para eu usar, já entrei e saí diversas vezes, quis entrar em contato mas não consegui mesmo com o boleto no meu e-mail. Gostaria de saber como res...
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- 224 Views
- 0 replies
- 0 likes
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Android
- 224 Views
- 0 replies
- 0 likes
Family Plan, email twice has not sent to my husband
I upgraded to family plan, added his email address, sent twice and the email has not gone through. How do i fix this?
- I upgraded to family plan, added his email address, sent twice and the email has not gone through. How do i fix this?
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- Newbie
- 180 Views
- 1 replies
- 0 likes
- 180 Views
- 1 replies
- 0 likes
I WANT MY MONEY REFUNDED
Hello Spotify Team, I have been trying to contact someone on your team in regards to cancelling my subscription. This has been an on-going battle since January. I've sent multiple e-mails, I've tweeted your team, and I've even posted on the message b...
- Hello Spotify Team, I have been trying to contact someone on your team in regards to cancelling my subscription. This has been an on-going battle since January. I've sent multiple e-ma...
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- Spotify Star
- 174 Views
- 1 replies
- 0 likes
- 174 Views
- 1 replies
- 0 likes
Superuser Contribution De premium a free y de nuevo premium
Hola, tengo una duda, si por ejemplo tengo premium durante por dos meses, añado musica a mi biblioteca, hago listas, etc. Y por razones de estudio voy a estar tiempo sin escuchar musica y entonces decido cancelar premium, se que durante ese tiempo no...
- Hola, tengo una duda, si por ejemplo tengo premium durante por dos meses, añado musica a mi biblioteca, hago listas, etc. Y por razones de estudio voy a estar tiempo sin escuchar musica y entonces de...
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- Casual Listener
- 308 Views
- 2 replies
- 0 likes
- 308 Views
- 2 replies
- 0 likes
Even if my subscription wasn't complee they stole me 4.99€
I put all the informations of the credit card in order to get spotify premium at 4.99€, however I couldn't get it because the site didn't accept the name of my school and so I abandoned the site. Today I noticed that they took 4.99€ even if my entry ...
- I put all the informations of the credit card in order to get spotify premium at 4.99€, however I couldn't get it because the site didn't accept the name of my school and so I abandoned the site. Tod...
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- Community Legend
- 198 Views
- 1 replies
- 0 likes
- 198 Views
- 1 replies
- 0 likes
Spotify premium
Hi, i would like to ask how can i pay for spotify premium account? Im from the philippines. I dont have a credit card and paypal account. Can i pay thru my globe prepaid number? Thanks
- Hi, i would like to ask how can i pay for spotify premium account? Im from the philippines. I dont have a credit card and paypal account. Can i pay thru my globe prepaid number? Thanks
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- Spotify Star
- 186 Views
- 1 replies
- 0 likes
- 186 Views
- 1 replies
- 0 likes
Can't listen to playlists and songs offline
I'm a Premium member and recently I've noticed that my brother and friends are able to listen to playlists and songs that they have not saved whilst they are offline. For instance, during a car journey my brother was able to search for an artist and ...
- I'm a Premium member and recently I've noticed that my brother and friends are able to listen to playlists and songs that they have not saved whilst they are offline. For instance, during a car journ...
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- 127 Views
- 0 replies
- 0 likes
- 127 Views
- 0 replies
- 0 likes
Can't add songs to queue?
So I got the free 60 days premium trial, and I'd like to use the queue feature. I already had to reinstall spotify because it would just tell me to get premium, and now when I try, it basically tells me that I can't add the song to the queue.Other th...
- So I got the free 60 days premium trial, and I'd like to use the queue feature. I already had to reinstall spotify because it would just tell me to get premium, and now when I try, it basically tells...
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- 122 Views
- 0 replies
- 0 likes
- 122 Views
- 0 replies
- 0 likes
Premium account for family doesnt work
We just got a family account (double res) and I accepted the invitation but my account still doesn't work (full of keys). I have advertising still. What should I do?Thanks/Anni
- We just got a family account (double res) and I accepted the invitation but my account still doesn't work (full of keys). I have advertising still. What should I do? Thanks/Anni
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- Casual Listener
- 147 Views
- 1 replies
- 0 likes
- 147 Views
- 1 replies
- 0 likes
Charging me different amounts every month
Spotify has been charging me a different amount every month. My in app purchase shows the first month I was charged 13.99, the next 14.99 and after that 17.99 and so on. I need a solution as soon a second possible because these transactions makes no ...
- Spotify has been charging me a different amount every month. My in app purchase shows the first month I was charged 13.99, the next 14.99 and after that 17.99 and so on. I need a solution as soon a s...
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- 103 Views
- 0 replies
- 0 likes
- 103 Views
- 0 replies
- 0 likes
Paying with IDEAL for the first time after first free month.
My free tial ended on the 14th, since then I have been searching my account page to pay my invoice for 9,99, the only IDEAL option I can find after clicking on just about everything is for an abount of 0.01 euro cent, my new invoice states that the p...
- My free tial ended on the 14th, since then I have been searching my account page to pay my invoice for 9,99, the only IDEAL option I can find after clicking on just about everything is for an abount ...
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- 198 Views
- 0 replies
- 0 likes
- 198 Views
- 0 replies
- 0 likes
Superuser Contribution Premium signup pages looping when trying to pay???
I’m trying to sign up for spot premium but after i validate my PayPal details and accept the payment i just get rerouted back to the Spotify premium sign up page - Endless Looping!!! FTW Anyone else having this problem??
- I’m trying to sign up for spot premium but after i validate my PayPal details and accept the payment i just get rerouted back to the Spotify premium sign up page - Endless Looping!!! FTW &n...
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- Casual Listener
- 344 Views
- 2 replies
- 0 likes
- 344 Views
- 2 replies
- 0 likes
Changed Payment Details But Still Charged in Previous Card
Last month I changed my payment details to a new card, but I am still being charged on my old one. Recommendations?
- Last month I changed my payment details to a new card, but I am still being charged on my old one. Recommendations?
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- 98 Views
- 0 replies
- 1 likes
- 98 Views
- 0 replies
- 1 likes
How to cancel subscription with a lost iTunes account
I have premium account and have been trying to cancel it for weeks. I've googled it and it said to go to my iTunes and cancel from there... but the iTunes I previously had when I got the premium subscription, I do not have anymore.
- I have premium account and have been trying to cancel it for weeks. I've googled it and it said to go to my iTunes and cancel from there... but the iTunes I previously had when I got the premium subs...
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- Community Legend
- 192 Views
- 1 replies
- 0 likes
- 192 Views
- 1 replies
- 0 likes
Refund
If you have premium and it already chargered you, but you can't afford it, can you get refunded?
- If you have premium and it already chargered you, but you can't afford it, can you get refunded?
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- Community Legend
- 137 Views
- 1 replies
- 0 likes
- 137 Views
- 1 replies
- 0 likes
Being charged for Spotify Premium when it says i have Spotify Free?
I am being charged for Spotify Premium when it says the I am on Spotify Free. I had Spotify Premium in the past but have not resigned up. I do not want Spotify Premium nor to be charged for it. Inow have a overdraft fee and a charge for something I'm...
- I am being charged for Spotify Premium when it says the I am on Spotify Free. I had Spotify Premium in the past but have not resigned up. I do not want Spotify Premium nor to be charged for it. Inow ...
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- Community Legend
- 179 Views
- 1 replies
- 0 likes
- 179 Views
- 1 replies
- 0 likes