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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55281 Views
  • 23 replies
  • 4 likes
  • 55281 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 33709 Views
  • 19 replies
  • 2 likes
  • 33709 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Pops63
  • Visitor
  • 23080 Views
  • 12 replies
  • 1 likes
  • 23080 Views
  • 12 replies
  • 1 likes

Problem

Ya me hicieron el recargo en la tarjeta pero no se confirmo la suscripcion q hago ayuda

  • Newbie
  • Ya me hicieron el recargo en la tarjeta pero no se confirmo la suscripcion q hago ayuda
  • MattSuda
  • Spotify Star
  • 107 Views
  • 2 replies
  • 0 likes
  • 107 Views
  • 2 replies
  • 0 likes

I've been charged but dont have rhe premium account

I'very been charged 49 MxN for a student account but couldn't post my papers and don't have the premium account.

  • Newbie
  • I'very been charged 49 MxN for a student account but couldn't post my papers and don't have the premium account.
  • MattSuda
  • Spotify Star
  • 147 Views
  • 2 replies
  • 0 likes
  • 147 Views
  • 2 replies
  • 0 likes

Helpdesk please!!

Please: can I get a helpdesk address to ask a direct question and get a direct answer? I subscribed to a music library, not a puzzle library. Thx. Niek

  • Casual Listener
  • Please: can I get a helpdesk address to ask a direct question and get a direct answer? I subscribed to a music library, not a puzzle library. Thx.   Niek
  • MattSuda
  • Spotify Star
  • 214 Views
  • 3 replies
  • 0 likes
  • 214 Views
  • 3 replies
  • 0 likes

Student Subscription, payed three times in 4 days.

Dear Spotify People, Last Thursday the 20th April I found out about the Student Subscription. I subscribed for this and I recieved an email that I got permission. Now I looked into my creditcard bills and it seems that Spotify took 5 euro's two times...

  • Newbie
  • Dear Spotify People,   Last Thursday the 20th April I found out about the Student Subscription.   I subscribed for this and I recieved an email that I got permission.   Now I loo...
  • EthanS1
  • Community Legend
  • 150 Views
  • 2 replies
  • 0 likes
  • 150 Views
  • 2 replies
  • 0 likes

No quiero más Facebook

Hola, quiero eliminar mi cuenta de Facebook y usar spotify con mi cuenta de gmail, pero cada vez que lo hago se vuelve a reactivar la cuenta.Alguien sabe si esto es posible?Gracias.

  • Newbie
  • Hola, quiero eliminar mi cuenta de Facebook y usar spotify con mi cuenta de gmail, pero cada vez que lo hago se vuelve a reactivar la cuenta. Alguien sabe si esto es posible? Gracias.
  • MattSuda
  • Spotify Star
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Pago

Hace 5 días intente realizar la suscripción a Spotify universitarios, me cargaron 3 veces, llame a mi banco y me dijeron que el cargo ya estaba hecho y no como dice Spotify que queda pendiente o que en 48 horas si no se realiza la contratación te lo ...

  • Newbie
  • Hace 5 días intente realizar la suscripción a Spotify universitarios, me cargaron 3 veces, llame a mi banco y me dijeron que el cargo ya estaba hecho y no como dice Spotify que queda pendiente o que ...
  • MattSuda
  • Spotify Star
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Why am I still on premium? I thought I cancelled 2 months ago

I cancelled my premium account 2 months ago to go back to free. I just recently realized that I don't get commercials, and then later I realized that I am still on premium. I didn't want to be still on premium. And I would like to see if there's any ...

  • Newbie
  • I cancelled my premium account 2 months ago to go back to free. I just recently realized that I don't get commercials, and then later I realized that I am still on premium. I didn't want to be still ...
  • MattSuda
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Need to get in contact with Spotify

My subscription has been cancelled. I took out a Vodafone plan for 12 months that included a Spotify premium membership. However Spotify have cancelled my membership and Vodafone can not do anything about it. Please, I really need to get it re-instat...

  • Newbie
  • My subscription has been cancelled. I took out a Vodafone plan for 12 months that included a Spotify premium membership. However Spotify have cancelled my membership and Vodafone can not do anything ...
  • justinewin_
  • Roadie
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

PREMIUM EN DIFERENTES DISPOSITIVOS

Uso spotify premium en tres diferentes dispositivos iOS; Mac, iPad y iPhone, en los dos últimos tengo descargada toda mi musica y en Mac depende de la red Wi-Fi. Cerre la aplicación en el iPhone y se eliminó toda la música descargada y al momento de ...

  • Newbie
  • Uso spotify premium en tres diferentes dispositivos iOS; Mac, iPad y iPhone, en los dos últimos tengo descargada toda mi musica y en Mac depende de la red Wi-Fi.    Cerre la aplicación en...
  • Bittencourt
  • Spotify Star
  • 2477 Views
  • 1 replies
  • 0 likes
  • 2477 Views
  • 1 replies
  • 0 likes

New Spotify AB

After agreeing to the new Spotify AB terms and conditions on the mobile app, my account says that it's now the free service account but I had the premium membership before agreeing to the AB update. If I upgrade to the premium account, will I be char...

  • Visitor
  • After agreeing to the new Spotify AB terms and conditions on the mobile app, my account says that it's now the free service account but I had the premium membership before agreeing to the AB update. ...
  • MattSuda
  • Spotify Star
  • 19438 Views
  • 1 replies
  • 1 likes
  • 19438 Views
  • 1 replies
  • 1 likes

I have been charged twice today april 23.

I got a message I had to update my card, and when I did that I saw that I had been charged twice for this month.When will I get the money back?Ingrid

  • Newbie
  • I got a message I had to update my card, and when I did that  I saw that I had been charged twice for this month. When will I get the money back? Ingrid
  • Bittencourt
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Changing from premium to student discount

Hey guys,I've changed from Premium account to student but i've payed twice this month. How can i get my money back?Tks.

  • Newbie
  • Hey guys, I've changed from Premium account to student but i've payed twice this month. How can i get my money back? Tks.
  • Bittencourt
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Solved!! Payment Failed

Hi, I've been having some issues with having my card charged (error message: your payment provider is having a bad day). I've tried:- Credit cards from all four major issuers- Different browsers (desktop, mobile; with ad blocker disabled) I'm still g...

  • Casual Listener
  • Hi, I've been having some issues with having my card charged (error message: your payment provider is having a bad day).    I've tried: - Credit cards from all four major issuers - Diff...
  • EthanS1
  • Community Legend
  • 4598 Views
  • 5 replies
  • 1 likes
  • 4598 Views
  • 5 replies
  • 1 likes

Paid the subscription in wrong amount

I have a problem when paying subscription via ATM. I would like to pay for the 30 days (monthly) subscription of the Premium, but I typed a wrong number instead of the number that I should type. I forgot the amount that I should send. I kept going se...

  • Newbie
  • I have a problem when paying subscription via ATM. I would like to pay for the 30 days (monthly) subscription of the Premium, but I typed a wrong number instead of the number that I should type. I fo...
  • EthanS1
  • Community Legend
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Going round in circles trying to upgrde to premium

I am wanting to upgrade to premium but I am just gping round in circles. I go to my subscription and I get the offer to try free 30 day trial, I click on continue and it asks for payment (which is fine) I complete my paypal log ins and then it takes ...

  • Visitor
  • I am wanting to upgrade to premium but I am just gping round in circles. I go to my subscription and I get the offer to try free 30 day trial, I click on continue and it asks for payment (which is fi...
  • EthanS1
  • Community Legend
  • 175 Views
  • 3 replies
  • 0 likes
  • 175 Views
  • 3 replies
  • 0 likes

I can't add someone to my family plan

Hi, I'm trying to add my dad to my family plan but it says that it can confirm he lives in the same address although he entered the exact address. I appreciate any help

  • Newbie
  • Hi, I'm trying to add my dad to my family plan but it says that it can confirm he lives in the same address although he entered the exact address. I appreciate any help
  • EthanS1
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

charged premium student but still not in premium

i try the premium student and then i enter all payment info thru visa after i enter it i receive a charge in my card , but after pay it i need to enter my info for student but my school is not in the list so i cant acquired my premium student but you...

  • Newbie
  • i try the premium student and then i enter all payment info thru visa after i enter it i receive a charge in my card , but after pay it i need to enter my info for student but my school is not in the...
  • Robert_W
  • Community Legend
  • 143 Views
  • 2 replies
  • 0 likes
  • 143 Views
  • 2 replies
  • 0 likes

Premium payment

Im trying to pay via mobile (globe) but it says i have insufficient credit in my account. Been trying this for 2 months already until spotify paused my premium acct.

  • Newbie
  • Im trying to pay via mobile (globe) but it says i have insufficient credit in my account. Been trying this for 2 months already until spotify paused my premium acct.
  • Robert_W
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Can't activate my Premium subscription

Hello everyone. In recent days I applied for the new Spotify Premium for Students subscription and after my ID was validated I introduced my card data and a warning appeared saying that there was a problem with the card. A couple of days later I noti...

  • Newbie
  • Hello everyone.   In recent days I applied for the new Spotify Premium for Students subscription and after my ID was validated I introduced my card data and a warning appeared saying that ther...
  • Maxim
  • Spotify Star
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Solved!! Family premium

I am a free user. I pay for my two children to be premium users (£9.99 each). I want them and myself to be under a family premium subscription for £14.99. I am worried that i'll end up paying for the two premium subscriptions + the family premium if ...

  • Newbie
  • I am a free user. I pay for my two children to be premium users (£9.99 each). I want them and myself to be under a family premium subscription for £14.99. I am worried that i'll end up paying for the...
  • Maxim
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes