Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
Take the 120 off my account spotify I don't want to pay for a full year RIGHT NOW.The help page says "if we've charged you twice don't worry it will just pay for next month" I don't want to pay a year in advance and there's no phone number or chat or...
Just like last month, I payed my signature but I did not receive it yet. I am beggining to loose hope, I've already lost one day.
When I went to use my credit card to pay for Spotify premium, it didn't accept the payment originally. A few days later, the charge was cleared on the credit card, but I still haven't recieved premium.
Acabo de renovar mi suscripción a spotify y no me está dejando poner música, me está saliendo you are offline todo el tiempo por favor ayuda
buenas tardes, quisiera cancelar la compra que realice ya que me cobraron 14.000$ de mas, cuando la promocion hablaba de 3 meses por 900$.
i payed for the 3 months premium but my account is still free what should i do
Not sure what to do because it is my postal code and when trying to upgrade it needs it
I was charged twice when trying the premium for student discount .but i was not able to be on premium . And i tried the other one , premium for one month but i cancelled it a week before the premium ends . and i was charged again . Then i tried to cr...
I was charged £9.99 and at no stage in the process of paying was I informed I'll be paying more than I selected which was 0.99p and I have been given the 3 months but have been overcharged and I want my money back and my account disabled permanently ...
Hi,I noticed this evening when I was checking my bank statement online that spotify has been charging me $9.99+tax for the past 2 months (May and June) even though it charged me $4.99+tax in April for the student price (which it should be). What happ...
I need help to find out whether I have two accounts I'm being charged premium for (and have forgotten one of them existed), or if I'm being charged twice a month by mistake. Help, Spotify?
I want to switch from spotify premium trial to a family plan. It says to update account info bc it thinks i am in USA, but am in Canada. I cannot edit my credit card information becuase it wont accept my Canadian postal code on the payment page
(I'm sorry, my English is not so good) I accidently paid twice for this month. First I paid€1,- for three months Spotify Premium, then I thought my account didn't upgraded so I paid again, but this time I accidently didn't select the discount so I pa...
Hi, by mistake I changed my suscription to a family premium. But I need to reverse it, how is it possible?
I used the offer to pay 99 SEK for 3 months but my account info says i will get charged 99 SEK every month. I don't understand why this happened. And what will happen, will I get charged every month or does the offer work but isn't displayed right in...
I purchased a Spotify premium subscription as a student and received the discount for a while, but recently I've been charged $10/month as opposed to the student rate? I haven't changed any of my account's settings. Why could this be and how do I fix...
Hi, My 2 year free spotify premium membership just ended with Fido and it seems it cancelled itself automatically. I would like to join once again but not through Fido, through Spotify directly. How does it work? When i look at my membership status i...
I'm trying to get the student discount subscribtion but i've been getting this "payment using this method is having a problem today, try again later" when it's the only payment method here in indonesia, the error message was translated from indonesia...
Globe gave a promo for 3 months for 129 pesos and it's my first time subscribing to premium... will the 3 months for 129 pesos work on prepaid by subscribing to sp129 on globe? thanks..