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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21926 Views

28 replies

4 likes

  • 21926 Views
  • 28 replies
  • 4 likes

premium

my spotify is telling me to buy premium when i already have it! what do i do?

Newbie

my spotify is telling me to buy premium when i already have it! what do i do?

Nico

Community Legend

146 Views

1 replies

0 likes

  • 146 Views
  • 1 replies
  • 0 likes

Subscribtion get's canceled

Well..my problem is that i wanted to test spotify, i gave all my data etc and "bought" 60 months free but as soon as i was done, the field opened again asking for the data etc again and i got a message that i canceled the subscribtion.. i tried it on...

Newbie

Well..my problem is that i wanted to test spotify, i gave all my data etc and "bought" 60 months free but as soon as i was done, the field opened again asking for the data etc again and i got a messa...

Maxim

Spotify Star

136 Views

1 replies

0 likes

  • 136 Views
  • 1 replies
  • 0 likes

Premium trial

Spotify charged me for premium on my trial which I tried to cancel but online it said I had never started my trial. I want a refund.

Newbie

Spotify charged me for premium on my trial which I tried to cancel but online it said I had never started my trial. I want a refund.

Maxim

Spotify Star

151 Views

1 replies

0 likes

  • 151 Views
  • 1 replies
  • 0 likes

I WANT MY $ BACK!!!

I am furious with Spotify! I just discovered I'm being charged after I canceled my "free" trial!! How do I get in touch with customer service to get my $ BACK?

Newbie

😡I am furious with Spotify! I just discovered I'm being charged after I canceled my "free" trial!! How do I get in touch with customer service to get my $ BACK?😡

Maxim

Spotify Star

149 Views

1 replies

0 likes

  • 149 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Charged and Spotify says I wasn't

I had to change my debit card, I was paying the student discount before. I'm not longer a student so I paid the 120 up front for premium. It worked for a couple days now when I open the app or sign in online it says I don't have premium. My bank stat...

Newbie

I had to change my debit card, I was paying the student discount before. I'm not longer a student so I paid the 120 up front for premium. It worked for a couple days now when I open the app or sign i...

Aimee_T

Roadie

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

My spotify premium isn't going.

Well, I paid for premium yesterday and I am checking every hour to see if I am premium already. But it says that my account is FREE, I don't know what to do because I have already paid for it. Please guys, help me.

Casual Listener

Well, I paid for premium yesterday and I am checking every hour to see if I am premium already. But it says that my account is FREE, I don't know what to do because I have already paid for it. Please...

Bittencourt

Spotify Star

194 Views

3 replies

0 likes

  • 194 Views
  • 3 replies
  • 0 likes

Problem with Spotify Premium

Dear Community,Today I bought my Premium as I do always. It says I have Premium, but I can't switch the Songs how I want to, it says a upgrade to Spotify-Premium is needed, but I have it already?!Someone help meThanks

Casual Listener

Dear Community, Today I bought my Premium as I do always. It says I have Premium, but I can't switch the Songs how I want to, it says a upgrade to Spotify-Premium is needed, but I have it already?...

Bittencourt

Spotify Star

202 Views

2 replies

0 likes

  • 202 Views
  • 2 replies
  • 0 likes

Superuser Contribution Need to change payment but website "under maintenance"

I recently closed my card that was used to pay my bill due to fraud concerns. I got a new card and it so happens that I received it as my payment was due for this month. I'm trying to pay the bill online but the website is "under maintence" and I can...

Newbie

I recently closed my card that was used to pay my bill due to fraud concerns. I got a new card and it so happens that I received it as my payment was due for this month. I'm trying to pay the bill on...

Diegoh

Newbie

250 Views

2 replies

0 likes

  • 250 Views
  • 2 replies
  • 0 likes

If I sign up to the family subscription do you all have to listen to the same music

If I sign up to family spotify do we all have to listen to the same music or can we all use individual accounts and how much does it cost

Newbie

If I sign up to family spotify do we all have to listen to the same music or can we all use individual accounts and how much does it cost

Bittencourt

Spotify Star

324 Views

5 replies

0 likes

  • 324 Views
  • 5 replies
  • 0 likes

Superuser Contribution Modificar datos tarjeta de credito

Hola. Tengo una tarjeta de credito que se me venció y quiero modificar los datos para poner otra tarjeta para que me debiten el cargo por mi cuenta premium y hace dos días que no me toma los datos por error de mantenimiento y actualización de Spotify...

Newbie

Hola. Tengo una tarjeta de credito que se me venció y quiero modificar los datos para poner otra tarjeta para que me debiten el cargo por mi cuenta premium y hace dos días que no me toma los datos po...

Aimee_T

Roadie

701 Views

1 replies

0 likes

  • 701 Views
  • 1 replies
  • 0 likes

Superuser Contribution Please my prem do not work...

Soy premium pero cuando quiero cambiar de canciónes o adelantar la canción no puedo porque dice que no soy premium , pero si puedo descargar música y reproducirla en el orden que yo quiera

Newbie

Soy premium pero cuando quiero cambiar de canciónes o adelantar la canción no puedo porque dice que no soy premium , pero si puedo descargar música y reproducirla en el orden que yo quiera

Aimee_T

Roadie

197 Views

1 replies

0 likes

  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with spotify premium subscription

i can't see the status of my premium, i can't change it or do nothing, because it says that "Spotify is in maintenance please try later" i don't know what to do.

Casual Listener

i can't see the status of my premium, i can't change it or do nothing, because it says that "Spotify is in maintenance please try later" i don't know what to do.  

Aimee_T

Roadie

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift cards

Why the website where I make payment with Gift cards doesn't work?Pleaseee help me

Newbie

Why the website where I make payment with Gift cards doesn't work?Pleaseee help me

Aimee_T

Roadie

188 Views

1 replies

0 likes

  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount

So its pretty simple really, Spotify says it can not verify that I'm a student even though I'm enrolled for fall 2017. It finds my school just fine but it won't allow me to subscribe to the student price...

Newbie

So its pretty simple really, Spotify says it can not verify that I'm a student even though I'm enrolled for fall 2017. It finds my school just fine but it won't allow me to subscribe to the student p...

Aimee_T

Roadie

155 Views

1 replies

0 likes

  • 155 Views
  • 1 replies
  • 0 likes

Telekom Music Streaming Friends Option - Auslandsaufenthalt

Hallo,Auf Grund eines Auslandsaufenthaltes habe ich meinen Telekom Vetrag ruhend geschaltet und damit meine Spotify Premium Option verloren, die ich dann direkt über meine Kreditkarte abgebucht habe. Jetzt bin ich zurück und würde das gerne wieder um...

Casual Listener

Hallo, Auf Grund eines Auslandsaufenthaltes habe ich meinen Telekom Vetrag ruhend geschaltet und damit meine Spotify Premium Option verloren, die ich dann direkt über meine Kreditkarte abgebucht hab...

halbstark1708

Casual Listener

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo realizar el pago de Spotify Premium

Ayuda!!!Estoy intentando registrar mi tarjeta para la suscripción de Spotify Premium... tengo varios días intentándolo y no le deja realizar el pago. Es sorprendente que tengo que reclamar porque no puedo pagar un servicio... ayúdenme necesito ser pr...

Visitor

Ayuda!!! Estoy intentando registrar mi tarjeta para la suscripción de Spotify Premium... tengo varios días intentándolo y no le deja realizar el pago. Es sorprendente que tengo que reclamar porque n...

user-removed

Not applicable

217 Views

2 replies

0 likes

  • 217 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cant manage subcription

Hi. Why cant i manage my subscription and update my payment details? I get the premium trial and it expired on August 24. I did not cancel my subscription because i want to have a premium account and paid thru my visa. But until now, its already 2 da...

Newbie

Hi. Why cant i manage my subscription and update my payment details? I get the premium trial and it expired on August 24. I did not cancel my subscription because i want to have a premium account and...

Aimee_T

Roadie

140 Views

1 replies

0 likes

  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't recover old account

For the longest time I've been not using Facebook to login then one day I accidentally did and it wanted me to sign up for premium again. I did but now I'm paying for Spotify twice every month and can't get into that older account for the life of me.

Newbie

For the longest time I've been not using Facebook to login then one day I accidentally did and it wanted me to sign up for premium again. I did but now I'm paying for Spotify twice every month and ca...

Aimee_T

Roadie

149 Views

1 replies

0 likes

  • 149 Views
  • 1 replies
  • 0 likes

My spotify premium is not working

I still don't have unlimited skips and playback options even after subscribing to spotify premium

Newbie

I still don't have unlimited skips and playback options even after subscribing to spotify premium

Nico

Community Legend

154 Views

1 replies

0 likes

  • 154 Views
  • 1 replies
  • 0 likes