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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83403 Views
  • 30 replies
  • 5 likes
  • 83403 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45642 Views
  • 19 replies
  • 3 likes
  • 45642 Views
  • 19 replies
  • 3 likes

Superuser Contribution You charged me the 10ish and then didnt give me premuim then charged me another 120 to get it

Take the 120 off my account spotify I don't want to pay for a full year RIGHT NOW.The help page says "if we've charged you twice don't worry it will just pay for next month" I don't want to pay a year in advance and there's no phone number or chat or...

  • Newbie
  • Take the 120 off my account spotify I don't want to pay for a full year RIGHT NOW. The help page says "if we've charged you twice don't worry it will just pay for next month" I don't want to pay a y...
  • Julian
  • Moderator
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium

Just like last month, I payed my signature but I did not receive it yet. I am beggining to loose hope, I've already lost one day.

  • Newbie
  • Just like last month, I payed my signature but I did not receive it yet. I am beggining to loose hope, I've already lost one day.
  • Julian
  • Moderator
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution I paid for premium but it hasnt showed up.

When I went to use my credit card to pay for Spotify premium, it didn't accept the payment originally. A few days later, the charge was cleared on the credit card, but I still haven't recieved premium.

  • Newbie
  • When I went to use my credit card to pay for Spotify premium, it didn't accept the payment originally. A few days later, the charge was cleared on the credit card, but I still haven't recieved premiu...
  • Julian
  • Moderator
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me aparece offline siendo que ya pague

Acabo de renovar mi suscripción a spotify y no me está dejando poner música, me está saliendo you are offline todo el tiempo por favor ayuda

  • Casual Listener
  • Acabo de renovar mi suscripción a spotify y no me está dejando poner música, me está saliendo you are offline todo el tiempo por favor ayuda
  • Juanjosesisul
  • Casual Listener
  • 162 Views
  • 2 replies
  • 0 likes
  • 162 Views
  • 2 replies
  • 0 likes

Superuser Contribution pago incorrecto

buenas tardes, quisiera cancelar la compra que realice ya que me cobraron 14.000$ de mas, cuando la promocion hablaba de 3 meses por 900$.

  • Newbie
  • buenas tardes, quisiera cancelar la compra que realice ya que me cobraron 14.000$ de mas, cuando la promocion hablaba de 3 meses por 900$.
  • Julian
  • Moderator
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution Postal code invalid

Not sure what to do because it is my postal code and when trying to upgrade it needs it

  • Casual Listener
  • Not sure what to do because it is my postal code and when trying to upgrade it needs it
  • RubyB
  • Casual Listener
  • 759 Views
  • 2 replies
  • 0 likes
  • 759 Views
  • 2 replies
  • 0 likes

Superuser Contribution Charged twice for student discount and Charged even I Cancelled the subcription before the deadline

I was charged twice when trying the premium for student discount .but i was not able to be on premium . And i tried the other one , premium for one month but i cancelled it a week before the premium ends . and i was charged again . Then i tried to cr...

  • Newbie
  • I was charged twice when trying the premium for student discount .but i was not able to be on premium . And i tried the other one , premium for one month but i cancelled it a week before the premium ...
  • Julian
  • Moderator
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

I'm being overcharged

I was charged £9.99 and at no stage in the process of paying was I informed I'll be paying more than I selected which was 0.99p and I have been given the 3 months but have been overcharged and I want my money back and my account disabled permanently ...

  • Visitor
  • I was charged £9.99 and at no stage in the process of paying was I informed I'll be paying more than I selected which was 0.99p and I have been given the 3 months but have been overcharged and I want...
  • Bittencourt
  • Spotify Star
  • 138 Views
  • 3 replies
  • 0 likes
  • 138 Views
  • 3 replies
  • 0 likes

Superuser Contribution Subscription Change?

Hi,I noticed this evening when I was checking my bank statement online that spotify has been charging me $9.99+tax for the past 2 months (May and June) even though it charged me $4.99+tax in April for the student price (which it should be). What happ...

  • Newbie
  • Hi, I noticed this evening when I was checking my bank statement online that spotify has been charging me $9.99+tax for the past 2 months (May and June) even though it charged me $4.99+tax in A...
  • Julian
  • Moderator
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution How the h*** do I get help from Spotify, and not the user community?

I need help to find out whether I have two accounts I'm being charged premium for (and have forgotten one of them existed), or if I'm being charged twice a month by mistake. Help, Spotify?

  • Newbie
  • I need help to find out whether I have two accounts I'm being charged premium for (and have forgotten one of them existed), or if I'm being charged twice a month by mistake. Help, Spotify?
  • Julian
  • Moderator
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switching to family plan

I want to switch from spotify premium trial to a family plan. It says to update account info bc it thinks i am in USA, but am in Canada. I cannot edit my credit card information becuase it wont accept my Canadian postal code on the payment page

  • Newbie
  • I want to switch from spotify premium trial to a family plan. It says to update account info bc it thinks i am in USA, but am in Canada. I cannot edit my credit card information becuase it wont accep...
  • Julian
  • Moderator
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Paid twice for one month

(I'm sorry, my English is not so good) I accidently paid twice for this month. First I paid€1,- for three months Spotify Premium, then I thought my account didn't upgraded so I paid again, but this time I accidently didn't select the discount so I pa...

  • Casual Listener
  • (I'm sorry, my English is not so good) I accidently paid twice for this month. First I paid €1,- for three months Spotify Premium, then I thought my account didn't upgraded so I paid again, but this...
  • Bittencourt
  • Spotify Star
  • 221 Views
  • 3 replies
  • 0 likes
  • 221 Views
  • 3 replies
  • 0 likes

Superuser Contribution Mistaken change in suscription

Hi, by mistake I changed my suscription to a family premium. But I need to reverse it, how is it possible?

  • Newbie
  • Hi, by mistake I changed my suscription to a family premium. But I need to reverse it, how is it possible?
  • Julian
  • Moderator
  • 252 Views
  • 1 replies
  • 0 likes
  • Premium suscription
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution 99 sek for 3 months offer error

I used the offer to pay 99 SEK for 3 months but my account info says i will get charged 99 SEK every month. I don't understand why this happened. And what will happen, will I get charged every month or does the offer work but isn't displayed right in...

  • Casual Listener
  • I used the offer to pay 99 SEK for 3 months but my account info says i will get charged 99 SEK every month. I don't understand why this happened. And what will happen, will I get charged every month ...
  • Julian
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Registered with Student Discount, No Longer Receiving It

I purchased a Spotify premium subscription as a student and received the discount for a while, but recently I've been charged $10/month as opposed to the student rate? I haven't changed any of my account's settings. Why could this be and how do I fix...

  • Newbie
  • I purchased a Spotify premium subscription as a student and received the discount for a while, but recently I've been charged $10/month as opposed to the student rate? I haven't changed any of my acc...
  • Julian
  • Moderator
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium with Fido

Hi, My 2 year free spotify premium membership just ended with Fido and it seems it cancelled itself automatically. I would like to join once again but not through Fido, through Spotify directly. How does it work? When i look at my membership status i...

  • Newbie
  • Hi,   My 2 year free spotify premium membership just ended with Fido and it seems it cancelled itself automatically. I would like to join once again but not through Fido, through Spotify direc...
  • Julian
  • Moderator
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment by mastercard is having an error

I'm trying to get the student discount subscribtion but i've been getting this "payment using this method is having a problem today, try again later" when it's the only payment method here in indonesia, the error message was translated from indonesia...

  • Newbie
  • I'm trying to get the student discount subscribtion but i've been getting this "payment using this method is having a problem today, try again later" when it's the only payment method here in indones...
  • Julian
  • Moderator
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Premium subscribtion via prepaid

Globe gave a promo for 3 months for 129 pesos and it's my first time subscribing to premium... will the 3 months for 129 pesos work on prepaid by subscribing to sp129 on globe? thanks..

  • Casual Listener
  • Globe gave a promo for 3 months for 129 pesos and it's my first time subscribing to premium... will the 3 months for 129 pesos work on prepaid by subscribing to sp129 on globe?   thanks..
  • timdeleon
  • Casual Listener
  • 157 Views
  • 2 replies
  • 0 likes
  • 157 Views
  • 2 replies
  • 0 likes