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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Dian
  • Moderator
  • 48181 Views
  • 18 replies
  • 4 likes
  • 48181 Views
  • 18 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 29962 Views
  • 19 replies
  • 2 likes
  • 29962 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20910 Views
  • 6 replies
  • 1 likes
  • 20910 Views
  • 6 replies
  • 1 likes

Switching premium account from Facebook to email

Hi,My premium Spotify account is currently linked to Facebook and I only login via my Facebook account (I don't have an email login set up). I forgot about this and when I deactivated my Facebook account I could no longer access Spotify. I only just ...

  • Visitor
  • Hi, My premium Spotify account is currently linked to Facebook and I only login via my Facebook account (I don't have an email login set up). I forgot about this and when I deactivated my Facebook...
  • Maxim
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Payment problems

What is the format for entering cc expiration date it says mm/yy for example I tried 01/01 01/2001 still doesn't work help please?

  • Casual Listener
  • What is the format for entering cc expiration date it says mm/yy for example I tried 01/01 01/2001 still doesn't work help please?
  • Jacob
  • Community Legend
  • 155 Views
  • 3 replies
  • 0 likes
  • 155 Views
  • 3 replies
  • 0 likes

Cant update creditcard

Hi, i try to update my creditcard, but it keeps coming back to month/year? Tryed man times...

  • Visitor
  • Hi, i try to update my creditcard, but it keeps coming back to month/year? Tryed man times...
  • 77jyk77
  • Newbie
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Can't pay using mobile number

I think it's some kind of error it keeps saying my account has insufficient funds but it is not help please!

  • Newbie
  • I think it's some kind of error it keeps saying my account has insufficient funds but it is not help please!
  • 98 Views
  • 0 replies
  • 0 likes
  • 98 Views
  • 0 replies
  • 0 likes

premium payment

I am a high school student i dont have a credit card and before i purchased premium with sim card but now in payment option said i just can pay with credit card . Pls help mee how do i pay the premium now?

  • Newbie
  • I am a high school student i dont have a credit card and before i purchased premium with sim card but now in payment option said i just can pay with credit card . Pls help mee how do i pay the premiu...
  • Maxim
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Bill of familiar plan

I just need to know if the familiar plan is each month or 21 days.

  • Casual Listener
  • I just need to know if the familiar plan is each month or 21 days.
  • melbejaranop
  • Casual Listener
  • 91 Views
  • 2 replies
  • 0 likes
  • 91 Views
  • 2 replies
  • 0 likes

Charged 3 times

Hi everyone,I've been charged 3 times for spotify premium, student. Also, i don't have premium account. any answers from spotify support?

  • Newbie
  • Hi everyone, I've been charged 3 times for spotify premium, student. Also, i don't have premium account. any answers from spotify support?
  • Jacob
  • Community Legend
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

Stop subscription

Want to stop monthly subscription.

  • Newbie
  • Want to stop monthly subscription.
  • Jacob
  • Community Legend
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Solved!! Charged Without Premium

I decided to give the 30 day free trial a go. However, I have been charged 4MYR and on top of that I still have not received premium for my account. Rectify please.

  • Newbie
  • I decided to give the 30 day free trial a go. However, I have been charged 4MYR and on top of that I still have not received premium for my account. Rectify please.
  • divinew99
  • Newbie
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Announce customer about unsubscribing from Spotify premium

As you normally know you inform the customer about free trial for a period of time but before they try Spotify premiunt ienen that put their credit card number so that when the Spotify finishes premiun swe discote the quota and continue with premiun ...

  • Casual Listener
  • As you normally know you inform the customer about free trial for a period of time but before they try Spotify premiunt ienen that put their credit card number so that when the Spotify finishes premi...
  • mochekaleb
  • Casual Listener
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Superuser Contribution End premium on a lost account

Hello!I have an old account, still connected with my credit card for monthly payment.Problem is, since I have a new phone Im not auto inlogged. And the old acc is on a mail not loggable anymore, think "@live" is unusable. Anyway, i have no way of res...

  • Newbie
  • Hello! I have an old account, still connected with my credit card for monthly payment. Problem is, since I have a new phone Im not auto inlogged. And the old acc is on a mail not loggable anymore, ...
  • ZullyB
  • Roadie
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

7day premium trial vs 30 day

Just signed up to try Notify premium via my phone. Noticed this trial is only for 7 days, not one month like it says on the site -- can this be changed to try for one month??

  • Newbie
  • Just signed up to try Notify premium via my phone. Noticed this trial is only for 7 days, not one month like it says on the site -- can this be changed to try for one month??
  • Hubo
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Płatność sms

Fajnie by było jak by się dało płacić za premium sms'em

  • Newbie
  • Fajnie by było jak by się dało płacić za premium sms'em 🙂
  • 795 Views
  • 0 replies
  • 1 likes
  • 795 Views
  • 0 replies
  • 1 likes

Add support for Google ChromeCast

I just signed up for Premium and would like to download songs to hear while offline. I see the instructions that I should go to library, press settings, and then tap download using cellular. But I don't see "download using cellular" anywhere.

  • Newbie
  • I just signed up for Premium and would like to download songs to hear while offline.  I see the instructions that I should go to library, press settings, and then tap download using cellular. Bu...
  • Hubo
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Solved!! I was charged 5.29 dollars but I'm on the spotify free

Need help on this,it shows on my account that i was charge 5.29, but I have not received any privilege

  • Casual Listener
  • Need help on this,it shows on my account that i was charge 5.29, but I have not received any privilege
  • Jacob
  • Community Legend
  • 848 Views
  • 5 replies
  • 0 likes
  • 848 Views
  • 5 replies
  • 0 likes

Cancel

My grandmother has been paying for my sister's premium account. My sister died 2 months ago and my grandmother has not been able to cancel her payments. How does she do this? We can't access my sister's account, as we don't know her user name and pas...

  • Newbie
  • My grandmother has been paying for my sister's premium account. My sister died 2 months ago and my grandmother has not been able to cancel her payments. How does she do this? We can't access my siste...
  • KatesHere
  • Community Legend
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

NO OPTION TO CONTINUE FREE--ONLY PREMIUM--ALL PLAYLISTS GONE--HELP!

NO OPTION TO CONTINUE FREE--ONLY PREMIUM TRIAL OFFER VISIBLE--ALL PLAYLISTS GONE--HELP! WHAT'S AN F'ING VALUE FOR A FIELD?

  • Casual Listener
  • NO OPTION TO CONTINUE FREE--ONLY PREMIUM TRIAL OFFER VISIBLE--ALL PLAYLISTS GONE--HELP!   WHAT'S AN F'ING VALUE FOR A FIELD?
  • KatesHere
  • Community Legend
  • 177 Views
  • 3 replies
  • 0 likes
  • 177 Views
  • 3 replies
  • 0 likes

Premium subscription problem

: I already paid for premium and this website confirmed i am subscribed to premium but my spotify app is still on free subscription. I can't choose my own music.

  • Newbie
  • : I already paid for premium and this website confirmed i am subscribed to premium but my spotify app is still on free subscription. I can't choose my own music.
  • KatesHere
  • Community Legend
  • 215 Views
  • 3 replies
  • 0 likes
  • 215 Views
  • 3 replies
  • 0 likes

Wanted to cancel, forgot yesterday was renewal

Yesterday the 31st March was renewal date but I was too busy and forgot to cancel. I was thus charged $9.99. It is 1st April today, if I cancel, will I be given a - Full refund- Partial refund (90+ % based on date)- No refund ??

  • Newbie
  • Yesterday the 31st March was renewal date but I was too busy and forgot to cancel.  I was thus charged $9.99.   It is 1st April today, if I cancel, will I be given a  - Full refund...
  • 11127505791
  • Newbie
  • 302 Views
  • 4 replies
  • 0 likes
  • 302 Views
  • 4 replies
  • 0 likes

Premium

Mi ero completamente dimenticato di un account premium tra i tanti che avevo e oggi scopro che mi hanno tolto 10 euro dalla carta...Posso riaverli indietro visto che ho annullato?

  • Newbie
  • Mi ero completamente dimenticato di un account premium tra i tanti che avevo e oggi scopro che mi hanno tolto 10 euro dalla carta...Posso riaverli indietro visto che ho annullato?
  • 123 Views
  • 0 replies
  • 0 likes
  • 123 Views
  • 0 replies
  • 0 likes

Env: prod