Announcements

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Dian
  • Moderator
  • 48289 Views
  • 18 replies
  • 4 likes
  • 48289 Views
  • 18 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 29997 Views
  • 19 replies
  • 2 likes
  • 29997 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20929 Views
  • 6 replies
  • 1 likes
  • 20929 Views
  • 6 replies
  • 1 likes

Re: no 30 days trial?

Hi,I am deducted $10 from my acct when I didn't subscribe AT ALL. Pls help me UNSUBSCRIBE AND REIMBURSE MY $10 BACK.Thank you!

  • Newbie
  • Hi,I am deducted $10 from my acct when I didn't subscribe AT ALL. Pls help me UNSUBSCRIBE AND REIMBURSE MY $10 BACK. Thank you!
  • osornios
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Me di de baja y me volvieron a cobrar

Utilicé los 3 meses gratis de Spotify premium y me di de baja casi un mes antes de que finalice el período gratuito.. Me di de baja correctamente porque incluso me llegaron los mail confirmando la baja (adjunto foto de uno de los mails)... Ahora me v...

  • Newbie
  • Utilicé los 3 meses gratis de Spotify premium y me di de baja casi un mes antes de que finalice el período gratuito.. Me di de baja correctamente porque incluso me llegaron los mail confirmando la ba...
  • osornios
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Premium en pausa, Tu último pago no pasó.

Hola, hace un mes que me aparece el mensaje Premium en pausa, Tu último pago no pasó. El pago lo tengo por débito automático, hablé con la compañía de la tarjeta de crédito y me informaron que si el pago no se procesó es porque Spotify debe autorizar...

  • Newbie
  • Hola, hace un mes que me aparece el mensaje Premium en pausa, Tu último pago no pasó. El pago lo tengo por débito automático, hablé con la compañía de la tarjeta de crédito y me informaron que si el ...
  • osornios
  • Spotify Star
  • 2497 Views
  • 1 replies
  • 1 likes
  • 2497 Views
  • 1 replies
  • 1 likes

Premium subscription has stopped working

My Spotify subscription is paid for through my Vodafone contract but has suddenly stopped working? I have contacted vodaphone and they have advised me that everything is in order and that Spotify is still linked to my account on their system. Please ...

  • Newbie
  • My Spotify subscription is paid for through my Vodafone contract but has suddenly stopped working? I have contacted vodaphone and they have advised me that everything is in order and that Spotify is ...
  • osornios
  • Spotify Star
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution me aparece cuanta gratis y tenia premium

Hola! Quisiera saber si me pueden ayudar porque aparentemente se me canceló el premium y se me paso la cuenta a gratis. No se si activarlo de nuevo por miedo a que me cobren doble.

  • Newbie
  • Hola! Quisiera saber si me pueden ayudar porque aparentemente se me canceló el premium y se me paso la cuenta a gratis. No se si activarlo de nuevo por miedo a que me cobren doble. 
  • ZullyB
  • Roadie
  • 515 Views
  • 1 replies
  • 0 likes
  • 515 Views
  • 1 replies
  • 0 likes

Charged twice

I was charged with Spotify premium twice this month first one being on March 9th which I was aware of. A week later I decided to cancel my subscription which ends in the beginning of April. But Spotify charged me another time on the 27th this month, ...

  • Newbie
  • I was charged with Spotify premium twice this month first one being on March 9th which I was aware of. A week later I decided to cancel my subscription which ends in the beginning of April. But Spoti...
  • osornios
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Already paid but not yet subscribed to premium

I already paid premium but I paid with cash. I already logged out of my account but I still get advertisements and I cannot download the songs. How can I subscribe or could I at least have my money back if it doesn't work?

  • Newbie
  • I already paid premium but I paid with cash. I already logged out of my account but I still get advertisements and I cannot download the songs. How can I subscribe or could I at least have my money b...
  • osornios
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Using spotify premium with Fido

I'm a Fido customer and the past two years I migrated my Spotify premium account to my Fido monthly plan. Since last month, my Fido account shows my account as premieum but I only get Spotify Free. I trued re-registering through Spotify.com but now I...

  • Newbie
  • I'm a Fido customer and the past two years I migrated my Spotify premium account to my Fido monthly plan.  Since last month, my Fido account shows my account as premieum but I only get Spo...
  • osornios
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Premium acount

Hey, I signed for premium 3 months ago paying just 1,99 and it ended today. I want to cancel it but I was already charged on my credit card. I want to get my money back and cancel the premium please.

  • Visitor
  • Hey, I signed for premium 3 months ago paying just 1,99 and it ended today. I want to cancel it but I was already charged on my credit card. I want to get my money back and cancel the premium please.
  • osornios
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

ERROR ON EXPIRY DATE

Hello Team,I'm having trouble maintaining my premium. The site keeps sending error on my expiry date, which I'm surely right on what I'm typing. Please help.Thanks!

  • Newbie
  • Hello Team, I'm having trouble maintaining my premium. The site keeps sending error on my expiry date, which I'm surely right on what I'm typing. Please help. Thanks!
  • osornios
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 231 Views
  • 1 replies
  • 0 likes

Just started Spotify Premium Trial but no Premium...

I just signed up for Spotify premium, paid via PayPal. I got an email receipt confirmation from PayPal and the subscription link in the troubleshooting doc shows I'm now Premium, but logging out/in on the app doesn't get me Premium (on mobile...not a...

  • Casual Listener
  • I just signed up for Spotify premium, paid via PayPal. I got an email receipt confirmation from PayPal and the subscription link in the troubleshooting doc shows I'm now Premium, but logging out/in o...
  • osornios
  • Spotify Star
  • 348 Views
  • 3 replies
  • 1 likes
  • 348 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify en pausa

Me aparece un error que mi cuenta Spotify ha sido pausada, que el pago no pudo realizarse, al dar en la opción de actualizar pago me aparece un mensaje que dice que no es posible realizarse el pago, lo he intentado con 5 tarjetas diferentes, en todas...

  • Newbie
  • Me aparece un error que mi cuenta Spotify ha sido pausada, que el pago no pudo realizarse, al dar en la opción de actualizar pago me aparece un mensaje que dice que no es posible realizarse el pago, ...
  • ZullyB
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution charged twice

I have been charged twice for my account I lost my credit card and I have changed my credit card after seeing I was charged twice for Spotify I would like my $9.99 for my second time being charged back and I cannot have it sent back to that same card...

  • Newbie
  • I have been charged twice for my account I lost my credit card and I have changed my credit card after seeing I was charged twice for Spotify I would like my $9.99 for my second time being charged ba...
  • ZullyB
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

SAC, não existe?

Saudações, Spotify não está obrigado pelas leis brasileiras à manter um SAC - Serviço de Atendimento ao Consumidor? Uma vez que está prestando um serviço para os consumidores brasileiros!Tenho questões importantes sobre a forma como estão interpretan...

  • Newbie
  • Saudações,   Spotify não está obrigado pelas leis brasileiras à manter um SAC - Serviço de Atendimento ao Consumidor? Uma vez que está prestando um serviço para os consumidores brasileiros! T...
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

Geschenkkarte

Ich habe heute einen 30€ Gutschein eingelöst, habe dann meine Kontoauszüge gecheckt und gesehen, dass mir genau heute auch die regulären 9,99 € abgebucht wurden. Habe ich jetzt quasi für 4 Monate bezahlt oder habe ich Pech gehabt und trotzdem nur für...

  • Newbie
  • Ich habe heute einen 30€ Gutschein eingelöst, habe dann meine Kontoauszüge gecheckt und gesehen, dass mir genau heute auch die regulären 9,99 € abgebucht wurden. Habe ich jetzt quasi für 4 Monate bez...
  • Specialworld
  • Community Legend
  • 1768 Views
  • 1 replies
  • 0 likes
  • 1768 Views
  • 1 replies
  • 0 likes

Premium 60 day free ended ?

I tried to upgrade my account to Premium 60 dyas free (trial) but at site is only has the 30 day and I need to insert my Credit Card informarion !!Premium 60 day free ended ?

  • Newbie
  • I tried to upgrade my account to Premium 60 dyas free (trial) but at site is only has the 30 day and I need to insert my Credit Card informarion !! Premium 60 day free ended ?
  • laurenluvsmusic
  • Roadie
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

I recently moved into my friend's apartment

I joined spoitfy under a friend's family plan about a week before I moved in with him, and now I can't find where to change my address to the new, correct one. Any help would be appreciated!

  • Newbie
  • I joined spoitfy under a friend's family plan about a week before I moved in with him, and now I can't find where to change my address to the new, correct one. Any help would be appreciated!
  • laurenluvsmusic
  • Roadie
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Paypal charged 29th and 31st of march

Today i got a new charge from Paypal. I was already charged 29th of this month.On My account in spotify there is only a payment the 29th.What happened?Chaney

  • Newbie
  • Today i got a new charge from Paypal. I was already charged 29th of this month. On My account in spotify there is only a payment the 29th. What happened? Chaney
  • laurenluvsmusic
  • Roadie
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Env: prod