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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 16874 Views
  • 27 replies
  • 4 likes
  • 16874 Views
  • 27 replies
  • 4 likes

Being Charged 5 times for spotify

Hello I just signed up for spotify student discount, but it kept redirecting me back to the billing information. So I didn't know if I was being charged for every attempt to get Spotify Student. Is there a way to get reimbursed my $4.99 back all thos...

  • Newbie
  • Hello I just signed up for spotify student discount, but it kept redirecting me back to the billing information.  So I didn't know if I was being charged for every attempt to get Spotify Student...
  • Maxim
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disable premium in non exitent account

Hi i've closed my facebook account which was linked to spotify, but now i can't log to spotify and i can use only the current actives sessions but once i try to access to my account spotify open edge explorer and i can't access to my account to cance...

  • Newbie
  • Hi i've closed my facebook account which was linked to spotify, but now i can't log to spotify and i can use only the current actives sessions but once i try to access to my account spotify open edge...
  • MonicaM_Bogota
  • Roadie
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Started free premium trial yet it won't work

This morning I started my free premium trial and the only thing it's allowed me to do is download songs anytime I try to do anything you need for premium an add pop s up telling me to get premium then takes me to family premium when I don't need it.H...

  • Newbie
  • This morning I started my free premium trial and the only thing it's allowed me to do is download songs anytime I try to do anything you need for premium an add pop s up telling me to get premium the...
  • slayerdoctor
  • Newbie
  • 182 Views
  • 1 replies
  • 1 likes
  • 182 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Premium will not work on phone.

I got Spotify premium and it recently stopped working on my cell phone. Using the same login it works on both my PS4 and my laptop, but will only show as a free account on my phone?

  • Regular
  • I got Spotify premium and it recently stopped working on my cell phone. Using the same login it works on both my PS4 and my laptop, but will only show as a free account on my phone?
  • Slayer02348
  • Regular
  • 727 Views
  • 11 replies
  • 0 likes
  • 727 Views
  • 11 replies
  • 0 likes

I have to pay for my free trial time

Hello,I have to pay for my free trial time that is not normal?I had 2 months spotify premium , so i paid 1 month but i also have to pay the second month but that was the free trial time.Can you help me?

  • Newbie
  • Hello, I have to pay for my free trial time that is not normal? I had 2 months spotify premium , so i paid 1 month but i also have to pay the second month but that was the free trial time. Can you...
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

Inclusão de pessoas no premium família.

Boa tarde, estou tentando incluir minha prima que reside no mesmo endereço que o meu, mas não consigo. Pois estou recebendo um email, dizendo que ela não reside no mesmo endereço, porém ela reside. E agora ?

  • Newbie
  • Boa tarde,  estou tentando incluir minha prima que reside no mesmo endereço que o meu, mas não consigo. Pois estou recebendo um email, dizendo que ela não reside no mesmo endereço, porém ela re...
  • RafinhaVilela
  • Casual Listener
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution iOS App says Premium but can't use Premium features..

I bought one month of Premium and in the iOS app it says I have Premium but I don't have access to the Premium features.. I logged off and on several times, also reinstalled the Spotify app. Not sure what's going on..?

  • Casual Listener
  • I bought one month of Premium and in the iOS app it says I have Premium but I don't have access to the Premium features.. I logged off and on several times, also reinstalled the Spotify app. Not sure...
  • bbouws
  • Casual Listener
  • 232 Views
  • 2 replies
  • 0 likes
  • 232 Views
  • 2 replies
  • 0 likes

Cancel normal premium while on family plan?

Hi,My family recently decided to join the family plan for premium. When I accepted, I was already registered for normal premium, at $10/month. I can not figure out how to cancel this, and now my account is being billed for 2 different plans. How do i...

  • Newbie
  • Hi, My family recently decided to join the family plan for premium. When I accepted, I was already registered for normal premium, at $10/month. I can not figure out how to cancel this, and now my ac...
  • Maxim
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Why am i being billed monthly?

My account is not premium, so there is no way to try and cancel a subscription however I am getting billed monthly.

  • Newbie
  • My account is not premium, so there is no way to try and cancel a subscription however I am getting billed monthly.
  • Jacob
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account won't update to premium after I paid

My account payment didn't go through and reverted to FREE. I have since paid but account hasn't updated to PREMIUM.I have tried logging out and back in.I have tried deleting app and reinstalling.I have contacted Apple and they redirected me to Spotif...

  • Visitor
  • My account payment didn't go through and reverted to FREE. I have since paid but account hasn't updated to PREMIUM. I have tried logging out and back in. I have tried deleting app and reinstalling....
  • user-removed
  • Not applicable
  • 6366 Views
  • 2 replies
  • 0 likes
  • 6366 Views
  • 2 replies
  • 0 likes

Superuser Contribution Trouble with my premium account

Two days ago I started my premium account it still isn't working. Please any suggestion

  • Newbie
  • Two days ago I started my premium account it still isn't working. Please any suggestion
  • Cesaaaaar
  • Newbie
  • 292 Views
  • 2 replies
  • 0 likes
  • 292 Views
  • 2 replies
  • 0 likes

Failed Payment - Changed Details - Failed Payment Again - But Card Charged

Hello! If anyone is able to help I would greatly appreciate it. A few days ago, I received an email that my payment failed. While I was initially surprised, I remembered that I had canceled that particular card and gotten a new one. So, I went online...

  • Newbie
  • Hello! If anyone is able to help I would greatly appreciate it.   A few days ago, I received an email that my payment failed. While I was initially surprised, I remembered that I had canceled ...
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

Superuser Contribution No me acepta la tarjeta

Tengo una queja muy severa con spotify este mes de la nada me aparecio que actualice mis datos y en verdad no se por que , por que tendria que actualizarlos si siempre pago con la tarjeta que tengo y la verdad espero la pronta solucion por que ya no ...

  • Newbie
  • Tengo una queja muy severa con spotify este mes de la nada me aparecio que actualice mis datos y en verdad no se por que , por que tendria que actualizarlos si siempre pago con la tarjeta que tengo y...
  • MonicaM_Bogota
  • Roadie
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost my premium account

I recently brought my phone in for repairs.I had gotten premium for 9.99 for three months about a month ago.Now its asking me to pay 9.99 a month and i cant listen to my music off lineMitchell

  • Visitor
  • I recently brought my phone in for repairs. I had gotten premium for 9.99 for three months about a month ago. Now its asking me to pay 9.99 a month and i cant listen to my music off line Mitchell
  • MonicaM_Bogota
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium subscription not recognised

HiI have had a premium account for 2 years; paying monthly. Trying to add a device to my account and I'm being told to buy premium as the website says I only have Spotify free. Asking me to register and pay even though I already have! Help?! Thanks

  • Newbie
  • Hi I have had a premium account for 2 years; paying monthly. Trying to add a device to my account and I'm being told to buy premium as the website says I only have Spotify free. Asking me to registe...
  • MonicaM_Bogota
  • Roadie
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me han cancelado mi cuenta Familiar

Hola, Estaba subscrita junto a mi compañera de piso a su Spotify desde hace unos meses y hace unas semanas me cancelaron mi cuenta alegando que yo no vivía en la misma casa. Mi amiga volvió a enviarme una invitación y Spotify le deniega la invitación...

  • Newbie
  • Hola,   Estaba subscrita junto a mi compañera de piso a su Spotify desde hace unos meses y hace unas semanas me cancelaron mi cuenta alegando que yo no vivía en la misma casa. Mi amiga volvió ...
  • MonicaM_Bogota
  • Roadie
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Explicit button

I just paid for my family premium and I can't use my shuffle, repeat, and go back button!!

  • Newbie
  • I just paid for my family premium and I can't use my shuffle, repeat, and go back button!!
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

Superuser Contribution Premium does not work

I paid for premium, the money was deducted from my card, i dont have adds anymore, but the otger features do not work. at all.

  • Newbie
  • I paid for premium, the money was deducted from my card, i dont have adds anymore, but the otger features do not work. at all.
  • MonicaM_Bogota
  • Roadie
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancel a account with credit card

I had added my credit card on my ex boyfriend account, now he change his password and I don't know how to cancel his account on my credit card!!! Help!!! I already added my credit card on my account today hahaBut I don't wanna pay to him!!What I do?

  • Newbie
  • I had added my credit card on my ex boyfriend account, now he change his password and I don't know how to cancel his account on my credit card!!! Help!!! I already added my credit card on my account ...
  • MonicaM_Bogota
  • Roadie
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes