Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Sajjadsiyam
  • Casual Listener
  • 186677 Views
  • 118 replies
  • 12 likes
  • 186677 Views
  • 118 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 21180 Views
  • 28 replies
  • 4 likes
  • 21180 Views
  • 28 replies
  • 4 likes

Solved!!Superuser Contribution Overcharged again'!!!!!!

I am on premium but for the last 3 months 2 payments have been taken out of my bank account one at the start of the month for 9.99 which is what I have signed up for and another 2 weeks later for 14.99 , last month I posted a message and was told it ...

  • Casual Listener
  • I am on premium but for the last 3 months 2 payments have been taken out of my bank account one at the start of the month for 9.99 which is what I have signed up for and another 2 weeks later for 14....
  • Caroline0749
  • Casual Listener
  • 387 Views
  • 2 replies
  • 0 likes
  • 387 Views
  • 2 replies
  • 0 likes

Cancellation of premium

Alright so this sounds weird, but I had added card to my old Spotify account and I don't have any more access to it and now they are charging me every month which I want to terminate. How do i do that? Ps : I don't have access to my previous email ne...

  • Newbie
  • Alright so this sounds weird, but I had added card to my old Spotify account and I don't have any more access to it and now they are charging me every month which I want to terminate. How do i do tha...
  • Maxim
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Overcharged and not sure what to do - what is the process?

Dear Spotify, I was charged the non-student rate for my student account. Not sure what to do to rectify the issue. Noticed other boards posted solutions of calling the credit card company, but I also read that you would be issued penalties. I am othe...

  • Newbie
  • Dear Spotify,    I was charged the non-student rate for my student account. Not sure what to do to rectify the issue.  Noticed other boards posted solutions of calling the credit car...
  • Maxim
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Sales taxes or licensing fees?

I have just subscribed to the trial 30 days of Premium. I am very likely to keep the service. We may add an account for my wife under the Family option. BUT--what other charges can I expect? I see I will pay sales tax--no big surprise there; but a ce...

  • Casual Listener
  • I have just subscribed to the trial 30 days of Premium.  I am very likely to keep the service.  We may add an account for my wife under the Family option.  BUT--what other charges can ...
  • Maxim
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Premium not working

Just bought premium but don't have unlimited skips and always have to shuffle songs. I can still download songs though. I have signed out multiple times and I have a college subscription.

  • Newbie
  • Just bought premium but don't have unlimited skips and always have to shuffle songs. I can still download songs though. I have signed out multiple times and I have a college subscription.
  • Maxim
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Solved!! Update to Family suscription

HelloI am a premium customer and I want to change to a family plan for my wife and me. But I just paid the monthly fee. I want to know if I select the family plan. Spotify will charge me 8.99 or 2 USD because I just made my payment. Thanks

  • Newbie
  • Hello I am a premium customer and I want to change to a family plan for my wife and me. But I just paid the monthly fee. I want to know if I select the family plan. Spotify will charge me 8.99 or ...
  • Maxim
  • Spotify Star
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Family Subscription change Country

Right now, I am using a Family Plan with my Family in Malaysia with Malaysia's Credit Card.However, We have moved to Thailand and willing to change region to Thailand with Thai's Credit Card.Question.1. If I changed the country from Malaysia to Thail...

  • Newbie
  • Right now, I am using a Family Plan with my Family in Malaysia with Malaysia's Credit Card. However, We have moved to Thailand and willing to change region to Thailand with Thai's Credit Card. Ques...
  • Maxim
  • Spotify Star
  • 669 Views
  • 1 replies
  • 0 likes
  • country
  • 669 Views
  • 1 replies
  • 0 likes

Tengo dos cuentas con el mismo correo

Qué tal, al parecer tengo dos cuentas con mismo correo, y una de ellas está vinculada a Facebook y la otra no, y es la segunda la que tengo como premium, ¿cómo puedo quedarme con la vinculada con Facebook y traspasar la suscripción premium a esa?

  • Newbie
  • Qué tal, al parecer tengo dos cuentas con mismo correo, y una de ellas está vinculada a Facebook y la otra no, y es la segunda la que tengo como premium, ¿cómo puedo quedarme con la vinculada con Fac...
  • 2535 Views
  • 0 replies
  • 6 likes
  • 2535 Views
  • 0 replies
  • 6 likes

Solved!! Pague premium y no tengo acceso a todas las funciones.

He pagado premium recientemente, solo he podido descargar las canciones y escoger cualquiera. Pero las canciones se reproducen aleatoriamente y no me deja saltar canciones. Cada vez que intento saltar más de 4 veces me sale el siguiente mensaje adjun...

  • Newbie
  • He pagado premium recientemente, solo he podido descargar las canciones y escoger cualquiera. Pero las canciones se reproducen aleatoriamente y no me deja saltar canciones. Cada vez que intento salta...
  • Bittencourt
  • Spotify Star
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

premium not working

I logged into my account and signed up for premium , They already took the payment , it went thru shows as its gone thru , but my premium won't work . Can someone help me

  • Newbie
  • I logged into my account and signed up for premium , They already took the payment , it went thru shows as its gone thru , but my premium won't work .  Can someone help me 
  • Gayilluminati
  • Roadie
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Upgrade não funciona

Eu fiz o Upgrade da conta Free para a conta Premium familiar. Porém nos aplicativos nossa conta não é considerada premium, ainda consta como free. Já fizemos o login algumas vezes, chegamos a desistalar e reinstalar o aplicativo e não obtivemos suces...

  • Casual Listener
  • Eu fiz o Upgrade da conta Free para a conta Premium familiar. Porém nos aplicativos nossa conta não é considerada premium, ainda consta como free. Já fizemos o login algumas vezes, chegamos a desista...
  • luanlima
  • Casual Listener
  • 434 Views
  • 4 replies
  • 0 likes
  • 434 Views
  • 4 replies
  • 0 likes

Two accounts tied to one email address

I think I signed up for free spotify through facebook, and then set up premium through the web site. Now when I try to acccess the account on my tablet I can only seem to access the free account, even though I have confirmation from spotify if my hav...

  • Casual Listener
  • I think I signed up for free spotify through facebook, and then set up premium through the web site.  Now when I try to acccess the account on my tablet I can only seem to access the free accoun...
  • Bittencourt
  • Spotify Star
  • 461 Views
  • 1 replies
  • 0 likes
  • AC DC
  • 461 Views
  • 1 replies
  • 0 likes

Superuser Contribution SIN OPCIÓN A PREMIUM

Mi subscripción a premium acaba de vencer el mes pasado y al quererlo obtener de nuevo la página de Spotify solo me da la opción de PLAN FAMILIAR o UNIVERSITARIO Ya solamente se puede adquirir premium comprando las tarjetas en las tiendas? Gracias po...

  • Newbie
  • Mi subscripción a premium acaba de vencer el mes pasado y al quererlo obtener de nuevo la página de Spotify solo me da la opción de PLAN FAMILIAR o UNIVERSITARIO 😕  Ya solamente se puede adqui...
  • MonicaM_Bogota
  • Roadie
  • 468 Views
  • 1 replies
  • 0 likes
  • 99
    Help
    Pago
    Spotify Premium
    Subscripción
  • 468 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo suscribirme a premium

Hola, he tratado de pagar con dos tipos de tarjetas y aun asi no puedo pagar. Me sale el sigueinte error Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa...

  • Newbie
  • Hola, he tratado de pagar con dos tipos de tarjetas y aun asi no puedo pagar. Me sale el sigueinte error  Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocu...
  • MonicaM_Bogota
  • Roadie
  • 474 Views
  • 1 replies
  • 0 likes
  • 474 Views
  • 1 replies
  • 0 likes

Solved!! Promoção de aniversário Spotify

Oi! Tenho uma conta gratuita, porém, há 2 dias recebi um e-mail, dizendo que esse mês é o aniversário da Spotify, e se eu clicar no link, ganho 1 ano de premium grátis!! Queria saber se é verdade, ou um golpe que tá rolando por aí. O e-mail parece be...

  • Newbie
  • Oi! Tenho uma conta gratuita, porém, há 2 dias recebi um e-mail, dizendo que esse mês é o aniversário da Spotify, e se eu clicar no link, ganho 1 ano de premium grátis!! Queria saber se é verdade, ou...
  • Bittencourt
  • Spotify Star
  • 8338 Views
  • 3 replies
  • 0 likes
  • 8338 Views
  • 3 replies
  • 0 likes

Superuser Contribution Suscripción Premium

Hola,Tengo pagada la suscripción Premium pero no la tengo en mi dispositivo.He probado a abrir y cerrar sesión y que no la tenga en otro dispositivo.Gracias

  • Visitor
  • Hola, Tengo pagada la suscripción Premium pero no la tengo en mi dispositivo. He probado a abrir y cerrar sesión y que no la tenga en otro dispositivo. Gracias
  • MonicaM_Bogota
  • Roadie
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

Hola, tengo un usuario que corresponde a un plan familiar. Coloque la zona correctamente y sin embargo me cambiaron mi usuario a free.

  • Newbie
  • Hola, tengo un usuario que corresponde a un plan familiar. Coloque la zona correctamente y sin embargo me cambiaron mi usuario a free. 
  • MonicaM_Bogota
  • Roadie
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Instale spotify en un celular que me compre y me dice q tengo cuenta free pero yo estoy pagando premium y no me lo reconoce..que pueeo hacer?

  • Newbie
  • Instale spotify en un celular que me compre y me dice q tengo cuenta free pero yo estoy pagando premium y no me lo reconoce..que pueeo hacer?
  • MonicaM_Bogota
  • Roadie
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Volver a verificar mi direccion

Me han cancelado el plan premium familiar por no coincidir en direccion, lo cual es falso. Como puedo hacer para que verifiquen de nuevo mi direccion!!

  • Newbie
  • Me han cancelado el plan premium familiar por no coincidir en direccion, lo cual es falso. Como puedo hacer para que verifiquen de nuevo mi direccion!!
  • MonicaM_Bogota
  • Roadie
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ayuda

Qué pasa? Realize mi pago de Spotify familiar y soy el administrador y el único usuario al que le sigue reproduciendo en forma aleatoria, no me manda comerciales ni nada sólo me reproduce así y ya realice dos pagos y sigue igual y cuándo quiero cambi...

  • Newbie
  • Qué pasa? Realize mi pago de Spotify familiar y soy el administrador y el único usuario al que le sigue reproduciendo en forma aleatoria, no me manda comerciales ni nada sólo me reproduce así y ya re...
  • MonicaM_Bogota
  • Roadie
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes