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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5968 Views
  • 23 replies
  • 2 likes
  • 5968 Views
  • 23 replies
  • 2 likes

Verificar cuenta

Hola Spotify users, necesito ayuda con un problema en mi plan familiar donde a mis invitados a acceder a sus subcuentas se les pide verificar su cuenta y se les bloqueó la misma.

  • Newbie
  • Hola Spotify users, necesito ayuda con un problema en mi plan familiar donde a mis invitados a acceder a sus subcuentas se les pide verificar su cuenta y se les bloqueó la misma.
  • 455 Views
  • 0 replies
  • 1 likes
  • 455 Views
  • 0 replies
  • 1 likes

Superuser Contribution Recuperar direccion de domicilio

Hola,Hace un par de meses me mude y no recuerdo que direccion coloque en mi Spotify (coloco la recidencia anterior y este no funciona). Necesito de su coperacion para saber cual es mi direccion que inscribi, dado que en el perfil no se encuentra y en...

  • Newbie
  • Hola, Hace un par de meses me mude y no recuerdo que direccion coloque en mi Spotify (coloco la recidencia anterior y este no funciona). Necesito de su coperacion para saber cual es mi d...
  • vichovicho1
  • Newbie
  • 1582 Views
  • 2 replies
  • 1 likes
  • Recuperar direccion de domicilio
  • 1582 Views
  • 2 replies
  • 1 likes

Ayuda!

Pague la promoción de 3 meses por $9 y ahora dice que tengo la promoción de estudiante y que en un mes me cobrarán $49, cuando ni siquiera ha pasado un mes de los 3 meses por $9

  • Newbie
  • Pague la promoción de 3 meses por $9 y ahora dice que tengo la promoción de estudiante y que en un mes me cobrarán $49, cuando ni siquiera ha pasado un mes de los 3 meses por $9
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Problemas con mi direccion

Hola tengo problemas porque no recuerdo la direcciob que ingrese en mi cuenta de spotify familiar premium porfavor es urgente y no sw como comunicarme con ustedes .Gracias !!

  • Newbie
  • Hola tengo problemas porque no recuerdo la direcciob que ingrese en mi cuenta de spotify familiar premium porfavor es urgente y no sw como comunicarme con ustedes . Gracias !!
  • 115 Views
  • 0 replies
  • 0 likes
  • 115 Views
  • 0 replies
  • 0 likes

Bought two types of premium

On the same day, I accidentally bought both the student and "regular" Spotify. I logged in my checking account and saw I was charged for both

  • Newbie
  • On the same day, I accidentally bought both the student and "regular" Spotify. I logged in my checking account and saw I was charged for both
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

Jorcars80

Me suscribí a premium y aún así la App sigue consumiendo de mi plan de datos, cuando desactivo los datos para la App me dice ( sin conexión )¿Alguien sabe algo ?

  • Newbie
  • Me suscribí a premium y aún así la App sigue consumiendo de mi plan de datos, cuando desactivo los datos para la App me dice ( sin conexión ) ¿Alguien sabe algo ?
  • 98 Views
  • 0 replies
  • 0 likes
  • 98 Views
  • 0 replies
  • 0 likes

3 month subscriptions for IDR49990

After 1 month my subscriptions has ended. Please help, it was my first time for spotify premium.

  • Casual Listener
  • After 1 month my subscriptions has ended. Please help, it was my first time for spotify premium.
  • Maxim
  • Spotify Star
  • 195 Views
  • 3 replies
  • 0 likes
  • 195 Views
  • 3 replies
  • 0 likes

Family account

Hi, good afternoon, when I'm going to join a family plan and I put the data, I get this message "You can not join this Premium for Family account. We could not confirm that you live at the same address as the main account holder. " And put the same d...

  • Newbie
  • Hi, good afternoon, when I'm going to join a family plan and I put the data, I get this message "You can not join this Premium for Family account. We could not confirm that you live at the same addre...
  • monfayad89
  • Newbie
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Solved!! Premium on Nic Login but no Premium on Email Login

Hi @All, since today I have the problem that there is no premium subscription as I log in via Email but no problem at nic name login. In general I use the login method via email, that never was a problem. Any ideas concerning this ?

  • Newbie
  • Hi @All,   since today I have the problem that there is no premium subscription as I log in via Email but no problem at nic name login.   In general I use the login method via email, th...
  • Maxim
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

New account opening to old account

I have a new premium account that is not linked to my old free account at all and have just downloaded the app on a new phone and it keeps opening to my old free account when I input my new acc details. Any ideas?

  • Casual Listener
  • I have a new premium account that is not linked to my old free account at all and have just downloaded the app on a new phone and it keeps opening to my old free account when I input my new acc detai...
  • Fruitful_Ind
  • Casual Listener
  • 203 Views
  • 2 replies
  • 0 likes
  • 203 Views
  • 2 replies
  • 0 likes

Why I'm still in Free Mode but i already subscribe to premium

Hello, I'm from Philippines. I paid 387 pesos (almost $8) for 3 months. But im still in free mode. Any help? Thank you : )

  • Newbie
  • Hello, I'm from Philippines. I paid 387 pesos (almost $8) for 3 months. But im still in free mode. Any help? Thank you : )
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes

Superuser Contribution Upgrade to family when i try to use it

Subscribed 1 month ago for premium it worked fine but last week all songs went shaded it says I have to upgrade to family but I can use it on my computer fine...please advise..

  • Casual Listener
  • Subscribed 1 month ago for premium it worked fine but last week all songs went shaded it says I have to upgrade to family but I can use it on my computer fine...please advise..
  • Alfredo
  • Roadie
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ücret hk.

Hesabımdan ücret alındığı halde alınamadığına dair mail alıyorum. Lütfen ilgilenir misiniz.

  • Newbie
  • Hesabımdan ücret alındığı halde alınamadığına dair mail alıyorum. Lütfen ilgilenir misiniz.
  • Alfredo
  • Roadie
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Can't Change Payment Info - Please Help

Hello all. I'm trying to change my payment info to a different card for my monthly subscription and since my student discount just ended it keeps asking me to verify that I am still a student while updating the card info. However, I am not a student ...

  • Casual Listener
  • Hello all. I'm trying to change my payment info to a different card for my monthly subscription and since my student discount just ended it keeps asking me to verify that I am still a student wh...
  • cm911
  • Casual Listener
  • 207 Views
  • 2 replies
  • 0 likes
  • 207 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Premium Trial

Hello, I've been charged $10 instead of $0.99. I thought $0.99 for 3 months promotion was going on.

  • Newbie
  • Hello, I've been charged $10 instead of $0.99. I thought $0.99 for 3 months promotion was going on.
  • Alfredo
  • Roadie
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Telia customer with a paid account now shows as free and not premium

I have a Telia subscription with Spotify and have paid for this month. Today (maybe yesterday) my subscription changed to free and i started getting adds. Signing out and in does not fix it and under my account i could normally see i was a Telia cust...

  • Casual Listener
  • I have a Telia subscription with Spotify and have paid for this month. Today (maybe yesterday) my subscription changed to free and i started getting adds.    Signing out and in does not f...
  • KatesHere
  • Community Legend
  • 1058 Views
  • 3 replies
  • 0 likes
  • 1058 Views
  • 3 replies
  • 0 likes

Sopotify is taking doble pay each Month from my debit card!!!

Since fout months ago, spotify is charging double pay from my debit card, I have familiar plan premium, can you help me please with this issue??

  • Casual Listener
  • Since fout months ago, spotify is charging double pay from my debit card, I have familiar plan premium, can you help me please with this issue??
  • ant0n1
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

No agarra premium!

Apenas esta semana me afilié a premium... se me hizo el cobro y ahora ya no me aparece en premium... no entiendo que está pensado necesito respuestas rapido! No se vale que hagan este tipo de cosas...

  • Visitor
  • Apenas esta semana me afilié a premium... se me hizo el cobro y ahora ya no me aparece en premium... no entiendo que está pensado necesito respuestas rapido! No se vale que hagan este tipo de cosas...
  • 101 Views
  • 0 replies
  • 0 likes
  • 101 Views
  • 0 replies
  • 0 likes

Superuser Contribution Purchased the 129 pesos for 3 months promo

I paid through dragonpay. I also tried logging out from my account but still, i have a free spotify account. What should I do?

  • Newbie
  • I paid through dragonpay. I also tried logging out from my account but still, i have a free spotify account. What should I do?
  • Alfredo
  • Roadie
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes