Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Not applicable
- 42108 Views
- 19 replies
- 1 likes
- 42108 Views
- 19 replies
- 1 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 5343 Views
- 23 replies
- 2 likes
- 5343 Views
- 23 replies
- 2 likes
Superuser Contribution Subscribed, Premium not showing
So I've subscribed to Spotify a while now, subscription renews every 14th of the month. Six days ago, my smartphone app (on a Sony Xperia XZ) and my desktop app both show I have a free account. I've not changed any settings. I've signed out of everyw...
- So I've subscribed to Spotify a while now, subscription renews every 14th of the month. Six days ago, my smartphone app (on a Sony Xperia XZ) and my desktop app both show I have a free accou...
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- Roadie
- 143 Views
- 1 replies
- 0 likes
- 143 Views
- 1 replies
- 0 likes
Superuser Contribution Being charged twice
I had an account I was paying 12.99 but my monthly payment did not go thru because my debit card changed, i was being charged from itunes. So i signed in to Spotify to get premium again, but this time they charged me 9.99$. So now i am being charged ...
- I had an account I was paying 12.99 but my monthly payment did not go thru because my debit card changed, i was being charged from itunes. So i signed in to Spotify to get premium again, but this tim...
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- Roadie
- 162 Views
- 1 replies
- 0 likes
- 162 Views
- 1 replies
- 0 likes
Superuser Contribution Double charge
I am being charged for a familiar plan (150 MXN) which is the plan I use, and a regular premium plan (99MXN). I have noticed this now but there were many extra charges of 99MXN. I checked for another possible accounts as you explain here: https://sup...
- I am being charged for a familiar plan (150 MXN) which is the plan I use, and a regular premium plan (99MXN). I have noticed this now but there were many extra charges of 99MXN. I checked for another...
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- Roadie
- 271 Views
- 1 replies
- 0 likes
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Payments
- 271 Views
- 1 replies
- 0 likes
Superuser Contribution Premium for Family
Hi, I have an account connected to my mothers Premium for family subscription and i've check that im an active user at her subscription and the bill last month is payed via telia.se. An according to the information in the "Account details" at spotify...
- Hi, I have an account connected to my mothers Premium for family subscription and i've check that im an active user at her subscription and the bill last month is payed via telia.se. An acco...
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- Roadie
- 158 Views
- 1 replies
- 0 likes
- 158 Views
- 1 replies
- 0 likes
Superuser Contribution Cant use spotify premium on my samsung J7 Prime phone but web is working fine
Please help. I`ve been dealing with this for about a week now. I purchased premium and it worked on both devices (laptop and phone) on the first day. Come the 2nd day (until today), my phone is not on premium anymore but it is still showing that I am...
- Please help. I`ve been dealing with this for about a week now. I purchased premium and it worked on both devices (laptop and phone) on the first day. Come the 2nd day (until today), my phone is not o...
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- Roadie
- 442 Views
- 1 replies
- 0 likes
- 442 Views
- 1 replies
- 0 likes
Superuser Contribution why does spotify charge me 9.99 euro every month and i cant even play music offline
why does spotify charge me 9.99 euro every month and i cant even play music offline
- why does spotify charge me 9.99 euro every month and i cant even play music offline
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- Roadie
- 197 Views
- 1 replies
- 0 likes
- 197 Views
- 1 replies
- 0 likes
Superuser Contribution Loggin on as free user, but I have premium account
I cant log in my premium account on my iphone. It keeps logging me in as free user.No problems logging in on PC.I have reinstalled app, but dosnt help.
- I cant log in my premium account on my iphone. It keeps logging me in as free user. No problems logging in on PC. I have reinstalled app, but dosnt help.
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- Roadie
- 149 Views
- 1 replies
- 1 likes
- 149 Views
- 1 replies
- 1 likes
Family premium
Hi there, I received the invitation code from my brother but when I install the app is still says Free and not Premium.
- Hi there, I received the invitation code from my brother but when I install the app is still says Free and not Premium.
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- 98 Views
- 0 replies
- 0 likes
- 98 Views
- 0 replies
- 0 likes
Superuser Contribution why is main subscripition on my app status free insted of premium
why is my account on app in subscription free and nor on premium . ??? unni borge hanssen....is it something wrong ?? I have telia abonnement
- why is my account on app in subscription free and nor on premium . ??? unni borge hanssen....is it something wrong ?? I have telia abonnement
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- Roadie
- 144 Views
- 1 replies
- 0 likes
- 144 Views
- 1 replies
- 0 likes
Superuser Contribution When will Premium go to free
Hi guys,If I cancel my Premium (3 months for 0.99), when will it end. I payed for 3 months, so will I be able to complete these 3 months when I cancel right now?
- Hi guys, If I cancel my Premium (3 months for 0.99), when will it end. I payed for 3 months, so will I be able to complete these 3 months when I cancel right now?
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- Roadie
- 116 Views
- 1 replies
- 0 likes
- 116 Views
- 1 replies
- 0 likes
premium into free account
Ive been a spotify customer for at least 7 years now. Suddenly my premium account has been changed into a free account but ive never cancelled anything.The strangest of all is that my ex (weve always shared the account) can still use my account and o...
- Ive been a spotify customer for at least 7 years now. Suddenly my premium account has been changed into a free account but ive never cancelled anything. The strangest of all is that my ex (weve alwa...
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- 90 Views
- 0 replies
- 0 likes
- 90 Views
- 0 replies
- 0 likes
More payment options.
I shall be paying you on Friday
- I shall be paying you on Friday
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- 90 Views
- 0 replies
- 0 likes
- 90 Views
- 0 replies
- 0 likes
premium
Jag har betalat för premium en månad och banken har dragit det men jag har inte premium iallafall, det finns ju ingen kundtjänst, är jag lurad?
- Jag har betalat för premium en månad och banken har dragit det men jag har inte premium iallafall, det finns ju ingen kundtjänst, är jag lurad?
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- 91 Views
- 0 replies
- 0 likes
- 91 Views
- 0 replies
- 0 likes
Superuser Contribution Premium account upgraded to family without my consent
Without my consent Spotify changed my account to from Premium to Family and debited my bank account. Tried to change it back and kept getting the Ooops message. What can I do to change this?
- Without my consent Spotify changed my account to from Premium to Family and debited my bank account. Tried to change it back and kept getting the Ooops message. What can I do to change this?
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- Casual Listener
- 213 Views
- 2 replies
- 0 likes
- 213 Views
- 2 replies
- 0 likes
Being charged after cancelling my premium subscription
I just recently canceled my premium subscription and it still took the 9.99 from my bank account and now that I canceled the payment went there now I have no money or no spotify premium. Please contact me asap
- I just recently canceled my premium subscription and it still took the 9.99 from my bank account and now that I canceled the payment went there now I have no money or no spotify premium. Please conta...
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- Spotify Star
- 206 Views
- 4 replies
- 0 likes
- 206 Views
- 4 replies
- 0 likes
9,99 o 14,99??
Estoy pagando 14,99€ por la suscripción premium cuando se supone que debería pagar 9,99. A qué se debe?
- Estoy pagando 14,99€ por la suscripción premium cuando se supone que debería pagar 9,99. A qué se debe?
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- Spotify Star
- 263 Views
- 1 replies
- 0 likes
- 263 Views
- 1 replies
- 0 likes
Charged twice but account still isnt premium
I have signed up for premium with the student discount, however the first time i have entered my card details and entered but my website crash. i tried again, entering the card details and entered however this time i changed my mind on getting premiu...
- I have signed up for premium with the student discount, however the first time i have entered my card details and entered but my website crash. i tried again, entering the card details and entered ho...
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- Spotify Star
- 134 Views
- 1 replies
- 0 likes
- 134 Views
- 1 replies
- 0 likes
Solved!! premium downloads
I am wondering.....i been a member for a while now on premium and with downloaded albums in my phone. I am wondering will my downloaded albums still stream data if online if they are downloaded....or does that only keep from using data when in offlin...
- I am wondering.....i been a member for a while now on premium and with downloaded albums in my phone. I am wondering will my downloaded albums still stream data if online if they are downloaded....or...
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- Regular
- 241 Views
- 1 replies
- 0 likes
- 241 Views
- 1 replies
- 0 likes
It doesn't accept my debit card
Since last Friday I had been trying to pay my premium subscription but Spotify doesn't accept my debit card. I tried with other cards and it's the same issue!
- Since last Friday I had been trying to pay my premium subscription but Spotify doesn't accept my debit card. I tried with other cards and it's the same issue! 😞
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- Newbie
- 214 Views
- 2 replies
- 0 likes
- 214 Views
- 2 replies
- 0 likes
Probleme mit italienischem spotify code.
Hallo liebe Community von spotify. Ich befinde mich gerade in Palermo (Italien) im Sommer Urlaub und habe mir an einem Automat , wo man auch Zigaretten kaufen kann eine spotify Premium verlängern gekauft.Leider musste ich feststellen , dass der itali...
- Hallo liebe Community von spotify. Ich befinde mich gerade in Palermo (Italien) im Sommer Urlaub und habe mir an einem Automat , wo man auch Zigaretten kaufen kann eine spotify Premium verlängern gek...
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- Spotify Star
- 365 Views
- 1 replies
- 0 likes
- 365 Views
- 1 replies
- 0 likes