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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 13563 Views
  • 27 replies
  • 2 likes
  • 13563 Views
  • 27 replies
  • 2 likes

Switch from KPN to direct subscription

Hi,my Spotify premium subscription through my internet provider KPN (Netherlands) ends.Now I want to have a direct subscription to Spotify and keep my playlists. Does anyone have an idea how to handle this? Hope to hear a solution Fred

  • Casual Listener
  • Hi, my Spotify premium subscription through my internet provider KPN (Netherlands) ends. Now I want to have a direct subscription to Spotify and keep my playlists.   Does anyone have an idea...
  • hafdezeeuw
  • Casual Listener
  • 240 Views
  • 2 replies
  • 0 likes
  • 240 Views
  • 2 replies
  • 0 likes

Facturación

Necesito ayuda, desde mediados de Junio no tengo Spotify Premium ya que saque todo el dinero de mi cuenta; el pasado 27 de Junio me depositaron mi quincena pero de igual manera saque todo el dinero el problema de ahora es que al día de hoy 2 de agost...

  • Newbie
  • Necesito ayuda, desde mediados de Junio no tengo Spotify Premium ya que saque todo el dinero de mi cuenta; el pasado 27 de Junio me depositaron mi quincena pero de igual manera saque todo el dinero e...
  • jessypcasillas1
  • Newbie
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Premium family no longer working

I verfied that I have paid, and as you can see I've been a long time premium member and have paid every time, on time: 20-07-17 21658xxxx -14€14,9920-06-17 21658xxxx -13€14,9920-05-17 21658xxxx -12€14,9920-04-17 21658xxxx -11€14,9920-03-17 21658xxxx ...

  • Music Fan
  • I verfied that I have paid, and as you can see I've been a long time premium member and have paid every time, on time:   20-07-17 21658xxxx -14€14,99 20-06-17 21658xxxx -13€14,99 20-05-17 21...
  • inflatablemouse
  • Music Fan
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

CreditCard from other country

Hi all, I´m trying to buy a Premmiun Account to use in Argentina with my mom's creditcard from Brasil. I have tryied with my Facebook account, located in Argentina, and a new account located and Brasil with my brazilian phone number, but it doesn´t w...

  • Newbie
  • Hi all,   I´m trying to buy a Premmiun Account to use in Argentina with my mom's creditcard from Brasil.   I have tryied with my Facebook account, located in Argentina, and a new accoun...
  • Bittencourt
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Como solucionar problema de pago de Spotify

Ola boa noite eu fiz o teste de 7 dias grátis ai ontem acabou entao eu tentei assinar o premio coloquei comi os dados do meu cartao veio cobrando e nao entrou o premium nem nada

  • Newbie
  • Ola boa noite eu fiz o teste de 7 dias grátis ai ontem acabou entao eu tentei assinar o premio coloquei comi os dados do meu cartao veio cobrando e nao entrou o premium nem nada   
  • 107 Views
  • 0 replies
  • 0 likes
  • 107 Views
  • 0 replies
  • 0 likes

Offline mode

I upgraded to Spotify premium and turned my data off for Spotify. I have Downloaded a number of songs so I could listen without using my data when I'm driving. They were working just fine then today are gray and says offline mode and won't let any do...

  • Newbie
  • I upgraded to Spotify premium and turned my data off for Spotify. I have Downloaded a number of songs so I could listen without using my data when I'm driving. They were working just fine then today ...
  • 92 Views
  • 0 replies
  • 0 likes
  • 92 Views
  • 0 replies
  • 0 likes

Contacting Spotify??

I am really frustrated - I've been paying for Premium for 2 or 3 years but can't get it. I've followed the reset password process and no joy. Is there any way of contacting anyone at Spotify to get this resolved?

  • Newbie
  • I am really frustrated - I've been paying for Premium for 2 or 3 years but can't get it.  I've followed the reset password process and no joy.     Is there any way of contacting anyo...
  • Itcaleb88
  • Casual Listener
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

New phone but not registering Premium or library

So, I just went from iPhone 6 to 7 and downloaded Spotify immediately. It worked fine earlier today on old phone and had premium. On my PS4 I still have my library and premium. Now I don't have premium or my library on my new phone, it's all blank.It...

  • Casual Listener
  • So, I just went from iPhone 6 to 7 and downloaded Spotify immediately. It worked fine earlier today on old phone and had premium. On my PS4 I still have my library and premium. Now I don't have premi...
  • 104 Views
  • 0 replies
  • 0 likes
  • 104 Views
  • 0 replies
  • 0 likes

Pague spotify premium y no funciona

Hace como una semana pague mi Spotify premium con tarjeta de regalo (Como hago siempre desde hace más o menos un año) hoy me aparece que mi cuenta está en gratis y me salen anuncios y todo. Que tengo que hacer? Acabo de pagarlo hace una semana y no t...

  • Newbie
  • Hace como una semana pague mi Spotify premium con tarjeta de regalo (Como hago siempre desde hace más o menos un año) hoy me aparece que mi cuenta está en gratis y me salen anuncios y todo. Que tengo...
  • Andieccr
  • Newbie
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Can't Follow a Premium Account

I really need help here. I recently got a premium account and I use it on my iPhone 6. Now I have two Spotify accounts—one free, one Premium. When I look up my free account to follow as a friend while logged into my Premium account, it doesn't show u...

  • Newbie
  • I really need help here. I recently got a premium account and I use it on my iPhone 6. Now I have two Spotify accounts—one free, one Premium. When I look up my free account to follow as a friend whil...
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes

no puedo entrar en mi sesion premium

Hola! HAce unos meses me hice premium pero ahora al comprarme un ordenador nuevo cuando intento abrir spotify me sale una sesion antigua y no me permite recuperar la mia, la última.¿Como puedo solucionarlo?

  • Newbie
  • Hola! HAce unos meses me hice premium pero ahora al comprarme un  ordenador nuevo cuando intento abrir spotify me sale una sesion antigua y no me permite recuperar la mia, la última. ¿Como pued...
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

Credit Card payment fails

Hi, I'm a student in France and I want to subscribe to the Student plan. I have already been premium with my account using a special offer (0,99€ for 3 months) a year ago.When I click on "Student offer" it prompts me for my credit card details direct...

  • Casual Listener
  • Hi,   I'm a student in France and I want to subscribe to the Student plan. I have already been premium with my account using a special offer (0,99€ for 3 months) a year ago. When I click on...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Failed payment with PayPal

Hello, I have an issue with my subscription. To this day I've always paid with PayPal (I have no credit on PayPal itself, but it's connected to two credit cards from which the money is taken) and I never had a problem. Yesterday Spotify tried to rene...

  • Casual Listener
  • Hello, I have an issue with my subscription. To this day I've always paid with PayPal (I have no credit on PayPal itself, but it's connected to two credit cards from which the money is taken) and I n...
  • Mgkvis
  • Casual Listener
  • 4415 Views
  • 7 replies
  • 0 likes
  • 4415 Views
  • 7 replies
  • 0 likes

Spotify for students - problem

I did pay the Spotify for students that is 8,50 , and this money is already take by Spotify from my credit car, but when I use the app it isn't in premium. Means I payed for premium and still free. Somebody knows what I can do ???

  • Newbie
  • I did pay the Spotify for students that is 8,50 , and this money is already take by Spotify from my credit car, but when I use the app it isn't in premium. Means I payed for premium and still free. S...
  • Meknassih
  • Casual Listener
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Late Renewal

I have had premium for over a year and all of a sudden it stopped working. When I logged into my account again, all my music was gone and had kicked me off premium. My card was charged today so that's not the problem. I have checked my account and sa...

  • Newbie
  • I have had premium for over a year and all of a sudden it stopped working. When I logged into my account again, all my music was gone and had kicked me off premium. My card was charged today so that'...
  • 103 Views
  • 0 replies
  • 0 likes
  • 103 Views
  • 0 replies
  • 0 likes

PREMIUM

Hi, I signed up for Student Premium and I recognized that my school isnt there. Thats fine, so I was thinking about that I would pay for normally premium. But they charged me. Twice. What should I do? When I look to Subscription and Payment, there is...

  • Newbie
  • Hi, I signed up for Student Premium and I recognized that my school isnt there. Thats fine, so I was thinking about that I would pay for normally premium. But they charged me. Twice. What should I do...
  • Maxim
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Problemas con PREMIUM

Realice mi suscripcion premium, y no recibi mis 30 dias gratias

  • Newbie
  • Realice mi suscripcion premium, y no recibi mis 30 dias gratias
  • 98 Views
  • 0 replies
  • 0 likes
  • 98 Views
  • 0 replies
  • 0 likes

Cargo no reconocido en mi tarjeta

Hola, me están realizando un cargo en mi tarjeta de crédito (VISA) por una cuenta premium y yo tengo una suscripción familiar asociada a otra tarjeta de crédito (MASTER). agradeceré indicar cómo eliminar este cargo duplicado ya que no aparece en ning...

  • Newbie
  •  Hola, me están realizando un cargo en mi tarjeta de crédito (VISA) por una cuenta premium y yo tengo una suscripción familiar asociada a otra tarjeta de crédito (MASTER). agradeceré indicar cóm...
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

Starbucks partner

Link not allowing Starbucks partners to sign up for premium need help.

  • Newbie
  • Link not allowing Starbucks partners to sign up for premium need help.
  • 125 Views
  • 0 replies
  • 0 likes
  • 125 Views
  • 0 replies
  • 0 likes