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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52040 Views
  • 23 replies
  • 4 likes
  • 52040 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32596 Views
  • 19 replies
  • 2 likes
  • 32596 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 21878 Views
  • 8 replies
  • 1 likes
  • 21878 Views
  • 8 replies
  • 1 likes

Solved!! Suspicious Spotify billing on my credit card

Hello, I need help, last month (feb 26rd) I had suspicious transactions on my wife's credit card including a spotify transaction, called the bank and get the credit card cancelled. Got a new credit card and again (march 23rd) a spotify transaction, s...

  • Newbie
  • Hello,   I need help,  last month (feb 26rd) I had suspicious transactions on my wife's credit card including a spotify transaction, called the bank and get the credit card cancelled. &n...
  • labelscollected
  • Community Legend
  • 744 Views
  • 1 replies
  • 0 likes
  • 744 Views
  • 1 replies
  • 0 likes

how to pay from i tunes

i am a junior high school student in japan so i dont have any other pavement method how can i pay from i tunesits only one method for me help

  • Newbie
  • i am a junior high school student in japan so i dont have any other pavement method   how can i pay from i tunes its only one method for me  help
  • LordRollin
  • Community Legend
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

premium da GB a ITALY

ciao, ho un abbonamento premium con scadenza 2018 sottoscritto in gran Bretagna.ora sono di nuovo in italia, non riesco in nessun modo a cambiare il paese.se cambio i dati di pagamento mi da errore, come posso fare?(ho seguito ovviametne le istruzion...

  • Casual Listener
  • ciao, ho un abbonamento premium con scadenza 2018 sottoscritto in gran Bretagna. ora sono di nuovo in italia, non riesco in nessun modo a cambiare il paese. se cambio i dati di pagamento mi da erro...
  • labelscollected
  • Community Legend
  • 431 Views
  • 3 replies
  • 0 likes
  • 431 Views
  • 3 replies
  • 0 likes

Problemas com o perfil

Suspendi minha conta do facebook por alguns dias e quando voltei a usar o Spotify não aparece nem meu nome, nem minha foto e não apareço nas pesquisas. Quando vou em editar perfil, minha conta está vinculada e tudo está ok, inclusive as sugestões de ...

  • Newbie
  • Suspendi minha conta do facebook por alguns dias e quando voltei a usar o Spotify não aparece nem meu nome, nem minha foto e não apareço nas pesquisas. Quando vou em editar perfil, minha conta está v...
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

Trying to upgrade to premium

I've been trying to upgrade to Premium but it keeps saying that the bank is having a bad day does anyone know whether Halifax is stopping Spotify payments

  • Newbie
  • I've been trying to upgrade to Premium but it keeps saying that the bank is having a bad day does anyone know whether Halifax is stopping Spotify payments
  • Jacob
  • Community Legend
  • 890 Views
  • 1 replies
  • 0 likes
  • 890 Views
  • 1 replies
  • 0 likes

CODIGO ERRONEO

Me enviaron el mes gratis para canjear pero cuando quiero hacerlo no me acepta el código. Como funciona?

  • Casual Listener
  • Me enviaron el mes gratis para canjear pero cuando quiero hacerlo no me acepta el código. Como funciona?
  • OviiiOne
  • Community Legend
  • 426 Views
  • 1 replies
  • 0 likes
  • 426 Views
  • 1 replies
  • 0 likes

Account Billing

Hello, i paid for the family plan on 3/3/17, so why is spotify already trying to charge me if it's not 4/3/2017 yet? Which is when the next payment is supposed to come out correct?

  • Casual Listener
  • Hello, i paid for the family plan on 3/3/17, so why is spotify already trying to charge me if it's not 4/3/2017 yet? Which is when the next payment is supposed to come out correct?
  • Maxim
  • Spotify Star
  • 467 Views
  • 3 replies
  • 0 likes
  • 467 Views
  • 3 replies
  • 0 likes

getting charged too much for premium

I am getting charged 129SEK for the premium instead of 99SEK like everyine ese, why??

  • Newbie
  • I am getting charged 129SEK for the premium instead of 99SEK like everyine ese, why??
  • OviiiOne
  • Community Legend
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

Unauthorized Spotify Charge

I have a recent charge on my bank statement for $14.99 from Spotify. I did NOT authorize this payment. I didn't even have an account with Spotify until a few minutes ago when I was FORCED to create one to access customer support. I need to resolve th...

  • Casual Listener
  • I have a recent charge on my bank statement for $14.99 from Spotify. I did NOT authorize this payment. I didn't even have an account with Spotify until a few minutes ago when I was FORCED to create o...
  • Maxim
  • Spotify Star
  • 442 Views
  • 3 replies
  • 0 likes
  • 442 Views
  • 3 replies
  • 0 likes

Getting charged TWICE a month for a subscription I don't even have!!!

I have just gone through my bank acc to find that I have been charged TWICE for my premium and TWICE for my husbands premium! The other thing that has pissed me off is that my husbands Spotify says he is only on the FREE SPOTIFY! When I clearly set h...

  • Newbie
  • I have just gone through my bank acc to find that I have been charged TWICE for my premium and TWICE for my husbands premium! The other thing that has pissed me off is that my husbands Spotify says h...
  • Jacob
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

spotify prepaid card

Please tell me how can i activate my spotify gift card onto my account? i'm using my phone, not a desktop. Thank you

  • Newbie
  • Please tell me how can i activate my spotify gift card onto my account? i'm using my phone, not a desktop. Thank you 
  • Maxim
  • Spotify Star
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Solved!! They charge me twice

Hi there. I had my premium account and two months ago me and my family bought the premium family account. So i did everything the emails said and i appear as "active" in our family account. This family account is pais by my father's credit card... Bu...

  • Visitor
  • Hi there. I had my premium account and two months ago me and my family bought the premium family account. So i did everything the emails said and i appear as "active" in our family account. This fami...
  • Jacob
  • Community Legend
  • 618 Views
  • 3 replies
  • 0 likes
  • 618 Views
  • 3 replies
  • 0 likes

Double Charged

I've been charged also 9.90 € on my visa, but I've already got the familly account witch is 14.90 €/ month... ... nobody by phone, nobody can help ! I've ask my bank to refuse next monthes but It's not professional !

  • Casual Listener
  • I've been charged also 9.90 €  on my visa, but I've already got the familly account witch is 14.90 €/ month... ... nobody by phone, nobody can help !   I've ask my bank to refuse next...
  • Jacob
  • Community Legend
  • 591 Views
  • 3 replies
  • 1 likes
  • 591 Views
  • 3 replies
  • 1 likes

1 month ?

I pay for 1 month at the 28.02.2017 and thouhgt i could use for 1 month(atleast 30 days) but at 28.03.2017 premium is away at only 28 daysIn wich units does spotify count 1 month ?

  • Casual Listener
  • I pay for 1 month at the 28.02.2017 and thouhgt i could use for 1 month(atleast 30 days) but at 28.03.2017 premium is away at only 28 days In wich units does spotify count 1 month ?
  • Jacob
  • Community Legend
  • 561 Views
  • 1 replies
  • 0 likes
  • 561 Views
  • 1 replies
  • 0 likes

Tendré mi mes gratuito de premium?

Pagué mi mes y ya obtuve mi mes del 27/03/17 al 27/04/17, pero mi pregunta esdonde quedó mi mes gratis que iban a dar? me lo darán despues de que se vensa este mes o no?

  • Casual Listener
  • Pagué mi mes y ya obtuve mi mes del 27/03/17 al 27/04/17, pero mi pregunta es donde quedó mi mes gratis que iban a dar? me lo darán despues de que se vensa este mes o no?
  • jluisexpress301
  • Casual Listener
  • 1569 Views
  • 6 replies
  • 0 likes
  • 1569 Views
  • 6 replies
  • 0 likes

Re: Payment Problem

I signed up for Spotify premium but I am still on the free Spotify not premium but they are still charging my credit card twice a month this is steeling. Please friction this otherwise I will be force to take further actions legal and comment my comp...

  • Newbie
  • I signed up for Spotify premium but I am still on the free Spotify not premium but they are still charging my credit card twice a month this is steeling. Please friction this otherwise I will be forc...
  • KatesHere
  • Community Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

3 months trial

I've done the 3 months trial and I sssumed it was going to cancel after it give me a warning but now I've been charged full price and I don't want premium anymore. What do I do? And do I get my money back?

  • Newbie
  • I've done the 3 months trial and I sssumed it was going to cancel after it give me a warning but now I've been charged full price and I don't want premium anymore. What do I do? And do I get my money...
  • osornios
  • Spotify Star
  • 443 Views
  • 1 replies
  • 0 likes
  • Account
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  • 443 Views
  • 1 replies
  • 0 likes

Free Trial Not Working

Ive recently made a new spotify account and signed up for the 7 day free trial. Then ive decided to activate a 30 day premium free trial. I endered in my debit information and tried to activate it but it wouldnt accept my credit info even though i re...

  • Newbie
  • Ive recently made a new spotify account and signed up for the 7 day free trial. Then ive decided to activate a 30 day premium free trial. I endered in my debit information and tried to activate it bu...
  • KatesHere
  • Community Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Can't cancel subscription

The "subscription" tab that I go to, to try and cancel my premium account keeps telling me that I have to cancel it through itunes, except when I log into my itunes account, the suscription isn't there to cancel. The receipt that was sent to me via e...

  • Newbie
  • The "subscription" tab that I go to, to try and cancel my premium account keeps telling me that I have to cancel it through itunes, except when I log into my itunes account, the suscription isn't the...
  • KatesHere
  • Community Legend
  • 445 Views
  • 1 replies
  • 0 likes
  • 445 Views
  • 1 replies
  • 0 likes

Rien sur mon compte

J'ai prit l'abonnement Spotify prenium , mais sur.mon compte il dise que j'ai 0 abonnement , donc je ne peut pas écouter de la.musique hors connexion ! Pourquoi ?

  • Newbie
  • J'ai prit l'abonnement Spotify prenium , mais sur.mon compte il dise que j'ai 0 abonnement , donc je ne peut pas écouter de la.musique hors connexion ! Pourquoi ?
  • KatesHere
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes