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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61557 Views
  • 25 replies
  • 5 likes
  • 61557 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36707 Views
  • 19 replies
  • 2 likes
  • 36707 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 28009 Views
  • 16 replies
  • 3 likes
  • 28009 Views
  • 16 replies
  • 3 likes

Paused Spotify subscription due to credit card problem

Hello, I had a problem with my credit card and Spotify paused my subscription. When I solved the problem with the card the next day, Spotify charged the monthly payment but they didn't activated my premium account. This happened 4 days ago.This is my...

  • Newbie
  • Hello, I had a problem with my credit card and Spotify paused my subscription. When I solved the problem with the card the next day, Spotify charged the monthly payment but they didn't activated my p...
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes

Student Spotify

Tried to register for Spotify for students however my college details weren't accetped, yet I was charged €4.99 twice? Anyone know what to do?

  • Newbie
  • Tried to register for Spotify for students however my college details weren't accetped, yet I was charged €4.99 twice? Anyone know what to do?
  • Maxim
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Payment

I wasn't charged for spotify this month. Still on my account on the bill it says I have payed already. What went wrong here? I don't want to pay twice next month.

  • Casual Listener
  • I wasn't charged for spotify this month. Still on my account on the bill it says I have payed already. What went wrong here? I don't want to pay twice next month.
  • Thrasher96
  • Casual Listener
  • 88 Views
  • 2 replies
  • 0 likes
  • 88 Views
  • 2 replies
  • 0 likes

não recebi mês gratuito

fiz a conta como premium, porém não recebi os primeiros 30 dias gratuitos como anunciando.

  • Newbie
  • fiz a conta como premium, porém não recebi os primeiros 30 dias gratuitos como anunciando.
  • 79 Views
  • 0 replies
  • 0 likes
  • 79 Views
  • 0 replies
  • 0 likes

Premium Refund

Sadly I had to cancel my premium because I have bills to pay but I canceled it about just less then half a month in to get a refund but it never issued a refund

  • Newbie
  • Sadly I had to cancel my premium because I have bills to pay but I canceled it about just less then half a month in to get a refund but it never issued a refund
  • Maxim
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Lost my Original Account

I lost my Premium membership to spotify including my playlist 2 months ago but I am continually charged a monthly fee of PH 129.00 every month up to date. I tried to reconnect to Premium at the App Store but when clicking Premium, an amount appears t...

  • Newbie
  • I lost my Premium membership to spotify including my playlist 2 months ago but I am continually charged a monthly fee of PH 129.00 every month up to date. I tried to reconnect to Premium at the App S...
  • 57 Views
  • 0 replies
  • 0 likes
  • 57 Views
  • 0 replies
  • 0 likes

Spotify under Maxis to Family Premium

hello. i was previously registered to the premium spotify by Maxis using my fb account. I would like to change to the family premium now but how will I do so without losing all my playlist? After terminating my account with Maxis, will my account be ...

  • Casual Listener
  • hello. i was previously registered to the premium spotify by Maxis using my fb account. I would like to change to the family premium now but how will I do so without losing all my playlist? After ter...
  • bzx01
  • Casual Listener
  • 4851 Views
  • 5 replies
  • 0 likes
  • 4851 Views
  • 5 replies
  • 0 likes

Credit Card charged more than Subscription

Hello, My Single User subscription was listed at 9.99 + Tax, which should be 10.29, but my credit card is being charged 11.29 for that service. Also, since upgrading to Family Premium, its listed at 14.99, and im being charged 14.99, with no tax bein...

  • Newbie
  • Hello,   My Single User subscription was listed at 9.99 + Tax, which should be 10.29, but my credit card is being charged 11.29 for that service.   Also, since upgrading to Family Premi...
  • MattSuda
  • Spotify Star
  • 960 Views
  • 2 replies
  • 0 likes
  • 960 Views
  • 2 replies
  • 0 likes

Problems with Family Subscription

Since Spotify changed the Family Subscription Policy do I have issues trying to add my family to the Subscription. I am guessing it tries to match my Facebook Address with the one that you enter when you add a member.Why the **bleep** does Spotify be...

  • Casual Listener
  • Since Spotify changed the Family Subscription Policy do I have issues trying to add my family to the Subscription. I am guessing it tries to match my Facebook Address with the one that you enter when...
  • Hubo
  • Community Legend
  • 136 Views
  • 3 replies
  • 0 likes
  • 136 Views
  • 3 replies
  • 0 likes

Audiobooks

Hello dear Spotify community, I Wanted to ask if your audibles, always current Consequences? I am a large Audibles fan of TKKG and The three question marks, therefore wanted to know whether it is also the very new Consequences of the two gives love g...

  • Newbie
  • Hello dear Spotify community, I Wanted to ask if your audibles, always current Consequences? I am a large Audibles fan of TKKG and The three question marks, therefore wanted to know whether...
  • 67 Views
  • 0 replies
  • 0 likes
  • 67 Views
  • 0 replies
  • 0 likes

Charge

They still charge me when i cut the premium subscription about 5-6 months ago

  • Newbie
  • They still charge me when i cut the premium subscription about 5-6 months ago
  • kejt_
  • Community Legend
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Student discount not available anymore?

So I just noticed the sections about the student discount, but when I try to visit the link I'm just redirected to the main website. Has the student discount been removed, or is it just a bug?

  • Regular
  • So I just noticed the sections about the student discount, but when I try to visit the link I'm just redirected to the main website. Has the student discount been removed, or is it just a bug? 
  • Jacob
  • Community Legend
  • 137 Views
  • 3 replies
  • 0 likes
  • 137 Views
  • 3 replies
  • 0 likes

Getting charge

Hello I been charge 2 month in a row and we don't have access email or even the app. I want this resolved As soon as possible, please. Contact info: edithlymarie@gmail.com

  • Newbie
  • Hello I been charge 2 month in a row and we don't have access email or even the app. I want this resolved As soon as possible, please. Contact info: edithlymarie@gmail.com
  • Jacob
  • Community Legend
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

keeps getting charged but says subscription is not active

Thought I cancelled my permium subscription, now it shows no history of receipts and im still getting charged.

  • Newbie
  • Thought I cancelled my permium subscription, now it shows no history of receipts and im still getting charged.
  • Maxim
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Solved!! Credit card from another country

I live in Europe but my credit card belongs to South America and Spotify tells me to set the latter as my location. Won't I have any problems in the future if I set that?

  • Newbie
  • I live in Europe but my credit card belongs to South America and Spotify tells me to set the latter as my location. Won't I have any problems in the future if I set that? 😕
  • MattSuda
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Rogers Promo with New Device - Spotify Premium Override for 2nd Trial

I want to access the Spotify premium promo with my new device from Rogers...I've had the trial in the past, but I was assured by a rogers technician that you folks could override that, and grant the promo I was promised. Tyler

  • Newbie
  • I want to access the Spotify premium promo with my new device from Rogers...I've had the trial in the past, but I was assured by a rogers technician that you folks could override that, and grant the ...
  • MattSuda
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Solved!! Charged twice per month

I just paid for a monthly student subscription, and when I checked my bank details spotify has charged me twice as much $5.99. Help please.

  • Newbie
  • I just paid for a monthly student subscription, and when I checked my bank details spotify has charged me twice as much $5.99. Help please.
  • Maxim
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Charged multiple times

I set up my account with the student discount and only managed to make it work properly on the 4th attempt. The 4th payment went through correctly but the other 3 are still pending in my account a week later. $18 I do not have access to. I also have ...

  • Newbie
  • I set up my account with the student discount and only managed to make it work properly on the 4th attempt. The 4th payment went through correctly but the other 3 are still pending in my account a we...
  • Maxim
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

Me cobraron el premium pero mi cuenta sigue en gratis

Hola, quisiera su ayuda por qué hice el pago de mi cuenta, se cobró pero no se volvió premium mi cuenta. Ya cerré sesión, volví a iniciar y sigue en gratis. Ayuda por favor

  • Newbie
  • Hola, quisiera su ayuda por qué hice el pago de mi cuenta, se cobró pero no se volvió premium mi cuenta. Ya cerré sesión, volví a iniciar y sigue en gratis. Ayuda por favor 
  • MattSuda
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Solved!! Credit cart area is not seen

Hi, I want to get premium but credit cart area is not seen. I used preum for a while but I canceled it later. Then I lived in Netherlands for two months. Now I am in mu country and I think spotify want me to prove citizenship. I am Turkish am I live ...

  • Visitor
  • Hi, I want to get premium but credit cart area is not seen. I used preum for a while but I canceled it later. Then I lived in Netherlands for two months. Now I am in mu country and I think spotify wa...
  • user-removed
  • Not applicable
  • 268 Views
  • 2 replies
  • 0 likes
  • 268 Views
  • 2 replies
  • 0 likes