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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6564 Views
  • 23 replies
  • 2 likes
  • 6564 Views
  • 23 replies
  • 2 likes

Pagado por paypal, y no recibo el premium.

Hola! He pagado por paypal los 0.99 para obtener 3 meses, y lo he intentado varias veces, se me ha cobrado las veces que lo he intentado y no recibo el premium. Paypal ha pasado el cargo a mi banco, y se me ha cobrado pero mi cuenta no se vuelve a pr...

  • Newbie
  • Hola! He pagado por paypal los 0.99 para obtener 3 meses, y lo he intentado varias veces, se me ha cobrado las veces que lo he intentado y no recibo el premium. Paypal ha pasado el cargo a mi banco, ...
  • osornios
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Oferta premium y pago 9.99€

Me acaban de cobrar 9.99€ por la suscripción premium cuando la oferta eran 3 meses a 0.99€. ¿Que puedo hacer?

  • Newbie
  • Me acaban de cobrar 9.99€ por la suscripción premium cuando la oferta eran 3 meses a 0.99€. ¿Que puedo hacer?
  • osornios
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

can´t pay for the familiar account

when i tried to made the payment a red box appeared wich says that my payment method cant be accepted so i tried with another credit card and another one and the same error is appearing

  • Newbie
  • when i tried to made the payment a red box appeared wich says that my payment method cant be accepted so i tried with another credit card and another one and the same error is appearing
  • osornios
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Premium for 9 dkk

HiWhy can´t i buy the 3 months premium for 9 dkk anymore?Was it the last day yesterday?

  • Newbie
  • Hi Why can´t i buy the 3 months premium for 9 dkk anymore? Was it the last day yesterday?
  • osornios
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Suscripcion

Hola, mira tengo una tarjeta de regalo de 10 euros y cuando voy a canjearla me dice que este codigo no es valido en mi pais. Que puedo hacer para que no pierda el dinero y podr tener spotify premium?

  • Newbie
  • Hola, mira tengo una tarjeta de regalo de 10 euros y cuando voy a canjearla me dice que este codigo no es valido en mi pais. Que puedo hacer para que no pierda el dinero y podr tener spotify premium?...
  • osornios
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Pago

He tratado de pagar con 4 tarjetas diferentes mi suscripción a premium y en todas me dice qué hay problemas con el banco, ya llame pero las tarjetas no presentan ningún problema. ¿Ayuda?

  • Newbie
  • He tratado de pagar con 4 tarjetas diferentes mi suscripción a premium y en todas me dice qué hay problemas con el banco, ya llame pero las tarjetas no presentan ningún problema. ¿Ayuda?
  • 105 Views
  • 0 replies
  • 0 likes
  • 105 Views
  • 0 replies
  • 0 likes

Paid a 1-month Subscription through Dragon Pay but still have not received Premium.

Good day! Earlier today I just go for Premium and paid the 1-month subscription (that costs 129.00php) via Dragon pay. It has been seven hours, yet I still have not received the Premium in my Spotify account. Would you like to help me with this? Than...

  • Newbie
  • Good day! Earlier today I just go for Premium and paid the 1-month subscription (that costs 129.00php) via Dragon pay. It has been seven hours, yet I still have not received the Premium in my Spotify...
  • osornios
  • Spotify Star
  • 410 Views
  • 1 replies
  • 1 likes
  • 410 Views
  • 1 replies
  • 1 likes

pagos

Pague el dia 26 fue el ultimo dia para hacer el pago de $99 por tres meses pero ahora me indica que vence el dia 26 del mes que viene no me hicero valida la promocion ayuda

  • Casual Listener
  • Pague el dia 26 fue el ultimo dia para hacer el pago de $99 por tres meses pero ahora me indica que vence el dia 26 del mes que viene no me hicero valida la promocion ayuda  
  • osornios
  • Spotify Star
  • 258 Views
  • 4 replies
  • 0 likes
  • 258 Views
  • 4 replies
  • 0 likes

Multiple family accounts created, one desired

Goodmorning! I am a premium member and i reciently upgraded to premium family so my parents can use premium too. My dad started a family account too and now id like to cancel the one i made and join his. I want to cancel my family account, keep my pr...

  • Newbie
  • Goodmorning!  I am a premium member and i reciently upgraded to premium family so my parents can use premium too. My dad started a family account too and now id like to cancel the one i made an...
  • osornios
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Premium not working even though I'm paying

Payed for premium, deleted the app and re logged in after my free trial was up and I paid for premium and it still says my subscription is free and I can't play any of my music.

  • Newbie
  • Payed for premium, deleted the app and re logged in after my free trial was up and I paid for premium and it still says my subscription is free and I can't play any of my music.
  • 110 Views
  • 0 replies
  • 0 likes
  • 110 Views
  • 0 replies
  • 0 likes

Solved!! Changed subscription and payment date

After i changed my subscription from premium to Family, my paymant date changed from the 7th of july to the 3rd of july. What is the reason for this?

  • Newbie
  • After i changed my subscription from premium to Family, my paymant date changed from the 7th of july to the 3rd of july. What is the reason for this?
  • osornios
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Membership in family account-who is owner?

When i want to upgrade to premium, i get a message saying that i m already member of a family account which i don't know of. How can i find out who is owner of this family account?

  • Newbie
  • When i want to upgrade to premium, i get a message saying that i m already member of a family account which i don't know of. How can i find out who is owner of this family account?
  • osornios
  • Spotify Star
  • 473 Views
  • 1 replies
  • 0 likes
  • 473 Views
  • 1 replies
  • 0 likes

Can I pay the abo with gift-cards only?

I can't find something about that and i need help fast... want to listen music

  • Newbie
  • I can't find something about that and i need help fast... want to listen music 😉
  • osornios
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Issues paying for subscription

I tried signing up for premium to take advantage of the $0.99 for 3 months offer but it keeps telling me I have an invalid postal code. I tried again today but now it's telling me the offer is invalid. Any suggestions?Thanks!

  • Newbie
  • I tried signing up for premium to take advantage of the $0.99 for 3 months offer but it keeps telling me I have an invalid postal code. I tried again today but now it's telling me the offer is invali...
  • osornios
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

P129 Promo for 3 months Stopped After One Month?

Hi, I signed up for the P129 for 3 months of Premium promo from Spotify Philippines on May 31 but now I've went back to Spotify Free. Any clarifications would be of great help, thanks!

  • Newbie
  • Hi, I signed up for the P129 for 3 months of Premium promo from Spotify Philippines on May 31 but now I've went back to Spotify Free. Any clarifications would be of great help, thanks!
  • osornios
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

I have had spotify premium for years with monthly payments - suddenly it stopped working. Why?

App says I haven't bought premium (which is not true). I also logged in to the spotify website and there it says also that I don't have premium. Premium has worked fine with monthly credit card payments so far several years. I haven't done any change...

  • Casual Listener
  • App says I haven't bought premium (which is not true). I also logged in to the spotify website and there it says also that I don't have premium.   Premium has worked fine with monthly credit c...
  • osornios
  • Spotify Star
  • 199 Views
  • 1 replies
  • 1 likes
  • 199 Views
  • 1 replies
  • 1 likes

Can't play EXPLICIT songs and "deleted" from my Family Account

Hello, I hab ethe following Problems, i created a Spotify Family Accoujnt few months back which had no real problems during that time, until last week, when my girlfriend somehow got deleted from my Spotify Family account and she can't join it again,...

  • Regular
  • Hello, I hab ethe following Problems, i created a Spotify Family Accoujnt  few months back which had no real problems during that time, until last week, when my girlfriend somehow got deleted fr...
  • Bacchanalien
  • Regular
  • 465 Views
  • 4 replies
  • 0 likes
  • 465 Views
  • 4 replies
  • 0 likes

My premium account is charging me more than what I signed up for without warning

I signed up for spotify family for 13.99Turkish Lira per month, and I still see the same amount as what I subscribed for. However, when I just looked into my receipts, I saw that I have been charged 20.99 for the last few months and the upcoming rece...

  • Newbie
  • I signed up for spotify family for 13.99Turkish Lira per month, and I still see the same amount as what I subscribed for. However, when I just looked into my receipts, I saw that I have been charged ...
  • osornios
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Change to Spotify Family and Paid Twice

Hi, me and my friend tried to subscribe for spotify premium. We used the app in my laptop, so I logged in first and tried to subscribe for premium then the reference number for payment was given. Then I logged out my account in the spotify app in my ...

  • Newbie
  • Hi, me and my friend tried to subscribe for spotify premium. We used the app in my laptop, so I logged in first and tried to subscribe for premium then the reference number for payment was given. The...
  • osornios
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Gift card for Brazil

Hi, I would like to know if there is any forecast for the sale of gift cards in Brazil, by God.Thank you and success!

  • Visitor
  • Hi, I would like to know if there is any forecast for the sale of gift cards in Brazil, by God. Thank you and success!
  • 547 Views
  • 0 replies
  • 0 likes
  • 547 Views
  • 0 replies
  • 0 likes