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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55039 Views
  • 23 replies
  • 4 likes
  • 55039 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 33639 Views
  • 19 replies
  • 2 likes
  • 33639 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Rodrigorsr
  • Visitor
  • 22986 Views
  • 9 replies
  • 1 likes
  • 22986 Views
  • 9 replies
  • 1 likes

Todavia no se me hace premium

Pagué en Oxxo y según que en 24 horas se hacía premium ya van más de 48 horas y todavía

  • Newbie
  • Pagué en Oxxo y según que en 24 horas se hacía premium ya van más de 48 horas y todavía
  • itu_
  • Community Legend
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

I have premium but features won't work.

So I have spotify premium but premium features wont work. I cant pick what song I want only shuffle, My account says i have premium until april 4th but i cant actually use it apparently. I recently changed my payment method to a new card before my su...

  • Newbie
  • So I have spotify premium but premium features wont work. I cant pick what song I want only shuffle, My account says i have premium until april 4th but i cant actually use it apparently. I recently c...
  • MattSuda
  • Spotify Star
  • 138 Views
  • 2 replies
  • 0 likes
  • 138 Views
  • 2 replies
  • 0 likes

Problem with gift card

Hello, I have a problem with my payment. I'd been using spotify premium for 3 months for which I'd paid 99 cents. After 3 months it should have, obviously, ended but it hasn't even though i haven't paid anything for it because there was no money left...

  • Newbie
  • Hello, I have a problem with my payment. I'd been using spotify premium for 3 months for which I'd paid 99 cents. After 3 months it should have, obviously, ended but it hasn't even though i haven't p...
  • MattSuda
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

New phone no premium but money taken!

Spotify premium worked on windows phone and laptop but not on new I phone 6s money taken by Spotify today!

  • Newbie
  • Spotify premium worked on windows phone and laptop but not on new I phone 6s money taken by Spotify today!
  • MattSuda
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Solved!! Premium

Hello, I would like to know how I can change my monthly premium plan for an annual one.

  • Newbie
  • Hello, I would like to know how I can change my monthly premium plan for an annual one.
  • MattSuda
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

I can't download premium

Hello, i try to download spotify premium since weeks and every time I write the data of my postpay I can not go ahead with payment because he says i did not write the expiration month. But it's not true. It give me the same problem with all my cards....

  • Newbie
  • Hello, i try to download spotify premium since weeks and every time I write the data of my postpay I can not go ahead with payment because he says i did not write the expiration month. But it's not t...
  • MattSuda
  • Spotify Star
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Suscripción

Hola, en el resumen de mi tarjeta de crédito me debitan dos veces el monto de suscripción, verifique que no tenga dos cuentas anexadas a mi tarjeta, me pueden ayudar??? Gracias

  • Newbie
  • Hola, en el resumen de mi tarjeta de crédito me debitan dos veces el monto de suscripción, verifique que no tenga dos cuentas anexadas a mi tarjeta, me pueden ayudar??? Gracias
  • MattSuda
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Re: Premium problem

Hi I am supposed to get premium with my phone plan, I accidentally entered an email I used once for a free trial, so now I don't have premium, and I can't press on any songs I have to shuffle I can't download any songs! I'd like to know how to reset ...

  • Newbie
  • Hi I am supposed to get premium with my phone plan, I accidentally entered an email I used once for a free trial, so now I don't have premium, and I can't press on any songs I have to shuffle I can't...
  • MattSuda
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Setting up premium family account - password doesnt work - spotify help non existent

trying to resolve why password as additional family member does not work - unable to get help......... great way to send your customers to the competition

  • Newbie
  • trying to resolve why password as additional family member does not work - unable to get help......... great way to send your customers to the competition  
  • MattSuda
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Monthly charge?

I just noticed on my bank account that Spotify USA is charging me $10.59 monthly but both my account and my husbands account says we have Spotify Free?? Please help identify which account is being charged and then reimburse us for this monthly transa...

  • Casual Listener
  • I just noticed on my bank account that Spotify USA is charging me $10.59 monthly but both my account and my husbands account says we have Spotify Free?? Please help identify which account is being ch...
  • KatesHere
  • Community Legend
  • 291 Views
  • 5 replies
  • 1 likes
  • 291 Views
  • 5 replies
  • 1 likes

Can my wife use my Spotify

I have a Spotify account I pay 9.99 a month for. Can my wife also use Spotify or would I need to pay more?

  • Newbie
  • I have a Spotify account I pay 9.99 a month for. Can my wife also use Spotify or would I need to pay more?
  • KatesHere
  • Community Legend
  • 953 Views
  • 2 replies
  • 0 likes
  • 953 Views
  • 2 replies
  • 0 likes

Solved!! Upgrade from premium to family

Hi, I have a £9.99 premium account, and my last payment was made in the last few days I wish to upgrade to family account at £14.99, but I don't wanat to be charged twice. Can anyone advise how to upgrade without waiting until next month? There doesn...

  • Casual Listener
  • Hi, I have a £9.99 premium account, and my last payment was made in the last few days   I wish to upgrade to family account at £14.99, but I don't wanat to be charged twice.   Can anyon...
  • Maxim
  • Spotify Star
  • 214 Views
  • 3 replies
  • 0 likes
  • 214 Views
  • 3 replies
  • 0 likes

Payment plan

If I had premium and then switched onto my family's family plan. Will I still be charged for my premium or do I need to go onto my account and cancel it before accepting my family plan

  • Newbie
  • If I had premium and then switched onto my family's family plan. Will I still be charged for my premium or do I need to go onto my account and cancel it before accepting my family plan
  • Maxim
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Spotify charged me 0,19 Euro

Hello, Im using spotify premium (9,99 Euro/Month) and on Monday i got charged 0,19 Euro.Why was there a discount of 19 cents? I havent used something special than i usually use. Can you help me? Have i misread something? Greetings

  • Casual Listener
  • Hello,   Im using spotify premium (9,99 Euro/Month) and on Monday i got charged 0,19 Euro. Why was there a discount of 19 cents? I havent used something special than i usually use.   C...
  • itu_
  • Community Legend
  • 172 Views
  • 3 replies
  • 0 likes
  • 172 Views
  • 3 replies
  • 0 likes

Como cancelar una cuenta Premium si no se cual es el email asociado a la cuenta?

Al subscribirme a una cuenta Premium hice una cuenta de correo electronico que ya no recuerdo y ahora que quiero cancelar la cuenta de Spotify ya no me permite porque no se a que cuenta de correo electronico esta asociada. La unica informacion que te...

  • Casual Listener
  • Al subscribirme a una cuenta Premium hice una cuenta de correo electronico que ya no recuerdo y ahora que quiero cancelar la cuenta de Spotify ya no me permite porque no se a que cuenta de correo ele...
  • jespino
  • Casual Listener
  • 23576 Views
  • 2 replies
  • 3 likes
  • 23576 Views
  • 2 replies
  • 3 likes

premium membership not working

I got spotify premium membership free through vodafone contract, that period ended yday n chose to opt in for £9.99 a month there on for premium through spotify and now its saying that i am on free membership but i have a confirmation text that i hav...

  • Casual Listener
  • I got spotify premium membership free through vodafone contract, that period ended yday n chose to opt in for £9.99 a month there on for premium through spotify and now its saying that i am on free m...
  • Robert_W
  • Community Legend
  • 155 Views
  • 5 replies
  • 0 likes
  • 155 Views
  • 5 replies
  • 0 likes

Spotify Premium Payment by Phone

Hi, I've been trying to avail Spotify premium for three days now using my phone's carrier, Smart (Philippines). But it won't send me a pin right after I send my phone number. Got any ideas on how to help me here? Thank you!

  • Newbie
  • Hi, I've been trying to avail Spotify premium for three days now using my phone's carrier, Smart (Philippines). But it won't send me a pin right after I send my phone number. Got any ideas on how to ...
  • Robert_W
  • Community Legend
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Solved!! 60 day free trial

I saw a link that said you could get a 60 day trial. Is this true? And if so, where can I get it?

  • Newbie
  • I saw a link that said you could get a 60 day trial. Is this true? And if so, where can I get it?
  • kejt_
  • Community Legend
  • 1716 Views
  • 1 replies
  • 0 likes
  • 1716 Views
  • 1 replies
  • 0 likes

Unable to add new card to pay for premium account

I'm having the exact same issue. SpotifyCares has repeatedly told me that "they have their team looking into it" and to try back in 72 hours. It's now been over a week that multiple payment methods do not work. I've tried different browsers, credit c...

  • Casual Listener
  • I'm having the exact same issue. SpotifyCares has repeatedly told me that "they have their team looking into it" and to try back in 72 hours. It's now been over a week that multiple payment methods d...
  • MattSuda
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Charged twice within the same month

Hi,I have been charged £9.99 at the beginning and at the end of March. Is this because I had to update my payment method towards the end of March? Does this mean I won't be charged in April? The description is worded differently on my bank statement....

  • Casual Listener
  • Hi, I have been charged £9.99 at the beginning and at the end of March. Is this because I had to update my payment method towards the end of March? Does this mean I won't be charged in April? The ...
  • MattSuda
  • Spotify Star
  • 122 Views
  • 3 replies
  • 0 likes
  • 122 Views
  • 3 replies
  • 0 likes