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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 84021 Views
  • 30 replies
  • 5 likes
  • 84021 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45806 Views
  • 19 replies
  • 3 likes
  • 45806 Views
  • 19 replies
  • 3 likes

Suscripción Premium

Hace 4 días estoy intentando realizar al pago de la suscripción premium, ya que el mes pasado no pude realizarlo. Al intentar pagar con la tarjeta de credito me arroja el siguiente mensaje.Ups, parece que tu tarjeta o proveedor de pago están teniendo...

  • Newbie
  • Hace 4 días estoy intentando realizar al pago de la suscripción premium, ya que el mes pasado no pude realizarlo. Al intentar pagar con la tarjeta de credito me arroja el siguiente mensaje. Ups...
  • juan_martinez
  • Newbie
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Premium subscription moved to family same user in two phones, lost downloads

I had a premium subscription in two phones with different downloads in each one. When I got family subscription, I lost all downloads from one of the phones and cant acces this downloads with my husbands new accout. How do I get my downloads with my ...

  • Newbie
  • I had a premium subscription in two phones with different downloads in each one. When I got family subscription, I lost all downloads from one of the phones and cant acces this downloads with my husb...
  • 67 Views
  • 0 replies
  • 0 likes
  • 67 Views
  • 0 replies
  • 0 likes

Premium

I pay for premium every month. Songs will not play without wifi. Downloaded or not. What's up?

  • Newbie
  • I pay for premium every month. Songs will not play without wifi. Downloaded or not. What's up?
  • CryticalAce
  • Community Legend
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Starting Spotify

I don't have an account yet. How do I take advantage of using both the 3 first months at .99 and then use the student discount at 4.99 instead of going to 9.99 or whatever. .?

  • Newbie
  • I don't have an account yet. How do I take advantage of using both the 3 first months at .99 and then use the student discount at 4.99 instead of going to 9.99 or whatever. .?
  • itu_
  • Community Legend
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Pay for student premium

I checked my bank account and I saw they took twice price for the student premium and also I don't have premium account yet.

  • Newbie
  • I checked my bank account and I saw they took twice price for the student premium and also I don't have premium account yet.
  • LordRollin
  • Community Legend
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Not Eligible For 3 Month premium

Hello. I trying to buy the 3 months for $9.99 premium but it's saying I'm not eligible for that subscription and I don't understand why. Can you please help me understand why this is happening? Thank you so much.

  • Newbie
  • Hello. I trying to buy the 3 months for $9.99 premium but it's saying I'm not eligible for that subscription and I don't understand why. Can you please help me understand why this is happening? Thank...
  • LordRollin
  • Community Legend
  • 1029 Views
  • 1 replies
  • 0 likes
  • 1029 Views
  • 1 replies
  • 0 likes

Delay in Premium payment

I didn't have enough money on my bank account this month to pay my spotify's premium account. Now I'm back to free version and my bank account will be recharged with enough money next monday. If I want to come back to premium, will spotify do it auto...

  • Regular
  • I didn't have enough money on my bank account this month to pay my spotify's premium account. Now I'm back to free version and my bank account will be recharged with enough money next monday. If I wa...
  • LordRollin
  • Community Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Spotify Premium to Familiar plan

Good afternoon. I had premium plan, and one of my parents in my house decided to change to a Familiar one. My question is: Spotify still takes the fee, the taxe of premium plan of my credit card, or now I´m free and the taxes will be discounted in my...

  • Newbie
  • Good afternoon.   I had premium plan, and one of my parents in my house decided to change to a Familiar one.   My question is: Spotify still takes the fee, the taxe of premium plan...
  • itu_
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Premium no activado y cargo doble

Entre a mi cuenta para adquirir la promocion de 3 meses por 9 pesos y al realizar la compra se me cobró dos pagos y la cuenta quedo sin premium.

  • Newbie
  • Entre a mi cuenta para adquirir la promocion de 3 meses por 9 pesos y al realizar la compra se me cobró dos pagos y la cuenta quedo sin premium.
  • 64 Views
  • 0 replies
  • 0 likes
  • 64 Views
  • 0 replies
  • 0 likes

Family account changed to free account

Last month I started a Family account (may 3rd) everything was good for me and my family members, before the first month (may 30th) was complete my account and my family's accounts changed to free like I'd never paid but Spotify charged me again!! Li...

  • Casual Listener
  • Last month I started a Family account (may 3rd) everything was good for me and my family members, before the first month (may 30th) was complete my account and my family's accounts changed to free li...
  • Edmoran
  • Casual Listener
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Help

I signed up for spotify 3 month premium for €0.99 on Friday 01/06/2017 and used the wrong email address to do so when iogged into the account again after changing my email address I lost my 3 month subscription can anyone help me with this

  • Newbie
  • I signed up for spotify 3 month premium for €0.99 on Friday 01/06/2017 and used the wrong email address to do so when iogged into the account again after changing my email address I lost my 3 month s...
  • 60 Views
  • 0 replies
  • 0 likes
  • 60 Views
  • 0 replies
  • 0 likes

money gone from paypal but still not premium

I just subscribed with the 3 months for €0.99 and when I look at my paypal account it says that €0.99 has been deducted from my account towards spotify premium. But when I log onto spotify is still says i'm a free user.

  • Newbie
  • I just subscribed with the 3 months for €0.99 and when I look at my paypal account it says that €0.99 has been deducted from my account towards spotify premium. But when I log onto spotify is still s...
  • 105 Views
  • 0 replies
  • 1 likes
  • 105 Views
  • 0 replies
  • 1 likes

payment trouble

Hi,I was changing my bank - had ZUNO now changed to mBank. The payment doesn't want to work for me for some reason - tried it couple of times on 3 different days but all the time there was an error about my "card provider having a bad day". It asks m...

  • Casual Listener
  • Hi, I was changing my bank - had ZUNO now changed to mBank. The payment doesn't want to work for me for some reason - tried it couple of times on 3 different days but all the time there was an err...
  • 84 Views
  • 0 replies
  • 0 likes
  • 84 Views
  • 0 replies
  • 0 likes

Stop premium

I'm French, so sorry for my english. I have Spotify premium with Base (in Belgium).I stop this subscription the last month but I have always Spotify Premium. How stop that ? Thanks for answer

  • Newbie
  • I'm French, so sorry for my english.   I have Spotify premium with Base (in Belgium). I stop this subscription the last month but I have always Spotify Premium.   How stop that ? &nbs...
  • 71 Views
  • 0 replies
  • 0 likes
  • 71 Views
  • 0 replies
  • 0 likes

Me desvincularon del plan familiar

Me desvincularon por no responder a un correo donde me solicitaba confirmar el código postal. Si no hay solución nos retiramos.

  • Newbie
  • Me desvincularon por no responder a un correo donde me solicitaba confirmar el código postal. Si no hay solución nos retiramos.
  • 83 Views
  • 0 replies
  • 0 likes
  • 83 Views
  • 0 replies
  • 0 likes

Ya pague... pero no puedo usar el premium

Hola mi usuario es federico.decameron pague la promocipon de 3 meses por 0.99 y no se me activo pero el cobrpo si se hizo Federico Gutierrez

  • Visitor
  • Hola mi usuario es federico.decameron pague la promocipon de 3 meses por 0.99 y no se me activo pero el cobrpo si se hizo    Federico Gutierrez 
  • 86 Views
  • 0 replies
  • 0 likes
  • 86 Views
  • 0 replies
  • 0 likes

Nova assinatura

Prezados,Bom dia! Assinei a Premium de vocês pelo aplicativo, e conforme promoção, recebi 3 meses por R$16,90. Até aí tudo bem, mas quando fui acessar o site pra checar se minha conta Premium estava ativada corretamente, notei que existe a promoção 3...

  • Newbie
  • Prezados, Bom dia! Assinei a Premium de vocês pelo aplicativo, e conforme promoção, recebi 3 meses por R$16,90. Até aí tudo bem, mas quando fui acessar o site pra checar se minha conta Premium estav...
  • 63 Views
  • 0 replies
  • 0 likes
  • 63 Views
  • 0 replies
  • 0 likes

Charged my credit card but didn't get premium

I tried getting Spotify premium on my account, i tried getting the student discount, unfortunately i couldn't complete the verification process but i put my credit card information in and it still took money off of my card. How do i get the money bac...

  • Newbie
  • I tried getting Spotify premium on my account, i tried getting the student discount, unfortunately i couldn't complete the verification process but i put my credit card information in and it still to...
  • 77 Views
  • 0 replies
  • 0 likes
  • 77 Views
  • 0 replies
  • 0 likes

Payment issue

Porqué me cobran de mas. Se supone que mi mensualiadad es de 18.90 mensual y ahora resulta que reviso mi cuenta y uds me debitan 20.11 y eso que recién lo noté este mes. No sean ladrones y cobren lo pactado. Me gusta la app pero me da asco que me rob...

  • Newbie
  • Porqué me cobran de mas. Se supone que mi mensualiadad es de 18.90 mensual y ahora resulta que reviso mi cuenta y uds me debitan 20.11 y eso que recién lo noté este mes. No sean ladrones y cobren lo ...
  • 78 Views
  • 0 replies
  • 0 likes
  • 78 Views
  • 0 replies
  • 0 likes

Impossible to pay with paypal

Since two day i'm trying to pay the offer from spotify with paypal but wen i click on accept i return on the page where we chose the type of paiment and impossible to suscribe. someone can give me Help thanks a lot best rewards

  • Newbie
  • Since two day i'm trying to pay the offer from spotify with paypal but wen i click on accept i return on the page where we chose the type of paiment and impossible to suscribe. someone can give me He...
  • 101 Views
  • 0 replies
  • 1 likes
  • 101 Views
  • 0 replies
  • 1 likes