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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
130786 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
62715 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
242406 Views
149 replies
13 likes
Hello my dad at one point did the premium trail and then after that they started charging him 9.99 and we have tried to go on his account and go on subscription and cancel his premium but it tells him he is on a free trail but yet he is still getting...
Hello my dad at one point did the premium trail and then after that they started charging him 9.99 and we have tried to go on his account and go on subscription and cancel his premium but it tells hi...
Casual Listener
444 Views
3 replies
0 likes
Hey guys . I have paid my premium through dragon pay . How long will my acc be activated to premium. Will I get a notice through mail or txt???
Hey guys . I have paid my premium through dragon pay . How long will my acc be activated to premium. Will I get a notice through mail or txt???
Not applicable
439 Views
1 replies
0 likes
I paid my monthly payment on my subscription in Spotify even my 7-day free trial was not expired, when will I know if my payment was activated?
I paid my monthly payment on my subscription in Spotify even my 7-day free trial was not expired, when will I know if my payment was activated?
251 Views
0 replies
0 likes
Today we all lost our premium accounts (premium for family). We don't know what was the case to cause this to happen, because everything was paid. Is this a error or a glitch that happened today? And what else can we do about this?
Today we all lost our premium accounts (premium for family). We don't know what was the case to cause this to happen, because everything was paid. Is this a error or a glitch that happened today? And...
Casual Listener
409 Views
2 replies
0 likes
Hi, My Premium account has suddenly been downgraded back to free. Is something wrong? Latest payment was 26-07-2017 so that shouldn't be the problem. I have logged out an logged in again, and even updated the iPhone app.Can someone help me?Thanks in ...
Hi, My Premium account has suddenly been downgraded back to free. Is something wrong? Latest payment was 26-07-2017 so that shouldn't be the problem. I have logged out an logged in again, an...
Roadie
260 Views
1 replies
0 likes
Hi, I have Spotify premium, and use 2 devices, one on my phone, and then a different device solely for work. This is always been fine, but now the one I use for work says 'subscription: free' in settings and I'm getting adverts, even though on my pho...
Hi, I have Spotify premium, and use 2 devices, one on my phone, and then a different device solely for work. This is always been fine, but now the one I use for work says 'subscription: free' in sett...
Community Legend
329 Views
1 replies
0 likes
I started the trial for premium with the august offer to get 60 days instead of 30 and I entered my paypal, but the trial wont start. I tried to uninstall and log out but that didnt help.
I started the trial for premium with the august offer to get 60 days instead of 30 and I entered my paypal, but the trial wont start. I tried to uninstall and log out but that didnt help.
Not applicable
258 Views
1 replies
0 likes
Does anyone know what will happen if I'll just stop paying for the Premium account? Is it just going to be cancelled automatically or there will be some problem with it? Thanks
Does anyone know what will happen if I'll just stop paying for the Premium account? Is it just going to be cancelled automatically or there will be some problem with it? Thanks
Community Legend
783 Views
3 replies
0 likes
I signed up for Spotify with Vodafone but it's only given me the free account with ads etc when it should be premium. Is this a Spotify or Vodafone issue? I used to have premium and cancelled it, can I use this account again but not be charged? Thank...
I signed up for Spotify with Vodafone but it's only given me the free account with ads etc when it should be premium. Is this a Spotify or Vodafone issue? I used to have premium and cancelled it, can...
Community Legend
375 Views
1 replies
0 likes
My premium account was recently terminated due to my lateness in paying bill. I want to regain my premium account back and had gone through the typical procedures on the website but right after I received the text massage telling me my subscription w...
My premium account was recently terminated due to my lateness in paying bill. I want to regain my premium account back and had gone through the typical procedures on the website but right after I rec...
Casual Listener
565 Views
2 replies
0 likes
I have a problem with my Spotify premium account. I took the premium 2 days ago, on the computer, so on the computer everything is okay, but on the phone there is a lot of problems.. My Playlist are downloaded, but : I can't put the shuffle mode or r...
I have a problem with my Spotify premium account. I took the premium 2 days ago, on the computer, so on the computer everything is okay, but on the phone there is a lot of problems.. My Playlist are ...
Casual Listener
465 Views
2 replies
0 likes
So I have previously been subscribed to premium at the normal 11.99 rate, I went to apply for the student discount and received it and was charged, only to find out I accidentally applied for student on a new account created by mistake. I cancelled t...
So I have previously been subscribed to premium at the normal 11.99 rate, I went to apply for the student discount and received it and was charged, only to find out I accidentally applied for student...
Visitor
4969 Views
2 replies
0 likes
I unsubscribe to premium this last month but it is staying premium till September. Am I going to get chargers
I unsubscribe to premium this last month but it is staying premium till September. Am I going to get chargers
Not applicable
282 Views
1 replies
0 likes
Hi,I paid for premium yesterday and just now it says I have to pay premium to get unlimited skips. On my accounts it says I have premium so it has switched.Best,A
Hi, I paid for premium yesterday and just now it says I have to pay premium to get unlimited skips. On my accounts it says I have premium so it has switched. Best, A
Roadie
367 Views
1 replies
0 likes
Hallo everyone, I just offered a Premium subscription to a friend of mine. We registered on her laptop with the references of my credit card. It works perfectly. But when we download the app on her iPhone from App Store her personal credit card is au...
Hallo everyone, I just offered a Premium subscription to a friend of mine. We registered on her laptop with the references of my credit card. It works perfectly. But when we download the app on her i...
175 Views
0 replies
0 likes
I pay for premium and have had it for over a year and paid but for some reason it has gone back to standard.There is no number to call eitger so how am i supposed to get a resolution?
I pay for premium and have had it for over a year and paid but for some reason it has gone back to standard. There is no number to call eitger so how am i supposed to get a resolution?
134 Views
0 replies
0 likes
HACE UNA HR DECIDÍ COMPRAR SPOTIFY PREMIUM FAMILIAR, ACCEDÍ A MI CUENTA DE SPOTIFY DESDE MI FACEBOOK, LE DI CLIC EN SPOTIFY FAMILIAR, INSERTE LOS DATOS DE MI TARJETA Y SIGUE SALIENDO QUE MI CUENTA ESTA EN MODO GRATIS Y NO TENGO PREMIUM FAMILIAR YA RE...
HACE UNA HR DECIDÍ COMPRAR SPOTIFY PREMIUM FAMILIAR, ACCEDÍ A MI CUENTA DE SPOTIFY DESDE MI FACEBOOK, LE DI CLIC EN SPOTIFY FAMILIAR, INSERTE LOS DATOS DE MI TARJETA Y SIGUE SALIENDO QUE MI CUENTA ES...
Roadie
265 Views
1 replies
0 likes
I am trying to sign up to Spotify. Do not have Facebook . When signing up never accepts username. any reason why??
I am trying to sign up to Spotify. Do not have Facebook . When signing up never accepts username. any reason why??
163 Views
0 replies
0 likes
I subscribe to premium today. Im just wondering do i need to download the songs to may playlist so i can be able to listen to it offline? Im kinda confuse. Appreciate your help
I subscribe to premium today. Im just wondering do i need to download the songs to may playlist so i can be able to listen to it offline? Im kinda confuse. Appreciate your help
Community Legend
361 Views
5 replies
0 likes
Hello! I recently got Preium for Student's. I've downloaded the usually stuff that I listen to. But I was wondering, if I'm using LTE and I listen to a song that I haven't downloaded, will it use my data?
Hello! I recently got Preium for Student's. I've downloaded the usually stuff that I listen to. But I was wondering, if I'm using LTE and I listen to a song that I haven't downloaded, will it use my ...
Community Legend
315 Views
1 replies
0 likes
