Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
Pagué en Oxxo y según que en 24 horas se hacía premium ya van más de 48 horas y todavía
So I have spotify premium but premium features wont work. I cant pick what song I want only shuffle, My account says i have premium until april 4th but i cant actually use it apparently. I recently changed my payment method to a new card before my su...
Hello, I have a problem with my payment. I'd been using spotify premium for 3 months for which I'd paid 99 cents. After 3 months it should have, obviously, ended but it hasn't even though i haven't paid anything for it because there was no money left...
Spotify premium worked on windows phone and laptop but not on new I phone 6s money taken by Spotify today!
Hello, I would like to know how I can change my monthly premium plan for an annual one.
Hello, i try to download spotify premium since weeks and every time I write the data of my postpay I can not go ahead with payment because he says i did not write the expiration month. But it's not true. It give me the same problem with all my cards....
Hola, en el resumen de mi tarjeta de crédito me debitan dos veces el monto de suscripción, verifique que no tenga dos cuentas anexadas a mi tarjeta, me pueden ayudar??? Gracias
Hi I am supposed to get premium with my phone plan, I accidentally entered an email I used once for a free trial, so now I don't have premium, and I can't press on any songs I have to shuffle I can't download any songs! I'd like to know how to reset ...
trying to resolve why password as additional family member does not work - unable to get help......... great way to send your customers to the competition
I just noticed on my bank account that Spotify USA is charging me $10.59 monthly but both my account and my husbands account says we have Spotify Free?? Please help identify which account is being charged and then reimburse us for this monthly transa...
I have a Spotify account I pay 9.99 a month for. Can my wife also use Spotify or would I need to pay more?
Hi, I have a £9.99 premium account, and my last payment was made in the last few days I wish to upgrade to family account at £14.99, but I don't wanat to be charged twice. Can anyone advise how to upgrade without waiting until next month? There doesn...
If I had premium and then switched onto my family's family plan. Will I still be charged for my premium or do I need to go onto my account and cancel it before accepting my family plan
Hello, Im using spotify premium (9,99 Euro/Month) and on Monday i got charged 0,19 Euro.Why was there a discount of 19 cents? I havent used something special than i usually use. Can you help me? Have i misread something? Greetings
Al subscribirme a una cuenta Premium hice una cuenta de correo electronico que ya no recuerdo y ahora que quiero cancelar la cuenta de Spotify ya no me permite porque no se a que cuenta de correo electronico esta asociada. La unica informacion que te...
I got spotify premium membership free through vodafone contract, that period ended yday n chose to opt in for £9.99 a month there on for premium through spotify and now its saying that i am on free membership but i have a confirmation text that i hav...
Hi, I've been trying to avail Spotify premium for three days now using my phone's carrier, Smart (Philippines). But it won't send me a pin right after I send my phone number. Got any ideas on how to help me here? Thank you!
I saw a link that said you could get a 60 day trial. Is this true? And if so, where can I get it?
I'm having the exact same issue. SpotifyCares has repeatedly told me that "they have their team looking into it" and to try back in 72 hours. It's now been over a week that multiple payment methods do not work. I've tried different browsers, credit c...
Hi,I have been charged £9.99 at the beginning and at the end of March. Is this because I had to update my payment method towards the end of March? Does this mean I won't be charged in April? The description is worded differently on my bank statement....