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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55091 Views
  • 23 replies
  • 4 likes
  • 55091 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 33660 Views
  • 19 replies
  • 2 likes
  • 33660 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Rodrigorsr
  • Visitor
  • 22999 Views
  • 9 replies
  • 1 likes
  • 22999 Views
  • 9 replies
  • 1 likes

Charged twice within the same month

Hi,I have been charged £9.99 at the beginning and at the end of March. Is this because I had to update my payment method towards the end of March? Does this mean I won't be charged in April? The description is worded differently on my bank statement....

  • Casual Listener
  • Hi, I have been charged £9.99 at the beginning and at the end of March. Is this because I had to update my payment method towards the end of March? Does this mean I won't be charged in April? The ...
  • MattSuda
  • Spotify Star
  • 122 Views
  • 3 replies
  • 0 likes
  • 122 Views
  • 3 replies
  • 0 likes

Spotify Help!

I received a free 6 month subscription to Spotify with Rogers when I upgraded by device however I didn't activate it right away. I tried to do it with them and they have advised me that only Spotify can change that as there is a code. Can someone ple...

  • Newbie
  • I received a free 6 month subscription to Spotify with Rogers when I upgraded by device however I didn't activate it right away. I tried to do it with them and they have advised me that only Spotify ...
  • MattSuda
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Sad yr 12 :(

I can't access my Spotify app because it says it's paused because of no payment so I followed the steps and renewed my premium online but I still can't access the app... what do I do someone please help a poor yr 12 who can't study without music

  • Newbie
  • I can't access my Spotify app because it says it's paused because of no payment so I followed the steps and renewed my premium online but I still can't access the app... what do I do someone please h...
  • MattSuda
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Payed for 3 months only got one month then payed again for only 2 weeks?

Hi guys, I'm having a problem. Like 2 months ago i decided it was time to listen to some music while i was on the Metro. So i decided to get spotify premium. at that time there was an discount, i could get 3 months of premium for €9,99,- . I payed it...

  • Newbie
  • Hi guys,   I'm having a problem. Like 2 months ago i decided it was time to listen to some music while i was on the Metro. So i decided to get spotify premium.   at that time there was ...
  • MattSuda
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Family Address Verification

I'm trying to add my cousin to spotify family premium, but it says they spotify cannot confirm that her address matches mine and we don't know why since we both live at the same place.

  • Visitor
  • I'm trying to add my cousin to spotify family premium, but it says they spotify cannot confirm that her address matches mine and we don't know why since we both live at the same place.
  • MattSuda
  • Spotify Star
  • 512 Views
  • 1 replies
  • 0 likes
  • 512 Views
  • 1 replies
  • 0 likes

I can't cancel my subscription?

I somehow can't cancel my Spotify subscription. I didn't subscribe through itunes to I can't cancel from there. I went to the Spotify website and paid for my subscription. When I go to my account and select subscriptions and then select the cancel/ch...

  • Newbie
  • I somehow can't cancel my Spotify subscription. I didn't subscribe through itunes to I can't cancel from there. I went to the Spotify website and paid for my subscription. When I go to my account and...
  • MattSuda
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

i've been getting charged but not getting the service

i've been getting charged for premium for about 3 months, but i don't get the service, and i have a family package but every month i have to add again people to the acount, so i pay two acaunts, one that i don't even know why i'mgetting charged for, ...

  • Casual Listener
  • i've been getting charged for premium for about 3 months, but i don't get the service, and i have a family package but every month i have to add again people to the acount, so i pay two acaunts, one ...
  • MattSuda
  • Spotify Star
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

2 accounts with same email address, need to contact direct before they cancel family account

Hi all, anyone with a direct contact for Spotify. I have a Rogers Spotify account and have recently initiated a Family Account, because Rogers totally screwed up my subscription,under same email. Need to cancel Rogers only. Thanks.

  • Newbie
  • Hi all, anyone with a direct contact for Spotify. I have a Rogers Spotify account and have recently initiated a Family Account, because Rogers totally screwed up my subscription,under same email. Nee...
  • MattSuda
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Subscription not working.

Just stated a premium subscription, but when I sign in I'm still just getting Spotify free.

  • Newbie
  • Just stated a premium subscription, but when I sign in I'm still just getting Spotify free.
  • MattSuda
  • Spotify Star
  • 112 Views
  • 2 replies
  • 0 likes
  • 112 Views
  • 2 replies
  • 0 likes

CANCEL MY PREMIUM SUBSCRIPTION!!!

I have been through this whole stupid run around twice now! Everyone keeps saying that I don't have a subscription, yet I'm still being charged and just yesterday was charged AGAIN!!! But I have no way of accessing my account, because you say I don't...

  • Visitor
  • I have been through this whole stupid run around twice now! Everyone keeps saying that I don't have a subscription, yet I'm still being charged and just yesterday was charged AGAIN!!! But I have no w...
  • MattSuda
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong subscription

I'm having problems with my subscription because I'm with Vodafone right now and was on the Spotify premium included on the red connect plan but for the past two days the subscription changed to free. Was wondering if you can help me. Tried all the l...

  • Newbie
  • I'm having problems with my subscription because I'm with Vodafone right now and was on the Spotify premium included on the red connect plan but for the past two days the subscription changed to free...
  • Alfredo
  • Roadie
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Paused Premium

I have premium, today ive veen listening in offline mode, as i was changing back to the normal "Mode" a message came up saying that my "Premium has been Paused " so now i cant listen to any musik in the library or search for mew musik nothing works, ...

  • Casual Listener
  • I have premium, today ive veen listening in offline mode, as i was changing back to the normal "Mode" a message came up saying that my "Premium has been Paused " so now i cant listen to any musik in ...
  • Kapitalz
  • Casual Listener
  • 176 Views
  • 2 replies
  • 0 likes
  • Premium
  • 176 Views
  • 2 replies
  • 0 likes

Charged 3 times

I just started by subscription today and it didn't give me the 30 day free trial. And it charged my debit card 3 times with the student discount.

  • Newbie
  • I just started by subscription today and it didn't give me the 30 day free trial. And it charged my debit card 3 times with the student discount.
  • MattSuda
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

SP129 FROM GLOBE NOT WORKING

I'm a premium spotify subscriber but recently my payment using globe didn't get in to spotify so I tried a different method since I was scared that if my subscription got paused it would delete my 700+ songs downloaded so I tried SP129 from globe it ...

  • Visitor
  • I'm a premium spotify subscriber but recently my payment using globe didn't get in to spotify so I tried a different method since I was scared that if my subscription got paused it would delete my 70...
  • MattSuda
  • Spotify Star
  • 1944 Views
  • 1 replies
  • 0 likes
  • 1944 Views
  • 1 replies
  • 0 likes

Can't update my payment settings

I'm trying to update my payment settings, but it doesn't work. It says the month format is wrong because I write "1215" (other numbers of course). I then Tey to write "12/15" and "12-15" but none is working. My account warns me that if I do not updat...

  • Casual Listener
  • I'm trying to update my payment settings, but it doesn't work. It says the month format is wrong because I write "1215" (other numbers of course). I then Tey to write "12/15" and "12-15" but none is ...
  • MattSuda
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Cancel premium subscription

Ok, this is super frustrating!!!I'm traveling internationally and I can't access my Spotify account, as it won't log in (and yes, I've tried logging out of Facebook and back in) and tells me I only have 15 days of international usage! I've sent help ...

  • Visitor
  • Ok, this is super frustrating!!! I'm traveling internationally and I can't access my Spotify account, as it won't log in (and yes, I've tried logging out of Facebook and back in) and tells me I on...
  • user-removed
  • Not applicable
  • 218 Views
  • 2 replies
  • 0 likes
  • 218 Views
  • 2 replies
  • 0 likes

Canceled but still charged

I have been charged for two months after I had canceled and my account is completely free. I want a refund and i want to stop being charged

  • Newbie
  • I have been charged for two months after I had canceled and my account is completely free. I want a refund and i want to stop being charged  
  • osornios
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Need help

I put my credit card info in already and it won't let start my 30 day trails soon as I click on it takes me to the credit card page again help

  • Newbie
  • I put my credit card info in already and it won't let start my 30 day trails soon as I click on it takes me to the credit card page again help
  • Robert_W
  • Community Legend
  • 136 Views
  • 3 replies
  • 0 likes
  • 136 Views
  • 3 replies
  • 0 likes

Premium subscription

I signed up for student premium, and when I log in through Facebook it says I have premium but none of my playlists are there. But if I login with my email address and Facebook password, it shows I don't have premium, but all of my music and playlist...

  • Casual Listener
  • I signed up for student premium, and when I log in through Facebook it says I have premium but none of my playlists are there. But if I login with my email address and Facebook password, it shows I d...
  • kejt_
  • Community Legend
  • 183 Views
  • 3 replies
  • 0 likes
  • 183 Views
  • 3 replies
  • 0 likes

Not being forwarded to the redeem token page in Spotify Family

I am having problems redeeming the tokens for my children in Spotify Familiy. I have added their e-mail addresses and they have received an e-mail. Only when they click on accept, they are routed to the inlog page and not the redeem token page. If I ...

  • Newbie
  • I am having problems redeeming the tokens for my children in Spotify Familiy. I have added their e-mail addresses and they have received an e-mail. Only when they click on accept, they are routed to ...
  • Hubo
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes