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Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 16853 Views
  • 27 replies
  • 4 likes
  • 16853 Views
  • 27 replies
  • 4 likes

Superuser Contribution cuenta premium de mi ex!

buenas gente, consulta le daba premium a mí ex, hoy en dia no me da la cuenta y me sigue cobrando, puede alguien decirme con quien me contaco para que me ayude?

  • Visitor
  • buenas gente, consulta le daba premium a mí ex, hoy en dia no me da la cuenta y me sigue cobrando, puede alguien decirme con quien me contaco para que me ayude?
  • Aimee_T
  • Roadie
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Family plan - just 2 member available

Today my brother woke up and asked me if I canceled Spotify Premium, because his app said he's not a premium member anymore AND he was bound to my account by the family plan. So I went to the spotify site and found that there were only two slots avai...

  • Newbie
  • Today my brother woke up and asked me if I canceled Spotify Premium, because his app said he's not a premium member anymore AND he was bound to my account by the family plan.   So I went to th...
  • Bittencourt
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Is there a spotify discount for CCAF?

Is community college of the airforce an accredited institution? 

  • Newbie
  • Is community college of the airforce an accredited institution? 
  • 355 Views
  • 0 replies
  • 1 likes
  • 355 Views
  • 0 replies
  • 1 likes

Student Discount without trial

Hi! Just today I got verified and now have student premium, thing is I didn't have premium before and I didn't know that with the student discount I wouldn't get a free trial... Is it possible to somehow still get the trial? Thanks!

  • Newbie
  • Hi! Just today I got verified and now have student premium, thing is I didn't have premium before and I didn't know that with the student discount I wouldn't get a free trial... Is it possible to som...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

Boleto

Eu fiz muitos boletos pra o premium, tem algum problema? Vou ter que pagar todos eles?

  • Newbie
  • Eu fiz muitos boletos pra o premium, tem algum problema? Vou ter que pagar todos eles?
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Paid premium BUT not in app

Hey, I subscribed for spotify premium, the payment is already done BUT in my spotify app I am still a free user. The subsrciption is already going for 2 months but still nothing changed. I loged in and out a few times, checked the payments again and ...

  • Visitor
  • Hey,    I subscribed for spotify premium, the payment is already done BUT in my spotify app I am still a free user. The subsrciption is already going for 2 months but still nothing change...
  • Bittencourt
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Re: Premium Issues

can you please help me ? ive paid through money express like Cebuana Lhuillier, unlike my previous transaction which after i paid ive recieve the premium account, this time ive paid at around 8AM a while ago, and till now 9:38PM i havent recieve any ...

  • Newbie
  • can you please help me ? ive paid through money express like Cebuana Lhuillier, unlike my previous transaction which after i paid ive recieve the premium account, this time ive paid at...
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
  • 0 likes

Premium doesn't work completely

I have the premium account, I can download, listen offline, but I can't change the music when I want, when I will change the music the notice about premium account pops up, please help

  • Casual Listener
  • I have the premium account, I can download, listen offline, but I can't change the music when I want, when I will change the music the notice about premium account pops up, please help
  • Pedro_Ywao
  • Casual Listener
  • 234 Views
  • 3 replies
  • 0 likes
  • 234 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Subscribe

How do cancel my subscription when I forgot the username it is linked to the number 074-697-23745

  • Newbie
  • How do cancel my subscription when I forgot the username it is linked to the number 074-697-23745
  • Adimai1
  • Casual Listener
  • 311 Views
  • 3 replies
  • 0 likes
  • 311 Views
  • 3 replies
  • 0 likes

Solved!! Moving from my country, should I stop subscription?

Do I have to stop subscription if I'm leaving Poland (home) and going to live in Australia? Or will my subscription remain and will work just fine without any problems.

  • Casual Listener
  • Do I have to stop subscription if I'm leaving Poland (home) and going to live in Australia? Or will my subscription remain and will work just fine without any problems. 
  • malwawu
  • Casual Listener
  • 330 Views
  • 2 replies
  • 0 likes
  • 330 Views
  • 2 replies
  • 0 likes

Premium trial

I have spotify premium free (trial period for 30 days) and i can't go back in my playlist, I can only go on with tracks and i can't go ahead with minutes in a song. It says that i have to do premium upgrade for these functions but i already did it! H...

  • Regular
  • I have spotify premium free (trial period for 30 days) and i can't go back in my playlist, I can only go on with tracks and i can't go ahead with minutes in a song. It says that i have to do premium ...
  • Alex961
  • Regular
  • 245 Views
  • 2 replies
  • 0 likes
  • 245 Views
  • 2 replies
  • 0 likes

Can't find $10 spotify gift cards anywhere

I have no other way to pay for premium other than the physical spotify gift cards. I have gone to a safeway, frys, walmart, and target today looking for a gift card and wasn't able to find even one. I live in Arizona. Are the cards being discontinued...

  • Visitor
  • I have no other way to pay for premium other than the physical spotify gift cards. I have gone to a safeway, frys, walmart, and target today looking for a gift card and wasn't able to find even one. ...
  • Maxim
  • Spotify Star
  • 1188 Views
  • 1 replies
  • 0 likes
  • Gift Cards
  • 1188 Views
  • 1 replies
  • 0 likes

Forgot To Cancel

So i started a free trial to try out spotfiy and forgot to end my subscription before i was charged and i was wondering if i could get a refund.

  • Newbie
  • So i started a free trial to try out spotfiy and forgot to end my subscription before i was charged and i was wondering if i could get a refund.  
  • Maxim
  • Spotify Star
  • 919 Views
  • 1 replies
  • 0 likes
  • 919 Views
  • 1 replies
  • 0 likes

Subscription cancel refund?

Canceled my premium on the day of payment i was too late. Do i get a refund?

  • Newbie
  • Canceled my premium on the day of payment i was too late. Do i get a refund?
  • Maxim
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Premium

So I basically have premium on my laptop, can skip every song etc but on my same account on my phone, it doesn't say I have premium and I cannot skip a song and do all the premium stuff. Any ideas? It says I have subscribed to premium on my laptop, b...

  • Newbie
  • So I basically have premium on my laptop, can skip every song etc but on my same account on my phone, it doesn't say I have premium and I cannot skip a song and do all the premium stuff. Any ideas? I...
  • Maxim
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Premium

Hello Today, a Paid my family account. But i Dont want my account. Spotify send me back money or not?"

  • Newbie
  • Hello Today, a Paid my family account. But i Dont want my account. Spotify send me back money or not?"
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Spotify Premium / Family doesn't work

Hello,my Spotify says that I am in free mode but I have a family subscription (yesterday everything worked) and also the website for my account says that it is in maintenance (see attachement).Where can I receive official and direct support?Cheers,Ka...

  • Casual Listener
  • Hello, my Spotify says that I am in free mode but I have a family subscription (yesterday everything worked) and also the website for my account says that it is in maintenance (see attachement). Wh...
  • osiristi
  • Newbie
  • 226 Views
  • 3 replies
  • 0 likes
  • 226 Views
  • 3 replies
  • 0 likes

Family Subscriptions & student discountSubscription

I have a son who is curently a student and has the sudent discount. His brother now wants spotify but he is not a student. Is there a student family discount plan or what si the cheapest way to get his brother a spotify account.

  • Newbie
  • I have a son who is curently a student and has the sudent discount. His brother now wants spotify but he is not a student. Is there a student family discount plan or what si the cheapest way to get h...
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

Spotify premium doesn't work

HelloMy spotify says that I'm in the premium but it still not working.I can choose any songs but other functions are the same as at free spotify(like ads and limits).

  • Casual Listener
  • Hello My spotify says that I'm in the premium but it still not working. I can choose any songs but other functions are the same as at free spotify(like ads and limits).
  • rossi1911
  • Community Legend
  • 242 Views
  • 3 replies
  • 0 likes
  • 242 Views
  • 3 replies
  • 0 likes

Change of payment

I'm currently the admin of a spotify premium account, and want to change my card, if I change my card half way through the month, will I be charged again on my other account?And do I have to link all my family's account together again when I change m...

  • Newbie
  • I'm currently the admin of a spotify premium account, and want to change my card, if I change my card half way through the month, will I be charged again on my other account? And do I have to link a...
  • 144 Views
  • 0 replies
  • 0 likes
  • 144 Views
  • 0 replies
  • 0 likes