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Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
I signed up for the 7 day trial because it was on my phone but can I change to the 30 day trial? I'm definitely considering doing the premium.
I saw that my friend had a 7 day premium and she told me to get spotify and try it out. How do I get that trial, nothing is popping up.
So i opted for the 30 day free trial but in order for me to do so, i must avail for the premium (1, 3 months etc). It redirected me to a page of payment options. So i opted for the pay by cash. I am now a premium user however it says in my profile th...
Hi there, I'm a spark customer an wish to cancel credit card payments and swap to the free premium that comes with my cell phone plan. How do I do this?
Account stopped being premium
I am currently a premium member on my mobile phone. Considering to purchase a car geared with Spotify, I am curious about whether I would need to pay any additional fee for using Spotify service directly with the built-in-car system (somehow a friend...
To whomever this may concern, I have cancelled my account but they are not refunding the money back to whom do I get a hold of to get a refund?
I was offered 6 month premium free trial with my service provider and it has been cancel before the end of of the 6 months. Can some please explain why?
The system will not let me cancel my subscription. All I get is the option to upgrade to premium. This must be cancelled from today!
I paid Spotify Premium and received the payment confirmation email (I paid on 04/05/2017 via credit card), I performed all the procedures (unplug and uninstall ...) and the problem continues .. I would like To have Spotify Premium because the Free on...
Hi, wonder if anyone can answer my questions please? I have the free spotify and log in via my facebook . I'm thinking of upgrading to premium and want to know the following;1. Will I still be able to log in via facebook or will I need to create a Sp...
Hello everyone, I really want to purchase spotify premium for just one month.Ofcourse is a subscription easy to end whenever you want. ( At least that's what is says). But is it also possible to just pay for one month without having to subscripe and ...
hi. ı have a problem please help me. my account had deleted by spotify. because i did not pay for 1 month. i can see my playlists and account , but i cannot login . what can i do for save my account please help
I have an iphone 6 and when I go to download a playlist its says "Download Error". Downloading has stopped because theres no space left on this device.What do I do? Can somebody explain in an easy way how to fix it?
I have been a customer for years. Me and my family use Spotify with me being the most "musical".First I have reached 3,333 downloaded songs limit. My bandwidth is expensive so I want to download as much as possible and have my "offline radio".I got a...
I just got charged twice on my spotify premium. One alst April 18 and the other was April 21. I used to have an account sibscribed through spotify and I already asked your team to disable it which you did. I created a new one and linked it to my face...
Hi i have been charged twice yesterday. One payment of 4.99 came out yesterday for student subscription - and 9.99 for premium. I only have one spotify account but have been charged for two subscribtions. Can i be reimbursed for one please.
Boa tarde, não consigo contratar nem o plano premium comum e nem o familiar. Aparece a mensagem"quebec this plano is not available" mas não estou em quebec em nenhuma das minhas contas, seja facebook ou spotify. Como devo procebder?
Using MOLPOINTS I paid twice for premium but it still won't work. I have two receipts for my purchases but it's very infuriating when it won't work. I've logged out and back in multiple times and emailed spotify but they haven't replied with a useful...
I'm from Turkey and I'm charged TL 14.49 this month while it says in the mail I must be charged TL 13.99. Is there a specific reason for that? I saw that in my credit card account activities and for now it's in provision.