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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55711 Views
  • 23 replies
  • 5 likes
  • 55711 Views
  • 23 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 33897 Views
  • 19 replies
  • 2 likes
  • 33897 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Pops63
  • Visitor
  • 23281 Views
  • 12 replies
  • 1 likes
  • 23281 Views
  • 12 replies
  • 1 likes

Payment plan

If I had premium and then switched onto my family's family plan. Will I still be charged for my premium or do I need to go onto my account and cancel it before accepting my family plan

  • Newbie
  • If I had premium and then switched onto my family's family plan. Will I still be charged for my premium or do I need to go onto my account and cancel it before accepting my family plan
  • Maxim
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Spotify charged me 0,19 Euro

Hello, Im using spotify premium (9,99 Euro/Month) and on Monday i got charged 0,19 Euro.Why was there a discount of 19 cents? I havent used something special than i usually use. Can you help me? Have i misread something? Greetings

  • Casual Listener
  • Hello,   Im using spotify premium (9,99 Euro/Month) and on Monday i got charged 0,19 Euro. Why was there a discount of 19 cents? I havent used something special than i usually use.   C...
  • itu_
  • Community Legend
  • 172 Views
  • 3 replies
  • 0 likes
  • 172 Views
  • 3 replies
  • 0 likes

Como cancelar una cuenta Premium si no se cual es el email asociado a la cuenta?

Al subscribirme a una cuenta Premium hice una cuenta de correo electronico que ya no recuerdo y ahora que quiero cancelar la cuenta de Spotify ya no me permite porque no se a que cuenta de correo electronico esta asociada. La unica informacion que te...

  • Casual Listener
  • Al subscribirme a una cuenta Premium hice una cuenta de correo electronico que ya no recuerdo y ahora que quiero cancelar la cuenta de Spotify ya no me permite porque no se a que cuenta de correo ele...
  • jespino
  • Casual Listener
  • 23668 Views
  • 2 replies
  • 3 likes
  • 23668 Views
  • 2 replies
  • 3 likes

premium membership not working

I got spotify premium membership free through vodafone contract, that period ended yday n chose to opt in for £9.99 a month there on for premium through spotify and now its saying that i am on free membership but i have a confirmation text that i hav...

  • Casual Listener
  • I got spotify premium membership free through vodafone contract, that period ended yday n chose to opt in for £9.99 a month there on for premium through spotify and now its saying that i am on free m...
  • Robert_W
  • Community Legend
  • 155 Views
  • 5 replies
  • 0 likes
  • 155 Views
  • 5 replies
  • 0 likes

Spotify Premium Payment by Phone

Hi, I've been trying to avail Spotify premium for three days now using my phone's carrier, Smart (Philippines). But it won't send me a pin right after I send my phone number. Got any ideas on how to help me here? Thank you!

  • Newbie
  • Hi, I've been trying to avail Spotify premium for three days now using my phone's carrier, Smart (Philippines). But it won't send me a pin right after I send my phone number. Got any ideas on how to ...
  • Robert_W
  • Community Legend
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Solved!! 60 day free trial

I saw a link that said you could get a 60 day trial. Is this true? And if so, where can I get it?

  • Newbie
  • I saw a link that said you could get a 60 day trial. Is this true? And if so, where can I get it?
  • kejt_
  • Community Legend
  • 1716 Views
  • 1 replies
  • 0 likes
  • 1716 Views
  • 1 replies
  • 0 likes

Unable to add new card to pay for premium account

I'm having the exact same issue. SpotifyCares has repeatedly told me that "they have their team looking into it" and to try back in 72 hours. It's now been over a week that multiple payment methods do not work. I've tried different browsers, credit c...

  • Casual Listener
  • I'm having the exact same issue. SpotifyCares has repeatedly told me that "they have their team looking into it" and to try back in 72 hours. It's now been over a week that multiple payment methods d...
  • MattSuda
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Charged twice within the same month

Hi,I have been charged £9.99 at the beginning and at the end of March. Is this because I had to update my payment method towards the end of March? Does this mean I won't be charged in April? The description is worded differently on my bank statement....

  • Casual Listener
  • Hi, I have been charged £9.99 at the beginning and at the end of March. Is this because I had to update my payment method towards the end of March? Does this mean I won't be charged in April? The ...
  • MattSuda
  • Spotify Star
  • 122 Views
  • 3 replies
  • 0 likes
  • 122 Views
  • 3 replies
  • 0 likes

Spotify Help!

I received a free 6 month subscription to Spotify with Rogers when I upgraded by device however I didn't activate it right away. I tried to do it with them and they have advised me that only Spotify can change that as there is a code. Can someone ple...

  • Newbie
  • I received a free 6 month subscription to Spotify with Rogers when I upgraded by device however I didn't activate it right away. I tried to do it with them and they have advised me that only Spotify ...
  • MattSuda
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Sad yr 12 :(

I can't access my Spotify app because it says it's paused because of no payment so I followed the steps and renewed my premium online but I still can't access the app... what do I do someone please help a poor yr 12 who can't study without music

  • Newbie
  • I can't access my Spotify app because it says it's paused because of no payment so I followed the steps and renewed my premium online but I still can't access the app... what do I do someone please h...
  • MattSuda
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Payed for 3 months only got one month then payed again for only 2 weeks?

Hi guys, I'm having a problem. Like 2 months ago i decided it was time to listen to some music while i was on the Metro. So i decided to get spotify premium. at that time there was an discount, i could get 3 months of premium for €9,99,- . I payed it...

  • Newbie
  • Hi guys,   I'm having a problem. Like 2 months ago i decided it was time to listen to some music while i was on the Metro. So i decided to get spotify premium.   at that time there was ...
  • MattSuda
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Family Address Verification

I'm trying to add my cousin to spotify family premium, but it says they spotify cannot confirm that her address matches mine and we don't know why since we both live at the same place.

  • Visitor
  • I'm trying to add my cousin to spotify family premium, but it says they spotify cannot confirm that her address matches mine and we don't know why since we both live at the same place.
  • MattSuda
  • Spotify Star
  • 515 Views
  • 1 replies
  • 0 likes
  • 515 Views
  • 1 replies
  • 0 likes

I can't cancel my subscription?

I somehow can't cancel my Spotify subscription. I didn't subscribe through itunes to I can't cancel from there. I went to the Spotify website and paid for my subscription. When I go to my account and select subscriptions and then select the cancel/ch...

  • Newbie
  • I somehow can't cancel my Spotify subscription. I didn't subscribe through itunes to I can't cancel from there. I went to the Spotify website and paid for my subscription. When I go to my account and...
  • MattSuda
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

i've been getting charged but not getting the service

i've been getting charged for premium for about 3 months, but i don't get the service, and i have a family package but every month i have to add again people to the acount, so i pay two acaunts, one that i don't even know why i'mgetting charged for, ...

  • Casual Listener
  • i've been getting charged for premium for about 3 months, but i don't get the service, and i have a family package but every month i have to add again people to the acount, so i pay two acaunts, one ...
  • MattSuda
  • Spotify Star
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

2 accounts with same email address, need to contact direct before they cancel family account

Hi all, anyone with a direct contact for Spotify. I have a Rogers Spotify account and have recently initiated a Family Account, because Rogers totally screwed up my subscription,under same email. Need to cancel Rogers only. Thanks.

  • Newbie
  • Hi all, anyone with a direct contact for Spotify. I have a Rogers Spotify account and have recently initiated a Family Account, because Rogers totally screwed up my subscription,under same email. Nee...
  • MattSuda
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Subscription not working.

Just stated a premium subscription, but when I sign in I'm still just getting Spotify free.

  • Newbie
  • Just stated a premium subscription, but when I sign in I'm still just getting Spotify free.
  • MattSuda
  • Spotify Star
  • 112 Views
  • 2 replies
  • 0 likes
  • 112 Views
  • 2 replies
  • 0 likes

CANCEL MY PREMIUM SUBSCRIPTION!!!

I have been through this whole stupid run around twice now! Everyone keeps saying that I don't have a subscription, yet I'm still being charged and just yesterday was charged AGAIN!!! But I have no way of accessing my account, because you say I don't...

  • Visitor
  • I have been through this whole stupid run around twice now! Everyone keeps saying that I don't have a subscription, yet I'm still being charged and just yesterday was charged AGAIN!!! But I have no w...
  • MattSuda
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong subscription

I'm having problems with my subscription because I'm with Vodafone right now and was on the Spotify premium included on the red connect plan but for the past two days the subscription changed to free. Was wondering if you can help me. Tried all the l...

  • Newbie
  • I'm having problems with my subscription because I'm with Vodafone right now and was on the Spotify premium included on the red connect plan but for the past two days the subscription changed to free...
  • Alfredo
  • Roadie
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Paused Premium

I have premium, today ive veen listening in offline mode, as i was changing back to the normal "Mode" a message came up saying that my "Premium has been Paused " so now i cant listen to any musik in the library or search for mew musik nothing works, ...

  • Casual Listener
  • I have premium, today ive veen listening in offline mode, as i was changing back to the normal "Mode" a message came up saying that my "Premium has been Paused " so now i cant listen to any musik in ...
  • Kapitalz
  • Casual Listener
  • 176 Views
  • 2 replies
  • 0 likes
  • Premium
  • 176 Views
  • 2 replies
  • 0 likes

Charged 3 times

I just started by subscription today and it didn't give me the 30 day free trial. And it charged my debit card 3 times with the student discount.

  • Newbie
  • I just started by subscription today and it didn't give me the 30 day free trial. And it charged my debit card 3 times with the student discount.
  • MattSuda
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes