Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6506 Views
  • 23 replies
  • 2 likes
  • 6506 Views
  • 23 replies
  • 2 likes

Prepaid Globe insufficient balance

My premium expired so I have to update my account payment because automatic payment doesnt work on my experience so I updated it and as usual I registered for another month but it says that I don't have sufficient balance for premium but I have 141 P...

  • Visitor
  • My premium expired so I have to update my account payment because automatic payment doesnt work on my experience so I updated it and as usual I registered for another month but it says that I don't h...
  • Gravill
  • Casual Listener
  • 582 Views
  • 2 replies
  • 0 likes
  • 582 Views
  • 2 replies
  • 0 likes

I paid and got nothing...

Hey everyone !Two hours ago I subscribed to spotify premium paying 0,99 cents for the three months. I paid via PayPal and got a confirmation that I paid.Still, I'm not officially subscribed to premium; is there delay et when paying via PayPal ?Thanks...

  • Newbie
  • Hey everyone ! Two hours ago I subscribed to spotify premium paying 0,99 cents for the three months. I paid via PayPal and got a confirmation that I paid. Still, I'm not officially subscribed to ...
  • Jacob
  • Community Legend
  • 537 Views
  • 15 replies
  • 0 likes
  • 537 Views
  • 15 replies
  • 0 likes

Premium upgrade 3 months not 7 days

I've just joined Spotify and want obtain the 3 month premium for 99 cents however when I go to subscribe it only shows 7 days free.What do I do?

  • Newbie
  • I've just joined Spotify and want obtain the 3 month premium for 99 cents however when I go to subscribe it only shows 7 days free. What do I do?
  • 366 Views
  • 0 replies
  • 0 likes
  • 366 Views
  • 0 replies
  • 0 likes

Doubts about the signature

Good evening, I have a family plan, and the deadline is every month at day 10th. I would like to know if I cancel the subscription now, I can still use it until the 10th, or it will be canceled at the time of the cancellation.Thank you.

  • Casual Listener
  •   Good evening, I have a family plan, and the deadline is every month at day 10th. I would like to know if I cancel the subscription now, I can still use it until the 10th, or it will be can...
  • Bittencourt
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Solved!! Dúvida sobre assinatura

Boa noite, tenho assinatura do plano familia, e vence todo dia 10. Gostaria de saber se caso eu cancele agora a assinatura, ainda poderei usufruir até o dia 10 ou se será cancelado na hora que realizar o cancelamento.Obrigado.

  • Casual Listener
  • Boa noite, tenho assinatura do plano familia, e vence todo dia 10. Gostaria de saber se caso eu cancele agora a assinatura, ainda poderei usufruir até o dia 10 ou se será cancelado na hora que realiz...
  • Bittencourt
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambio a premium

Hola, el día de hoy realice mi pago a través de la aplicación, con la opción de banca en línea, el cargo fue realizado a mi cuenta pero mi estado no cambia a premium.

  • Newbie
  • Hola, el día de hoy realice mi pago a través de la aplicación, con la opción de banca en línea, el cargo fue realizado a mi cuenta pero mi estado no cambia a premium.
  • Natalia1986
  • Casual Listener
  • 186 Views
  • 3 replies
  • 0 likes
  • 186 Views
  • 3 replies
  • 0 likes

Superuser Contribution I was sent wrong information

Got an email from Spotify saying I could only pay $.99 for three months of Spotify premium. I've done this before so when I press the link to get the 3 months of premium I didn't care to look at everything to everything twice because I read it the la...

  • Regular
  • Got an email from Spotify saying I could only pay $.99 for three months of Spotify premium. I've done this before so when I press the link to get the 3 months of premium I didn't care to look at ever...
  • JuanCamilo
  • Roadie
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Premium cost inconsistency

Hello,I was trying to find a direct email but ended up here.Spotify advertises Premium for $9.99 while in logged into my account, but when I click subscribe it says the cost is $11.99...How do I get the advertised price?Thanks,Luci

  • Newbie
  • Hello, I was trying to find a direct email but ended up here. Spotify advertises Premium for $9.99 while in logged into my account, but when I click subscribe it says the cost is $11.99...How do I ...
  • 105 Views
  • 0 replies
  • 0 likes
  • 105 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cant listen to songs offline

I bought premium months ago and it worked fine until today when i reinstalled spotify. I go in my songs and i click download obviously because they werent downloaded and that thing pop ups saying youve discovered spotify premium so i click ok and it ...

  • Newbie
  • I bought premium months ago and it worked fine until today when i reinstalled spotify. I go in my songs and i click download obviously because they werent downloaded and that thing pop ups saying you...
  • JuanCamilo
  • Roadie
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription Payment Failed

Hello,When I connected Spotify today, I saw a message telling me "Your subscription payment failed.You'll lose your subscription if we don't have a working payment method for your account, so please update your payment details."The thing is that when...

  • Regular
  • Hello, When I connected Spotify today, I saw a message telling me "Your subscription payment failed.You'll lose your subscription if we don't have a working payment method for your account, so pleas...
  • Emie
  • Regular
  • 248 Views
  • 2 replies
  • 0 likes
  • 248 Views
  • 2 replies
  • 0 likes

Multiple devices, one account?

Looking to subscribe so me and my girlfriend can both use spoifty, how do I go about both of us getting it?

  • Newbie
  • Looking to subscribe so me and my girlfriend can both use spoifty, how do I go about both of us getting it?
  • CloudTapes
  • Roadie
  • 663 Views
  • 1 replies
  • 0 likes
  • 663 Views
  • 1 replies
  • 0 likes

Bought Premium on the wrong account

I used my school account for my spotify-account and bought the 3-month subscription on it without noticing. Is there any way to transfer a subscription to another account?

  • Visitor
  • I used my school account for my spotify-account and bought the 3-month subscription on it without noticing. Is there any way to transfer a subscription to another account?
  • Jacob
  • Community Legend
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution Using Spotify in Albania

Hello.I am a student and i live in Albania.I know that Spotify isn't still available but i really want it and i have been using it when i have been in Turkey.I have a question!? I am willing to pay for spotify premium but i wanted to know if is any p...

  • Visitor
  • Hello.I am a student and i live in Albania.I know that Spotify isn't still available but i really want it and i have been using it when i have been in Turkey.I have a question!? I am willing to pay f...
  • JuanCamilo
  • Roadie
  • 4045 Views
  • 1 replies
  • 2 likes
  • 4045 Views
  • 1 replies
  • 2 likes

subscribed to the €0,99 offer but spotify charged €9,99

I subscribed to the €0,99 special offer for three months but spotify charged me the full €9,99 - What happened there? Read many comments with similar issues?!Thanks for the help!

  • Casual Listener
  • I subscribed to the €0,99 special offer for three months but spotify charged me the full €9,99 - What happened there?  Read many comments with similar issues?! Thanks for the help!
  • TrueCherokee
  • Newbie
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Settings missing in Premium Subscription

My subscription page says "Premium" and I've logged out and back in. Under the top-right username dropdown, there is not "settings" and only "Account" and "Log Out". Where are the settings? Lame.

  • Casual Listener
  • My subscription page says "Premium" and I've logged out and back in. Under the top-right username dropdown, there is not "settings" and only "Account" and "Log Out". Where are the settings? Lame.
  • author777
  • Casual Listener
  • 184 Views
  • 2 replies
  • 0 likes
  • 184 Views
  • 2 replies
  • 0 likes

Re: Student discount problems and spotify is charging me again

Boa Tarde!Gostaria que me ayudassem, pois ontem eu tentei me cadastrar no spotify premium para universitários e de certo! Coloquei o pagamento pelo cartão de crédito, e recebi uma mensagem: "Pré-autor aprovado no seu cartão - EBANX SPOTIFY valor RS 8...

  • Newbie
  • Boa Tarde! Gostaria que me ayudassem, pois ontem eu tentei me cadastrar no spotify premium para universitários e de certo! Coloquei o pagamento pelo cartão de crédito, e recebi uma mensagem: "Pré-au...
  • 86 Views
  • 0 replies
  • 0 likes
  • 86 Views
  • 0 replies
  • 0 likes

Deceptive Advertising via e-mail

So I am curious why I am receiving advertising e-mails that appear to be a bait and switch. It has a much better deal in the subject line that I am actually eligible for in the body of the email. The email subject says "3days left: $0.99 for 3 months...

  • Newbie
  • So I am curious why I am receiving advertising e-mails that appear to be a bait and switch. It has a much better deal in the subject line that I am actually eligible for in the body of the email. The...
  • ZedisLapedis
  • Newbie
  • 279 Views
  • 2 replies
  • 2 likes
  • Subscription
  • 279 Views
  • 2 replies
  • 2 likes

Premium doesnt work

My premium doesnt work. I already log out and uninstall the app but it still doesnt work. It's been a week already.

  • Casual Listener
  • My premium doesnt work. I already log out and uninstall the app but it still doesnt work. It's been a week already.
  • ezequiel1977
  • Newbie
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

3 months 99 cents deal payment issue

I wanted to try 3 months 99 cents deal and there was an amount deduction from my account and my spotify account still is not premium help me

  • Visitor
  • I wanted to try 3 months 99 cents deal and there was an amount deduction  from my account and my spotify account still is  not premium help me
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes

Family subscription and Premium subscription

Hi i was wondering if someone could help me. I had paid for my spotify premium, and then later that week i joined my Family subscription later. But i did not cancel my premium account first, i still get charged for it. What can i do?

  • Newbie
  • Hi i was wondering if someone could help me. I had paid for my spotify premium, and then later that week i joined my Family subscription later. But i did not cancel my premium account first, i still ...
  • 95 Views
  • 0 replies
  • 0 likes
  • 95 Views
  • 0 replies
  • 0 likes