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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61447 Views
  • 25 replies
  • 5 likes
  • 61447 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36664 Views
  • 19 replies
  • 2 likes
  • 36664 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 27978 Views
  • 16 replies
  • 3 likes
  • 27978 Views
  • 16 replies
  • 3 likes

I have been charged twice today april 23.

I got a message I had to update my card, and when I did that I saw that I had been charged twice for this month.When will I get the money back?Ingrid

  • Newbie
  • I got a message I had to update my card, and when I did that  I saw that I had been charged twice for this month. When will I get the money back? Ingrid
  • Bittencourt
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Changing from premium to student discount

Hey guys,I've changed from Premium account to student but i've payed twice this month. How can i get my money back?Tks.

  • Newbie
  • Hey guys, I've changed from Premium account to student but i've payed twice this month. How can i get my money back? Tks.
  • Bittencourt
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Solved!! Payment Failed

Hi, I've been having some issues with having my card charged (error message: your payment provider is having a bad day). I've tried:- Credit cards from all four major issuers- Different browsers (desktop, mobile; with ad blocker disabled) I'm still g...

  • Casual Listener
  • Hi, I've been having some issues with having my card charged (error message: your payment provider is having a bad day).    I've tried: - Credit cards from all four major issuers - Diff...
  • EthanS1
  • Community Legend
  • 4616 Views
  • 5 replies
  • 1 likes
  • 4616 Views
  • 5 replies
  • 1 likes

Paid the subscription in wrong amount

I have a problem when paying subscription via ATM. I would like to pay for the 30 days (monthly) subscription of the Premium, but I typed a wrong number instead of the number that I should type. I forgot the amount that I should send. I kept going se...

  • Newbie
  • I have a problem when paying subscription via ATM. I would like to pay for the 30 days (monthly) subscription of the Premium, but I typed a wrong number instead of the number that I should type. I fo...
  • EthanS1
  • Community Legend
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Going round in circles trying to upgrde to premium

I am wanting to upgrade to premium but I am just gping round in circles. I go to my subscription and I get the offer to try free 30 day trial, I click on continue and it asks for payment (which is fine) I complete my paypal log ins and then it takes ...

  • Visitor
  • I am wanting to upgrade to premium but I am just gping round in circles. I go to my subscription and I get the offer to try free 30 day trial, I click on continue and it asks for payment (which is fi...
  • EthanS1
  • Community Legend
  • 177 Views
  • 3 replies
  • 0 likes
  • 177 Views
  • 3 replies
  • 0 likes

I can't add someone to my family plan

Hi, I'm trying to add my dad to my family plan but it says that it can confirm he lives in the same address although he entered the exact address. I appreciate any help

  • Newbie
  • Hi, I'm trying to add my dad to my family plan but it says that it can confirm he lives in the same address although he entered the exact address. I appreciate any help
  • EthanS1
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

charged premium student but still not in premium

i try the premium student and then i enter all payment info thru visa after i enter it i receive a charge in my card , but after pay it i need to enter my info for student but my school is not in the list so i cant acquired my premium student but you...

  • Newbie
  • i try the premium student and then i enter all payment info thru visa after i enter it i receive a charge in my card , but after pay it i need to enter my info for student but my school is not in the...
  • Robert_W
  • Community Legend
  • 147 Views
  • 2 replies
  • 0 likes
  • 147 Views
  • 2 replies
  • 0 likes

Premium payment

Im trying to pay via mobile (globe) but it says i have insufficient credit in my account. Been trying this for 2 months already until spotify paused my premium acct.

  • Newbie
  • Im trying to pay via mobile (globe) but it says i have insufficient credit in my account. Been trying this for 2 months already until spotify paused my premium acct.
  • Robert_W
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Can't activate my Premium subscription

Hello everyone. In recent days I applied for the new Spotify Premium for Students subscription and after my ID was validated I introduced my card data and a warning appeared saying that there was a problem with the card. A couple of days later I noti...

  • Newbie
  • Hello everyone.   In recent days I applied for the new Spotify Premium for Students subscription and after my ID was validated I introduced my card data and a warning appeared saying that ther...
  • Maxim
  • Spotify Star
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Solved!! Family premium

I am a free user. I pay for my two children to be premium users (£9.99 each). I want them and myself to be under a family premium subscription for £14.99. I am worried that i'll end up paying for the two premium subscriptions + the family premium if ...

  • Newbie
  • I am a free user. I pay for my two children to be premium users (£9.99 each). I want them and myself to be under a family premium subscription for £14.99. I am worried that i'll end up paying for the...
  • Maxim
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Solved!! I can't pay for make Premium

Hey, i wanna be premium member. So, i fill my credit card informations but i take a error. I get in contact with my bank and they say: "We can't see nothing a problem your account or your credit card.". How we solve this problem?

  • Regular
  • Hey, i wanna be premium member. So, i fill my credit card informations but i take a error. I get in contact with my bank and they say: "We can't see nothing a problem your account or your c...
  • Tom
  • Community Legend
  • 343 Views
  • 7 replies
  • 0 likes
  • 343 Views
  • 7 replies
  • 0 likes

Trying to Go Premium

Hi I'm trying to upgrade to Premium using the PayPal payment method. I inserted my PayPal account information, logged in, and then pressed "Approve & Continue" on the next page. However then a blank page opens and nothing happens.Any ideas about why ...

  • Visitor
  • Hi 🙂 I'm trying to upgrade to Premium using the PayPal payment method. I inserted my PayPal account information, logged in, and then pressed "Approve & Continue" on the next page. However the...
  • Tom
  • Community Legend
  • 424 Views
  • 22 replies
  • 0 likes
  • 424 Views
  • 22 replies
  • 0 likes

My premium account was upgraded to family premium, why?

I noticed a higher charged on my PayPal statement and discovered that this month my account was upgraded to premium family. Why?

  • Casual Listener
  • I noticed a higher charged on my PayPal statement and discovered that this month my account was upgraded to premium family. Why?
  • Shadow9XCav
  • Casual Listener
  • 274 Views
  • 4 replies
  • 0 likes
  • 274 Views
  • 4 replies
  • 0 likes

Account hacked and upgraded to family

I love my Spotify account, I really do, but this is absolutely ridiculous. My account was compromised, the email changed more than once, AND it was upgraded to Premium Family from Premium for which I was charged.I have received no help from Spotify i...

  • Regular
  • I love my Spotify account, I really do, but this is absolutely ridiculous. My account was compromised, the email changed more than once, AND it was upgraded to Premium Family from Premium for which I...
  • MattSuda
  • Spotify Star
  • 281 Views
  • 3 replies
  • 0 likes
  • 281 Views
  • 3 replies
  • 0 likes

Abbonamento sospeso

Salve,Essendo nuovo cliente avevo usufruito del mese gratuito sul mio account, dopo di che decido di fare upgrade attraverso una gift card del valore di 60€ (sei mesi), nonostante sia andata a buon fine dicendo che l abbonamento sarebbe scaduto il 10...

  • Regular
  • Salve, Essendo nuovo cliente avevo usufruito del mese gratuito sul mio account, dopo di che decido di fare upgrade attraverso una gift card del valore di 60€ (sei mesi), nonostante sia andata a buon...
  • MattSuda
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Student Discount Payment

How do you pay for your subscription if you do not have a credit card? I think Spotify should address this issue since they are having a "student discount payment" scheme yet students my age doesn't usually have their own credit card. How could this ...

  • Newbie
  • How do you pay for your subscription if you do not have a credit card? I think Spotify should address this issue since they are having a "student discount payment" scheme yet students my age doesn't ...
  • MattSuda
  • Spotify Star
  • 308 Views
  • 1 replies
  • 0 likes
  • discount
    easy
    Payment
    Student
  • 308 Views
  • 1 replies
  • 0 likes

no me llega el correo de sheerID

ya mande el documento donde acredit QUE SOY ESTUDIANTE pero no mellega ningun correo y ya me descontaron los 49 pesos,cuanto tarda en llegar o que hago

  • Casual Listener
  • ya mande el documento donde acredit QUE SOY ESTUDIANTE pero no mellega ningun correo y ya me descontaron los 49 pesos, cuanto tarda en llegar o que hago 
  • MattSuda
  • Spotify Star
  • 575 Views
  • 1 replies
  • 0 likes
  • 575 Views
  • 1 replies
  • 0 likes

Subscription

I'm definitley paying for Premium because I'm getting charged for it. But when I've logged back in my account says its on Free and doesn't give me any of the Premium Please help

  • Visitor
  • I'm definitley paying for Premium because I'm getting charged for it. But when I've logged back in my account says its on Free and doesn't give me any of the Premium Please help
  • MattSuda
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Paying for an account that I don't need..

When I signed up for Spotify awhile ago, I created several different accounts (pretty sure I made 3-4 with different emails for each one..I don't know why). Recently I upgraded one of my accounts to premium, but I'm being charge twice as much. I've t...

  • Newbie
  • When I signed up for Spotify awhile ago, I created several different accounts (pretty sure I made 3-4 with different emails for each one..I don't know why). Recently I upgraded one of my accounts to ...
  • Jacob
  • Community Legend
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

I'm paying for premium but my account says free

I've been a premium user, but for some reason my account turned into free two months ago. I still pay for premium but I can't access it.

  • Newbie
  • I've been a premium user, but for some reason my account turned into free two months ago. I still pay for premium but I can't access it.
  • Bittencourt
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes