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Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Satyampriyanshu
  • Casual Listener
  • 52111 Views
  • 32 replies
  • 3 likes
  • 52111 Views
  • 32 replies
  • 3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6600 Views
  • 23 replies
  • 2 likes
  • 6600 Views
  • 23 replies
  • 2 likes

Superuser Contribution Cant listen to songs offline

I bought premium months ago and it worked fine until today when i reinstalled spotify. I go in my songs and i click download obviously because they werent downloaded and that thing pop ups saying youve discovered spotify premium so i click ok and it ...

  • Newbie
  • I bought premium months ago and it worked fine until today when i reinstalled spotify. I go in my songs and i click download obviously because they werent downloaded and that thing pop ups saying you...
  • JuanCamilo
  • Roadie
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription Payment Failed

Hello,When I connected Spotify today, I saw a message telling me "Your subscription payment failed.You'll lose your subscription if we don't have a working payment method for your account, so please update your payment details."The thing is that when...

  • Regular
  • Hello, When I connected Spotify today, I saw a message telling me "Your subscription payment failed.You'll lose your subscription if we don't have a working payment method for your account, so pleas...
  • Emie
  • Regular
  • 252 Views
  • 2 replies
  • 0 likes
  • 252 Views
  • 2 replies
  • 0 likes

Multiple devices, one account?

Looking to subscribe so me and my girlfriend can both use spoifty, how do I go about both of us getting it?

  • Newbie
  • Looking to subscribe so me and my girlfriend can both use spoifty, how do I go about both of us getting it?
  • CloudTapes
  • Roadie
  • 667 Views
  • 1 replies
  • 0 likes
  • 667 Views
  • 1 replies
  • 0 likes

Bought Premium on the wrong account

I used my school account for my spotify-account and bought the 3-month subscription on it without noticing. Is there any way to transfer a subscription to another account?

  • Visitor
  • I used my school account for my spotify-account and bought the 3-month subscription on it without noticing. Is there any way to transfer a subscription to another account?
  • Jacob
  • Community Legend
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution Using Spotify in Albania

Hello.I am a student and i live in Albania.I know that Spotify isn't still available but i really want it and i have been using it when i have been in Turkey.I have a question!? I am willing to pay for spotify premium but i wanted to know if is any p...

  • Visitor
  • Hello.I am a student and i live in Albania.I know that Spotify isn't still available but i really want it and i have been using it when i have been in Turkey.I have a question!? I am willing to pay f...
  • JuanCamilo
  • Roadie
  • 4050 Views
  • 1 replies
  • 2 likes
  • 4050 Views
  • 1 replies
  • 2 likes

subscribed to the €0,99 offer but spotify charged €9,99

I subscribed to the €0,99 special offer for three months but spotify charged me the full €9,99 - What happened there? Read many comments with similar issues?!Thanks for the help!

  • Casual Listener
  • I subscribed to the €0,99 special offer for three months but spotify charged me the full €9,99 - What happened there?  Read many comments with similar issues?! Thanks for the help!
  • TrueCherokee
  • Newbie
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Settings missing in Premium Subscription

My subscription page says "Premium" and I've logged out and back in. Under the top-right username dropdown, there is not "settings" and only "Account" and "Log Out". Where are the settings? Lame.

  • Casual Listener
  • My subscription page says "Premium" and I've logged out and back in. Under the top-right username dropdown, there is not "settings" and only "Account" and "Log Out". Where are the settings? Lame.
  • author777
  • Casual Listener
  • 188 Views
  • 2 replies
  • 0 likes
  • 188 Views
  • 2 replies
  • 0 likes

Re: Student discount problems and spotify is charging me again

Boa Tarde!Gostaria que me ayudassem, pois ontem eu tentei me cadastrar no spotify premium para universitários e de certo! Coloquei o pagamento pelo cartão de crédito, e recebi uma mensagem: "Pré-autor aprovado no seu cartão - EBANX SPOTIFY valor RS 8...

  • Newbie
  • Boa Tarde! Gostaria que me ayudassem, pois ontem eu tentei me cadastrar no spotify premium para universitários e de certo! Coloquei o pagamento pelo cartão de crédito, e recebi uma mensagem: "Pré-au...
  • 87 Views
  • 0 replies
  • 0 likes
  • 87 Views
  • 0 replies
  • 0 likes

Deceptive Advertising via e-mail

So I am curious why I am receiving advertising e-mails that appear to be a bait and switch. It has a much better deal in the subject line that I am actually eligible for in the body of the email. The email subject says "3days left: $0.99 for 3 months...

  • Newbie
  • So I am curious why I am receiving advertising e-mails that appear to be a bait and switch. It has a much better deal in the subject line that I am actually eligible for in the body of the email. The...
  • ZedisLapedis
  • Newbie
  • 283 Views
  • 2 replies
  • 2 likes
  • Subscription
  • 283 Views
  • 2 replies
  • 2 likes

Premium doesnt work

My premium doesnt work. I already log out and uninstall the app but it still doesnt work. It's been a week already.

  • Casual Listener
  • My premium doesnt work. I already log out and uninstall the app but it still doesnt work. It's been a week already.
  • ezequiel1977
  • Newbie
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

3 months 99 cents deal payment issue

I wanted to try 3 months 99 cents deal and there was an amount deduction from my account and my spotify account still is not premium help me

  • Visitor
  • I wanted to try 3 months 99 cents deal and there was an amount deduction  from my account and my spotify account still is  not premium help me
  • 157 Views
  • 0 replies
  • 0 likes
  • 157 Views
  • 0 replies
  • 0 likes

Family subscription and Premium subscription

Hi i was wondering if someone could help me. I had paid for my spotify premium, and then later that week i joined my Family subscription later. But i did not cancel my premium account first, i still get charged for it. What can i do?

  • Newbie
  • Hi i was wondering if someone could help me. I had paid for my spotify premium, and then later that week i joined my Family subscription later. But i did not cancel my premium account first, i still ...
  • 99 Views
  • 0 replies
  • 0 likes
  • 99 Views
  • 0 replies
  • 0 likes

3 months for 0.99 or 9.99?

Got an email ad - 3 months for 0.99 but the bottom it states $9.99. Way to try to be slick, Spotify! What gives?

  • Newbie
  • Got an email ad - 3 months for 0.99 but the bottom it states $9.99. Way to try to be slick, Spotify! What gives?
  • Efruewirth
  • Casual Listener
  • 312 Views
  • 3 replies
  • 1 likes
  • 312 Views
  • 3 replies
  • 1 likes

Solved!! £0.99 offer not working

When trying to pay for the 3months for 99p deal, the website won't let me. I have tried on both card and PayPal and both times it says "processing" but then takes me back to the promotion page without upgrading my account. I left it a day, tried agai...

  • Casual Listener
  • When trying to pay for the 3months for 99p deal, the website won't let me. I have tried on both card and PayPal and both times it says "processing" but then takes me back to the promotion page withou...
  • katiea2
  • Casual Listener
  • 289 Views
  • 2 replies
  • 0 likes
  • 289 Views
  • 2 replies
  • 0 likes

Solved!! I pay for spotify premium but don't work

I see this, and I don't know to solved this problem. I uninstall and install again this app but nothing, and the account si the same. Can someone help me?

  • Newbie
  • I see this, and I don't know to solved this problem. I uninstall and install again this app but nothing, and the account si the same. Can someone help me?
  • Maxim
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

I have sent my son an invite for family but he can't join as it thinks he is in another country

My son has an iphone, which is showing as being in England but when he tries to join spotify family, spoitify blocks him as it thinks he is in another country

  • Newbie
  • My son has an iphone, which is showing as being in England but when he tries to join spotify family, spoitify blocks him as it thinks he is in another country
  • Maxim
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Premium subscription not applied to applications

Hello, i subscrieb ton premier via the offer of 99 cts for 3 month few days ago.I had the email confirmation. On the website my account seem to be premiumised but not in app. I tried the faq method. deconnexion etc etc. Reset the password. Nothing wo...

spotify.JPG
  • Casual Listener
  • Hello, i subscrieb ton premier via the offer of 99 cts for 3 month few days ago. I had the email confirmation. On the website my account seem to be premiumised but not in app. I tried the faq meth...
  • andemik
  • Casual Listener
  • 186 Views
  • 2 replies
  • 0 likes
  • Premium
  • 186 Views
  • 2 replies
  • 0 likes

Unknown charge

I received a charge for $29 a week and a half after starting the three month subscription, and in my account I only have the receipt for the initial charge for those three months

  • Newbie
  • I received a charge for $29 a week and a half after starting the three month subscription, and in my account I only have the receipt for the initial charge for those three months
  • Jacob
  • Community Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Abbonamento annullato erroneamente

Salve, Ho annullato l'abbonamento per sbaglio, ma mi hanno detratto i soldi dalla carta, facendo un nuovo abbonamento devo rieffettuare il pagamento,potreste aiutarmi?

  • Newbie
  • Salve, Ho annullato l'abbonamento per sbaglio, ma mi hanno detratto i soldi dalla carta, facendo un nuovo abbonamento devo rieffettuare il pagamento,potreste aiutarmi?
  • Jacob
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Eliminar mi tarjeta de base.

Hola, me descuentas todos los meses en la visa por una cuenta que desconosco, que hacer?...

  • Newbie
  • Hola, me descuentas todos los meses en la visa por una cuenta que desconosco, que hacer?...
  • Jacob
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes