Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 16909 Views
  • 27 replies
  • 4 likes
  • 16909 Views
  • 27 replies
  • 4 likes

Late Renewal

I have had premium for over a year and all of a sudden it stopped working. When I logged into my account again, all my music was gone and had kicked me off premium. My card was charged today so that's not the problem. I have checked my account and sa...

  • Newbie
  • I have had premium for over a year and all of a sudden it stopped working. When I logged into my account again, all my music was gone and had kicked me off premium. My card was charged today so that'...
  • 113 Views
  • 0 replies
  • 0 likes
  • 113 Views
  • 0 replies
  • 0 likes

PREMIUM

Hi, I signed up for Student Premium and I recognized that my school isnt there. Thats fine, so I was thinking about that I would pay for normally premium. But they charged me. Twice. What should I do? When I look to Subscription and Payment, there is...

  • Newbie
  • Hi, I signed up for Student Premium and I recognized that my school isnt there. Thats fine, so I was thinking about that I would pay for normally premium. But they charged me. Twice. What should I do...
  • Maxim
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Problemas con PREMIUM

Realice mi suscripcion premium, y no recibi mis 30 dias gratias

  • Newbie
  • Realice mi suscripcion premium, y no recibi mis 30 dias gratias
  • 102 Views
  • 0 replies
  • 0 likes
  • 102 Views
  • 0 replies
  • 0 likes

Cargo no reconocido en mi tarjeta

Hola, me están realizando un cargo en mi tarjeta de crédito (VISA) por una cuenta premium y yo tengo una suscripción familiar asociada a otra tarjeta de crédito (MASTER). agradeceré indicar cómo eliminar este cargo duplicado ya que no aparece en ning...

  • Newbie
  •  Hola, me están realizando un cargo en mi tarjeta de crédito (VISA) por una cuenta premium y yo tengo una suscripción familiar asociada a otra tarjeta de crédito (MASTER). agradeceré indicar cóm...
  • 177 Views
  • 0 replies
  • 0 likes
  • 177 Views
  • 0 replies
  • 0 likes

Starbucks partner

Link not allowing Starbucks partners to sign up for premium need help.

  • Newbie
  • Link not allowing Starbucks partners to sign up for premium need help.
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes

Superuser Contribution Re: Hilfe

Hilfe Habe den Spotify Gutschein eingelöst Kann aber trotzdem keine Musik herunterladen sondern is kommt immer Werbung von Spotify Premium das ich es 3 Monat für 9,99 kann Was mache ich falsch?

  • Newbie
  • Hilfe Habe den Spotify Gutschein eingelöst Kann aber trotzdem keine Musik herunterladen sondern is kommt immer Werbung von Spotify Premium das ich es 3 Monat für 9,99 kann Was mache ich falsch?
  • Ulli152
  • Newbie
  • 200 Views
  • 2 replies
  • 0 likes
  • 200 Views
  • 2 replies
  • 0 likes

Problem with premium, I paid for the service, but automatically changed to free subcription.

Hi, I have subcript the premium family package. but every month we are facing the same issue of the subcription will automatically changed to free subcription even though i paid for the premium package. It is quite annoying that i need to contact spo...

  • Newbie
  • Hi, I have subcript the premium family package. but every month we are facing the same issue of the subcription will automatically changed to free subcription even though i paid for the premium packa...
  • silversilver
  • Newbie
  • 369 Views
  • 4 replies
  • 0 likes
  • 369 Views
  • 4 replies
  • 0 likes

Student Discount Not Working

I've gone through registration with my school and am currently enrolled at Texas A&M Commerce. I've tried multiple times to sign up for the student discount and cannot understand what further needs to be done in order to receive the discount.

  • Newbie
  • I've gone through registration with my school and am currently enrolled at Texas A&M Commerce. I've tried multiple times to sign up for the student discount and cannot understand what further nee...
  • JULLIANE123
  • Newbie
  • 245 Views
  • 2 replies
  • 0 likes
  • 245 Views
  • 2 replies
  • 0 likes

I can't link Spotify with Singtel Music

Hi there, I have subscribed for Spotify Premium via Singtel Music but when I logged into Spotify, I am still being prompted to upgrade to Premium as I can't download songs.Kindly advise asap.Cheers,Eileen

  • Newbie
  • Hi there, I have subscribed for Spotify Premium via Singtel Music but when I logged into Spotify, I am still being prompted to upgrade to Premium as I can't download songs. Kindly advise asap. ...
  • 288 Views
  • 0 replies
  • 0 likes
  • 288 Views
  • 0 replies
  • 0 likes

Solved!! Card Info

I own a BofA (Bank of America) ATM card and it has money in the account. But, there's no Security Code on the back nor front / it's not visible at all and I want to buy premium with it. Can someone tell me if I can buy premium with my BofA ATM card o...

  • Newbie
  • I own a BofA (Bank of America) ATM card and it has money in the account. But, there's no Security Code on the back nor front / it's not visible at all and I want to buy premium with it. Can someone t...
  • grumpyboots
  • Casual Listener
  • 1727 Views
  • 2 replies
  • 0 likes
  • 1727 Views
  • 2 replies
  • 0 likes

2 keer moeten betalen

Ik heb me spotify betaald en dat stond ook op de website bijn mijn facatures, toch gaf mijn account aan dat ik een free abbonoment had.Ik kwam op de site geen stap voor uit en vind het ook erg jammer dat ik geen telefonisch contact op kan nemen.Kan i...

  • Newbie
  • Ik heb me spotify betaald en dat stond ook op de website bijn mijn facatures, toch gaf mijn account aan dat ik een free abbonoment had. Ik kwam op de site geen stap voor uit en vind het ook erg ja...
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes

Wrong payment!

Spotify charged me 4,99 for three times but the promotion "Students" doesn't work. I want to make the Premium promotion but I don't know what should I do.

  • Newbie
  • Spotify charged me 4,99 for three times but the promotion "Students" doesn't work. I want to make the Premium promotion but I don't know what should I do.
  • 122 Views
  • 0 replies
  • 0 likes
  • 122 Views
  • 0 replies
  • 0 likes

Can i cancel a 7 day free trial

Im worried it will charge me after the trial

  • Newbie
  • Im worried it will charge me after the trial
  • Maxim
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Invite email help

My wife has not rrcieved my invite in a week. I've resent invite 6 times.

  • Newbie
  • My wife has not rrcieved my invite in a week. I've resent invite 6 times.
  • MariaPno
  • Newbie
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Pasar de premium a familiar

Hoy active mi spotify premium pero quieroActivar el familiar. Se meCobrara 8.99 mas o solo seCobrara los dolares de diferencia???

  • Newbie
  • Hoy active mi spotify premium pero quiero Activar el familiar. Se me Cobrara 8.99 mas o solo se Cobrara los dolares de diferencia???
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

payement

Hi guys, I downloaded spotify on my ps4 on january 2th, and since february 3rd I got charged. I just called PS4 to have an explication(we just realized with my mom that we got charged on her card) they told me that it was a free trial. THE THINGS IS ...

  • Newbie
  • Hi guys, I downloaded spotify on my ps4 on january 2th, and since february 3rd I got charged. I just called PS4 to have an explication(we just realized with my mom that we got charged on her card) th...
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

PROBLEMA DE PREMIUM

Me hice una cuenta nueva de spotify e inmediatamente me suscribí a premium con mi tarjeta de crédito, sin embargo, no puedo retroceder las canciones ni avanzarlas o retocederlas en la pantalla de reproducción, considero que puede ser por los 7 días g...

  • Newbie
  • Me hice una cuenta nueva de spotify e inmediatamente me suscribí a premium con mi tarjeta de crédito, sin embargo, no puedo retroceder las canciones ni avanzarlas o retocederlas en la pantalla de rep...
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

PREMIUN

Comprei o Premium, pagamento foi aceito mas os recursos não foram liberados até agora. O que faço?

  • Newbie
  • Comprei o Premium, pagamento foi aceito mas os recursos não foram liberados até agora. O que faço?
  • 132 Views
  • 0 replies
  • 0 likes
  • 132 Views
  • 0 replies
  • 0 likes

Hola , pregunta con suscripcion.

Buenas tardes como estan ? tengo una duda , antes tenia una cuenta en Spotify donde habia inicia el mes de prueba gratis y luego me lo iban a descontar de la tarjeta de credito , el tema es que el celular donde tenia la cuenta se echo a perder y ahor...

  • Newbie
  • Buenas tardes como estan ? tengo una duda , antes tenia una cuenta en Spotify donde habia inicia el mes de prueba gratis y luego me lo iban a descontar de la tarjeta de credito , el tema es que el ce...
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

Alterando o Plano

Se eu mudar meu plano premium para um plano de família e fatura será atualizada no proximo mês?

  • Newbie
  • Se eu mudar meu plano premium para um plano de família e fatura será atualizada no proximo mês?
  • Bittencourt
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes