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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59357 Views
  • 25 replies
  • 5 likes
  • 59357 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35394 Views
  • 19 replies
  • 2 likes
  • 35394 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26564 Views
  • 16 replies
  • 2 likes
  • 26564 Views
  • 16 replies
  • 2 likes

Wont Let me enter payment info

My card was cancled that was attached to my account and so spotify paused my acocunt, but now when i go to update the info it keep telling me my card info is incorrect or just wont load the page where I go to put in the new info. i have tried about 1...

  • Casual Listener
  • My card was cancled that was attached to my account and so spotify paused my acocunt, but now when i go to update the info it keep telling me my card info is incorrect or just wont load the page wher...
  • MattSuda
  • Spotify Star
  • 129 Views
  • 3 replies
  • 0 likes
  • 129 Views
  • 3 replies
  • 0 likes

Free Subscription - Payment of 4.99 EUR per month???

Hi Team,In January when created my account I signed for the free trial for premium feature of Spotify for one month. Since then I am using (at least appears so) the premium version: chose songs position, unlimited switching the songs, no ads etc.I ch...

  • Newbie
  • Hi Team, In January when created my account I signed for the free trial for premium feature of Spotify for one month. Since then I am using (at least appears so) the premium version: chose songs pos...
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Credit Card Details / Student Subscription ended simultaneously - update fails

Hi experts,I recently got an email that my payment method for my subscription was about to end in the first week of May. I tried to update my payment details but always receive an error message that something went wrong. I tried two different credit ...

  • Casual Listener
  • Hi experts, I recently got an email that my payment method for my subscription was about to end in the first week of May. I tried to update my payment details but always receive an error message tha...
  • MattSuda
  • Spotify Star
  • 127 Views
  • 3 replies
  • 0 likes
  • 127 Views
  • 3 replies
  • 0 likes

Payment didn't work. (Changed Country)

Hi,On February 13 of this year, as I moved countries from Portugal (previously premium account) to Australia, I have paid for a premium account, through your website, to which I do not have access to yet. Order ID: 456774874435075Spotify Premium | 12...

  • Casual Listener
  •   Hi, On February 13 of this year, as I moved countries from Portugal (previously premium account) to Australia, I have paid for a premium account, through your website, to which I do not have...
  • TMTiago
  • Casual Listener
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago spotify

Ya hice el cambio de targeta con el cual voy a pagar y se ha pagado y me siguen llegando mjes de que no estoy pagando...Solo hice un cambio de tarjeta de Crédito

  • Casual Listener
  • Ya hice el cambio de targeta con el cual voy a pagar y se ha pagado y me siguen llegando mjes de que no estoy pagando...Solo hice un cambio de tarjeta de Crédito
  • CarlosGuzman
  • Newbie
  • 236 Views
  • 3 replies
  • 0 likes
  • 236 Views
  • 3 replies
  • 0 likes

Subscription renewal

I was charged for the next month of spotify premium when I had planned on unsubscribing. Now I have been charged $10 for something I won't be using, is there any way to be refunded? The renewal occured two days ago, hope its not too late!

  • Newbie
  • I was charged for the next month of spotify premium when I had planned on unsubscribing. Now I have been charged $10 for something I won't be using, is there any way to be refunded? The renewal occur...
  • KatesHere
  • Community Legend
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Payment won't go through, banks says cards are fine

Hi! I got a message a few days ago that you guys can't process my payment because there is something wrong with the card number you have had. So far it had been working fine for a few months. I called the Bank and checked and there is nothing wrong w...

  • Casual Listener
  • Hi!  I got a message a few days ago that you guys can't process my payment because there is something wrong with the card number you have had. So far it had been working fine for a few months.&...
  • capdellops
  • Casual Listener
  • 272 Views
  • 5 replies
  • 0 likes
  • 272 Views
  • 5 replies
  • 0 likes

Having trouble switching to student premium (NL)

Hi all,I have a premium spotify account for EUR 10 per month, but I wanted to switch to a student premium account for EUR 5 per month (I am a dutch student). While I am currently paying via my PayPal account, the problem is that the Spotify website w...

  • Newbie
  • Hi all, I have a premium spotify account for EUR 10 per month, but I wanted to switch to a student premium account for EUR 5 per month (I am a dutch student). While I am currently paying via my PayP...
  • Hubo
  • Community Legend
  • 122 Views
  • 1 replies
  • 1 likes
  • 122 Views
  • 1 replies
  • 1 likes

A count payment

An hour ago I suscribed to a premium account with my debid card, the chraged has been made on my bank but on Spotify you haven't made de change of the free account to the premium account, what can I do ?

  • Newbie
  • An hour ago I suscribed to a premium account with my debid card, the chraged has been made on my bank but on Spotify you haven't made de change of the free account to the premium account, what can I ...
  • Tom
  • Community Legend
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Gift card for prepaid doesnt work

I paid for the premium subscription by gift card but it doesn't work the information was that my subscription was activated but it wasn't as now, I can't find info about where i can find a help with it, a threw the money out because premium is off. M...

  • Casual Listener
  • I paid for the premium subscription by gift card but it doesn't work the information was that my subscription was activated but it wasn't as now, I can't find info about where i can find a help with ...
  • OSCARBAJAL
  • Newbie
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution 30-day premium package not offered to me

Hello all, I have an old account I no longer use, and have since started a new one and loaded it up with tons of music. This morning I signed up for the 30-day free trial on the wrong account. I cancelled it within one hour, and attempted to start th...

  • Newbie
  • Hello all, I have an old account I no longer use, and have since started a new one and loaded it up with tons of music. This morning I signed up for the 30-day free trial on the wrong account. I canc...
  • Alejandro_C
  • Spotify Legend
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution Falha ao entrar com Spotify Premiun

Estou tentando entrar com um convite no Spotify Familiar, mas não estou conseguindo. Aparece a seguinte mensagem: "Você não pode participar deste plano Premiun Familiar. Não foi possivel confirmar que você mora no mesmo endereço do titular da conta p...

  • Newbie
  • Estou tentando entrar com um convite no Spotify Familiar, mas não estou conseguindo. Aparece a seguinte mensagem: "Você não pode participar deste plano Premiun Familiar. Não foi possivel confirmar qu...
  • Alejandro_C
  • Spotify Legend
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution Failure premium family plan

I am part of a family premium pack with 3 other members, but for all except the creator of the pack it says we have a FREE subscription (while we are still paying every month for the premium family). We each have separate e-mails, the payments have c...

  • Newbie
  • I am part of a family premium pack with 3 other members, but for all except the creator of the pack it says we have a FREE subscription (while we are still paying every month for the premium family)....
  • Alejandro_C
  • Spotify Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem beim aktualisieren der Zahlunsdetails

Spotify möchte das ich meine Details aktualisiere. Ich nutze den Studentenrabat und habe bis jetzt per Lastschrift bezahlt. Nun wollte ich auf Kreditkarte (Visa) wechseln jedoch kommt nach dem bestätigen meiner Informationen nur die Meldung "Ups, Dei...

  • Newbie
  • Spotify möchte das ich meine Details aktualisiere. Ich nutze den Studentenrabat und habe bis jetzt per Lastschrift bezahlt. Nun wollte ich auf Kreditkarte (Visa) wechseln jedoch kommt nach dem bestät...
  • Alejandro_C
  • Spotify Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobrança indevida

Fechei o pacote Premium de 16,90 pelo cartão de crédito, porém tem outra cobrança no valor de 10 reais. Gostaria de saber do que se trata. Porque quando fechei só tinha a informação do valor de 16,90. Se tiver que pagar mais esses 10 reais quero exto...

  • Newbie
  • Fechei o pacote Premium de 16,90 pelo cartão de crédito, porém tem outra cobrança no valor de 10 reais. Gostaria de saber do que se trata. Porque quando fechei só tinha a informação do valor de 16,90...
  • Julian
  • Moderator
  • 129 Views
  • 2 replies
  • 0 likes
  • 129 Views
  • 2 replies
  • 0 likes

Superuser Contribution CAN'T SUBSCRIBE EVER!!!

Spotify, why are you not sending me the pin code through sms for my subscription. I have done this before. Why not now?

  • Newbie
  • Spotify, why are you not sending me the pin code through sms for my subscription. I have done this before. Why not now?
  • Alejandro_C
  • Spotify Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution Haven't received any PIN number yet.

I typed in my correct mobile number yet there are no text messages on my phone from Spotify containing the PIN number which is needed for the transaction. I've been waiting for a day now. I've tried doing it all over again but no text message from Sp...

  • Casual Listener
  • I typed in my correct mobile number yet there are no text messages on my phone from Spotify containing the PIN number which is needed for the transaction. I've been waiting for a day now. I've tried ...
  • Alejandro_C
  • Spotify Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • PIN
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento

Ola,estou querendo assinar mas não tenho cartão de crédito só débito será que vcs poderiam botar está opção

  • Newbie
  • Ola,estou querendo assinar mas não tenho cartão de crédito só débito será que vcs poderiam botar está opção
  • Alejandro_C
  • Spotify Legend
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes