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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 13175 Views
  • 24 replies
  • 2 likes
  • 13175 Views
  • 24 replies
  • 2 likes

Superuser Contribution Paid for 2 premiums

So It wouldn't let me go premium through the app. But I had premium before but my I had insufficient funds in my bank so it didn't autopay. So I got the funds waited a few days and it didn't auto renew. So I went ahead on the website and got the prem...

  • Casual Listener
  • So It wouldn't let me go premium through the app. But I had premium before but my I had insufficient funds in my bank so it didn't autopay. So I got the funds waited a few days and it didn't auto ren...
  • Maria_B
  • Moderator
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Problema con el pago

Tenía registrada una tarjeta de crédito con la cual se me hacían automáticamente los cargos pero tuve restricciones en esta tarjeta. He intentado registrar otras tarjetas y me dice que al parecer mi banco o tarjeta están teniendo un mal día. Ya lo ch...

  • Newbie
  • Tenía registrada una tarjeta de crédito con la cual se me hacían automáticamente los cargos pero tuve restricciones en esta tarjeta. He intentado registrar otras tarjetas y me dice que al parecer mi ...
  • 99 Views
  • 0 replies
  • 0 likes
  • 99 Views
  • 0 replies
  • 0 likes

payment

i was trying to charge my credit card information and the form would not go through to update my changes and now have been charged 6 different types and I am still not approved. help!!

  • Newbie
  • i was trying to charge my credit card information and the form would not go through to update my changes and now have been charged 6 different types and I am still not approved. help!!
  • Bittencourt
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Tarjeta de regalo

Compré una tarjeta de Spotify pero al momento de poner el **bleep** me dice que este no existe, que puedo hacer al respecto?

  • Newbie
  • Compré una tarjeta de Spotify pero al momento de poner el **bleep** me dice que este no existe, que puedo hacer al respecto?
  • 107 Views
  • 0 replies
  • 0 likes
  • 107 Views
  • 0 replies
  • 0 likes

Paid my for Premium doesnt work

I paid for my premium account like I do every month!!! And now it doesn't work AND it constantly saying "You're offline" but I'must NOT. Please fix this ASAP.

  • Newbie
  • I paid for my premium account like I do every month!!! And now it doesn't work AND it constantly saying "You're offline" but I'must NOT. Please fix this ASAP.
  • Bittencourt
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

C

Hi, I have change countries but the former country is locked in my subscription. I was located in Sweden and I have moved to Mexico

  • Newbie
  • Hi, I have change countries but the former country is locked in my subscription. I was located in Sweden and I have moved to Mexico  
  • Bittencourt
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Family member doesn't receive any invitation after sending it

Hi, I got Spotify Family plan since more than a year, and it worked just fine since a couple of days ago when my girlfriend was suddenly without any family plan membership, she has now just a spotify free version on the phone.I tried to send her anot...

  • Newbie
  • Hi,  I got Spotify Family plan since more than a year, and it worked just fine since a couple of days ago when my girlfriend was suddenly without any family plan membership, she has now just a ...
  • 303 Views
  • 0 replies
  • 0 likes
  • 303 Views
  • 0 replies
  • 0 likes

Premium spotify paid but does not work

I am very very very disappointed in you spotify. I paid for my premium like 4 days ago but it isn't working. And yesterday when i wrote message here we didn't come to any conclusion. I don't want to spend my money for nothing

  • Casual Listener
  • I am very very very disappointed in you spotify. I paid for my premium like 4 days ago but it isn't working. And yesterday when i wrote message here we didn't come to any conclusion. I don't want to ...
  • Jjsgonzed
  • Newbie
  • 334 Views
  • 3 replies
  • 0 likes
  • 334 Views
  • 3 replies
  • 0 likes

Superuser Contribution Doppio pagamento e niente abbonamento

Perchè mi sono stati scalati due vilte i soldi da due carte differenti per uno stesso account e l'account non funziona neanche??

  • Newbie
  • Perchè mi sono stati scalati due vilte i soldi da due carte differenti per uno stesso account e l'account non funziona neanche??
  • TommasoC
  • Newbie
  • 530 Views
  • 2 replies
  • 0 likes
  • 530 Views
  • 2 replies
  • 0 likes

Solved!! What happes if I change my email or delete my account?

Hello! I was wondering what would happen with my community user if: - If I change my email in my spotify account: could I access still with the SSO system?- If I decide to delete my spotify account: my community user would be alive ?- If I decide to ...

  • Casual Listener
  • Hello!   I was wondering what would happen with my community user if:   - If I change my email in my spotify account: could I access still with the SSO system? - If I decide to delete ...
  • Colomba
  • Casual Listener
  • 1121 Views
  • 2 replies
  • 0 likes
  • access
    Account
  • 1121 Views
  • 2 replies
  • 0 likes

issues with changing country and joining a family plan

Hi All, I've just moved from Australia to the US to be with my spouse. We want to go on a family plan cant because I have an Australian account. I've changed over my payment to a US card however its saying the formal switchover won't occur until the ...

  • Newbie
  • Hi All,   I've just moved from Australia to the US to be with my spouse. We want to go on a family plan cant because I have an Australian account. I've changed over my payment to a US card how...
  • Maxim
  • Spotify Star
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Charged my card, but diddnt get premium

So bascially I was signing up for Spotify Premium and I am a student so I went to the option for 4.99 or something for students and I completed all the blanks and entered my credit card to be billed and after entering that it asked to verify my schoo...

  • Newbie
  • So bascially I was signing up for Spotify Premium and I am a student so I went to the option for 4.99 or something for students and I completed all the blanks and entered my credit card to be billed ...
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

Tiempo de suscripción y cambio de país

Hola!Me fui a vivir a Nueva Zelanda un tiempo por lo que mi cuenta paso de ser de Chile a NZ y ahora a Chile otra vez pero no se ve reflejado este cambio, el problema es que ahora que cambie a plan familiar y no sé si con esto pueda agregar a mi herm...

  • Newbie
  • Hola! Me fui a vivir a Nueva Zelanda un tiempo por lo que mi cuenta paso de ser de Chile a NZ y ahora a Chile otra vez pero no se ve reflejado este cambio, el problema es que ahora que cambie a plan...
  • 109 Views
  • 0 replies
  • 0 likes
  • 109 Views
  • 0 replies
  • 0 likes

Premium free trials confusion

So I signed up for spotify premium on my laptop, put in my card details and everything. Then it told me I have a 30 day free trial, but when i went on spotify on my phone it says 7 day free trail. So will I get charged after 7 days or after 30 days?

  • Newbie
  • So I signed up for spotify premium on my laptop, put in my card details and everything. Then it told me I have a 30 day free trial, but when i went on spotify on my phone it says 7 day free trail. So...
  • 487 Views
  • 0 replies
  • 0 likes
  • 487 Views
  • 0 replies
  • 0 likes

Assinatura de R$3,00

Eu assinei quando estava naquela promoção de 3 meses por 2 ou 3 reais, nas infos de cobrança aparece ''Sua assinatura vai ser renovada automaticamente em 19/09/17 e serão cobrados R$ 16,90'', isso significa que o valor que vai ser cobrado a partir do...

  • Newbie
  • Eu assinei quando estava naquela promoção de 3 meses por 2 ou 3 reais, nas infos de cobrança aparece ''Sua assinatura vai ser renovada automaticamente em 19/09/17 e serão cobrados R$ 1...
  • 329 Views
  • 0 replies
  • 0 likes
  • 329 Views
  • 0 replies
  • 0 likes

Não consigo pagar

minha assinatura acabou do nada, nã o entendi porque, então tive de fazer o premium de novo, porém ja tentei diversos cartões de crédito e não consigo pagar. Inclusive um cartão que acabei de usar. Só que no spotify ele não passa, mostra uma mensagem...

  • Casual Listener
  • minha assinatura acabou do nada, nã o entendi porque, então tive de fazer o premium de novo, porém ja tentei diversos cartões de crédito e não consigo pagar. Inclusive um cartão que acabei de usar. S...
  • Bittencourt
  • Spotify Star
  • 597 Views
  • 1 replies
  • 2 likes
  • 597 Views
  • 1 replies
  • 2 likes

Family plan is not reflected in my account

Hello there, few days ago i got invited with a code from my family and i accepted the invitation, entered the code and my adrees. It accepted my request but Premium is just not reflected in my account, my family members did just the same and is worki...

  • Casual Listener
  • Hello there, few days ago i got invited with a code from my family and i accepted the invitation, entered the code and my adrees. It accepted my request but Premium is just not reflected in my accoun...
  • Bittencourt
  • Spotify Star
  • 380 Views
  • 3 replies
  • 0 likes
  • 380 Views
  • 3 replies
  • 0 likes

Having trouble with spotify premium

I had a spotify premium account until one day it just turned back into a free account. So i have already tried a bunch of other credit cards but none work, including one i just used. I know they're working and good but spotify wont let me pay

  • Casual Listener
  • I had a spotify premium account until one day it just turned back into a free account. So i have already tried a bunch of other credit cards but none work, including one i just used. I know they're w...
  • 144 Views
  • 0 replies
  • 0 likes
  • 144 Views
  • 0 replies
  • 0 likes

I want to cancel accounts and start again

I have inadvertently set up two accounts. I want to cancel both and start again with a family plan. How do I do that??

  • Newbie
  • I have inadvertently set up two accounts. I want to cancel both and start again with a family plan. How do I do that??
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problemas para reconocer el pago.

Spotify no reconoce el pago con tarjeta ya realizado.Necesitaría saber sobre otro tipo de medio de pago.

  • Newbie
  • Spotify no reconoce el pago con tarjeta ya realizado. Necesitaría saber sobre otro tipo de medio de pago.
  • Aimee_T
  • Roadie
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes