Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19650 Views
  • 27 replies
  • 4 likes
  • 19650 Views
  • 27 replies
  • 4 likes

Superuser Contribution I Need help with my Premium Account

Hello!.. I need help.. I suscribe my Premium account in the Spotify site and already paid with my credit card but when I log in the spotify app in my cell phone still seens that I have a Free account... I already log off and log in a lot of time and ...

  • Newbie
  • Hello!.. I need help.. I suscribe my Premium account in the Spotify site and already paid with my credit card but when I log in the spotify app in my cell phone still seens that I have a Free account...
  • Aimee_T
  • Roadie
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Boleto bancário

Emiti o boleto bancário para o premium se eu não pagar ele é cancelado? Tem algum risco do meu nome ficar sujo?

  • Newbie
  • Emiti o boleto bancário para o premium se eu não pagar ele é cancelado? Tem algum risco do meu nome ficar sujo?
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

Spotify Premium account not reflected after years of subscription

I have been a spotify premium account user for some years. I am not sure why but recently my account is no longer reflected as premium but I continue to be charged through my iTune account. I signed up Spotify through Facebook. Even if I log out and ...

  • Newbie
  • I have been a spotify premium account user for some years. I am not sure why but recently my account is no longer reflected as premium but I continue to be charged through my iTune account. I signed ...
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

**FIX** Premium problems

Ok so theres too many threads about this topic to discuss individually. But basically the issue was only some of the premium features working. ie; shuffle not working but you can still download. Anyways the fix to all these problems is very simply, j...

  • Newbie
  • Ok so theres too many threads about this topic to discuss individually. But basically the issue was only some of the premium features working. ie; shuffle not working but you can still download. Anyw...
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

Premium code declined

My daughter invited her parents (me and my wife) under the family option. It works fine for my wife but tells me on the iPhone that I need to be in the same country. On the web site it says invalid code if I try the redeem option. We all live in Esse...

  • Newbie
  • My daughter invited her parents (me and my wife) under the family option.  It works fine for my wife but tells me on the iPhone that I need to be in the same country. On the web site it says inv...
  • Hubo
  • Community Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Can't subscribe to premium after free trial

I used my 30 day free trial. I went to spotify.com to upgrade to premium and I received this (see attached) but I still cannot use the app as a premium user

  • Newbie
  • I used my 30 day free trial. I went to spotify.com to upgrade to premium and I received this (see attached) but I still cannot use the app as a premium user
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
  • 0 likes

Family plan issue

I have signed up and payed for the family plan. When I go to spotify.com it confirms that it is payed for and that is my current plan. However my app still says premium free trial. I tried to add my girlfriend but she is not getting the email to conf...

  • Newbie
  • I have signed up and payed for the family plan. When I go to spotify.com it confirms that it is payed for and that is my current plan. However my app still says premium free trial. I tried to add my ...
  • 157 Views
  • 0 replies
  • 1 likes
  • 157 Views
  • 0 replies
  • 1 likes

subscription problems

hi,i tried signing up for my free 30 day trial, but when i tried to start it, it said that i already tried a similar deal when i haven't. thanks

  • Newbie
  • hi, i tried signing up for my free 30 day trial, but when i tried to start it, it said that i already tried a similar deal when i haven't. thanks
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Payment Problems

I can't pay my spotify premium through Globe load

  • Newbie
  • I can't pay my spotify premium through Globe load
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
  • 0 likes

Premium uyeligi

Kredi kartimdan odeme yaptigim halde premium ozelligine gecis yapmadi hala? Odeme alindi neden premium ozelligi hala baslamamis olabilir

  • Newbie
  • Kredi kartimdan odeme yaptigim halde premium ozelligine gecis yapmadi hala? Odeme alindi neden premium ozelligi hala baslamamis olabilir
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

Merging Spotify Accounts

Hi,For some reason I have created 2 spotify accounts and I recently tried to register for premium but registered the wrong account. Is there a way I can merge the 2 accounts together? Or transfer the subscription to the account I want to use with all...

  • Newbie
  • Hi, For some reason I have created 2 spotify accounts and I recently tried to register for premium but registered the wrong account. Is there a way I can merge the 2 accounts together? Or transfer...
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

am i still getting the subscription?

so i was checking out the types of subscription i could get and i decided to go for the "premium for students" option, i filled out the whole thing and eventually realized that the promotion is just for university students, which i am not, (im still ...

  • Newbie
  • so i was checking out the types of subscription i could get and i decided to go for the "premium for students" option, i filled out the whole thing and eventually realized that the promotion is just ...
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

I can't get my free trial to start

I want to start my free trial but I don't know how?

  • Newbie
  • I want to start my free trial but I don't know how?
  • Maxim
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Premium not working

I just got a redeem card and entered it and it went through however only the downloading music is the only thing i can do i cant turn shuffle off and i cant playback songs how do i fix such problem

  • Newbie
  • I just got a redeem card and entered it and it went through however only the downloading music is the only thing i can do i cant turn shuffle off and i cant playback songs how do i fix such problem
  • 126 Views
  • 0 replies
  • 0 likes
  • 126 Views
  • 0 replies
  • 0 likes

Acho que é um bug

Eu tenho um plano familia e tava lotada, hoje de noite todos foram removidos e mudou o plano...

  • Newbie
  • Eu tenho um plano familia e tava lotada, hoje de noite todos foram removidos e mudou o plano... 
  • 113 Views
  • 0 replies
  • 0 likes
  • 113 Views
  • 0 replies
  • 0 likes

Plan universitario

Recien elegí el plan universitario, ingrese los datos de mi tarjeta y automaticamente me cobraron, aunque ahí dice que no iban a combrar nada me llego inmediatamente notificación de mi banco de que ya se hizo el cobro y aun no veo la cuenta como prem...

  • Newbie
  • Recien elegí el plan universitario, ingrese los datos de mi tarjeta y automaticamente me cobraron, aunque ahí dice que no iban a combrar nada me llego inmediatamente notificación de mi banco de que y...
  • 123 Views
  • 0 replies
  • 0 likes
  • 123 Views
  • 0 replies
  • 0 likes

PREMIUM NÃO FUNCIONA!!!

PAGUEI MINHA CONTA PREMIUM A MAIS DE 8 DIAS E NÃO FUNCIONA.TENTO ENVIAR ALGUMA MENSAGEM PARA ELES E NÃO TEM NENHUMA OPÇÃO A NÃO SER O TWITTER E MESMO ASSIM SEM RESPOSTA ALGUMA!INSATISFAÇÃO MÁXIMA!

  • Newbie
  • PAGUEI MINHA CONTA PREMIUM A MAIS DE 8 DIAS E NÃO FUNCIONA. TENTO ENVIAR ALGUMA MENSAGEM PARA ELES E NÃO TEM NENHUMA OPÇÃO A NÃO SER O TWITTER E MESMO ASSIM SEM RESPOSTA ALGUMA! INSATISFAÇÃO MÁXIMA...
  • Bittencourt
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

My Premium no funciona

Me han cobrado dos meses seguido y cuando entro a mi suscripción Premium, me dice que tengo la opción Free. Ya cerré la sesión de mis dispositivos cambie la contraseña y nada.

  • Newbie
  • Me han cobrado dos meses seguido y cuando entro a mi suscripción Premium, me dice que tengo la opción Free. Ya cerré la sesión de mis dispositivos cambie la contraseña y nada.
  • Chopchop77
  • Casual Listener
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Spotify Premium is not working properly

After I subscribed to spotify premium I was able to download my playlists, skip songs and use all other feature like I should be. But now afer one day for some reason I am not allowed to use these features (downloading is still possible). For example...

  • Newbie
  • After I subscribed to spotify premium I was able to download my playlists, skip songs and use all other feature like I should be. But now afer one day for some reason I am not allowed to use these fe...
  • CourtzH20
  • Newbie
  • 212 Views
  • 2 replies
  • 0 likes
  • 212 Views
  • 2 replies
  • 0 likes