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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15326 Views
  • 27 replies
  • 3 likes
  • 15326 Views
  • 27 replies
  • 3 likes

Superuser Contribution Premium wont work

My premium won't work. My bill is paid and I can't play music offline. Why the **bleep** don't you have a contact number?

  • Newbie
  • My premium won't work. My bill is paid and I can't play music offline. Why the **bleep** don't you have a contact number?
  • JulianA_Bogota
  • Roadie
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Need a refund

so i bought premium on accident, i meant to get the free one which i clicked but then bam i was charged, i've never had premium and i just want a refund. anyone know how?

  • Newbie
  • so i bought premium on accident, i meant to get the free one which i clicked but then bam i was charged, i've never had premium and i just want a refund. anyone know how?
  • JulianA_Bogota
  • Roadie
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution NEED HELP ASAP OR MY MONEY BACK

I switched to premium and it will not let me use it for some reason I have already logged out logged back everything they have on the help website so if you can please help me fix this asap.

  • Newbie
  • I switched to premium and it will not let me use it for some reason I have already logged out logged back everything they have on the help website so if you can please help me fix this asap.
  • JulianA_Bogota
  • Roadie
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Multi device on premium

HiI have an office that has 2 floors. I have my mac playing my premium and I noticed that when I start my Alexa on the first floor it stops the kudic on the mac. Do I have to switch to family.Al

  • Newbie
  • Hi I have an office that has 2 floors. I have my mac playing my premium and I noticed that when I start my Alexa on the first floor it stops the kudic on the mac. Do I have to switch to family. Al
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes

No me deja realizar mi pago

Al intentar realizar mi pago, me marca error de la tarjeta, siendo que ya intenté con varias y aún así no me deja.

  • Newbie
  • Al intentar realizar mi pago, me marca error de la tarjeta, siendo que ya intenté con varias y aún así no me deja.
  • ErickHM
  • Newbie
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Premium expires before 1 month

Hi. I would just like to ask and confirm if my premium will really expire on 1 August? I paid £9.99 for the premium and headspace promo on 25 July. Why do I get only 7 days of premium then? And it also says I will be charged another £9.99 once it exp...

  • Newbie
  • Hi. I would just like to ask and confirm if my premium will really expire on 1 August? I paid £9.99 for the premium and headspace promo on 25 July. Why do I get only 7 days of premium then? And it al...
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

Música legal

Pagando premium puedo usar spotify en mi gimnasio?

  • Newbie
  • Pagando premium puedo usar spotify en mi gimnasio?
  • 101 Views
  • 0 replies
  • 0 likes
  • 101 Views
  • 0 replies
  • 0 likes

Unauthorized paypal transactions

My friend has a family plan and he gave me one of the spots. Before this I was just using the free account. For the past three months Spotify has been trying to rermove $9.99 from my Paypal. Although there is no money on my Paypal.When I look at the ...

  • Newbie
  • My friend has a family plan and he gave me one of the spots. Before this I was just using the free account. For the past three months Spotify has been trying to rermove $9.99 from my Paypal. Although...
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes

payer spotify via bouygues

bonjour.Je souhaiterais prendre un abonnement Premium chez spotify en payant via ma facture mobile Bouygues.il y à une procédure pour le faire mais à aucun moment il y a d'option pour le faire.comment puis-je faire ?merci par avance.

  • Newbie
  • bonjour. Je souhaiterais prendre un abonnement Premium chez spotify en payant via ma facture mobile Bouygues. il y à une procédure pour le faire mais à aucun moment il y a d'option pour le faire. ...
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

Superuser Contribution Signing up for student discount

I was in the process of signing up for Spotify with the student discount but it says it cant verify me as a student after me putting in my college information. Whats up with that?

  • Newbie
  • I was in the process of signing up for Spotify with the student discount but it says it cant verify me as a student after me putting in my college information. Whats up with that?
  • Erika
  • Roadie
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription trouble

I upgraded to Spotify premium on my PS4 and linked it with the same email and all that with my phone, however it works on the PS4 and doesn't work on my phone, my phone says the subscription I have is still free ? So what do I do ?

  • Newbie
  • I upgraded to Spotify premium on my PS4 and linked it with the same email and all that with my phone, however it works on the PS4 and doesn't work on my phone, my phone says the subscription I have i...
  • Erika
  • Roadie
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Superuser Contribution Credit card charged 5 times

I just upgraded to Spotify Premium and Im a student so I was trying to get the student discount and it kept saying they couldn't find my school or find my enrollment, ect and i typed in my credit card information about 5 times until i jut gave up and...

  • Newbie
  • I just upgraded to Spotify Premium and Im a student so I was trying to get the student discount and it kept saying they couldn't find my school or find my enrollment, ect and i typed in my credit car...
  • Erika
  • Roadie
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Atualizacao de pagamento

Boa tarde!Estou fazendo um intercâmbio de 6 meses fora do Brasil e quero continuar usando minha conta Spotify!O problema é que eu cancelei o cartão onde a cobrança estava sendo feita e tentei mudar pra um outro cartão brasileiro. Porém, quando eu ten...

  • Newbie
  • Boa tarde! Estou fazendo um intercâmbio de 6 meses fora do Brasil e quero continuar usando minha conta Spotify! O problema é que eu cancelei o cartão onde a cobrança estava sendo feita e tentei mud...
  • 125 Views
  • 0 replies
  • 0 likes
  • 125 Views
  • 0 replies
  • 0 likes

Cant give gift /keeps giving me credit card error

I am trying to gift my daughter 3 months of premium. I have done it before . I went through the process of buying it and I received a visa checkout message to call. So I did and talked with the Visa people. They said there were no holds or problems o...

  • Newbie
  • I am trying to gift my daughter 3 months of premium. I have done it before .  I went through the process of buying it and I received a visa checkout message to call. So I did and talked with the...
  • 99 Views
  • 0 replies
  • 0 likes
  • 99 Views
  • 0 replies
  • 0 likes

Premium to Family upgrade

Hello, Currently I've a Premium and my subscription will automatically renew on 8/23/17 and I'll be charged 6.99 EUR I want to upgrade to Family.Since I paid 5 days ago, should I wait for 8/22/17 to upgrade or can I upgrade now and you will charge th...

  • Newbie
  • Hello,   Currently I've a Premium and my subscription will automatically renew on 8/23/17 and I'll be charged 6.99 EUR   I want to upgrade to Family. Since I paid 5 days...
  • Bittencourt
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Can't activate premium

I wanted to change the card I was using to pay from my premium but I was getting an error message and support told me to cancel and resubscribe. Now it won't take either card and my premium is set to expire in less than a month.

  • Casual Listener
  • I wanted to change the card I was using to pay from my premium but I was getting an error message and support told me to cancel and resubscribe. Now it won't take either card and my premium is set to...
  • klr16
  • Casual Listener
  • 141 Views
  • 2 replies
  • 0 likes
  • 141 Views
  • 2 replies
  • 0 likes

Superuser Contribution Purchase Spotify Premium

Hi Spotify Support,Can you help me on my transaction, I was unable to purchase the Spotify Premium Account as you can see on my attached file. I started it last week and I thought Spotify's not available to any credit card transaction so I just tried...

  • Newbie
  • Hi Spotify Support, Can you help me on my transaction, I was unable to purchase the Spotify Premium Account as you can see on my attached file. I started it last week and I thought ...
  • Erika
  • Roadie
  • 297 Views
  • 2 replies
  • 0 likes
  • 297 Views
  • 2 replies
  • 0 likes

Student discount not working

I have had a student accont for a while and recently got charged the full price. I am still in graduate school and will be for the next 3 years. How do I fix this?

  • Newbie
  • I have had a student accont for a while and recently got charged the full price. I am still in graduate school and will be for the next 3 years. How do I fix this?
  • 115 Views
  • 0 replies
  • 0 likes
  • 115 Views
  • 0 replies
  • 0 likes

Spotify premium student error

I purchased Spotify premium student accidentally, I don't have high school student in my family..only university student..now I already paid the premium student for one month (4,99€) but the account still free..I need to unlock account and switch to ...

  • Newbie
  • I purchased Spotify premium student accidentally, I don't have high school student in my family..only university student..now I already paid the premium student for one month (4,99€) but the account ...
  • Jacob
  • Community Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution card charged FIVE TIMES

my card was charged 5 times after trying to update my card info.. I can't reach anyone to get this fixed. I need to change this - ASAP and get my money back. Even with these 5 payments Spotify is telling me that my premium has run out. PLEASE HELP!

  • Casual Listener
  • my card was charged 5 times after trying to update my card info.. I can't reach anyone to get this fixed. I need to change this - ASAP and get my money back. Even with these 5 payments Spotify is tel...
  • Erika
  • Roadie
  • 630 Views
  • 1 replies
  • 0 likes
  • bank
    extra charge
    Payment
    Payment Problems
  • 630 Views
  • 1 replies
  • 0 likes