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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61520 Views
  • 25 replies
  • 5 likes
  • 61520 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36697 Views
  • 19 replies
  • 2 likes
  • 36697 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 28004 Views
  • 16 replies
  • 3 likes
  • 28004 Views
  • 16 replies
  • 3 likes

Superuser Contribution Failure premium family plan

I am part of a family premium pack with 3 other members, but for all except the creator of the pack it says we have a FREE subscription (while we are still paying every month for the premium family). We each have separate e-mails, the payments have c...

  • Newbie
  • I am part of a family premium pack with 3 other members, but for all except the creator of the pack it says we have a FREE subscription (while we are still paying every month for the premium family)....
  • Alejandro_C
  • Spotify Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem beim aktualisieren der Zahlunsdetails

Spotify möchte das ich meine Details aktualisiere. Ich nutze den Studentenrabat und habe bis jetzt per Lastschrift bezahlt. Nun wollte ich auf Kreditkarte (Visa) wechseln jedoch kommt nach dem bestätigen meiner Informationen nur die Meldung "Ups, Dei...

  • Newbie
  • Spotify möchte das ich meine Details aktualisiere. Ich nutze den Studentenrabat und habe bis jetzt per Lastschrift bezahlt. Nun wollte ich auf Kreditkarte (Visa) wechseln jedoch kommt nach dem bestät...
  • Alejandro_C
  • Spotify Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobrança indevida

Fechei o pacote Premium de 16,90 pelo cartão de crédito, porém tem outra cobrança no valor de 10 reais. Gostaria de saber do que se trata. Porque quando fechei só tinha a informação do valor de 16,90. Se tiver que pagar mais esses 10 reais quero exto...

  • Newbie
  • Fechei o pacote Premium de 16,90 pelo cartão de crédito, porém tem outra cobrança no valor de 10 reais. Gostaria de saber do que se trata. Porque quando fechei só tinha a informação do valor de 16,90...
  • Julian
  • Moderator
  • 129 Views
  • 2 replies
  • 0 likes
  • 129 Views
  • 2 replies
  • 0 likes

Superuser Contribution CAN'T SUBSCRIBE EVER!!!

Spotify, why are you not sending me the pin code through sms for my subscription. I have done this before. Why not now?

  • Newbie
  • Spotify, why are you not sending me the pin code through sms for my subscription. I have done this before. Why not now?
  • Alejandro_C
  • Spotify Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution Haven't received any PIN number yet.

I typed in my correct mobile number yet there are no text messages on my phone from Spotify containing the PIN number which is needed for the transaction. I've been waiting for a day now. I've tried doing it all over again but no text message from Sp...

  • Casual Listener
  • I typed in my correct mobile number yet there are no text messages on my phone from Spotify containing the PIN number which is needed for the transaction. I've been waiting for a day now. I've tried ...
  • Alejandro_C
  • Spotify Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • PIN
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento

Ola,estou querendo assinar mas não tenho cartão de crédito só débito será que vcs poderiam botar está opção

  • Newbie
  • Ola,estou querendo assinar mas não tenho cartão de crédito só débito será que vcs poderiam botar está opção
  • Alejandro_C
  • Spotify Legend
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution Assinatura

Porque quando tento assinar o plano famíliar ocorre isso?

  • Newbie
  • Porque quando tento assinar o plano famíliar ocorre isso?
  • Alejandro_C
  • Spotify Legend
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Superuser Contribution Opening accounts in multiple countries

Hi there, I'm currently working with a brand who wants to offer Spotify one month subscriptions as prizes. I'm aware that E-Cards can only be redeemed in the country where they were purchased though, and this is a global brand. I'm wondering if one c...

  • Newbie
  • Hi there,    I'm currently working with a brand who wants to offer Spotify one month subscriptions as prizes. I'm aware that E-Cards can only be redeemed in the country where they were pu...
  • Alejandro_C
  • Spotify Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium payé avec paysafecard

Bonjour, J'ai récemment (le 31 mars) payé 1 an de spotify avec le mode de paiement Paysafecard. Sauf que ayant payé mon premier mois (il y a de cela plus d'un an) avec mon compte PayPal, Spotify tente encore et toujours de me débiter dessus en vain. ...

  • Casual Listener
  • Bonjour,   J'ai récemment (le 31 mars) payé 1 an de spotify avec le mode de paiement Paysafecard. Sauf que ayant payé mon premier mois (il y a de cela plus d'un an) avec mon compte PayPal, Spo...
  • Alejandro_C
  • Spotify Legend
  • 1359 Views
  • 1 replies
  • 1 likes
  • 1359 Views
  • 1 replies
  • 1 likes

Superuser Contribution Abonnement premium qui n'apparait pas

BonjourJusqu'à présent, je bénéficiais d'un abonnement à Spotify Premium via mon abonnement téléphonique Bouygues Telecom. Suite à la résiliation de ma ligne, j'ai bénéficié d'une offre qui me proposais de continuer à profiter de Premium tout en ayan...

  • Newbie
  • Bonjour Jusqu'à présent, je bénéficiais d'un abonnement à Spotify Premium via mon abonnement téléphonique Bouygues Telecom. Suite à la résiliation de ma ligne, j'ai bénéficié d'une offre qui me prop...
  • Alejandro_C
  • Spotify Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ödeme

Merhaba! Kredi kartı kullanmıyorum o yüzden premium üyelik alamıyorum. Yardımcı olabilir misiniz?

  • Newbie
  • Merhaba! Kredi kartı kullanmıyorum o yüzden premium üyelik alamıyorum. Yardımcı olabilir misiniz?
  • Alejandro_C
  • Spotify Legend
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

NVM

Logged on the wrong account **bleep** sorry Spotify

  • Newbie
  • Logged on the wrong account **bleep** sorry Spotify
  • pawloo7
  • Casual Listener
  • 111 Views
  • 1 replies
  • 1 likes
  • 111 Views
  • 1 replies
  • 1 likes

changed my bank info and got charged on both bankaccounts

HeyyLast month i tried spotify for free and i liked it so i decided to keep it. I changed, the day before i had to pay for another month, to a family account. But i changed my bank info from my account too mine parents account. When i changed parents...

  • Casual Listener
  • Heyy Last month i tried spotify for free and i liked it so i decided to keep it. I changed, the day before i had to pay for another month, to a family account. But i changed my bank info from my acc...
  • Milanw
  • Casual Listener
  • 143 Views
  • 2 replies
  • 0 likes
  • 143 Views
  • 2 replies
  • 0 likes

Student Discount Problem

I recently signed up for student discount but I thought it applied to highschool students too and it doesn't. Because of this I opted out of it and chose to get the normal spotify premium, but on my card it says an amount of 4.99 is pending from spot...

  • Newbie
  • I recently signed up for student discount but I thought it applied to highschool students too and it doesn't. Because of this I opted out of it and chose to get the normal spotify premium, but on my ...
  • MattSuda
  • Spotify Star
  • 154 Views
  • 1 replies
  • 1 likes
  • 154 Views
  • 1 replies
  • 1 likes

Superuser Contribution iTunes Purchases no longer honoured

Hi Everyone, Yesterday I purchased Spotify Premium on iTunes from New Zealand.I have been a loyal customer for the last couple of years. Yesterday, Spotify said they would not provide the Premium service unless I purchased it directly from Spotify. T...

  • Newbie
  • Hi Everyone,   Yesterday I purchased Spotify Premium on iTunes from New Zealand. I have been a loyal customer for the last couple of years. Yesterday, Spotify said they would not provide the ...
  • Julian
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

No me permite hacer el pago

Hola buenos dias, soy nuevo en esto de Spotify, solo que al momento de ingresar una tarjeta, me manda una alerta diciendo que al parecer mi banco esta teniendo un mal dia y no puedo dejarla como metodo de pago, alguien sabe a que se debe?, este probl...

  • Casual Listener
  • Hola buenos dias, soy nuevo en esto de Spotify, solo que al momento de ingresar una tarjeta, me manda una alerta diciendo que al parecer mi banco esta teniendo un mal dia y no puedo dejarla como meto...
  • jorgeims16
  • Casual Listener
  • 174 Views
  • 2 replies
  • 0 likes
  • 174 Views
  • 2 replies
  • 0 likes

Charged Twice

Hi, I've been changed twice... I recently upgraded my phone plan through Vodafone to include Spotify. I have also been charged separately on my bank account for premium. Any suggestions on on how to get this refunded/fixed? thanks

  • Casual Listener
  • Hi,   I've been changed twice... I recently upgraded my phone plan through Vodafone to include Spotify. I have also been charged separately on my bank account for premium.    Any s...
  • MattSuda
  • Spotify Star
  • 268 Views
  • 4 replies
  • 0 likes
  • 268 Views
  • 4 replies
  • 0 likes

Superuser Contribution Student discount in The Netherlands

Hey, I just read on Nu.nl that Spotify also offers student dicount for Dutch students. However, I can't find the option in my account to switch to the discounted version. Any tips?

  • Regular
  • Hey,   I just read on Nu.nl that Spotify also offers student dicount for Dutch students. However, I can't find the option in my account to switch to the discounted version. Any tips?
  • MattSuda
  • Spotify Star
  • 1169 Views
  • 14 replies
  • 0 likes
  • discount
    students
  • 1169 Views
  • 14 replies
  • 0 likes

I canceled my subscription to spotify premium and I'm still paying for it

I took the three-month spotify premium offer by paying 0.99€ each for those three months and on the day the offer ended I canceled my subscription so that I would not be charged 9.99€ and I have still been charged. I want that charge to be canceled.

  • Newbie
  • I took the three-month spotify premium offer by paying 0.99€ each for those three months and on the day the offer ended I canceled my subscription so that I would not be charged 9.99€ and I have stil...
  • MattSuda
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Spotify took my money!

I was just trying to create or subscribe student premium, but after changing my mind.. I did not finished my application. However, spotify took my money for the subscription. How about that? I am using my debit card. Please have my money back.

  • Newbie
  • I was just trying to create or subscribe student premium, but after changing my mind.. I did not finished my application. However, spotify took my money for the subscription. How about that? I am usi...
  • eslizogato
  • Music Fan
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes