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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6715 Views
  • 23 replies
  • 2 likes
  • 6715 Views
  • 23 replies
  • 2 likes

When I cancel premium and switch to family will I loose my downloads and playlist?

When I cancel premium and switch to family will I loose my downloads and playlist? It says since I pay through iTunes I must first cancel my subscription through them and sign up for premium family. How do I save my current downloads and playlist?

  • Newbie
  • When I cancel premium and switch to family will I loose my downloads and playlist? It says since I pay through iTunes I must first cancel my subscription through them and sign up for premium family. ...
  • KatesHere
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Account Canceled

I've had a premium account for over four years. Last month I got an e-mail telling me that the payment could not be processed, so I checked with my bank; everything's in order. Then I tried using a different credit card; I've been trying different pa...

  • Newbie
  • I've had a premium account for over four years.  Last month I got an e-mail telling me that the payment could not be processed, so I checked with my bank; everything's in order. Then I...
  • JuanCamilo
  • Roadie
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution 129 php for 3months

Hi I just purchase your promo 129php for 3 months, upon checking my account, my premium activation will due on July 23,2017 can you please check it as soon as possible?

  • Newbie
  • Hi I just purchase your promo 129php for 3 months, upon checking my account, my premium activation will due on July 23,2017 can you please check it as soon as possible?
  • JuanCamilo
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing method of payment

I registered a couple of years ago with a student Premium account. I recently graduated, so my payment automatically went from $4.99 to $9.99. I'm trying to change my payment method to another card, but after inputting card info, the website is tryin...

  • Newbie
  • I registered a couple of years ago with a student Premium account. I recently graduated, so my payment automatically went from $4.99 to $9.99. I'm trying to change my payment method to another card, ...
  • JuanCamilo
  • Roadie
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Accessing premium via media player

I'm getting the following error when I try and login via my media player. "Spotify Premium is required for this device. Please purchase a Premium subscription at www.spotify.com". I am a premium members (have been forever). I've not used it on my med...

  • Casual Listener
  • I'm getting the following error when I try and login via my media player. "Spotify Premium is required for this device. Please purchase a Premium subscription at www.spotify.com". I am a premium memb...
  • jagibson
  • Casual Listener
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Got Charged Twicd

I got the 3 month for .99 and it charged me 1.06 which im fine but there was a second that charged me 5.33 help?

  • Casual Listener
  • I got the 3 month for .99 and it charged me 1.06 which im fine but there was a second that charged me 5.33 help?
  • gryffyn
  • Roadie
  • 257 Views
  • 3 replies
  • 0 likes
  • 257 Views
  • 3 replies
  • 0 likes

Premium Payment

Everytime i enter my credit card it says it is having a bad day, so I tried a differnt one and it said the same thing. We have tried multiple times and the same message keeps popping up.

  • Newbie
  • Everytime i enter my credit card it says it is having a bad day, so I tried a differnt one and it said the same thing. We have tried multiple times and the same message keeps popping up.
  • lanceandliz17
  • Newbie
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Premium Problem

Hi , i just wanna ask , how come when i Log in to your Website and check account and it says Premium Subscription , but in the app when i use it , it says Free , i cant play any songs and im being charged for not able to use it , . I tried to re log ...

  • Newbie
  • Hi , i just wanna ask , how come when i Log in to your Website and check account and it says Premium Subscription , but in the app when i use it , it says Free , i cant play any songs and im being ch...
  • öü
  • Casual Listener
  • 136 Views
  • 1 replies
  • 1 likes
  • 136 Views
  • 1 replies
  • 1 likes

Cargo extra a mi tarjeta de credito

Hola el día de ayer me apareció un cargo no reconocido en mi tarjeta de credito por $1,188 pesos, el cargo que aparece es el siguiente: 2017-04-22 COM PENDIENTE ADYEN*SPOTIFY 0007889824 1,188.00 Que puedo hacer para aclarar ese cargo?

  • Casual Listener
  • Hola el día de ayer me apareció un cargo no reconocido en mi tarjeta de credito por $1,188 pesos, el cargo que aparece es el siguiente:   2017-04-22 COM PENDIENTE ADYEN*SPOTIFY 0007889824 1,18...
  • SeleneNAlfonsin
  • Casual Listener
  • 604 Views
  • 6 replies
  • 1 likes
  • 604 Views
  • 6 replies
  • 1 likes

Superuser Contribution Pay premium with Swisscom

Hi GuysI want to upgrade to premium and to pay this, i'd like to do this with my provider Swisscom. It should be possible because Swisscom and Spotify say this is possible. But if I try to register, there is no such option. https://support.spotify.co...

  • Casual Listener
  • Hi Guys I want to upgrade to premium and to pay this, i'd like to do this with my provider Swisscom. It should be possible because Swisscom and Spotify say this is possible. But if I try to register...
  • MrsAyrey
  • Casual Listener
  • 2554 Views
  • 5 replies
  • 0 likes
  • Premium
  • 2554 Views
  • 5 replies
  • 0 likes

Problem with Payment with Swisscom

Hey! I wanted to upgrade my Profil to Premium. As the payment method i want to choose the mobile provider Swisscom but it doesn't show me the option?

  • Newbie
  • Hey! I wanted to upgrade my Profil to Premium. As the payment method i want to choose the mobile provider Swisscom but it doesn't show me the option?
  • MrsAyrey
  • Casual Listener
  • 206 Views
  • 1 replies
  • 1 likes
  • 206 Views
  • 1 replies
  • 1 likes

cobro como cuenta premium y no se activo

Hola requiero de su apoyo. se me esta realizando el cobro para la suscripcion premium pero el servicio que tengo en la aplicacion es de cuenta gratis; ya revise toda la informacion que aparece en el menu de ayuda de la app pero no hay ningun apartado...

  • Newbie
  • Hola requiero de su apoyo. se me esta realizando el cobro para la suscripcion premium pero el servicio que tengo en la aplicacion es de cuenta gratis; ya revise toda la informacion que aparece en el ...
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

3 month promo

I paid for the three month $0.99 subscription less than a moth ago and I was just charged $9.99. Why did this happen?

  • Newbie
  • I paid for the three month $0.99 subscription less than a moth ago and I was just charged $9.99. Why did this happen?
  • 132 Views
  • 0 replies
  • 1 likes
  • 132 Views
  • 0 replies
  • 1 likes

Family Plan, Payment expired

Had a family plan and my credit card was lost and needed to be replaced. I forgot to update soptify and it canceled my membership. I renewed and all of my family members did NOT rollover and are somehow linked to the old account. I sent new invites a...

  • Newbie
  • Had a family plan and my credit card was lost and needed to be replaced.  I forgot to update soptify and it canceled my membership.  I renewed and all of my family members did NOT rollover ...
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

Verkeerde account

Ik heb het premium aanbod van €0,99 gekocht op het verkeerde account. Ik heb van het account geen inloggegevens en geen email adress. Hoe kan ik het abonnement stop zetten?

  • Newbie
  • Ik heb het premium aanbod van €0,99 gekocht op het verkeerde account. Ik heb van het account geen inloggegevens en geen email adress. Hoe kan ik het abonnement stop zetten?
  • 226 Views
  • 0 replies
  • 1 likes
  • 226 Views
  • 0 replies
  • 1 likes

Family Plan issue

I have an issue with the address verification for the family premium. I've been libing in 2 places which is my house and my condo. I'm not quite sure what adsress i'veput. Now that i'm planning to share with my brother, both addresses won't work. I'v...

  • Newbie
  • I have an issue with the address verification for the family premium. I've been libing in 2 places which is my house and my condo. I'm not quite sure what adsress i'veput. Now that i'm planning to sh...
  • 107 Views
  • 0 replies
  • 0 likes
  • 107 Views
  • 0 replies
  • 0 likes

Superuser Contribution Family plan issue with main holder

Hello,I bought the family plan for me and my GF, it worked perfectly at the beginning but after several hours of usage my account went back to free (although I was premium right after having paid) and my GF account is still working as premium now.Con...

  • Casual Listener
  • Hello, I bought the family plan for me and my GF, it worked perfectly at the beginning but after several hours of usage my account went back to free (although I was premium right after having paid...
  • DodoMTL
  • Casual Listener
  • 206 Views
  • 2 replies
  • 0 likes
  • 206 Views
  • 2 replies
  • 0 likes

Using gift cards back to back?

For Christmas I got 2 Spotify Premium gift cards for $60 each. I ended up activating the first one and I got an email this morning that it was going to expire on June 30th. I went online to activate my second one (for the next 6 months) and it says t...

  • Newbie
  • For Christmas I got 2 Spotify Premium gift cards for $60 each. I ended up activating the first one and I got an email this morning that it was going to expire on June 30th. I went online to activate ...
  • 160 Views
  • 0 replies
  • 0 likes
  • Gift Card
    Premium
    Subscription
  • 160 Views
  • 0 replies
  • 0 likes

Am i had 2 accaunts?

Well i had an accaunt but i just see an add and sign it as student premium my old accaunt says im not an premium now

  • Newbie
  • Well i had an accaunt but i just see an add and sign it as student premium my old accaunt says im not an premium now
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes