Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 124218 Views
- 81 replies
- 10 likes
- 124218 Views
- 81 replies
- 10 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 14853 Views
- 27 replies
- 2 likes
- 14853 Views
- 27 replies
- 2 likes
Superuser Contribution No me acepta mi forma de pago.
Hola Buenas noches. Yo ya era premium, pero me pedia que actualizara mi forma de pago, no me permitia, por lo cual cancele mi plan premium para intentar ingresar mi nueva forma de pago. Y ahora no me lo permite con ninguna tarjeta, ya llame a mi banc...
- Hola Buenas noches. Yo ya era premium, pero me pedia que actualizara mi forma de pago, no me permitia, por lo cual cancele mi plan premium para intentar ingresar mi nueva forma de pago. Y ahora no me...
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- Roadie
- 206 Views
- 2 replies
- 0 likes
- 206 Views
- 2 replies
- 0 likes
Solved!!Superuser Contribution subscription
if i cancel my subscription before the free 30 days are up do i still get to keep the 30 days or no
- if i cancel my subscription before the free 30 days are up do i still get to keep the 30 days or no
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- Roadie
- 329 Views
- 2 replies
- 0 likes
- 329 Views
- 2 replies
- 0 likes
Cobrança
Foram feitas 5 cobranças da minha conta! 4 no valor de R$10,00, sendo que 1 foi estornada, e 1 cobrança no valor de R$16,90, sendo que eu assinei o premium na noite de ontem! Eu gostaria de saber como faço pra entrar em contato, sendo que no site eu ...
- Foram feitas 5 cobranças da minha conta! 4 no valor de R$10,00, sendo que 1 foi estornada, e 1 cobrança no valor de R$16,90, sendo que eu assinei o premium na noite de ontem! Eu gostaria de saber com...
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- 85 Views
- 0 replies
- 0 likes
- 85 Views
- 0 replies
- 0 likes
Download only downloads albums and wont download individual songs
I'm using the LG G6 on the most recent android. Download only wants to download full albums and not just a single song by itself. When I turn download on it states that its downloading the song by itself but after its finished and I go to offline mod...
- I'm using the LG G6 on the most recent android. Download only wants to download full albums and not just a single song by itself. When I turn download on it states that its downloading the song by it...
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- 117 Views
- 0 replies
- 0 likes
- 117 Views
- 0 replies
- 0 likes
Accidentally paid more than once
I was trying to update my card information but the website kept saying "oops something happened please try again." so I did. Several times. I accidentally paid more than once and I was wondering if there was any way you could refund that?
- I was trying to update my card information but the website kept saying "oops something happened please try again." so I did. Several times. I accidentally paid more than once and I was wo...
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- 93 Views
- 0 replies
- 0 likes
- 93 Views
- 0 replies
- 0 likes
Premium account not working
I just added a family member on the premium family bundle, and her account won't let her turn shuffle on. It says she's "discovered a premium feature", but in her account settings, it says she is a premium member, and all of her other premium feature...
- I just added a family member on the premium family bundle, and her account won't let her turn shuffle on. It says she's "discovered a premium feature", but in her account settings, it says she i...
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- 124 Views
- 0 replies
- 0 likes
- 124 Views
- 0 replies
- 0 likes
Student and premium
Hi, I'm recently signed up for student Spotify as I am entitled to it but i am now being charged for both i.e. €15 when it should be €5.. can anyone help please
- Hi, I'm recently signed up for student Spotify as I am entitled to it but i am now being charged for both i.e. €15 when it should be €5.. can anyone help please
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- 98 Views
- 0 replies
- 0 likes
- 98 Views
- 0 replies
- 0 likes
Won't accept any card
I have this problem: I have been trying to make my account premium but whenever I put my card information it says that there is a problem with my card, I know there isn't because I used this same card today afternoon, and the same happens whenever I ...
- I have this problem: I have been trying to make my account premium but whenever I put my card information it says that there is a problem with my card, I know there isn't because I used this same car...
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- Spotify Star
- 133 Views
- 1 replies
- 0 likes
- 133 Views
- 1 replies
- 0 likes
Solved!! Prepaid card
hey,I have bougt a month with paypal but in the future I want to use the prepaid cards.Do I need to cancel the current membership to activate my prepaid card? Thanks,IzzyMichiel
- hey, I have bougt a month with paypal but in the future I want to use the prepaid cards. Do I need to cancel the current membership to activate my prepaid card? Thanks, IzzyMichiel
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- Roadie
- 228 Views
- 1 replies
- 0 likes
- 228 Views
- 1 replies
- 0 likes
Solved!! My visa keeps getting charged 9.99 a month and i don't know why?
I have cancelled my membership but i have been getting charged monthly. What do I do to straighten this issue out?
- I have cancelled my membership but i have been getting charged monthly. What do I do to straighten this issue out?
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- Roadie
- 214 Views
- 1 replies
- 0 likes
- 214 Views
- 1 replies
- 0 likes
Premium Family Members CAN'T SIGN IN
Hi, I have been using Spotify Premium for more than 1,5 years. During the last 8 months I upgraded my membership to PREMIUM FAMILY. We were using it with my Husband. However suddenly my husband's account downgraded to FREE Membership and then I sent ...
- Hi, I have been using Spotify Premium for more than 1,5 years. During the last 8 months I upgraded my membership to PREMIUM FAMILY. We were using it with my Husband. However suddenly my husb...
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- 123 Views
- 0 replies
- 0 likes
- 123 Views
- 0 replies
- 0 likes
Just giving spotify my money without getting premium on all my devices!
I just upgraded to spotify family and I'am also the only one using it right now, with my own account I can use premium on my ipad and pc but if I use spotify from my android phone I can download and chose single songs but I can only play them on a ra...
- I just upgraded to spotify family and I'am also the only one using it right now, with my own account I can use premium on my ipad and pc but if I use spotify from my android phone I can download and ...
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- 109 Views
- 0 replies
- 0 likes
- 109 Views
- 0 replies
- 0 likes
Premium Issues
I recently purchased a new phone, and downloaded Spotify and signed in. Earlier this summer I bought the 3 month premium deal. When I signed in on my new phone, i don't have premium features anymore. I spent 10.99 on this, so I would like to get my p...
- I recently purchased a new phone, and downloaded Spotify and signed in. Earlier this summer I bought the 3 month premium deal. When I signed in on my new phone, i don't have premium features anymore....
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- Spotify Star
- 142 Views
- 1 replies
- 0 likes
- 142 Views
- 1 replies
- 0 likes
Account Issue
I was logged out of my Spotify Premium account. When logging in using my password, I got error message. I did a reset on my password and logged in using a new password. When I checked my playlist, it was gone. There was a new unknown playlist that wa...
- I was logged out of my Spotify Premium account. When logging in using my password, I got error message. I did a reset on my password and logged in using a new password. When I checked my playlist, it...
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- 86 Views
- 0 replies
- 0 likes
- 86 Views
- 0 replies
- 0 likes
Premium for Family payment failure
I'm a student in singapore who is abroad for the entirety of summer break, and because I am underage, i use a top-up style debit card to pay for premium for family; I'm in japan for the break and was trying to change payment setting for the summer, a...
- I'm a student in singapore who is abroad for the entirety of summer break, and because I am underage, i use a top-up style debit card to pay for premium for family; I'm in japan for the break and was...
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- Casual Listener
- 406 Views
- 3 replies
- 0 likes
- 406 Views
- 3 replies
- 0 likes
Premium pass
So I want to get premium but for the 9.99 a month is it for only one device? Me and my girlfriend want to use it. Or would I have to get the family plan for 14.99?
- So I want to get premium but for the 9.99 a month is it for only one device? Me and my girlfriend want to use it. Or would I have to get the family plan for 14.99?
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- Spotify Star
- 186 Views
- 1 replies
- 0 likes
- 186 Views
- 1 replies
- 0 likes
Esta paga mas nao consegui o serviço e nem o recibo no site
Eu paguei o boleto no valor de tres meses de uso do spotfy e não recebi um recibo do site e nem o serviço...
- Eu paguei o boleto no valor de tres meses de uso do spotfy e não recebi um recibo do site e nem o serviço...
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- Spotify Star
- 160 Views
- 1 replies
- 0 likes
- 160 Views
- 1 replies
- 0 likes
Solved!! Troca de cartão de crédito gerou um pagamento
Cadastrei um outro cartão de crédito e exclui o que já existia no cadastro pois estava cancelado. Foi gerado uma cobrança de R$ 10,00 no novo cartão. Não entendi. O Spotify cobra pra trocar o meio de pagamento?!?
- Cadastrei um outro cartão de crédito e exclui o que já existia no cadastro pois estava cancelado. Foi gerado uma cobrança de R$ 10,00 no novo cartão. Não entendi. O Spotify cobra pra trocar ...
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- Spotify Star
- 663 Views
- 3 replies
- 0 likes
- 663 Views
- 3 replies
- 0 likes
Smart Money
How do I subscribe to premium using only prepaid sim card ? (Smart money?)
- How do I subscribe to premium using only prepaid sim card ? (Smart money?)
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- Community Legend
- 324 Views
- 3 replies
- 0 likes
- 324 Views
- 3 replies
- 0 likes
Billed for student and premium
I tried to get the student discount but Spotify couldn't find my info so I went ahead and got regular premium. Now my bank statement says I have been billed twice, once at the Student rate and once for regular Premium. My receipts only say I was bill...
- I tried to get the student discount but Spotify couldn't find my info so I went ahead and got regular premium. Now my bank statement says I have been billed twice, once at the Student rate and once f...
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- Spotify Star
- 127 Views
- 1 replies
- 0 likes
- 127 Views
- 1 replies
- 0 likes