Announcements

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59594 Views
  • 25 replies
  • 5 likes
  • 59594 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35487 Views
  • 19 replies
  • 2 likes
  • 35487 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26665 Views
  • 16 replies
  • 2 likes
  • 26665 Views
  • 16 replies
  • 2 likes

Adding to Premium Family

I'm trying to add my husband to my premium family subscription but it says he already is already a member of another family plan - what to do?? Thanks

  • Newbie
  • I'm trying to add my husband to my premium family subscription but it says he already is already a member of another family plan - what to do?? Thanks
  • Maxim
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Family subscription cancelled by Spotify

I just received a message saying that Spotify could not confirm that I am part of my wife family and therefore they cancelled my premium subscription!!!! I had several playlists, downloads, etc... everything lost now!!!! What a shame!!! Please how sh...

  • Casual Listener
  • I just received a message saying that Spotify could not confirm that I am part of my wife family and therefore they cancelled my premium subscription!!!! I had several playlists, downloads, etc... ev...
  • alvindes
  • Casual Listener
  • 1141 Views
  • 3 replies
  • 2 likes
  • 1141 Views
  • 3 replies
  • 2 likes

I cant buy premium

I started a playlist and wanted to download the music to play offline but it says i need premium but it doesnt give me the option to get premium

  • Newbie
  • I started a playlist and wanted to download the music to play offline but it says i need premium but it doesnt give me the option to get premium
  • kejt_
  • Community Legend
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Track-ed

One of my favorite Spotify additions was the monthly Track-ed emails with a summary of what I had been listening to. I recieved them August-October of 2016 and the usual year in review in December, but haven't had any in the new year. Is this somethi...

  • Newbie
  • One of my favorite Spotify additions was the monthly Track-ed emails with a summary of what I had been listening to. I recieved them August-October of 2016 and the usual year in review in December, b...
  • MattSuda
  • Spotify Star
  • 114 Views
  • 1 replies
  • 1 likes
  • 114 Views
  • 1 replies
  • 1 likes

Premium Family Complaint

I've been a Spotify user for years now. I share my account with two other users and since the beginning have wondered why I can't play music at the same time while the others are listening on their device. So recently I upgraded to the Family plan, t...

  • Newbie
  • I've been a Spotify user for years now. I share my account with two other users and since the beginning have wondered why I can't play music at the same time while the others are listening on their d...
  • MattSuda
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Re: Spotify Payment / Accounting System Failure

i also have issues with making a payment i use my prepaid service to make a payment but it always says insufficient funds. i have the enough load to cover the payment i've been processing the payment since wednesday.

  • Casual Listener
  • i also have issues with making a payment i use my prepaid service to make a payment but it always says insufficient funds. i have the enough load to cover the payment i've been processing the payment...
  • krystal15
  • Casual Listener
  • 157 Views
  • 2 replies
  • 0 likes
  • 157 Views
  • 2 replies
  • 0 likes

Lost all music since upgrading to premium

Hi- I have had spotify FREE for a while and have just upgraded to premium and ALL my music has disappeared- like it is a whole new account. PLEASE can someone help me?!

  • Casual Listener
  • Hi- I have had spotify FREE for a while and have just upgraded to premium and ALL my music has disappeared- like it is a whole new account. PLEASE can someone help me?!
  • MattSuda
  • Spotify Star
  • 135 Views
  • 3 replies
  • 0 likes
  • 135 Views
  • 3 replies
  • 0 likes

Double Charge

I switched my account from premium to the student discount but I'm getting charged for both... not trynna spend $15 a month. How do I fix this and get my money back?

  • Newbie
  • I switched my account from premium to the student discount but I'm getting charged for both... not trynna spend $15 a month. How do I fix this and get my money back?
  • MattSuda
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Solución a la suscripción del plan familiar

Hola que tal a todos, me gustaría compartir esta solución a un problema que quizás muchos tengamos. El problema radica en que, a consecuencia de que Spotify cambió sus términos y condiciones, todos los integrantes del plan familiar deben demostrar qu...

  • Regular
  • Hola que tal a todos, me gustaría compartir esta solución  a un problema que quizás muchos tengamos. El problema radica en que, a consecuencia de que Spotify cambió sus términos y condiciones, t...
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

I cancelled my premium but I was still charged

My premium trial was supposed to end yesterday but I cancelled it around noon. I was just wondering if I cancelled it too late and if that was why it charged me. I'm not too worried about it, just curious! Thanks!

  • Newbie
  • My premium trial was supposed to end yesterday but I cancelled it around noon. I was just wondering if I cancelled it too late and if that was why it charged me. I'm not too worried about it, just cu...
  • MattSuda
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Premium Problem

yesterday to pay the premium at an oxxo but when I wanted to enter when you want to download music, spotify, I said that I had to pay the $ 100 that asks, but already pay them, help!

  • Casual Listener
  • yesterday to pay the premium at an oxxo but when I wanted to enter when you want to download music, spotify, I said that I had to pay the $ 100 that asks, but already pay them, help!
  • MattSuda
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Paid too much in six months

Hello, i'm from Denmark. I looked at my payments through today and so that I have paid 149 DKK instead of99 DKK , what should I do? And I don't have spotify family so it's not that.. - Mathilde

  • Casual Listener
  • Hello, i'm from Denmark.  I looked at my payments through today and so that I have paid 149 DKK instead of 99 DKK , what should I do? And I don't have spotify family so it's not that..  ...
  • MattSuda
  • Spotify Star
  • 147 Views
  • 3 replies
  • 0 likes
  • 147 Views
  • 3 replies
  • 0 likes

Premium

ayer pague en un oxxo el premium, pero cuando quise ingresar en spotify, al momento de querer descargar la musica, me decia que tenia que pagar los 100$ que pide, pero ya los pague, AYUDA!!!, cuando se activa

  • Casual Listener
  • ayer pague en un oxxo el premium, pero cuando quise ingresar en spotify, al momento de querer descargar la musica, me decia que tenia que pagar los 100$ que pide, pero ya los pague, AYUDA!!!, cuando ...
  • alanvalenciano
  • Casual Listener
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Forgot to update student discount

I forgot to update my student discount and was charged 10 dollars for the month instead of 5. I immediately went to the email and confirmed my student status. Can I be reimbursed since i am not subscribed to premium?

  • Newbie
  • I forgot to update my student discount and was charged 10 dollars for the month instead of 5. I immediately went to the email and confirmed my student status. Can I be reimbursed since i am not subsc...
  • josephcreed7
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Payment and cant log in

I can't remember my password or email, and I accidently logged out, now I had put my credit card number on that account and now its charging me even when I'm not logged on, how do I unsubscribe ?

  • Newbie
  • I can't remember my password or email, and I accidently logged out, now I had put my credit card number on that account and now its charging me even when I'm not logged on, how do I unsubscribe ?
  • Robert_W
  • Community Legend
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Problem with accepting card

I've had premium for a while now and I recently had to get a new card and I had to update my info and now it won't let me put in the card expiration date tells me to enter month when I put all the info in

  • Newbie
  • I've had premium for a while now and I recently had to get a new card and I had to update my info and now it won't let me put in the card expiration date tells me to enter month when I put all the in...
  • Robert_W
  • Community Legend
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution Falha de pagamento / assinatura premium

Fiz o pagamento para assinar o premium, por cartão, em 08/04 e ainda estou no free. Liguei no cartão e disseram que o lançamento já estava autorizado. Cancelo ou aguardo um pouco mais?

  • Casual Listener
  • Fiz o pagamento para assinar o premium, por cartão, em 08/04 e ainda estou no free. Liguei no cartão e disseram que o lançamento já estava autorizado. Cancelo ou aguardo um pouco mais?
  • JuanSebastian
  • Roadie
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Getting Charged again

So I bought premium for 9.99 then I'm getting charged again for the student discount 3 days later

  • Newbie
  • So I bought premium for 9.99 then I'm getting charged again for the student discount 3 days later
  • Robert_W
  • Community Legend
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgraded to Family Premium without my knowledge.

Hi, I was just looking at my bank statement and noticed that I was charged €14.99 by spotify this month. I went onto my spotify account and noticed that my subscription has been upgraded to Premium for Family. I have not done this myself so do not kn...

  • Newbie
  • Hi,   I was just looking at my bank statement and noticed that I was charged €14.99 by spotify this month. I went onto my spotify account and noticed that my subscription has been upgraded to&...
  • JuanSebastian
  • Roadie
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

cancelling free trial

only about 10 days into 30 day free trial but I want to cancel. Online it doesn't have the option of cancel under subscription like others have said should appear. I texted stop but premium is still working. Worried I will be charged and would very m...

  • Newbie
  • only about 10 days into 30 day free trial but I want to cancel. Online it doesn't have the option of cancel under subscription like others have said should appear. I texted stop but premium is still ...
  • 39 Views
  • 0 replies
  • 0 likes
  • 39 Views
  • 0 replies
  • 0 likes