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Subscriptions

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 60596 Views
  • 25 replies
  • 5 likes
  • 60596 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36357 Views
  • 19 replies
  • 2 likes
  • 36357 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 27774 Views
  • 16 replies
  • 3 likes
  • 27774 Views
  • 16 replies
  • 3 likes

Superuser Contribution Pagamento

Eu efetuei o pagamento hj a tarde, por volta das 3/4hrs da tarde fiz por boleto bancário, e ate agora nao estou com o Spotify premium.É normal essa demora ?

  • Newbie
  • Eu efetuei o pagamento hj a tarde, por volta das 3/4hrs da tarde fiz por boleto bancário, e ate agora nao estou com o Spotify premium. É normal essa demora ?
  • Maria_B
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution subscription date format

Please put dates in European accounts in the European date format. I just cancelled my premium subcription with the date format: 4/12/2017. But I knew this subcription was renewing this month of April. If I hadn't kept track of it this time it would ...

  • Visitor
  • Please put dates in European accounts in the European date format. I just cancelled my premium subcription with the date format: 4/12/2017. But I knew this subcription was renewing this month of Apri...
  • Maria_B
  • Moderator
  • 722 Views
  • 1 replies
  • 3 likes
  • 722 Views
  • 1 replies
  • 3 likes

Solved!! Premium account on iphone doesnt work

Hello !I have a spotify premium account for sometime now, but on my iphone when i open spotify it says free, and all of my playlists are gone, i am using my facebook credentials... However onn spotify.com on my desktop it says i have the spotify prem...

  • Casual Listener
  • Hello ! I have a spotify premium account for sometime now, but on my iphone when i open spotify it says free, and all of my playlists are gone, i am using my facebook credentials...  However o...
  • csabeee911
  • Casual Listener
  • 200 Views
  • 2 replies
  • 0 likes
  • 200 Views
  • 2 replies
  • 0 likes

Charged for 2 accounts

So i accidentally choose the Student account without realizing it wasnt the premium account when it asked for my student so i went back n got the premium account. Buuut when i checked my bank account i for some reason still got charged the student pr...

  • Newbie
  • So i accidentally choose the Student account without realizing it wasnt the premium account when it asked for my student so i went back n got the premium account. Buuut when i checked my bank account...
  • Maxim
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

No subscription

I just payed the spotify premium but it continue free, how can i change into premuim my account

  • Newbie
  • I just payed the spotify premium but it continue free, how can i change into premuim my account
  • MattSuda
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Hey I want to get a premium membership as a student it says i have to pay 4.99 for 12 months does that mean I have to pay 60 dollars up front or do i have to be commited for that much time?

  • Newbie
  • Hey I want to get a premium membership as a student it says i have to pay 4.99 for 12 months does that mean I have to pay 60 dollars up front or do i have to be commited for that much time?
  • Erika
  • Roadie
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con el pago

Compre el paquete de 3 meses por $43.000 pero en la tarjeta cobraron más.

  • Casual Listener
  • Compre el paquete de 3 meses por $43.000 pero en la tarjeta cobraron más.
  • Erika
  • Roadie
  • 237 Views
  • 3 replies
  • 0 likes
  • Help
  • 237 Views
  • 3 replies
  • 0 likes

premium payment

I received a message that my premium payment failed and to update my payment information, but when i click on update i keep getting screen that says "cant reach this page"?? any suggestions?

  • Newbie
  • I received a message that my premium payment failed and to update my payment information, but when i click on update i keep getting screen that says "cant reach this page"?? any suggestions?
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con el pago

No acepta mi tarjeta de débito ya lo he intentado muchas veces y sigue igual, no puedo ni cambiar mi forma de pago ni actualizar. Ayuda

  • Newbie
  • No acepta mi tarjeta de débito ya lo he intentado muchas veces y sigue igual, no puedo ni cambiar mi forma de pago ni actualizar. Ayuda 😞
  • hybryx
  • Regular
  • 235 Views
  • 4 replies
  • 0 likes
  • 235 Views
  • 4 replies
  • 0 likes

Superuser Contribution Andres

Tengo Spotify premium y quiero cambiar a familiar al hacerlo no se hará cargo doble??

  • Newbie
  • Tengo Spotify premium y quiero cambiar a familiar al hacerlo no se hará cargo doble??
  • Erika
  • Roadie
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify family abroad

I currently live with my parents in London. We're considering getting a spotify family account. In November I will have to go to France to study for 2 months. Will spotify still work while I'm there?

  • Newbie
  • I currently live with my parents in London. We're considering getting a spotify family account. In November I will have to go to France to study for 2 months. Will spotify still work while I'm t...
  • Erika
  • Roadie
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Spotify family playlists

Hi, I'm currently using my mothers spotify, but I want to change to my stepfather's Spotify Family. Will I still get the playlists over to my new user with the Spotify Family?

  • Casual Listener
  • Hi, I'm currently using my mothers spotify, but I want to change to my stepfather's Spotify Family. Will I still get the playlists over to my new user with the Spotify Family?
  • MartinStoichkov
  • Community Legend
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

Superuser Contribution Got charged and I don't even use spotify

So it says that on April 8th I got charged the 9.99 +tax and I don't even remember adding my card? I had tried the free trial when I was younger and had the account linked to my fb I recently saw a college student promotion and had clicked on it and ...

  • Newbie
  • So it says that on April 8th I got charged the 9.99 +tax and I don't even remember adding my card? I had tried the free trial when I was younger and had the account linked to my fb I recently saw a c...
  • Melody
  • Community Manager
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Playlists from my free account to my premium account

Hello,I just arranged a premium account and I would like to use my playlists from my (former) free account in my premium account. Does anybody know?

  • Newbie
  • Hello, I just arranged a premium account and I would like to use my playlists from my (former) free account in my premium account.  Does anybody know?
  • MarkPedersen
  • Roadie
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Charged 3 times but still no premium

I have sadly been charged 3 times for premium membership for the last month, but i have on my account cordes2000 still no premium. How can that happen and how can i get help fixing this?

  • Newbie
  • I have sadly been charged 3 times for premium membership for the last month, but i have on my account cordes2000 still no premium. How can that happen and how can i get help fixing this?
  • Maxim
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Solved!! Download

After clicking the download it dont allow me to do so.

  • Casual Listener
  • After clicking the download it dont allow me to do so.
  • kejt_
  • Community Legend
  • 145 Views
  • 4 replies
  • 0 likes
  • 145 Views
  • 4 replies
  • 0 likes

Student discount

I am a student but missed the email saying I needed to prove i was still a student so the £4.99 rate could be kept. I have now been charged £9.99. Is there a way my account can just be rolled on rather than paying for 12 months at the £4.99 price??

  • Newbie
  • I am a student but missed the email saying I needed to prove i was still a student so the £4.99 rate could be kept. I have now been charged £9.99. Is there a way my account can just be rolled on rath...
  • Maxim
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify

My account subscription is premium but why can i download offline?

  • Casual Listener
  • My account subscription is premium but why can i download offline?
  • Melody
  • Community Manager
  • 192 Views
  • 8 replies
  • 0 likes
  • 192 Views
  • 8 replies
  • 0 likes

Solved!! Premium on pc but not on mobile

My account is premium on the pc but when i logged on my phone its says its a free account.

  • Casual Listener
  • My account is premium on the pc but when i logged on my phone its says its a free account.
  • Dragonnnn
  • Casual Listener
  • 1087 Views
  • 4 replies
  • 0 likes
  • 1087 Views
  • 4 replies
  • 0 likes