Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 186538 Views
- 118 replies
- 12 likes
- 186538 Views
- 118 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Newbie
- 21170 Views
- 28 replies
- 4 likes
- 21170 Views
- 28 replies
- 4 likes
Pay spotify for one year and I have two months without subscriptions
Hello my name is Ricardo from Bogota Colombia Pay spotify for a one-year plan date(October 18, 2016 )and two months without subcription. I have tried to communicate with spotify there is some line or service for contact I need to solve this problem a...
- Hello my name is Ricardo from Bogota Colombia Pay spotify for a one-year plan date(October 18, 2016 )and two months without subcription. I have tried to communicate with spotify there is some li...
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- 129 Views
- 0 replies
- 0 likes
- 129 Views
- 0 replies
- 0 likes
Canceling a credit card for someone else's account
I let someone else use my credit card on a monthly subscription. He's no longer talking to me and won't delete my card from his account. He logs in with his Facebook account so I can't get in there to delete it. Is there a way to get Spotify to stop ...
- I let someone else use my credit card on a monthly subscription. He's no longer talking to me and won't delete my card from his account. He logs in with his Facebook account so I can't get in there t...
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- Casual Listener
- 359 Views
- 2 replies
- 0 likes
- 359 Views
- 2 replies
- 0 likes
Premium para namorado
Gostaria de comprar a versão premium para meu namorado que acabou de cancelar a dele, como faço isso? Ele adora o Spotify e não quer fixar sem.
- Gostaria de comprar a versão premium para meu namorado que acabou de cancelar a dele, como faço isso? Ele adora o Spotify e não quer fixar sem.
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- 167 Views
- 0 replies
- 0 likes
- 167 Views
- 0 replies
- 0 likes
Student discount
I was charged the full price for Spotify premium but i signed up for the student discount and have been previously billed as such
- I was charged the full price for Spotify premium but i signed up for the student discount and have been previously billed as such
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- 120 Views
- 0 replies
- 0 likes
- 120 Views
- 0 replies
- 0 likes
Over charging
So I've been using spotify for almost a year now with the student discount. I've recently looked at my bank statements and noticed in June & July I got charged 10.96 then two days later another 5.48. Why didn't spotify email me about this change and ...
- So I've been using spotify for almost a year now with the student discount. I've recently looked at my bank statements and noticed in June & July I got charged 10.96 then two days later another 5...
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- 136 Views
- 0 replies
- 0 likes
- 136 Views
- 0 replies
- 0 likes
Unbubscribing
I can't remember my password or the email I used. I can't log in. It still taking the 9.99 monthly subscription. How can I unsubscribe so they would stop charging me?
- I can't remember my password or the email I used. I can't log in. It still taking the 9.99 monthly subscription. How can I unsubscribe so they would stop charging me?
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- 106 Views
- 0 replies
- 0 likes
- 106 Views
- 0 replies
- 0 likes
Acepté invitación Premium y mi cuenta sigue como free
Buenos días!! El día de ayer me enviaron la invitación para agregarme al plan familiar premium, sin embargo, al iniciar mi sesión mi cuenta sigue apareciencia como Free, ya he desinstalado y reinstalado la aplicación en mi iphone asi como en la aplic...
- Buenos días!! El día de ayer me enviaron la invitación para agregarme al plan familiar premium, sin embargo, al iniciar mi sesión mi cuenta sigue apareciencia como Free, ya he desinstalado y...
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- 188 Views
- 0 replies
- 0 likes
- 188 Views
- 0 replies
- 0 likes
Payment went through but subscription has not worked in 2 days
My payment was taken out of my bank two or three days ago now. I have already tried logging out of spotify and logging back in. And still it says that I'm not signed up for premium. I double-checked that the payment went through and sure enough it ha...
- My payment was taken out of my bank two or three days ago now. I have already tried logging out of spotify and logging back in. And still it says that I'm not signed up for premium. I double-checked ...
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- 117 Views
- 0 replies
- 0 likes
- 117 Views
- 0 replies
- 0 likes
Solved!! Premium Problems
Need help.. I'm currently on Individual Spotify Premium, (expires on 09-02-2017). How come the back button is grayed out in the app, and when I press shuffle, it asks me to go on Premium, then it prompts me to subscribe to Spotify Family. please help...
- Need help.. 😞 I'm currently on Individual Spotify Premium, (expires on 09-02-2017). How come the back button is grayed out in the app, and when I press shuffle, it asks me to go on Premium, then it ...
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- Not applicable
- 270 Views
- 2 replies
- 0 likes
- 270 Views
- 2 replies
- 0 likes
Solved!! Cancelling subscription with a month left.
I have paid for 3 months and don't want to auto renew my account. If I cancel with a month left do I still get the paid features for the last remaining month?
- I have paid for 3 months and don't want to auto renew my account. If I cancel with a month left do I still get the paid features for the last remaining month?
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- Spotify Star
- 289 Views
- 1 replies
- 0 likes
- 289 Views
- 1 replies
- 0 likes
Switching to vodaphone
If I switch my premium account to the one offered by vodaphone, which requires cancelling my subscription, will I loose my playlists? The same when the 2 years run out? Even if there is a lag between payments for any reason?
- If I switch my premium account to the one offered by vodaphone, which requires cancelling my subscription, will I loose my playlists? The same when the 2 years run out? Even if there is a lag between...
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- Spotify Star
- 135 Views
- 1 replies
- 0 likes
- 135 Views
- 1 replies
- 0 likes
Premium
Hi guys o i have a problema. O buy the Premium and i still have the restricions of 6 musics and i cant put the music previous without open the App.Someone can help me o restart my account. Thanks.
- Hi guys o i have a problema. O buy the Premium and i still have the restricions of 6 musics and i cant put the music previous without open the App. Someone can help me o restart my account. Thanks.
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- 97 Views
- 0 replies
- 0 likes
- 97 Views
- 0 replies
- 0 likes
It won't allow me to get on the family plan.
Ok, so i just got a new account (Didn't like my Facebook account) and i can't connect to the family plan. I'm in Iceland, and have never been to the US, yet it says i am in the USA. I am terribly confused and don't know what to do. If i go onto whati...
- Ok, so i just got a new account (Didn't like my Facebook account) and i can't connect to the family plan. I'm in Iceland, and have never been to the US, yet it says i am in the USA. I am terribly con...
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- 115 Views
- 0 replies
- 0 likes
- 115 Views
- 0 replies
- 0 likes
Help!
My status says I'm signed up for Spotify free but I'm still being charged. Any solutions? Thank you!!
- My status says I'm signed up for Spotify free but I'm still being charged. Any solutions? Thank you!!
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- Community Legend
- 129 Views
- 1 replies
- 0 likes
- 129 Views
- 1 replies
- 0 likes
Can´t use my Premium Account
Hello everyone! I was using Sptify Premium under the Family plan, until I was kicked out of it. I don´t know why. I try to get it again by accepting my mom's invite but it says we don´t have the same adress (which we do). I have tried many things but...
- Hello everyone! I was using Sptify Premium under the Family plan, until I was kicked out of it. I don´t know why. I try to get it again by accepting my mom's invite but it says we don´t have t...
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- 122 Views
- 0 replies
- 0 likes
- 122 Views
- 0 replies
- 0 likes
Combrança no valor de R$10,00 reais
Olá! Hoje assinei a Premium universitário, porém antes de enviar os documentos para comprovar que sou universitário, tinha uma parte que dizia que ainda NADA tinha sido cobrado no meu cartão de crédito, antes que eu confirmasse algumas informações.Po...
- Olá! Hoje assinei a Premium universitário, porém antes de enviar os documentos para comprovar que sou universitário, tinha uma parte que dizia que ainda NADA tinha sido cobrado no meu cartão de crédi...
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- Spotify Star
- 164 Views
- 1 replies
- 0 likes
- 164 Views
- 1 replies
- 0 likes
Issues with Premium on mobile device
I just got Premium and it works perfectly fine on my computer but has issues on my phone. I've tried signing in and out several times, but that hasn't helped. On my phone, I can choose a song I want to listen to, download music for offline listening,...
- I just got Premium and it works perfectly fine on my computer but has issues on my phone. I've tried signing in and out several times, but that hasn't helped. On my phone, I can choose a song I want ...
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- Newbie
- 295 Views
- 4 replies
- 0 likes
- 295 Views
- 4 replies
- 0 likes
We forgot our principal account of our family subscription
Hi, My mom, my brother and I have a familiy subscription. But, my mon who has the principal account (she pay for us) can not remember her account. Also, she can't remember her user and password. We want to cancel our suscription to renew it with a ne...
- Hi, My mom, my brother and I have a familiy subscription. But, my mon who has the principal account (she pay for us) can not remember her account. Also, she can't remember her user and passw...
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- 111 Views
- 0 replies
- 0 likes
- 111 Views
- 0 replies
- 0 likes
issues with premium and starbucks partnership
I just recently got hired at starbucks and tried to sign up for my spotify premium subscription, since starbucks is partnered with spotify. I used this link: spotify.com/starbuckspartners and it does not seem to be working. Can anyone help me out?
- I just recently got hired at starbucks and tried to sign up for my spotify premium subscription, since starbucks is partnered with spotify. I used this link: spotify.com/starbuckspartners and it...
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- 137 Views
- 0 replies
- 0 likes
- 137 Views
- 0 replies
- 0 likes
Charging two cards when one card has been deleted
I took my debit card out of being charge for the family premium and put my moms card in it and she is getting charged 15$ a month. The problem is, is that I am still being charged on my debit card 10$ like I have a separate account. I don't think I h...
- I took my debit card out of being charge for the family premium and put my moms card in it and she is getting charged 15$ a month. The problem is, is that I am still being charged on my debit card 10...
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- 111 Views
- 0 replies
- 0 likes
- 111 Views
- 0 replies
- 0 likes