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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83500 Views
  • 30 replies
  • 5 likes
  • 83500 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45667 Views
  • 19 replies
  • 3 likes
  • 45667 Views
  • 19 replies
  • 3 likes

My premium account has just stopped working

Why has my premium account just changed to a free account? I can still see my playlists however all adverts are back and the playlists won't download.

  • Newbie
  • Why has my premium account just changed to a free account? I can still see my playlists however all adverts are back and the playlists won't download.
  • ItsJamesJ
  • Community Legend
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription issues

My account was consolidated to one email and playlist. I've had premium for a few months and decided to unsubscribe and go back to Spotify free. I was charge another month when my account is no longer on premium.

  • Newbie
  • My account was consolidated to one email and playlist. I've had premium for a few months and decided to unsubscribe and go back to Spotify free. I was charge another month when my account is no longe...
  • Melody
  • Community Manager
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Not being able to subscribe

I tried renewing my subscription to spotify premium. I have sufficient balance for the subscription but spotify says i have insufficient balance even though i have more than enough load for the subscription

  • Casual Listener
  • I tried renewing my subscription to spotify premium. I have sufficient balance for the subscription but spotify says i have insufficient balance even though i have more than enough load for the subsc...
  • cadmielp
  • Roadie
  • 166 Views
  • 3 replies
  • 0 likes
  • 166 Views
  • 3 replies
  • 0 likes

Cant register with premium

I tried to register for premium the one where you use load. But every time it says my card is insufficient but ive checked that i have 129

  • Newbie
  • I tried to register for premium the one where you use load. But every time it says my card is insufficient but ive checked that i have 129
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes

Spotify is charging me twice every month

Every month since january 2017 Spotify have been withdrawing the monthly payment twice from my account. (2 x 149 NOK)"My account" shows receipts from only one of the two montly transactions. This is not payment "pending" or duplicate transaction not ...

  • Newbie
  • Every month since january 2017 Spotify have been withdrawing the monthly payment twice from my account. (2 x 149 NOK) "My account" shows receipts from only one of the two montly transactions.  ...
  • M48277
  • Music Fan
  • 114 Views
  • 1 replies
  • 1 likes
  • 114 Views
  • 1 replies
  • 1 likes

KPN free premium deal not working anymore.

There is this deal in Holland that if you have standard or complete deal with KPN. A internet and telecom provider that then you will get a free premium account. But this isnt the case anymore since this morning!

  • Newbie
  • There is this deal in Holland that if you have standard or complete deal with KPN. A internet and telecom provider that then you will get a free premium account. But this isnt the case anymore since ...
  • Maxim
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Efe manav

I bought the Spotify premium but i haven't got this app's premium. Please help !!!

  • Newbie
  • I bought the Spotify premium but i haven't got this app's premium. Please help !!!
  • 72 Views
  • 0 replies
  • 0 likes
  • 72 Views
  • 0 replies
  • 0 likes

Solved!! Forgot old Facebook account cannot unsubscribe

Hi guys I really need helpI changed Facebook last year at September ,but now i just realised that I keep paying for the old account that I m not using for half year (I started a new subscription using this Facebook account I am using now), but I forg...

  • Casual Listener
  • Hi guys I really need help I changed Facebook last year at September ,but now i just realised that I keep paying for the old account that I m not using for half year (I started a new subscription us...
  • Samlee24
  • Casual Listener
  • 204 Views
  • 2 replies
  • 0 likes
  • 204 Views
  • 2 replies
  • 0 likes

Solved!! Spotify took my money twice and premium didin't work.

Last month when i was acticate spotify premium for students. Spotify took my money twice (2x9,99zł) but when open the help page article told me that is no problem because i will have 2 month of subscripion. Unfortunately when I open Spotify today it ...

  • Casual Listener
  • Last month when i was acticate spotify premium for students. Spotify took my money twice (2x9,99zł) but when open the help page article told me that is no problem because i will have 2 month of subsc...
  • Jacob
  • Community Legend
  • 138 Views
  • 3 replies
  • 0 likes
  • 138 Views
  • 3 replies
  • 0 likes

Re: I have been charged twice and still not working

I have been charged (Twice) yet my subscription ain't working. I did not receive any email from spotify. My status is still showing free, I have sign out and signed in over and over, yet still the same. I even did the subscription twice, and twice I ...

  • Newbie
  • I have been charged (Twice) yet my subscription ain't working. I did not receive any email from spotify. My status is still showing free, I have sign out and signed in over and over, yet still the sa...
  • Jacob
  • Community Legend
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

Charged me premium price over student discount.

Hi this is Karan Arora. You guys charged me the premium account price. Even though I have a student discount. Could you please refund me the additional price and leave to the student price.Thank you

  • Casual Listener
  • Hi this is Karan Arora. You guys charged me the premium account price. Even though I have a student discount. Could you please refund me the  additional price and leave to the student price. Th...
  • karankrn9
  • Casual Listener
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Solved!! Adding existing account on to family account

My son has existing Spotify account, I got the family plan today. Is there any way to move his to it without canceling and restarting all his playlist and downloads over.

  • Newbie
  • My son has existing Spotify account, I got the family plan today. Is there any way to move his to it without canceling and restarting all his playlist and downloads over.
  • Jiana
  • Community Legend
  • 4830 Views
  • 1 replies
  • 0 likes
  • 4830 Views
  • 1 replies
  • 0 likes

Assinatura

Olá, boa tarde!Eu fiz a assinatura do Premium, paguei no mesmo dia a conta, mas até agora não consigo ouvir as músicas offline, e já faz mas de 3 dias! Por gentileza me ajudem!Obrigado.Att Liniquer.

  • Newbie
  • Olá, boa tarde! Eu fiz a assinatura do Premium, paguei no mesmo dia a conta, mas até agora não consigo ouvir as músicas offline, e já faz mas de 3 dias! Por gentileza me ajudem! Obrigado. Att Lini...
  • Bittencourt
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

No me agarra la cuenta premium

Hola ahora mi amigo y yo pagamos con tarjeta la oferta de 3 meses por 0.99 pero amigo si le agarro y pagamos con la misma tarjet en distintas cuentas pero ami me lo contó como paga normal

  • Casual Listener
  • Hola ahora mi amigo y yo pagamos con tarjeta la oferta de 3 meses por 0.99 pero amigo si le agarro y pagamos con la misma tarjet en distintas cuentas pero ami me lo contó como paga normal
  • osornios
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Re: 3-months subscription for $0.99

Same mistake. I created an account, started free trial and entered my payment methods and my premium in not started. In my preimum informations page it said your premium will be renewed at 28may and we take 0.99 for each months

  • Newbie
  • Same mistake. I created an account, started free trial and entered my payment methods and my premium in not started. In my preimum informations page it said your premium will be renewed at 28may and ...
  • osornios
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Tengo cuenta premium y se hace doble cobro

Tengo una cuenta de Spotify pero se me está haciendo un doble cobro no se que este pasando alguien me puede decir dónde puedo ver ese tema?

  • Newbie
  • Tengo una cuenta de Spotify pero se me está haciendo un doble cobro no se que este pasando alguien me puede decir dónde puedo ver ese tema?
  • osornios
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Payment validated, subscription not extended

My premium subscription is about to expire in a day. I paid for another month so it will be extended. My payment for 1 month of Premium was validated. But when I checked, my subscription wasn't extended for another month. I checked my bank account an...

  • Newbie
  • My premium subscription is about to expire in a day. I paid for another month so it will be extended. My payment for 1 month of Premium was validated. But when I checked, my subscription wasn't exten...
  • osornios
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

elimine la app

hola, hoy mismo compre la suscripcion premium con tarjeta por primera vez (3 meses por $9.00 pesos), unas horas despues elimine mi aplicacion movil por error, la descarge de nuevo de google store y no me aparecia mi cuenta premium. Mi duda es si se t...

  • Newbie
  • hola, hoy mismo compre la suscripcion premium con tarjeta por primera vez (3 meses por $9.00 pesos), unas horas despues elimine mi aplicacion movil por error, la descarge de nuevo de google store y n...
  • osornios
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Premium problem

Hey all, I have pay 0.99 TL for 3 months premium but my spotify brings me to free mode. How we solve this problem. Thanks in advance.

  • Newbie
  • Hey all,   I have pay 0.99 TL for 3 months premium but my spotify brings me to free mode. How we solve this problem.  Thanks in advance.
  • osornios
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes