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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

DLMOC

Visitor

70424 Views

19 replies

94 likes

  • 70424 Views
  • 19 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

134293 Views

69 replies

10 likes

Premium for Family
  • 134293 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

72828 Views

89 replies

4 likes

  • 72828 Views
  • 89 replies
  • 4 likes

Superuser Contribution Pais Incorrecto - No puedo cargar método de pago.

Buenas, tengo mi cuenta configurada con el país "Brasil" (si bien la cree con mi facebook y desde argentina), y sólo estuve en Brasil 10 días los cuales no usé la aplicación.Ahora quiero pasarme a Premium pero no puedo actualizar la información de pa...

Newbie

Buenas, tengo mi cuenta configurada con el país "Brasil" (si bien la cree con mi facebook y desde argentina), y sólo estuve en Brasil 10 días los cuales no usé la aplicación. Ahora quiero pasarme a ...

3263 Views

0 replies

0 likes

  • 3263 Views
  • 0 replies
  • 0 likes

payment will not go through

Trying to update my spotify premium credit card info. Every time I try I get the message: " Oops, something went wrong. Please try again. " My card is valid, as I use it on several other various memeberships online. Please help! Thanks,Kailee

Newbie

Trying to update my spotify premium credit card info.  Every time I try I get the message: " Oops, something went wrong. Please try again. "    My card is valid, as I use it on seve...

crystal18

Newbie

193 Views

1 replies

0 likes

  • 193 Views
  • 1 replies
  • 0 likes

Active Duty

Im active duty military and i lo e using spotify but always being away from.home and supporting two households money gets tight sometimes.. Is there any kind of discount for military like you do for students? I can show any proof needed

Newbie

Im active duty military and i lo e using spotify but always being away from.home and supporting two households money gets tight sometimes.. Is there any kind of discount for military like you do for ...

180 Views

0 replies

0 likes

  • 180 Views
  • 0 replies
  • 0 likes

Doble cobro de membresía

Cada mes al cobrarme la membresía premium se me hace un doble cargo, es una situación muy tediosa el estár corroborando que efectivamente no se realicen dos cobros y que en el proceso de autorización me devuelvan el cobro adicional, pues es algo que ...

Newbie

Cada mes al cobrarme la membresía premium se me hace un doble cargo, es una situación muy tediosa el estár corroborando que efectivamente no se realicen dos cobros y que en el proceso de autorización...

Titox

Roadie

206 Views

1 replies

0 likes

  • 206 Views
  • 1 replies
  • 0 likes

¿Tarjeta de débito?

Hace unas semanas inicié mi Spotify Premium con tarjeta de débito, ya que la de crédito me trae problemas y todo iba bien hasta que me empezaron a pedir volver a ingresar mis datos de tarjeta porque no habían podido "cargar" o creo que intentaron con...

Newbie

Hace unas semanas inicié mi Spotify Premium con tarjeta de débito, ya que la de crédito me trae problemas y todo iba bien hasta que me empezaron a pedir volver a ingresar mis datos de tarjeta porque ...

Titox

Roadie

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid premium twice

I just subscribed to Spotify Premium and it paid $10.66 to my bank account twice in the same day, charging me a total of $21.32 for a one month subscription.

Newbie

I just subscribed to Spotify Premium and it paid $10.66 to my bank account twice in the same day, charging me a total of $21.32 for a one month subscription.

Aimee_T

Roadie

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution b

I bought premium and when I go into the settings it says premium trial. so I am guessing it worked and I have premium but, once I go to skip a song it says you discovered a premium feature

Newbie

I bought premium and when I go into the settings it says premium trial. so I am guessing it worked and I have premium but, once I go to skip a song it says you discovered a premium feature

Aimee_T

Roadie

192 Views

1 replies

0 likes

  • 192 Views
  • 1 replies
  • 0 likes

Subcription

*phone number snipped out for security reasons* that is my number and I am being billed for using Spotify premium however I want to cancel but forgot both the username and password is there a way you guys at Spotify can cancel it for me. I have not u...

Casual Listener

*phone number snipped out for security reasons* that is my number and I am being billed for using Spotify premium however I want to cancel but forgot both the username and password is there a wa...

Titox

Roadie

328 Views

3 replies

0 likes

  • 328 Views
  • 3 replies
  • 0 likes

Premium Payment Problem

I was trying to update my payment information and I keep getting this message: "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method."I have tried all my cards ...

Newbie

I was trying to update my payment information and I keep getting this message:  "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again...

Titox

Roadie

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

Hur kommer jag i kontakt med någon som jobbar på företaget?

Uppgraderade till premium för några månader sedan men har fortfarande inte kunnat lyssna offline el utan reklam?? Vad är det jag betalar för och varför ska jag betala när det inte är någon skillnad??

Newbie

Uppgraderade till premium för några månader sedan men har fortfarande inte kunnat lyssna offline el utan reklam?? Vad är det jag betalar för och varför ska jag betala när det inte är någon skillnad??

Anton03

Newbie

601 Views

2 replies

2 likes

  • 601 Views
  • 2 replies
  • 2 likes

Public Performance - Business Account required if already licensed?

Can someone help settle a debate for me? Is it a TOS violation to use Spotify Personal for public performance in a venue that already pays for an ASCAP license?I know that Spotfify Business exists, but licensing is included in the cost of the service...

Newbie

Can someone help settle a debate for me?   Is it a TOS violation to use Spotify Personal for public performance in a venue that already pays for an ASCAP license? I know that Spotfify Busin...

441 Views

0 replies

0 likes

  • 441 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify familiar premiun

Buenas tardesEn las condiciones de la suscripción familiar premium, hace mucho énfasis en que **deben vivir en la misma dirección**.Deseo incluir a mis hijos y esposa para que puedan escuchar.Mi pregunta es:Cómo se comprueba o qué solicitan para comp...

Newbie

Buenas tardes En las condiciones de la suscripción familiar premium, hace mucho énfasis en que **deben vivir en la misma dirección**. Deseo incluir a mis hijos y esposa para que puedan escuchar. ...

Aimee_T

Roadie

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Free Premium trial not free

Please help! I wanted to try Spotify Premium so I took the offer of a free trial month. I put in all information which you have to do and got Premium om my account. But Spotify took money from my bank account the same day! And I made sure that it was...

Newbie

Please help! I wanted to try Spotify Premium so I took the offer of a free trial month. I put in all information which you have to do and got Premium om my account. But Spotify took money from my ban...

188 Views

0 replies

0 likes

  • 188 Views
  • 0 replies
  • 0 likes

Account Changes

Hello, I am not sure how this works as I would assume it would be appropriate to handle a constomer service issue personally through an agent, however, I have been a "premium spotify" user for the past six months. Recently (August 4th 2017) my accoun...

Newbie

Hello, I am not sure how this works as I would assume it would be appropriate to handle a constomer service issue personally through an agent, however, I have been a "premium spotify" user for the pa...

187 Views

0 replies

0 likes

  • 187 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problem with Discount for High School Students

Hi guys, Today I wanted to start using Spotify (with discount for high school students) but I didn't realize that I need some proof to have that, and yea I don't have any proof/document yet and funny thing is, they took my money from account card and...

Newbie

Hi guys, Today I wanted to start using Spotify (with discount for high school students) but I didn't realize that I need some proof to have that, and yea I don't have any proof/document yet and funny...

Aimee_T

Roadie

172 Views

1 replies

0 likes

  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium won't take my payment

Can't figure out how to look at all my information or re-submit to try to get my payment to go through again

Newbie

Can't figure out how to look at all my information or re-submit to try to get my payment to go through again

Aimee_T

Roadie

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

I'm paying for two premiumaccounts, how do I cancel one of them?!

I'm paying for two premiumaccounts, how do I cancel one of them?! I have one regular premiumaccount and then now my boyfriend got spotify premium for us so that I could cancel the payment for the other premium thing. But I don't understand where I st...

Newbie

I'm paying for two premiumaccounts, how do I cancel one of them?!   I have one regular premiumaccount and then now my boyfriend got spotify premium for us so that I could cancel the payment fo...

165 Views

0 replies

0 likes

  • 165 Views
  • 0 replies
  • 0 likes

Superuser Contribution cuenta premium de mi ex!

buenas gente, consulta le daba premium a mí ex, hoy en dia no me da la cuenta y me sigue cobrando, puede alguien decirme con quien me contaco para que me ayude?

Visitor

buenas gente, consulta le daba premium a mí ex, hoy en dia no me da la cuenta y me sigue cobrando, puede alguien decirme con quien me contaco para que me ayude?

Aimee_T

Roadie

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

Family plan - just 2 member available

Today my brother woke up and asked me if I canceled Spotify Premium, because his app said he's not a premium member anymore AND he was bound to my account by the family plan. So I went to the spotify site and found that there were only two slots avai...

Newbie

Today my brother woke up and asked me if I canceled Spotify Premium, because his app said he's not a premium member anymore AND he was bound to my account by the family plan.   So I went to th...

Bittencourt

Spotify Star

204 Views

1 replies

0 likes

  • 204 Views
  • 1 replies
  • 0 likes

Is there a spotify discount for CCAF?

Is community college of the airforce an accredited institution? 

Newbie

Is community college of the airforce an accredited institution? 

408 Views

0 replies

1 likes

  • 408 Views
  • 0 replies
  • 1 likes