Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 176455 Views
- 115 replies
- 12 likes
- 176455 Views
- 115 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 19706 Views
- 27 replies
- 4 likes
- 19706 Views
- 27 replies
- 4 likes
Triple billing
Hello,Yesterday I got Premium Subscription but since I'm a post graduate student, I first tried to get the student discount but for the first two trying system asked for a student document that I don't have it right now, I could'nt upload and I wante...
- Hello, Yesterday I got Premium Subscription but since I'm a post graduate student, I first tried to get the student discount but for the first two trying system asked for a student document that I d...
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- 107 Views
- 0 replies
- 0 likes
- 107 Views
- 0 replies
- 0 likes
How to change my payment date for a family plan?
Hello, I am using Spotify on a Premium for Family plan together with 3 other family members. My current billing date is at 10th every month. I would like to move it to 21th each month. I've read that I need to cancel my subscription, wait for the acc...
- Hello, I am using Spotify on a Premium for Family plan together with 3 other family members. My current billing date is at 10th every month. I would like to move it to 21th each month. &nbs...
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- 152 Views
- 0 replies
- 0 likes
- 152 Views
- 0 replies
- 0 likes
Premium ist verbuggt
Hallo Liebes Spotify-Team, Ich habe mir vor ca. 1 1/2 Wochen Spotify-Premium gekauft. Das Problem ist, dass auf meinem Smartphone die Premium-Features nicht aktiviert wurden - abgesehen vom Songs downloaden - jedoch funktioniert alles an meinem PC mi...
- Hallo Liebes Spotify-Team, Ich habe mir vor ca. 1 1/2 Wochen Spotify-Premium gekauft. Das Problem ist, dass auf meinem Smartphone die Premium-Features nicht aktiviert wurden - abgesehen vom ...
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- Community Legend
- 191 Views
- 1 replies
- 0 likes
- 191 Views
- 1 replies
- 0 likes
Want to revert 7 day free trial
Alright, so I accidentally activated the 7 day trial for free premium 'n such. Problem is I wanted to use this at a later date. Is it possible that I can revert it to do this somehow? Thanks in advance.
- Alright, so I accidentally activated the 7 day trial for free premium 'n such. Problem is I wanted to use this at a later date. Is it possible that I can revert it to do this somehow? Thanks in advan...
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- Spotify Star
- 184 Views
- 1 replies
- 0 likes
- 184 Views
- 1 replies
- 0 likes
My subscription is attached to a phone plan and I'm changing providers
Vodafone says my subscription will be lost once I change providers which I'm in the process off. How do I keep my account (and in turn my music) once I change provider
- Vodafone says my subscription will be lost once I change providers which I'm in the process off. How do I keep my account (and in turn my music) once I change provider
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- Spotify Star
- 141 Views
- 1 replies
- 0 likes
- 141 Views
- 1 replies
- 0 likes
Payment
Hi, i got an question. My spotify premium ends at 24-09-2017, but i want it to be 1 month longer. If i pay for 1 month right now, will this add up 1 month to the end date of my premium account?
- Hi, i got an question. My spotify premium ends at 24-09-2017, but i want it to be 1 month longer. If i pay for 1 month right now, will this add up 1 month to the end date of my premium account?
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- Spotify Star
- 231 Views
- 3 replies
- 0 likes
- 231 Views
- 3 replies
- 0 likes
Triple Payment from Credit Card
Hello,Yesterday I got Premium Subscription but since I'm a post graduate student, I first tried to get the student discount but for the first two trying system asked for a student document that I don't have it right now, I could'nt upload and I wante...
- Hello, Yesterday I got Premium Subscription but since I'm a post graduate student, I first tried to get the student discount but for the first two trying system asked for a student document that I d...
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- Newbie
- 141 Views
- 1 replies
- 0 likes
- 141 Views
- 1 replies
- 0 likes
Gift Cart Problem
Hi!I bought six giftcards for 20PLN (one month subscription). I have already used four of them. The ones, which I tried to use aren't working. When I enter the code, a message is shown and it says: "Unfortunately, something went wrong. Try again.". I...
- Hi! I bought six giftcards for 20PLN (one month subscription). I have already used four of them. The ones, which I tried to use aren't working. When I enter the code, a message is shown and it says:...
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- Music Fan
- 163 Views
- 1 replies
- 0 likes
- 163 Views
- 1 replies
- 0 likes
My account is already a premium but when I wanted to skip a song i couldn't
Help
- Help
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- 121 Views
- 0 replies
- 0 likes
- 121 Views
- 0 replies
- 0 likes
Trying to set up account
My premium ran up so I just did the 12 month 1 time payment and it did nothing for me
- My premium ran up so I just did the 12 month 1 time payment and it did nothing for me
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- Casual Listener
- 1548 Views
- 1 replies
- 0 likes
- 1548 Views
- 1 replies
- 0 likes
Descuento estudiantes descontó el cobro pero no me paso a spotify premium
Estaba pasandome a spotify premium con el descuento de estudiantes, cuando al pagar me sale un mensaje que decia que no se iba a descontar ningun pago hasta haber verificado que mi institucion academica figurara para el descuento de estudiantes, lo h...
- Estaba pasandome a spotify premium con el descuento de estudiantes, cuando al pagar me sale un mensaje que decia que no se iba a descontar ningun pago hasta haber verificado que mi institucion academ...
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- 357 Views
- 0 replies
- 0 likes
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payed but have no serviceSpotify descuento estudiantes
- 357 Views
- 0 replies
- 0 likes
Pay for premium only half of it works
I recently bought spotify premium and my premium only half way works. I can play any song and download music but I don't have an unlimited amount of skips and can't make a queue. I was Also charged twice and I'm not sure how to fix it
- I recently bought spotify premium and my premium only half way works. I can play any song and download music but I don't have an unlimited amount of skips and can't make a queue. I was Also charged t...
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- 192 Views
- 0 replies
- 0 likes
- 192 Views
- 0 replies
- 0 likes
Cargo que no reconozco
Hola,Desde el mes de abril me están haciendo un cargo adicional que no reconozco, solo tengo una cuenta Premium de lo cual estoy absolutamente segura, de cualquier forma ya realice el procedimiento de revisar mis cuentas de correo electrónico para ve...
- Hola, Desde el mes de abril me están haciendo un cargo adicional que no reconozco, solo tengo una cuenta Premium de lo cual estoy absolutamente segura, de cualquier forma ya realice el procedimiento...
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- 149 Views
- 0 replies
- 0 likes
- 149 Views
- 0 replies
- 0 likes
Superuser Contribution Error en revalidación de cuenta familiar
Me llegó un correo para revalidar mi cuenta de plan familiar por que se renovó la tarjeta de credito de mi hermano, me pidieron ingresar mi código postal, me equivoqué al escribirlo y una semanda despues me llegó un correo diciendo que nu pudieron va...
- Me llegó un correo para revalidar mi cuenta de plan familiar por que se renovó la tarjeta de credito de mi hermano, me pidieron ingresar mi código postal, me equivoqué al escribirlo y una semanda des...
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- Roadie
- 158 Views
- 1 replies
- 0 likes
- 158 Views
- 1 replies
- 0 likes
Superuser Contribution En mi app aparece algo diferente que la cuenta
Es que en la aplicación de Spotify me aparece que tengo la suscripción (si, tengo y la pago) pero cuánto me meto al soporte me dice que cuento con la gratis, ¿que tengo que hacer?
- Es que en la aplicación de Spotify me aparece que tengo la suscripción (si, tengo y la pago) pero cuánto me meto al soporte me dice que cuento con la gratis, ¿que tengo que hacer?
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- Roadie
- 558 Views
- 1 replies
- 0 likes
- 558 Views
- 1 replies
- 0 likes
Superuser Contribution Premium
I can't log in, i don't remember my email login and password, but I have got premium. Can I get my account back? Please help!!
- I can't log in, i don't remember my email login and password, but I have got premium. Can I get my account back? Please help!!
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- Roadie
- 186 Views
- 1 replies
- 0 likes
- 186 Views
- 1 replies
- 0 likes
Question about the Premium subscription length
This question might me seem like a cheapskate lol, but I was wondering, does the Premium subscription expire 30 days after purchasing at like 12:01am, or does it last exactly 30 days from the time you bought it? For example, let's say I bought it on ...
- This question might me seem like a cheapskate lol, but I was wondering, does the Premium subscription expire 30 days after purchasing at like 12:01am, or does it last exactly 30 days from the time yo...
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- 163 Views
- 0 replies
- 0 likes
- 163 Views
- 0 replies
- 0 likes
Payment problem
Hey, so I paid for my spotify premium with a Gift Card and even got a receipt in the mail confirming the payment. However, spotify stopped my premium account, saying that the payment failed, and when I tried paying with the Gift Card again, it says t...
- Hey, so I paid for my spotify premium with a Gift Card and even got a receipt in the mail confirming the payment. However, spotify stopped my premium account, saying that the payment failed, and when...
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- Casual Listener
- 221 Views
- 2 replies
- 0 likes
- 221 Views
- 2 replies
- 0 likes
I paid for Premium, still FREE status...
I’ve had Spotify Premium for years, I recently had to update my payment method. The Premium payment went through and shows up on my charges however my account is still on the free status and not Premium.. I can’t use any Premium features either. Plea...
- I’ve had Spotify Premium for years, I recently had to update my payment method. The Premium payment went through and shows up on my charges however my account is still on the free status and not Prem...
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- Spotify Star
- 408 Views
- 4 replies
- 0 likes
- 408 Views
- 4 replies
- 0 likes
Family Add on
I had my fiancé on my family add on however was recently removed and now cannot add her again.Help before I go back to Apple Music
- I had my fiancé on my family add on however was recently removed and now cannot add her again. Help before I go back to Apple Music
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- 113 Views
- 0 replies
- 1 likes
- 113 Views
- 0 replies
- 1 likes