Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

Anonymous_Saiyan

Visitor

74751 Views

20 replies

99 likes

  • 74751 Views
  • 20 replies
  • 99 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

139838 Views

69 replies

10 likes

Premium for Family
  • 139838 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

80282 Views

89 replies

4 likes

  • 80282 Views
  • 89 replies
  • 4 likes

Superuser Contribution Spotify familiar premiun

Buenas tardesEn las condiciones de la suscripción familiar premium, hace mucho énfasis en que **deben vivir en la misma dirección**.Deseo incluir a mis hijos y esposa para que puedan escuchar.Mi pregunta es:Cómo se comprueba o qué solicitan para comp...

Newbie

Buenas tardes En las condiciones de la suscripción familiar premium, hace mucho énfasis en que **deben vivir en la misma dirección**. Deseo incluir a mis hijos y esposa para que puedan escuchar. ...

Aimee_T

Roadie

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

Free Premium trial not free

Please help! I wanted to try Spotify Premium so I took the offer of a free trial month. I put in all information which you have to do and got Premium om my account. But Spotify took money from my bank account the same day! And I made sure that it was...

Newbie

Please help! I wanted to try Spotify Premium so I took the offer of a free trial month. I put in all information which you have to do and got Premium om my account. But Spotify took money from my ban...

197 Views

0 replies

0 likes

  • 197 Views
  • 0 replies
  • 0 likes

Account Changes

Hello, I am not sure how this works as I would assume it would be appropriate to handle a constomer service issue personally through an agent, however, I have been a "premium spotify" user for the past six months. Recently (August 4th 2017) my accoun...

Newbie

Hello, I am not sure how this works as I would assume it would be appropriate to handle a constomer service issue personally through an agent, however, I have been a "premium spotify" user for the pa...

195 Views

0 replies

0 likes

  • 195 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problem with Discount for High School Students

Hi guys, Today I wanted to start using Spotify (with discount for high school students) but I didn't realize that I need some proof to have that, and yea I don't have any proof/document yet and funny thing is, they took my money from account card and...

Newbie

Hi guys, Today I wanted to start using Spotify (with discount for high school students) but I didn't realize that I need some proof to have that, and yea I don't have any proof/document yet and funny...

Aimee_T

Roadie

180 Views

1 replies

0 likes

  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium won't take my payment

Can't figure out how to look at all my information or re-submit to try to get my payment to go through again

Newbie

Can't figure out how to look at all my information or re-submit to try to get my payment to go through again

Aimee_T

Roadie

229 Views

1 replies

0 likes

  • 229 Views
  • 1 replies
  • 0 likes

I'm paying for two premiumaccounts, how do I cancel one of them?!

I'm paying for two premiumaccounts, how do I cancel one of them?! I have one regular premiumaccount and then now my boyfriend got spotify premium for us so that I could cancel the payment for the other premium thing. But I don't understand where I st...

Newbie

I'm paying for two premiumaccounts, how do I cancel one of them?!   I have one regular premiumaccount and then now my boyfriend got spotify premium for us so that I could cancel the payment fo...

171 Views

0 replies

0 likes

  • 171 Views
  • 0 replies
  • 0 likes

Superuser Contribution cuenta premium de mi ex!

buenas gente, consulta le daba premium a mí ex, hoy en dia no me da la cuenta y me sigue cobrando, puede alguien decirme con quien me contaco para que me ayude?

Visitor

buenas gente, consulta le daba premium a mí ex, hoy en dia no me da la cuenta y me sigue cobrando, puede alguien decirme con quien me contaco para que me ayude?

Aimee_T

Roadie

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Family plan - just 2 member available

Today my brother woke up and asked me if I canceled Spotify Premium, because his app said he's not a premium member anymore AND he was bound to my account by the family plan. So I went to the spotify site and found that there were only two slots avai...

Newbie

Today my brother woke up and asked me if I canceled Spotify Premium, because his app said he's not a premium member anymore AND he was bound to my account by the family plan.   So I went to th...

Bittencourt

Spotify Star

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Is there a spotify discount for CCAF?

Is community college of the airforce an accredited institution? 

Newbie

Is community college of the airforce an accredited institution? 

417 Views

0 replies

1 likes

  • 417 Views
  • 0 replies
  • 1 likes

Student Discount without trial

Hi! Just today I got verified and now have student premium, thing is I didn't have premium before and I didn't know that with the student discount I wouldn't get a free trial... Is it possible to somehow still get the trial? Thanks!

Newbie

Hi! Just today I got verified and now have student premium, thing is I didn't have premium before and I didn't know that with the student discount I wouldn't get a free trial... Is it possible to som...

213 Views

0 replies

0 likes

  • 213 Views
  • 0 replies
  • 0 likes

Boleto

Eu fiz muitos boletos pra o premium, tem algum problema? Vou ter que pagar todos eles?

Newbie

Eu fiz muitos boletos pra o premium, tem algum problema? Vou ter que pagar todos eles?

212 Views

0 replies

0 likes

  • 212 Views
  • 0 replies
  • 0 likes

Paid premium BUT not in app

Hey, I subscribed for spotify premium, the payment is already done BUT in my spotify app I am still a free user. The subsrciption is already going for 2 months but still nothing changed. I loged in and out a few times, checked the payments again and ...

Visitor

Hey,    I subscribed for spotify premium, the payment is already done BUT in my spotify app I am still a free user. The subsrciption is already going for 2 months but still nothing change...

Bittencourt

Spotify Star

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

Re: Premium Issues

can you please help me ? ive paid through money express like Cebuana Lhuillier, unlike my previous transaction which after i paid ive recieve the premium account, this time ive paid at around 8AM a while ago, and till now 9:38PM i havent recieve any ...

Newbie

can you please help me ? ive paid through money express like Cebuana Lhuillier, unlike my previous transaction which after i paid ive recieve the premium account, this time ive paid at...

170 Views

0 replies

0 likes

  • 170 Views
  • 0 replies
  • 0 likes

Premium doesn't work completely

I have the premium account, I can download, listen offline, but I can't change the music when I want, when I will change the music the notice about premium account pops up, please help

Casual Listener

I have the premium account, I can download, listen offline, but I can't change the music when I want, when I will change the music the notice about premium account pops up, please help

Pedro_Ywao

Casual Listener

366 Views

3 replies

0 likes

  • 366 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Subscribe

How do cancel my subscription when I forgot the username it is linked to the number 074-697-23745

Newbie

How do cancel my subscription when I forgot the username it is linked to the number 074-697-23745

Adimai1

Casual Listener

515 Views

3 replies

0 likes

  • 515 Views
  • 3 replies
  • 0 likes

Solved!! Moving from my country, should I stop subscription?

Do I have to stop subscription if I'm leaving Poland (home) and going to live in Australia? Or will my subscription remain and will work just fine without any problems.

Casual Listener

Do I have to stop subscription if I'm leaving Poland (home) and going to live in Australia? Or will my subscription remain and will work just fine without any problems. 

malwawu

Casual Listener

447 Views

2 replies

0 likes

  • 447 Views
  • 2 replies
  • 0 likes

Premium trial

I have spotify premium free (trial period for 30 days) and i can't go back in my playlist, I can only go on with tracks and i can't go ahead with minutes in a song. It says that i have to do premium upgrade for these functions but i already did it! H...

Regular

I have spotify premium free (trial period for 30 days) and i can't go back in my playlist, I can only go on with tracks and i can't go ahead with minutes in a song. It says that i have to do premium ...

Alex961

Regular

340 Views

2 replies

0 likes

  • 340 Views
  • 2 replies
  • 0 likes

Can't find $10 spotify gift cards anywhere

I have no other way to pay for premium other than the physical spotify gift cards. I have gone to a safeway, frys, walmart, and target today looking for a gift card and wasn't able to find even one. I live in Arizona. Are the cards being discontinued...

Visitor

I have no other way to pay for premium other than the physical spotify gift cards. I have gone to a safeway, frys, walmart, and target today looking for a gift card and wasn't able to find even one. ...

Maxim

Spotify Star

2029 Views

1 replies

0 likes

Gift Cards
  • 2029 Views
  • 1 replies
  • 0 likes

Forgot To Cancel

So i started a free trial to try out spotfiy and forgot to end my subscription before i was charged and i was wondering if i could get a refund.

Newbie

So i started a free trial to try out spotfiy and forgot to end my subscription before i was charged and i was wondering if i could get a refund.  

Maxim

Spotify Star

1000 Views

1 replies

0 likes

  • 1000 Views
  • 1 replies
  • 0 likes

Subscription cancel refund?

Canceled my premium on the day of payment i was too late. Do i get a refund?

Newbie

Canceled my premium on the day of payment i was too late. Do i get a refund?

Maxim

Spotify Star

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes