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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5340 Views
  • 23 replies
  • 2 likes
  • 5340 Views
  • 23 replies
  • 2 likes

Solved!! Premium service

purchased a promo, available in Mexico, to try premium for three months. The charge to my credit card was made, but no premium service.

  • Casual Listener
  • purchased a promo, available in Mexico, to try premium for three months. The charge to my credit card was made, but no premium service.
  • Bittencourt
  • Spotify Star
  • 946 Views
  • 13 replies
  • 0 likes
  • No premium service
  • 946 Views
  • 13 replies
  • 0 likes

Superuser Contribution Nie mogę zapłacić paypalem

Witam, chciałbym sobie kupić Premium 0,99zlOpcją Paypal więc klikam akceptuj płatność czy jakas tak i mnie przezuca na powszednią strone ...

  • Newbie
  • Witam, chciałbym sobie kupić Premium 0,99zl Opcją Paypal więc klikam akceptuj płatność czy jakas tak i mnie przezuca na powszednią strone ...
  • Julian
  • Moderator
  • 2598 Views
  • 1 replies
  • 3 likes
  • 2598 Views
  • 1 replies
  • 3 likes

Superuser Contribution Premium üye olamıyorum

Kredi kartımı verdiğim halde premium üyeliğim onaylanmıyor. Vodafone kullanıcısı olarak yıllardır ücretsiz premium kullanıcısıyım. Vodafone'un anlaşması bittiği için kendim yenilemek istiyorum ancak olmuyor.

  • Newbie
  • Kredi kartımı verdiğim halde premium üyeliğim onaylanmıyor. Vodafone kullanıcısı olarak yıllardır ücretsiz premium kullanıcısıyım. Vodafone'un anlaşması bittiği için kendim yenilemek istiyorum ancak ...
  • Julian
  • Moderator
  • 752 Views
  • 1 replies
  • 1 likes
  • 752 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium

Jag tänker uppgradera till premium idag och jag undrar följandehar betalat 49 kr denna månaden om jag nu uppgraderar till 99 kr vad händer då med de 49 kr.Kommer 99 kr att dras på mitt konto direkt när jag lägger min beställning eller i slutet på jun...

  • Newbie
  • Jag tänker uppgradera till premium idag och jag undrar följande har betalat 49 kr denna månaden om jag nu uppgraderar till 99 kr vad händer då med de 49 kr. Kommer 99 kr att dras på mitt konto dire...
  • Julian
  • Moderator
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution COBRANÇA DE PACOTE

Realizei a assinatura do pacote Premium, na hora da confirmação apareceu uma mensagem de que eu não poderia assinar o plano de 1.99 pq eu já havia utilizado,tudo bem, mas no meu cartão de credito caiu a cobrança, mas na minha conta continua free, nao...

  • Newbie
  • Realizei a assinatura do pacote Premium, na hora da confirmação apareceu uma mensagem de que eu não poderia assinar o plano de 1.99 pq eu já havia utilizado,tudo bem, mas no meu cartão de credito cai...
  • Julian
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas na compra do Premium

Já fui assinante do Premium e deixei de renovar a assinatura por alguns meses.Desde que resolvi voltar ao Spotify, por vezes inseri meus dados para ativar a assinatura do Premium mas surge na tela uma mensagem que diz que os dados do cartão ou os pes...

  • Newbie
  • Já fui assinante do Premium e deixei de renovar a assinatura por alguns meses. Desde que resolvi voltar ao Spotify, por vezes inseri meus dados para ativar a assinatura do Premium mas surge na tel...
  • Julian
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Solved!! No puedo pagar Spotify premium

CADA VEZ QUE INTENTO PAGAR SPOTIFY PREMIUM ME SALE Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro método de pago. YA MECOMUNIQUE DIRECTAMENTE CON ...

  • Newbie
  • CADA VEZ QUE INTENTO PAGAR SPOTIFY PREMIUM ME SALE Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa ot...
  • Bittencourt
  • Spotify Star
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Using Mobile number to Subscribe

Hello, I tried to use my contact number to pay for my subscription but didnt realise i don't have sufficient balance. Now I want to retry again, but I am not being able to use the same number. How can I get spotify to remove the number from their dat...

  • Newbie
  • Hello,  I tried to use my contact number to pay for my subscription but didnt realise i don't have sufficient balance. Now I want to retry again, but I am not being able to use the same numbe...
  • Maria_B
  • Moderator
  • 787 Views
  • 1 replies
  • 0 likes
  • 787 Views
  • 1 replies
  • 0 likes

Plan familiar

Tengo contratado el plan familiar, pero se envío un correo a los miembros de mi familia para que confirmaran que viven conmigo solicitando el Código Postal, pero el problema es que mi cuenta no tiene Código Postal porque es tomada la información de F...

  • Casual Listener
  • Tengo contratado el plan familiar, pero se envío un correo a los miembros de mi familia para que confirmaran que viven conmigo solicitando el Código Postal, pero el problema es que mi cuenta no tiene...
  • kentandersson
  • Regular
  • 320 Views
  • 3 replies
  • 0 likes
  • 320 Views
  • 3 replies
  • 0 likes

Superuser Contribution Trying to change payment method but its not working

hi, i got an alert that my payment method had failed, i think that this is because it was an old credit card that has now expired. Ive tried to change it to my new debit card both with visa as a payment method and then using paypal. but it says proce...

  • Newbie
  • hi, i got an alert that my payment method had failed, i think that this is because it was an old credit card that has now expired.  Ive tried to change it to my new debit card both with visa as ...
  • Jack
  • Roadie
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Someone else listening to spotify on my account

Hi there,Someone else (a stranger) has been accessing my spotify account. I changed my password and logged out of all devices.It happened while I was away so they managed to listen to quite a lot of music which is totally the opposite of what i like,...

  • Newbie
  • Hi there, Someone else (a stranger) has been accessing my spotify account. I changed my password and logged out of all devices. It happened while I was away so they managed to listen to quite a lot...
  • kejt_
  • Community Legend
  • 510 Views
  • 1 replies
  • 0 likes
  • 510 Views
  • 1 replies
  • 0 likes

I want discount

I'm almost one year ago for castmer so can I get discount

  • Casual Listener
  • I'm almost one year ago for castmer so can I get discount
  • Sa2060lem
  • Casual Listener
  • 179 Views
  • 2 replies
  • 0 likes
  • 179 Views
  • 2 replies
  • 0 likes

Solved!! Gift card

I have been given a gift card and also want to take up the trial offer of £0.99 for 3 months. I know I can't use it for these first 3 months but can I then use it against the 4th month's £10 payment ? Thanks

  • Casual Listener
  • I have been given a gift card and also want to take up the trial offer of £0.99 for 3 months. I know I can't use it for these first 3 months but can I then use it against the 4th month's £10 payment ...
  • robwiltsher
  • Casual Listener
  • 225 Views
  • 2 replies
  • 0 likes
  • 225 Views
  • 2 replies
  • 0 likes

Solved!! Frage zum Angebot 3Monate /99Cent

Hi!Habe folgende Frage :Habe vor einiger Zeit schon einmal für 7 Tage Spotify Premium genutzt. Kann ich das aktuelle Angebot 3 Monate für 99Cent trotzdem noch einmal nutzen. Geht leider aus den Nutzungsbedingungen nicht hervor. WÄRE DANKEbar für Hilf...

  • Casual Listener
  • Hi! Habe folgende Frage : Habe vor einiger Zeit schon einmal für 7 Tage Spotify Premium genutzt.   Kann ich das aktuelle Angebot 3 Monate für 99Cent trotzdem noch einmal nutzen.  Geht le...
  • Giesela68
  • Casual Listener
  • 409 Views
  • 2 replies
  • 0 likes
  • 409 Views
  • 2 replies
  • 0 likes

Premium

I want to subscribe to premium and pay with my phone credit but it wont give me and option of doing so

  • Newbie
  • I want to subscribe to premium and pay with my phone credit but it wont give me and option of doing so
  • Maxim
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Europe, Kosovo can't activate premium

I am having problems upgrading my account to Premium. I am using VISA card, and after everything finishes, it says: Change your country to "zz", after I click "change" it says an error message containing at the end: contact support. I also tried with...

  • Newbie
  • I am having problems upgrading my account to Premium. I am using VISA card, and after everything finishes, it says: Change your country to "zz", after I click "change" it says an error message contai...
  • Maxim
  • Spotify Star
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

Ad said 0.99/ month and was charged 10.99

i made the created the premuim and the ad said 0.99/ month for the first 3 months but when i was charged i was charged 10.99. i would please like to know why [redacted]

  • Newbie
  • i made the created the premuim and the ad said 0.99/ month for the first 3 months but when i was charged i was charged 10.99.   i would please like to know why  [redacted]
  • Maxim
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

I didn't buy anything.

Hi, when I tried to get the Student Discount last week, it said that it can't find my college, so I didn't pay for anything. Now today, it said that it has tooken $5.40 from my account. I didn't sign anything up since I can't get the student discount...

  • Newbie
  • Hi, when I tried to get the Student Discount last week, it said that it can't find my college, so I didn't pay for anything. Now today, it said that it has tooken $5.40 from my account. I didn't sign...
  • Maxim
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Problem w/premium

I just paid for the premium the 9.99 one and each time I go to the app it doesn't let me skip or pick my song and when I check on settings under subscribition it just shows me free instead of the 9.99 one

  • Newbie
  • I just paid for the premium the 9.99 one and each time I go to the app it doesn't let me skip or pick my song and when I check on settings under subscribition it just shows me free instead of the 9.9...
  • Maxim
  • Spotify Star
  • 161 Views
  • 1 replies
  • 1 likes
  • 161 Views
  • 1 replies
  • 1 likes