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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 75884 Views
  • 27 replies
  • 5 likes
  • 75884 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43293 Views
  • 19 replies
  • 2 likes
  • 43293 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31301 Views
  • 17 replies
  • 3 likes
  • 31301 Views
  • 17 replies
  • 3 likes

trial version just cost me $11.99 want to cancel

My child signed me up for a free trial version without my consent or knowledge and it has cost me $11.99 so far. How do I cancel it??

  • Newbie
  • My child signed me up for a free trial version without my consent or knowledge and it has cost me $11.99 so far. How do I cancel it??
  • 88 Views
  • 0 replies
  • 0 likes
  • 88 Views
  • 0 replies
  • 0 likes

Solved!! problem with premium

I have on 17 of April premium but on the 28 April my account went back to spotify free. what happened? how can I get my premium back I payed for it. Pls helpkind regards Anoek

  • Visitor
  • I have on 17 of April premium but on the 28 April my account went back to spotify free. what happened? how can I get my premium back I payed for it. Pls help kind regards Anoek
  • KatesHere
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Payment problem

There was a problem with the payment of my spotify. My card is not canceled , I paid last month with the same card pls help me

  • Newbie
  • There was a problem with the payment of my spotify. My card is not canceled , I paid last month with the same card pls help me
  • 121 Views
  • 0 replies
  • 0 likes
  • 121 Views
  • 0 replies
  • 0 likes

Billed Double

I've made use of the 50% student discount for the past 12 months and have just reactivated it for the next 12 months. I was however late to renew it and have ended up having to pay £10 rather than £5 for May. Since I was still a student at the time o...

  • Newbie
  • I've made use of the 50% student discount for the past 12 months and have just reactivated it for the next 12 months. I was however late to renew it and have ended up having to pay £10 rather than £5...
  • KatesHere
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

URGENT - payment problem

Yesterday I tried to subscribe the spotify student discount but I didn't conclude it.Today I got surprised when I saw that the amount of € 3,49 got out of my credit card.Why is this possible if I didn't conclude the subscription?Anyway, I want my mon...

  • Newbie
  • Yesterday I tried to subscribe the spotify student discount but I didn't conclude it. Today I got surprised when I saw that the amount of € 3,49 got out of my credit card. Why is this possible if I...
  • labelscollected
  • Community Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Cancelling premium

If I cancel my premium account and go back to normal, do my downloaded playlists still remain downloaded?

  • Casual Listener
  • If I cancel my premium account and go back to normal, do my downloaded playlists still remain downloaded?
  • KatesHere
  • Community Legend
  • 167 Views
  • 3 replies
  • 0 likes
  • 167 Views
  • 3 replies
  • 0 likes

Solved!! HELP!!!

I just signed up for Premium and downloaded it onto my laptop. Now I can't log in though. It lets me put in my username and password but it doesn't actually login. What do I do?

  • Newbie
  • I just signed up for Premium and downloaded it onto my laptop. Now I can't log in though. It lets me put in my username and password but it doesn't actually login.  What do I do?
  • gaguinhopronob
  • Casual Listener
  • 205 Views
  • 3 replies
  • 0 likes
  • 205 Views
  • 3 replies
  • 0 likes

QUIERO CAMBIAR MI SUSCRIPCION PREMIUM A GRATIS

SI CAMBIO MI SUSCRIPCION DE PREMIUM A GRATIS, LA SUSCRIPCION QUE ESTA PAGADA SE ME DEVUELVE EL DINERO O NO? AUNQUE SOLO HAYA PASADO UN DIA Y NO LA HAYA UTILIZADO?

  • Newbie
  • SI CAMBIO MI SUSCRIPCION DE PREMIUM A GRATIS, LA SUSCRIPCION QUE ESTA PAGADA SE ME DEVUELVE EL DINERO O NO? AUNQUE SOLO HAYA PASADO UN DIA Y NO LA HAYA UTILIZADO?
  • 149 Views
  • 0 replies
  • 0 likes
  • 149 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't make my payment..

Hi. I've been trying to pay my monthly subscription but it kept saying payment declined. And please activate your e commerce. And I did activate it and I even waste my money to call the bank to check again. Please advise.

  • Newbie
  • Hi. I've been trying to pay my monthly subscription but it kept saying payment declined. And please activate your e commerce. And I did activate it and I even waste my money to call the bank to check...
  • ZullyB
  • Roadie
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution me suscribi a una prueba gratis premium y mi saldo esta retenido

me acerque ami banco y me dicen que tengo un pago pendiente si yo solo probe premium y aun no termina mi prueba pero ya cancele mi suscripcion por que tengo un pago pendiente?

  • Newbie
  • me acerque ami banco y me dicen que tengo un pago pendiente si yo solo probe premium y aun no termina mi prueba pero ya cancele mi suscripcion por que tengo un pago pendiente?  
  • ZullyB
  • Roadie
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 months subscription charge

I've got a charge of two months of subscription for the last two months, what's wrong with it, want a refund of this 2 extra payments subscription

  • Newbie
  • I've got a charge of two months of subscription for the last two months, what's wrong with it, want a refund of this 2 extra payments subscription
  • ZullyB
  • Roadie
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

They do not accept my credit card (i dont speak english)

He intentando muchas veces y con varias tarjetas de crédito el suscribirme y no me aceptan. Con diferentes cuentas también y me dice que mis tarjetas necesitan una activación, en el banco dicen que se pueden usar y ya compre en otros lugares sin prob...

  • Newbie
  • He intentando muchas veces y con varias tarjetas de crédito el suscribirme y no me aceptan. Con diferentes cuentas también y me dice que mis tarjetas necesitan una activación, en el banco dicen que s...
  • 92 Views
  • 0 replies
  • 0 likes
  • 92 Views
  • 0 replies
  • 0 likes

Spotify premium

I have paid for 12 months of Spotify by using a Uni days discount, but for some reason my next payment is 02/06/2017 ?!

  • Casual Listener
  • I have paid for 12 months of Spotify by using a Uni days discount, but for some reason my next payment is 02/06/2017 ?!
  • Maxim
  • Spotify Star
  • 134 Views
  • 3 replies
  • 0 likes
  • 134 Views
  • 3 replies
  • 0 likes

Account can't redeem family subscription invite

So, my family has a plan for family subscription, I will not explain how it works, 'cause this is a forum for the community of the program that enables that option, now when the admnistrator of the account sends the link or the invite to my sister it...

  • Visitor
  • So, my family has a plan for family subscription, I will not explain how it works, 'cause this is a forum for the community of the program that enables that option, now when the admnistrator of the a...
  • Robert_W
  • Community Legend
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Student account been charged £9.99

Hi,I have been charged £9.99 on 02/05/17 however I had a student membership. Can this be rectified?Thanks.

  • Newbie
  • Hi, I have been charged £9.99 on 02/05/17 however I had a student membership. Can this be rectified? Thanks.
  • leoflic
  • Casual Listener
  • 132 Views
  • 4 replies
  • 0 likes
  • 132 Views
  • 4 replies
  • 0 likes

Premium Family Package

I already subscribe to the family package so I have two accounts and pay £14.99 a month for this service. However I have recently noticed advertisements stating you can receive a family premium package that allows up to six accounts for the same pric...

  • Newbie
  • I already subscribe to the family package so I have two accounts and pay £14.99 a month for this service. However I have recently noticed advertisements stating you can receive a family premium packa...
  • MattSuda
  • Spotify Star
  • 126 Views
  • 2 replies
  • 0 likes
  • 126 Views
  • 2 replies
  • 0 likes

Student Discount

I followed all the directions for the student discount account (canceled my existing premium, waited for the end of month, then apply for student premium. My school is on the list and it works since I had no issue whatsoever with Apple Music. I can n...

  • Newbie
  • I followed all the directions for the student discount account (canceled my existing premium, waited for the end of month, then apply for student premium. My school is on the list and it works since ...
  • Robert_W
  • Community Legend
  • 120 Views
  • 2 replies
  • 0 likes
  • 120 Views
  • 2 replies
  • 0 likes

Premium payment deletes all content

Ive had premium for about two months now. Just a few days ago I used spotify and it was fine. Log in today and all of my library songs, playlists, etc are all gone. And the date they were deleted? The same day the auto-payment went through for premiu...

  • Newbie
  • Ive had premium for about two months now. Just a few days ago I used spotify and it was fine. Log in today and all of my library songs, playlists, etc are all gone. And the date they were deleted? Th...
  • MattSuda
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Cant redeem my code

Hi i have got a code for free premium with a purchase but everyone I try redeem it it says invalid

  • Casual Listener
  • Hi i have got a code for free premium with a purchase but everyone I try redeem it it says invalid
  • Maxim
  • Spotify Star
  • 268 Views
  • 7 replies
  • 0 likes
  • 268 Views
  • 7 replies
  • 0 likes

Charged Twice

After my old debit card expired I decided to start paying through my O2 phone however after checking my bill you have charged me twice, can this be looked at please?

  • Newbie
  • After my old debit card expired I decided to start paying through my O2 phone however after checking my bill you have charged me twice, can this be looked at please?
  • Robert_W
  • Community Legend
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes