Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Regular
192404 Views
123 replies
12 likes
- 192404 Views
- 123 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Newbie
21977 Views
28 replies
4 likes
- 21977 Views
- 28 replies
- 4 likes
Superuser Contribution New phone causing issues...
I've had Spotify for over a year now with no issues. I had it on my MacBook since January and it's worked fine. I have it (currently) on my iPad since three weeks ago and it's working fine. However, when I switched from. Samsung Galaxy to an iPhone o...
I've had Spotify for over a year now with no issues. I had it on my MacBook since January and it's worked fine. I have it (currently) on my iPad since three weeks ago and it's working fine. However, ...
Roadie
154 Views
1 replies
0 likes
- 154 Views
- 1 replies
- 0 likes
Re: Premiun not working -- Need my Pre
Dear Customer Associate:I was charged for the Premium renewal of 14.00 yesterday July 30.But its still on Free mode. its driving me nuts. I tried re-downloading itand still the same. Not upgrading, it is asking me to upgrade.why should i re-do the up...
Dear Customer Associate: I was charged for the Premium renewal of 14.00 yesterday July 30. But its still on Free mode. its driving me nuts. I tried re-downloading it and still the same...
111 Views
0 replies
0 likes
- 111 Views
- 0 replies
- 0 likes
Premium
Buen díaHace un mes hice el pago para tener premium por 3 meces ya que esa era la promoción que estaban lanzando, pero me acabo de percatar que ya me está solicitando el pago de este mes¿Como se aplica la promoción?
Buen día Hace un mes hice el pago para tener premium por 3 meces ya que esa era la promoción que estaban lanzando, pero me acabo de percatar que ya me está solicitando el pago de este mes ¿Como se ...
103 Views
0 replies
0 likes
- 103 Views
- 0 replies
- 0 likes
my fido premium account is not working
i tried to enter the code i got via text but it says "Unfortunately this Premium code does not seem to be valid. Try again or contact customer service. " what to do? I tried 3 diffrent code
i tried to enter the code i got via text but it says " Unfortunately this Premium code does not seem to be valid. Try again or contact customer service. " what to do? I tried 3 diffr...
Spotify Star
185 Views
1 replies
0 likes
- 185 Views
- 1 replies
- 0 likes
Need to cancel a premium subscription I don't have access to (Ex-Girlfriend's)
Hello, I have the following issue: I'm currently paying for two premium subscriptions, one is for my account, the other is my former girlfriend's account. I'd like to cancel the latter, but I have no access to that account since I've cut ties with th...
Hello, I have the following issue: I'm currently paying for two premium subscriptions, one is for my account, the other is my former girlfriend's account. I'd like to cancel the latter, but I ...
Spotify Star
549 Views
1 replies
0 likes
- 549 Views
- 1 replies
- 0 likes
Billing for non-service
I signed up for Spotify free 6 month Premium Sub through Rogers Canada with my Facebook login. I was able to enjoy free 6 month premium service but when it ended, my Spotify service went back to free but Rogers kept on billing me until today. Even th...
I signed up for Spotify free 6 month Premium Sub through Rogers Canada with my Facebook login. I was able to enjoy free 6 month premium service but when it ended, my Spotify service went back to free...
125 Views
0 replies
0 likes
- 125 Views
- 0 replies
- 0 likes
Code von Gutscheinkarte wird nicht akzeptiert
Hallo,ich habe eine Gutscheinkarte für 10 Euro gekauft, der Code wird allerdings nicht zum Bezahlen von Spotify Premium akzeptiert.Der Verkäufer hat nochmal gecheckt und bestätigt, dass die Karte aktiviert wurde.Ich habe eine Frage mit konkretem Code...
Hallo, ich habe eine Gutscheinkarte für 10 Euro gekauft, der Code wird allerdings nicht zum Bezahlen von Spotify Premium akzeptiert. Der Verkäufer hat nochmal gecheckt und bestätigt, dass die Karte...
Spotify Star
1172 Views
1 replies
0 likes
- 1172 Views
- 1 replies
- 0 likes
I was charged my student subscription but still have the free subscription
I was charged my student subscription but still have the free subscription. I would like to know if somebody from Spotify can help me with this.
I was charged my student subscription but still have the free subscription. I would like to know if somebody from Spotify can help me with this.
Casual Listener
153 Views
1 replies
0 likes
- 153 Views
- 1 replies
- 0 likes
Spotify took money for the Student Discount even though it said it didn't.
Hello there.I canceled my premium plan and I checked out the student discount today. It said 'No money was withdrawn' after I checked if I qualified for it. However 1 hours later it took the money for it even though I canceled my premium plan. Can an...
Hello there.I canceled my premium plan and I checked out the student discount today. It said 'No money was withdrawn' after I checked if I qualified for it. However 1 hours later it took the money fo...
108 Views
0 replies
0 likes
- 108 Views
- 0 replies
- 0 likes
Solved!! Artist Account Verification Issue
Hi guys, It's been more than 2 months I am trying to link my spotify account to my artist one so that my artist account gets verified (blue check). I used this on the advice of my label : https://artists.spotify.com/ But nothing happened and it's bee...
Hi guys, It's been more than 2 months I am trying to link my spotify account to my artist one so that my artist account gets verified (blue check). I used this on the advice of my l...
Regular
304 Views
2 replies
0 likes
- 304 Views
- 2 replies
- 0 likes
My student account was verify but I did not get the discount
Dear Spotify Team,my student card was veryfied by UNIDAYs on the 01.06.2017But it was charched by spotify still the full price of 9,99€ on the 26.06 and 26.07.2017.Can you please modify my account to the discount price and pay back the to much charch...
Dear Spotify Team, my student card was veryfied by UNIDAYs on the 01.06.2017 But it was charched by spotify still the full price of 9,99€ on the 26.06 and 26.07.2017. Can you please modify my acco...
117 Views
0 replies
0 likes
- 117 Views
- 0 replies
- 0 likes
Spotify made me subscribe to family without my permisson
Title says is it all.I had student subscription before now somehow its family subscription. I just want to cancel my family sub. Not student subscription.
Title says is it all. I had student subscription before now somehow its family subscription. I just want to cancel my family sub. Not student subscription.
119 Views
0 replies
0 likes
- 119 Views
- 0 replies
- 0 likes
Solved!! Family Subscriptions
I had my two daughters and my husband in my Premium account. One week ago they received an e-mail asking to confirm their address in order to continue using the Premium account, however, they didn´t see it cause we were on vacations. Now they were tr...
I had my two daughters and my husband in my Premium account. One week ago they received an e-mail asking to confirm their address in order to continue using the Premium account, however, they didn´t ...
Spotify Star
259 Views
1 replies
0 likes
- 259 Views
- 1 replies
- 0 likes
Student Account Confirmation
Having a heck of a time getting approval/confirmation for student account. College is officially listed but cant confirm via school. Tried alt method of officialization with no success. Have school email address but no go. No word from spotify suppor...
Having a heck of a time getting approval/confirmation for student account. College is officially listed but cant confirm via school. Tried alt method of officialization with no success. Have school e...
121 Views
0 replies
0 likes
- 121 Views
- 0 replies
- 0 likes
Pagamento Premium Familiar
Já tenho 3 meses de plano familiar premium, mas neste mês o spotify me mandou um email dizendo que não pôde confirmar o pagamento e pediu a atualização dos dados, porém não consigo atualizar. O cartão não tem nenhum débito anterior e tem crédito sufi...
Já tenho 3 meses de plano familiar premium, mas neste mês o spotify me mandou um email dizendo que não pôde confirmar o pagamento e pediu a atualização dos dados, porém não consigo atualizar. O ...
Spotify Star
139 Views
1 replies
0 likes
- 139 Views
- 1 replies
- 0 likes
cobrança errada
Minha assinatura renova todo dia 28 do mês. Porém, no dia 27/07 eu alterei minha conta Premium para Família, e no mesmo dia (27/0)7 já me foi cobrado o valor da conta Familia. Se este pagamento é referente ao mês de Julho onde passei o mes inteiro ut...
Minha assinatura renova todo dia 28 do mês. Porém, no dia 27/07 eu alterei minha conta Premium para Família, e no mesmo dia (27/0)7 já me foi cobrado o valor da conta Familia. Se este pagamento é ref...
Spotify Star
142 Views
1 replies
0 likes
- 142 Views
- 1 replies
- 0 likes
Cancellation of premium
I have applied to get premium with student discount this morning but i have change my mind and i dont want to get premium. I havent received an approval mail. Can i cancel it?
I have applied to get premium with student discount this morning but i have change my mind and i dont want to get premium. I havent received an approval mail. Can i cancel it?
126 Views
0 replies
0 likes
- 126 Views
- 0 replies
- 0 likes
Subscription payment
I canceled my premium about a month and a half ago and I was charged on July 3rd & today I was just charged the fee again but it says I'm still on a free account. I would really appreciate it if I could have my money back for both of them
I canceled my premium about a month and a half ago and I was charged on July 3rd & today I was just charged the fee again but it says I'm still on a free account. I would really appreciate it if ...
Casual Listener
139 Views
1 replies
0 likes
- 139 Views
- 1 replies
- 0 likes
Superuser Contribution PAGO
Buen dia.Me gustaria saber como hacer para que el pago que realizo con mi tarjeta de credito sea diferidoa una cuota.
Buen dia. Me gustaria saber como hacer para que el pago que realizo con mi tarjeta de credito sea diferidoa una cuota.
Newbie
203 Views
2 replies
0 likes
- 203 Views
- 2 replies
- 0 likes
what wrong with the system?
I just got the premium two month ago,and my account show I am free account.Ｍy credit card has been change for 3 months already, and I can't contact anyone?
I just got the premium two month ago,and my account show I am free account. Ｍy credit card has been change for 3 months already, and I can't contact anyone?
Community Legend
148 Views
1 replies
0 likes
- 148 Views
- 1 replies
- 0 likes