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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14750 Views
  • 27 replies
  • 2 likes
  • 14750 Views
  • 27 replies
  • 2 likes

Superuser Contribution Problem getting premium

I bought the 0,99€ offer for 3 months on June the 20th but if I access my account and go to the settings it says that I have FREE subscription.The thing is that I paid with Paypal and at the time I didn't have money on it but I checked on PP account ...

  • Newbie
  • I bought the 0,99€ offer for 3 months on June the 20th but if I access my account and go to the settings it says that I have FREE subscription. The thing is that I paid with Paypal and at the time I...
  • MonicaM_Bogota
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution I already paid and I'm still free

I started a university account and was already debited from my card but it still continues as if my account were free.What should I do?

  • Newbie
  • I started a university account and was already debited from my card but it still continues as if my account were free.What should I do?
  • Aimee_T
  • Roadie
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan Familiar Premium

Como puedo comprobar que los miembros de mi Plan Familiar si viven en mi domiclio.Me llego un correo donde me indican que no lo han podico comprobar y tengo 7 dias para hacerlo o daran de baja las cuentas.

  • Newbie
  • Como puedo comprobar que los miembros de mi Plan Familiar si viven en mi domiclio. Me llego un correo donde me indican que no lo han podico comprobar y tengo 7 dias para hacerlo o daran de baja las ...
  • Aimee_T
  • Roadie
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Subscription Manager

I subscribed for family membership I have done everything but it shows my friend as manager rather than me. How can I solve this problem? Thank you in advance

  • Newbie
  • I subscribed for family membership I have done everything but it shows my friend as manager rather than me. How can I solve this problem? Thank you in advance
  • MonicaM_Bogota
  • Roadie
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola, necesito ayuda!

Me suscribo a Premium paso mi pago y todo y aún así entro a mi cuenta le doy a las canciones para seguir o cualquier otra función y me dice Suscríbete a.premium otra vez y pues supuestamente estoy escrito

  • Newbie
  • Me suscribo a Premium paso mi pago y todo y aún así entro a mi cuenta le doy a las canciones para seguir o cualquier otra función y me dice Suscríbete a.premium otra vez y pues supuestamente estoy es...
  • Aimee_T
  • Roadie
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify charge on my credit card - I have no spotify account!

Hi, I recently realized that since last year I am being charged monthly on my credit card for a subscription to Spotify that I have not hired. I have no information as to who subscribed that account using my credit card and I do not know how to cance...

  • Newbie
  • Hi,   I recently realized that since last year I am being charged monthly on my credit card for a subscription to Spotify that I have not hired. I have no information as to who subscribed that...
  • MonicaM_Bogota
  • Roadie
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution problema con la suscripción

Buen día a la comunidad, presento un problema y es frente a mi suscripción, el pasado 10 de junio cuando se encontraba aun disponible la promoción de 3 meses por 900 pesos colombianos en mi caso, realize la compra de 3 meses premium al precio normal ...

  • Newbie
  • Buen día a la comunidad, presento un problema y es frente a mi suscripción, el pasado 10 de junio cuando se encontraba aun disponible la promoción de 3 meses por 900 pesos colombianos en mi caso, rea...
  • Aimee_T
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Otros medios de pago

Sería muy conveniente que aceptaran algunos otros medios de pago, como DCB (Direct Carrier Billing: en donde el operador de telefonía carga en su facturación al cliente el costo del servicio), o también tarjetas de débito o TARJETAS DE CREDITO PREPAG...

  • Newbie
  • Sería muy conveniente que aceptaran algunos otros medios de pago, como DCB (Direct Carrier Billing: en donde el operador de telefonía carga en su facturación al cliente el costo del servicio), o tamb...
  • Aimee_T
  • Roadie
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Suscripcion

Hola, estaba suscripto con una tarjeta de crédito que se me rompió. Ya me repusieron la tarjeta pero no puedo ingresar el número de la nueva. Alguien que me asesore

  • Newbie
  • Hola, estaba suscripto con una tarjeta de crédito que se me rompió. Ya me repusieron la tarjeta pero no puedo ingresar el número de la nueva. Alguien que me asesore
  • meowismybaby15
  • Casual Listener
  • 158 Views
  • 2 replies
  • 0 likes
  • 158 Views
  • 2 replies
  • 0 likes

Superuser Contribution No me deja suscribirme

Buena tardePor alguna razon no puedo pagar para tener Premium, anteriormente tenia mi cuenta como premium, pero con otra tarjeta de crédito y pagaba sin problemas, pero al actualizar mi método de pago con la nueva tarjeta no me lo acepta con ninguna ...

  • Visitor
  • Buena tarde Por alguna razon no puedo pagar para tener Premium, anteriormente tenia mi cuenta como premium, pero con otra tarjeta de crédito y pagaba sin problemas, pero al actualizar mi método de...
  • Aimee_T
  • Roadie
  • 1120 Views
  • 1 replies
  • 0 likes
  • 1120 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Move playlists from Tidal to Spotify?

Hi I've decided to switch over to Spotify from Tidal and I'm wondering how I can transfer my playlists. I have 4500 songs in just one playlist and I really don't want to do it manually. I know there are apps like Stamp or Soundiiz but they are all pa...

  • Visitor
  • Hi I've decided to switch over to Spotify from Tidal and I'm wondering how I can transfer my playlists. I have 4500 songs in just one playlist and I really don't want to do it manually. I know there ...
  • blackarcanis
  • Roadie
  • 51629 Views
  • 1 replies
  • 0 likes
  • 51629 Views
  • 1 replies
  • 0 likes

I can't log in with my PayPal to pay my Subscribtion

Every Time i try to log in on the spotify Site with my paypal account the site realoads and i can't pay gor my subscribtion

  • Newbie
  • Every Time i try to log in on the spotify Site with my paypal account the site realoads and i can't pay gor my subscribtion
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Charged already?

I just signed up for free trial and my credit card was charged? This is crazy. Please help!

  • Newbie
  • I just signed up for free trial and my credit card was charged? This is crazy. Please help!
  • Bittencourt
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

I am being charged for spotify after cancelling. I do not think I have any other accounts and don't

I am being charged for spotify and it needs to stop. I have cancelled my subscription. I do not know if I have other accounts somewhere that are being charged and have no idea how to find them if I do. MY MARRIAGE IS SERIOUSLY GOING TO END BECAUSE OF...

  • Newbie
  • I am being charged for spotify and it needs to stop.  I have cancelled my subscription.  I do not know if I have other accounts somewhere that are being charged and have no idea how to find...
  • Maxim
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution I already subscribe to premium and doesn't work

Hi, I already paid for premium for students, send my info and get the confirmation of SheerID, they haved charged me twice and still doesn't work my premium account, I had log out and log in and still the same.... also i can't see a real help assista...

  • Newbie
  • Hi, I already paid for premium for students, send my info and get the confirmation of SheerID, they haved charged me twice and still doesn't work my premium account, I had log out and log in and stil...
  • Aimee_T
  • Roadie
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cuenta no me permite actualizar dirección y código postal del nuevo país de residencia

Hola mi cuenta no permite actualizar dirección y código postal de mi nueva residencia por lo que no podemos actualizar o crear un nuevo plan familiar con mi esposo gracias por la ayuda

  • Visitor
  • Hola mi cuenta no permite actualizar dirección y código postal de mi nueva residencia por lo que no podemos actualizar o crear un nuevo plan familiar con mi esposo    gracias por la ayuda
  • Aimee_T
  • Roadie
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify dont let me pay with debit card

I have been tried to pay de family premium but Spotify told that there's something wrong with my card, but I tried with 3 different cards and it's the same.Why is this happening?

  • Newbie
  • I have been tried to pay de family premium but Spotify told that there's something wrong with my card, but I tried with 3 different cards and it's the same. Why is this happening?
  • Aimee_T
  • Roadie
  • 196 Views
  • 2 replies
  • 0 likes
  • 196 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify premium 7 day free trial

Hello, this is my first time getting a Spotify account and my friend has told that there is a 7 day free trial offer that should pop up to me. I got the offer and I pressed " got it " and it still has been doing the same thing and not letting me have...

  • Newbie
  • Hello, this is my first time getting a Spotify account and my friend has told that there is a 7 day free trial offer that should pop up to me. I got the offer and I pressed " got it " and it still ha...
  • Aimee_T
  • Roadie
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription changed itself from student to family subscription!

I was using spotify's discount for students for a month. I DID NOT change anything in the account yet subscription changed from student to family plan. Which is 3 times the price. I haven't authorized any changes to my subscription and my account hav...

  • Newbie
  • I was using spotify's discount for students for a month. I DID NOT change anything in the account yet subscription changed from student to family plan. Which is 3 times the price. I haven't authorize...
  • Aimee_T
  • Roadie
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

Gift Card

Hi community!!I bought in Italy 2 gift cards (physical card, not on line) to offer 1 year Spotify Premium to a an Irish friend.I saw that the gift-card code could be used only in Italy.Do I have the option to transfer these 2 gift-cards to his accoun...

  • Newbie
  • Hi community!! I bought in Italy 2 gift cards (physical card, not on line) to offer 1 year Spotify Premium to a an Irish friend. I saw that the gift-card code could be used only in Italy. Do I hav...
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes