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Subscriptions

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Sajjadsiyam
  • Casual Listener
  • 187214 Views
  • 118 replies
  • 12 likes
  • 187214 Views
  • 118 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 21205 Views
  • 28 replies
  • 4 likes
  • 21205 Views
  • 28 replies
  • 4 likes

Gift Cart Problem

Hi!I bought six giftcards for 20PLN (one month subscription). I have already used four of them. The ones, which I tried to use aren't working. When I enter the code, a message is shown and it says: "Unfortunately, something went wrong. Try again.". I...

  • Newbie
  • Hi! I bought six giftcards for 20PLN (one month subscription). I have already used four of them. The ones, which I tried to use aren't working. When I enter the code, a message is shown and it says:...
  • kas0403
  • Music Fan
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Trying to set up account

My premium ran up so I just did the 12 month 1 time payment and it did nothing for me

  • Newbie
  • My premium ran up so I just did the 12 month 1 time payment and it did nothing for me
  • Deadgothgf
  • Casual Listener
  • 1549 Views
  • 1 replies
  • 0 likes
  • 1549 Views
  • 1 replies
  • 0 likes

Descuento estudiantes descontó el cobro pero no me paso a spotify premium

Estaba pasandome a spotify premium con el descuento de estudiantes, cuando al pagar me sale un mensaje que decia que no se iba a descontar ningun pago hasta haber verificado que mi institucion academica figurara para el descuento de estudiantes, lo h...

  • Newbie
  • Estaba pasandome a spotify premium con el descuento de estudiantes, cuando al pagar me sale un mensaje que decia que no se iba a descontar ningun pago hasta haber verificado que mi institucion academ...
  • 365 Views
  • 0 replies
  • 0 likes
  • payed but have no service
    Spotify descuento estudiantes
  • 365 Views
  • 0 replies
  • 0 likes

Pay for premium only half of it works

I recently bought spotify premium and my premium only half way works. I can play any song and download music but I don't have an unlimited amount of skips and can't make a queue. I was Also charged twice and I'm not sure how to fix it

  • Newbie
  • I recently bought spotify premium and my premium only half way works. I can play any song and download music but I don't have an unlimited amount of skips and can't make a queue. I was Also charged t...
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

Cargo que no reconozco

Hola,Desde el mes de abril me están haciendo un cargo adicional que no reconozco, solo tengo una cuenta Premium de lo cual estoy absolutamente segura, de cualquier forma ya realice el procedimiento de revisar mis cuentas de correo electrónico para ve...

  • Newbie
  • Hola, Desde el mes de abril me están haciendo un cargo adicional que no reconozco, solo tengo una cuenta Premium de lo cual estoy absolutamente segura, de cualquier forma ya realice el procedimiento...
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

Superuser Contribution Error en revalidación de cuenta familiar

Me llegó un correo para revalidar mi cuenta de plan familiar por que se renovó la tarjeta de credito de mi hermano, me pidieron ingresar mi código postal, me equivoqué al escribirlo y una semanda despues me llegó un correo diciendo que nu pudieron va...

  • Newbie
  • Me llegó un correo para revalidar mi cuenta de plan familiar por que se renovó la tarjeta de credito de mi hermano, me pidieron ingresar mi código postal, me equivoqué al escribirlo y una semanda des...
  • MonicaM_Bogota
  • Roadie
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution En mi app aparece algo diferente que la cuenta

Es que en la aplicación de Spotify me aparece que tengo la suscripción (si, tengo y la pago) pero cuánto me meto al soporte me dice que cuento con la gratis, ¿que tengo que hacer?

  • Newbie
  • Es que en la aplicación de Spotify me aparece que tengo la suscripción (si, tengo y la pago) pero cuánto me meto al soporte me dice que cuento con la gratis, ¿que tengo que hacer?
  • MonicaM_Bogota
  • Roadie
  • 561 Views
  • 1 replies
  • 0 likes
  • 561 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

I can't log in, i don't remember my email login and password, but I have got premium. Can I get my account back? Please help!!

  • Newbie
  • I can't log in, i don't remember my email login and password, but I have got premium. Can I get my account back? Please help!!
  • MonicaM_Bogota
  • Roadie
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Question about the Premium subscription length

This question might me seem like a cheapskate lol, but I was wondering, does the Premium subscription expire 30 days after purchasing at like 12:01am, or does it last exactly 30 days from the time you bought it? For example, let's say I bought it on ...

  • Newbie
  • This question might me seem like a cheapskate lol, but I was wondering, does the Premium subscription expire 30 days after purchasing at like 12:01am, or does it last exactly 30 days from the time yo...
  • 177 Views
  • 0 replies
  • 0 likes
  • 177 Views
  • 0 replies
  • 0 likes

Payment problem

Hey, so I paid for my spotify premium with a Gift Card and even got a receipt in the mail confirming the payment. However, spotify stopped my premium account, saying that the payment failed, and when I tried paying with the Gift Card again, it says t...

  • Casual Listener
  • Hey, so I paid for my spotify premium with a Gift Card and even got a receipt in the mail confirming the payment. However, spotify stopped my premium account, saying that the payment failed, and when...
  • JoyDown
  • Casual Listener
  • 222 Views
  • 2 replies
  • 0 likes
  • 222 Views
  • 2 replies
  • 0 likes

I paid for Premium, still FREE status...

I’ve had Spotify Premium for years, I recently had to update my payment method. The Premium payment went through and shows up on my charges however my account is still on the free status and not Premium.. I can’t use any Premium features either. Plea...

  • Casual Listener
  • I’ve had Spotify Premium for years, I recently had to update my payment method. The Premium payment went through and shows up on my charges however my account is still on the free status and not Prem...
  • MattSuda
  • Spotify Star
  • 420 Views
  • 4 replies
  • 0 likes
  • 420 Views
  • 4 replies
  • 0 likes

Family Add on

I had my fiancé on my family add on however was recently removed and now cannot add her again.Help before I go back to Apple Music

  • Newbie
  • I had my fiancé on my family add on however was recently removed and now cannot add her again. Help before I go back to Apple Music
  • 114 Views
  • 0 replies
  • 1 likes
  • 114 Views
  • 0 replies
  • 1 likes

Superuser Contribution I WAS CHARGED 3 TIMES

my credit card was charged $4.99. 3 times in past two days but my account is still "free". What the **bleep** is going on?

  • Casual Listener
  • my credit card was charged $4.99. 3 times in past two days but my account is still "free". What the **bleep** is going on? 
  • MonicaM_Bogota
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium account is not working

Hi, Spotify charged me for premium account but my account is not premium.I've check my account is under 'free subscription' .Please help.Thanks.

  • Visitor
  • Hi,     Spotify charged me for premium account but my account is not premium. I've check my account is under 'free subscription' .Please help. Thanks.
  • MonicaM_Bogota
  • Roadie
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution SUBSCRIPTION PROBLEM WITH MASTERCARD

I've been trying to subscribe for the "Premium for Students" offer since yesterday, and whenever I try to enter my card's credentials, it shows me:Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. ...

  • Newbie
  • I've been trying to subscribe for the "Premium for Students" offer since yesterday, and whenever I try to enter my card's credentials, it shows me: Oops, seems your card or payment provider is havi...
  • MonicaM_Bogota
  • Roadie
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Superuser Contribution When I updated the Spotify App, premium stopped working

I updated the app last tuesday i think, and then the other day, I was surprised that I've lost my downloaded songs and cant play it offline. When I checked my account it's on free subscription. I subscribed to premium via visa card last april 2017. C...

  • Newbie
  • I updated the app last tuesday i think, and then the other day, I was surprised that I've lost my downloaded songs and cant play it offline. When I checked my account it's on free subscription. I sub...
  • MonicaM_Bogota
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for premium, not getting it

As typing is much easier on a computer, I used that to purchase premium. But on my phone, which has the same Spotify account, I don't have benefits. I used to have benefits on both my phone and computer. Now I don't.

  • Newbie
  • As typing is much easier on a computer, I used that to purchase premium. But on my phone, which has the same Spotify account, I don't have benefits. I used to have benefits on both my phone and compu...
  • MonicaM_Bogota
  • Roadie
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription not synching

Spotify is recognising that i've subscribed to Premium through my telephone provider but my apps aren't. I've cleared the cache, i've used the "logout all" option and reinstalled to no avail. What else can I do ? Thanks

  • Newbie
  • Spotify is recognising that i've subscribed to Premium through my telephone provider but my apps aren't. I've cleared the cache, i've used the "logout all" option and reinstalled to no avail.  ...
  • MonicaM_Bogota
  • Roadie
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes