Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
Hi I have joined the family subscription from premium, I have invited my wife who was also on premium but she cannot seem to join the family subscription option. She has always logged into spotify via facebook... Any ideas to get her current subscrip...
I though premium subscription for 1 month but the fact just active for 12 days then it return to free with **bleep**ing ads? are you kidding me?
Hi!I've been using spotify premiun for so many years and now I want to get the students discount. I did the whole process, but I still have to pay 9.99€ as always. I tried to do it many times and it tells me that I already got the discount, when I am...
I have been locked out of my Spotify account because the country on my profile doesnt match the country I am in (I moved to Canada from Australia 7 months ago). When changing the country and updating the payment to a Canadian issued card, I am being ...
I just did a student account and after I paid and received the credit card message of confirmation I went back on the page and my premium account didn't start, what I'm sopoose to do, I'm paying and can't cancel because it's like it doens't exist and...
I have spotify premium and I entered all my details correctly and checked several times to be sure but every month spotify is taking the money out of my mothers bank account? this shouldn't be happening and is very annoying cause ive updated and made...
IMy 2 accounts show free subscription but I get charged $10.95 each month? Can someone help me understand and let me know if I can cancel whatever i have? thanks
My free months is appariently up and I was charged but I recieved no notice that my trial was up as i do not wish to continue using the app and would like my money back
Since September 2016 I have linked my Spotify and Xs4all profile, which entitled me to an all inclusive Premium Spotify subscription. Nevertheless Spotify has charged me EUR 9,99 per month ever since, which effectively made me pay twice for one accou...
I applied for seven days premium free and it continued being free account after restart the app. I paid 0,99 for three months and it continue being free account and now the option of the offer disappeared and it's 5,99 for a month, but the mine conti...
I've done all the troubleshooting , closed two accounts I made prior to the one I use now with Student Premium. My bank has confirmed to premium payments have went through and I still am not able to use premium. logged off , logged back in , logged o...
I want to CANCELL THIS BULL**bleep** TODAY (ASAP) YOU CHARGED MY CARD ON THE 5/3 9.99 AND 5/18 14.99 PUT MY MONEY BACK AND CANCEL THE FAKE # 0N BANK STATEMENT FOR YOU IS SPOTIFY USA 646-837-5380. I WILL HAPPLY GO BACK TO LOCAL STATIONS HONEST COMPANI...
My Spotify account was under premium family up till even yesterday and suddenly today it's free? What happened Spotify how do I fix this
i had a spotify premium account, which was connected to my facebook account and was paid for by my dad. he cancelled the subscription without telling me and now i can't connect to it. i'd like to pay for it on my own, but i want my spotify account th...
So I dident realize I was offered a free membership as part of my cell phone package and have been paying for Premium for the last few months. Is there any way I can be reimbursed for those months
Ödeme gerçekleşmiyorÖnemli
I'm a premium user, and I changed to family. I already sent an invitation to my roomie, typed his email, but he is not receiving any messages from spotify. How can I solve this issue?
Hi there,I finally decided to try out Spotify but ended up not getting the correct deal when I checked out, for some reason. I wanted to get the $0.99 for 3 months deal, but when I checked my credit card statement it now says I was charged for $0.99,...
The search music isn't working it's saying I'm not connected to the internet but I am. Everything else works I can play music from daily mixes but I can't search for different music.Also. My weekly mix used to be awesome. But in the last week it suck...
My wife and I have individual premium accounts. We want to move to a family plan, but im afraid that we will lose our playlists and preferences. Is that possible? Or nothing change? Thanks a lot Gaston (Argentina)