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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83578 Views
  • 30 replies
  • 5 likes
  • 83578 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45681 Views
  • 19 replies
  • 3 likes
  • 45681 Views
  • 19 replies
  • 3 likes

Family subscription problems with facebook account

Hi I have joined the family subscription from premium, I have invited my wife who was also on premium but she cannot seem to join the family subscription option. She has always logged into spotify via facebook... Any ideas to get her current subscrip...

  • Newbie
  • Hi  I have joined the family subscription from premium, I have invited my wife who was also on premium but she cannot seem to join the family subscription option. She has always logged into spo...
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Premium Just Active for 12 Days not A Month

I though premium subscription for 1 month but the fact just active for 12 days then it return to free with **bleep**ing ads? are you kidding me?

  • Casual Listener
  • I though premium subscription for 1 month but the fact just active for 12 days then it return to free with **bleep**ing ads? are you kidding me?
  • MonicaM_Bogota
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution student discount

Hi!I've been using spotify premiun for so many years and now I want to get the students discount. I did the whole process, but I still have to pay 9.99€ as always. I tried to do it many times and it tells me that I already got the discount, when I am...

  • Newbie
  • Hi! I've been using spotify premiun for so many years and now I want to get the students discount. I did the whole process, but I still have to pay 9.99€ as always. I tried to do it many times and i...
  • MonicaM_Bogota
  • Roadie
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issues Changing Country

I have been locked out of my Spotify account because the country on my profile doesnt match the country I am in (I moved to Canada from Australia 7 months ago). When changing the country and updating the payment to a Canadian issued card, I am being ...

  • Newbie
  • I have been locked out of my Spotify account because the country on my profile doesnt match the country I am in (I moved to Canada from Australia 7 months ago). When changing the country and updating...
  • MonicaM_Bogota
  • Roadie
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution I paid but my premium don't start working

I just did a student account and after I paid and received the credit card message of confirmation I went back on the page and my premium account didn't start, what I'm sopoose to do, I'm paying and can't cancel because it's like it doens't exist and...

  • Newbie
  • I just did a student account and after I paid and received the credit card message of confirmation I went back on the page and my premium account didn't start, what I'm sopoose to do, I'm paying...
  • MonicaM_Bogota
  • Roadie
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution HELP being charged wrong

I have spotify premium and I entered all my details correctly and checked several times to be sure but every month spotify is taking the money out of my mothers bank account? this shouldn't be happening and is very annoying cause ive updated and made...

  • Newbie
  •   I have spotify premium and I entered all my details correctly and checked several times to be sure but every month spotify is taking the money out of my mothers bank account? this shouldn't b...
  • MonicaM_Bogota
  • Roadie
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Superuser Contribution 10.95 fee each month?

IMy 2 accounts show free subscription but I get charged $10.95 each month? Can someone help me understand and let me know if I can cancel whatever i have? thanks

  • Newbie
  • IMy 2 accounts show free subscription but I get charged $10.95 each month? Can someone help me understand and let me know if I can cancel whatever i have? thanks  
  • MonicaM_Bogota
  • Roadie
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charge without notice

My free months is appariently up and I was charged but I recieved no notice that my trial was up as i do not wish to continue using the app and would like my money back

  • Newbie
  • My free months is appariently up and I was charged but I recieved no notice that my trial was up as i do not wish to continue using the app and would like my money back
  • MonicaM_Bogota
  • Roadie
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double payment of subscription fee

Since September 2016 I have linked my Spotify and Xs4all profile, which entitled me to an all inclusive Premium Spotify subscription. Nevertheless Spotify has charged me EUR 9,99 per month ever since, which effectively made me pay twice for one accou...

  • Newbie
  • Since September 2016 I have linked my Spotify and Xs4all profile, which entitled me to an all inclusive Premium Spotify subscription. Nevertheless Spotify has charged me EUR 9,99 per month ever since...
  • MonicaM_Bogota
  • Roadie
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Solved!! Can't get premium

I applied for seven days premium free and it continued being free account after restart the app. I paid 0,99 for three months and it continue being free account and now the option of the offer disappeared and it's 5,99 for a month, but the mine conti...

  • Casual Listener
  • I applied for seven days premium free and it continued being free account after restart the app. I paid 0,99 for three months and it continue being free account and now the option of the offer disapp...
  • OptimuzKrice
  • Roadie
  • 679 Views
  • 3 replies
  • 0 likes
  • 679 Views
  • 3 replies
  • 0 likes

Premium Payment

I've done all the troubleshooting , closed two accounts I made prior to the one I use now with Student Premium. My bank has confirmed to premium payments have went through and I still am not able to use premium. logged off , logged back in , logged o...

  • Casual Listener
  • I've done all the troubleshooting , closed two accounts I made prior to the one I use now with Student Premium. My bank has confirmed to premium payments have went through and I still am not able to ...
  • Jacob
  • Community Legend
  • 354 Views
  • 3 replies
  • 0 likes
  • 354 Views
  • 3 replies
  • 0 likes

Re: Double Charged

I want to CANCELL THIS BULL**bleep** TODAY (ASAP) YOU CHARGED MY CARD ON THE 5/3 9.99 AND 5/18 14.99 PUT MY MONEY BACK AND CANCEL THE FAKE # 0N BANK STATEMENT FOR YOU IS SPOTIFY USA 646-837-5380. I WILL HAPPLY GO BACK TO LOCAL STATIONS HONEST COMPANI...

  • Newbie
  • I want to CANCELL THIS BULL**bleep** TODAY (ASAP) YOU CHARGED MY CARD ON THE 5/3 9.99 AND 5/18 14.99 PUT MY MONEY BACK AND CANCEL THE FAKE # 0N BANK STATEMENT FOR YOU IS SPOTIFY USA 646-837-5380. I W...
  • 287 Views
  • 0 replies
  • 0 likes
  • 287 Views
  • 0 replies
  • 0 likes

Premium to Free

My Spotify account was under premium family up till even yesterday and suddenly today it's free? What happened Spotify how do I fix this

  • Casual Listener
  • My Spotify account was under premium family up till even yesterday and suddenly today it's free? What happened Spotify how do I fix this
  • Mandy2707
  • Casual Listener
  • 635 Views
  • 8 replies
  • 0 likes
  • 635 Views
  • 8 replies
  • 0 likes

getting my premium back

i had a spotify premium account, which was connected to my facebook account and was paid for by my dad. he cancelled the subscription without telling me and now i can't connect to it. i'd like to pay for it on my own, but i want my spotify account th...

  • Newbie
  • i had a spotify premium account, which was connected to my facebook account and was paid for by my dad. he cancelled the subscription without telling me and now i can't connect to it. i'd like to pay...
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

Premium membership va rogers

So I dident realize I was offered a free membership as part of my cell phone package and have been paying for Premium for the last few months. Is there any way I can be reimbursed for those months

  • Newbie
  • So I dident realize I was offered a free membership as part of my cell phone package and have been paying for Premium for the last few months. Is there any way I can be reimbursed for those months
  • 235 Views
  • 0 replies
  • 0 likes
  • 235 Views
  • 0 replies
  • 0 likes

Family plan is not working

I'm a premium user, and I changed to family. I already sent an invitation to my roomie, typed his email, but he is not receiving any messages from spotify. How can I solve this issue?

  • Newbie
  • I'm a premium user, and I changed to family. I already sent an invitation to my roomie, typed his email, but he is not receiving any messages from spotify. How can I solve this issue? 
  • LEXILAW
  • Newbie
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Charged $10 for 1 month, instead of $0.99 for 3 months

Hi there,I finally decided to try out Spotify but ended up not getting the correct deal when I checked out, for some reason. I wanted to get the $0.99 for 3 months deal, but when I checked my credit card statement it now says I was charged for $0.99,...

  • Casual Listener
  • Hi there, I finally decided to try out Spotify but ended up not getting the correct deal when I checked out, for some reason. I wanted to get the $0.99 for 3 months deal, but when I checked my credi...
  • OrionsNebula3
  • Casual Listener
  • 650 Views
  • 1 replies
  • 0 likes
  • 650 Views
  • 1 replies
  • 0 likes

Search not working.

The search music isn't working it's saying I'm not connected to the internet but I am. Everything else works I can play music from daily mixes but I can't search for different music.Also. My weekly mix used to be awesome. But in the last week it suck...

  • Newbie
  • The search music isn't working it's saying I'm not connected to the internet but I am. Everything else works I can play music from daily mixes but I can't search for different music. Also. My week...
  • detective889
  • Roadie
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

Solved!! Help!! Premium to Family Plan

My wife and I have individual premium accounts. We want to move to a family plan, but im afraid that we will lose our playlists and preferences. Is that possible? Or nothing change? Thanks a lot Gaston (Argentina)

  • Newbie
  • My wife and I have individual premium accounts. We want to move to a family plan, but im afraid that we will lose our playlists and preferences. Is that possible? Or nothing change?   Thanks a...
  • Maxim
  • Spotify Star
  • 878 Views
  • 1 replies
  • 0 likes
  • Family Plan
    Help
    Premium
  • 878 Views
  • 1 replies
  • 0 likes