Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
69661 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
133899 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
71378 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
254746 Views
156 replies
13 likes
Hi! I got an email from Spotify asking me to activate Spotify premium for 6 months, only 9 SEK. Can I trist this email or could it be a spam?Thank you / Roger, Stockholm Sweden
Hi! I got an email from Spotify asking me to activate Spotify premium for 6 months, only 9 SEK. Can I trist this email or could it be a spam? Thank you / Roger, Stockholm Sweden
Newbie
455 Views
4 replies
0 likes
Hey. I would like to move to Spotify Family because my other family member would like to listen to music too. However I have an active Premium Subscription. Will activating Premium for Family charge me 2nd time for my account?
Hey. I would like to move to Spotify Family because my other family member would like to listen to music too. However I have an active Premium Subscription. Will activating Premium for Family charge ...
166 Views
0 replies
0 likes
Hi, I bought premium, as I always do. It says on my acct that I have premium, but then it shows a message saying, change yourself to premium. It doesn't allow me to skip songs or go back. It seems like if I were on a free trial but I paid. What shoul...
Hi, I bought premium, as I always do. It says on my acct that I have premium, but then it shows a message saying, change yourself to premium. It doesn't allow me to skip songs or go back. It seems li...
Newbie
313 Views
3 replies
0 likes
I am a premium member through iTunes and I cannot upgrade to the family membershipHow can I or if I unsubscribe through apple can I get the same accounts with same playlists if I open a family account direct ?
I am a premium member through iTunes and I cannot upgrade to the family membership How can I or if I unsubscribe through apple can I get the same accounts with same playlists if I open a family ac...
Spotify Star
251 Views
1 replies
0 likes
cancelled my previous debit card that was connected to my spotify because it was stolen. trying to update new card payment info but it keeps saying that my card is having issues. went to the bank, card is fine. this is a very inconvenient problem and...
cancelled my previous debit card that was connected to my spotify because it was stolen. trying to update new card payment info but it keeps saying that my card is having issues. went to the bank, ca...
Newbie
278 Views
2 replies
0 likes
I have paid for Spotify premium for about 6 months now, until recently. I got hired at Starbucks and cancelled my premium upon finding out they offer it for free. After setting up my Starbucks premium under the same account, everything seemed fine. I...
I have paid for Spotify premium for about 6 months now, until recently. I got hired at Starbucks and cancelled my premium upon finding out they offer it for free. After setting up my Starbucks premiu...
309 Views
0 replies
0 likes
So before last month's payment I changed my payment to a new card. On the receipt it says the subscription was paid on 7/29 (with my new card), but when I check with my bank, no charge was made. It was not charged on the previous card that I changed ...
So before last month's payment I changed my payment to a new card. On the receipt it says the subscription was paid on 7/29 (with my new card), but when I check with my bank, no charge was made. It w...
146 Views
0 replies
0 likes
I started trial yesterday & was charged $4.99 + NSF fees for not having that!!!!!!! This is rediculous and i shouldn't have to worry about this if it claims it won't charge!!!
I started trial yesterday & was charged $4.99 + NSF fees for not having that!!!!!!! This is rediculous and i shouldn't have to worry about this if it claims it won't charge!!!
Spotify Star
213 Views
1 replies
0 likes
Hey there, I just put in my info to get the 30 day premium, when I went back to my Playlist, I was able to download and manually select songs I wanted to listen to, however for some reason the ability to skip songs and choose whether I want to shuffl...
Hey there, I just put in my info to get the 30 day premium, when I went back to my Playlist, I was able to download and manually select songs I wanted to listen to, however for some reason the abilit...
122 Views
0 replies
0 likes
i invite my famiy members but it says invite pending and now email is received to join.i have already been charged the family rate so i know thats not the issue.any suggestions on how to solve this issue?
i invite my famiy members but it says invite pending and now email is received to join.i have already been charged the family rate so i know thats not the issue.any suggestions on how to solve this i...
151 Views
0 replies
0 likes
I paid for the wrong account and I was wondering if anyone knows what I need to do to get it switch to the right account
I paid for the wrong account and I was wondering if anyone knows what I need to do to get it switch to the right account
166 Views
0 replies
0 likes
No consigo cambiar mi forma de pago por mi tarjeta nueva. Perdí la q estaba y la nueva no es aceptada aunque fue autorizada y todo. Como puedo hacer?
No consigo cambiar mi forma de pago por mi tarjeta nueva. Perdí la q estaba y la nueva no es aceptada aunque fue autorizada y todo. Como puedo hacer?
141 Views
0 replies
0 likes
I just bought premium subscription right now but I didn't realize that I logged on my old Spotify account that I do not use anymore and I purchase the premium subscription. Is there any possible way I can change the subscription to the current accoun...
I just bought premium subscription right now but I didn't realize that I logged on my old Spotify account that I do not use anymore and I purchase the premium subscription. Is there any possible way ...
144 Views
0 replies
0 likes
Tengo hasta 4 cargos por spotify en el mes en mi tarjeta y solo una cuenta te go.. necesito ayuda
Tengo hasta 4 cargos por spotify en el mes en mi tarjeta y solo una cuenta te go.. necesito ayuda
Casual Listener
558 Views
3 replies
0 likes
So I started my Month of premium trial and I plan to not cancel it when it expires but it's been about an hour or so (I think) and it still says my account is free on the mobile app. Did I do something wrong?
So I started my Month of premium trial and I plan to not cancel it when it expires but it's been about an hour or so (I think) and it still says my account is free on the mobile app. Did I do somethi...
167 Views
0 replies
0 likes
Hello my name is Ricardo from Bogota Colombia Pay spotify for a one-year plan date(October 18, 2016 )and two months without subcription. I have tried to communicate with spotify there is some line or service for contact I need to solve this problem a...
Hello my name is Ricardo from Bogota Colombia Pay spotify for a one-year plan date(October 18, 2016 )and two months without subcription. I have tried to communicate with spotify there is some li...
162 Views
0 replies
0 likes
I let someone else use my credit card on a monthly subscription. He's no longer talking to me and won't delete my card from his account. He logs in with his Facebook account so I can't get in there to delete it. Is there a way to get Spotify to stop ...
I let someone else use my credit card on a monthly subscription. He's no longer talking to me and won't delete my card from his account. He logs in with his Facebook account so I can't get in there t...
Casual Listener
454 Views
2 replies
0 likes
Gostaria de comprar a versão premium para meu namorado que acabou de cancelar a dele, como faço isso? Ele adora o Spotify e não quer fixar sem.
Gostaria de comprar a versão premium para meu namorado que acabou de cancelar a dele, como faço isso? Ele adora o Spotify e não quer fixar sem.
204 Views
0 replies
0 likes
I was charged the full price for Spotify premium but i signed up for the student discount and have been previously billed as such
I was charged the full price for Spotify premium but i signed up for the student discount and have been previously billed as such
150 Views
0 replies
0 likes
So I've been using spotify for almost a year now with the student discount. I've recently looked at my bank statements and noticed in June & July I got charged 10.96 then two days later another 5.48. Why didn't spotify email me about this change and ...
So I've been using spotify for almost a year now with the student discount. I've recently looked at my bank statements and noticed in June & July I got charged 10.96 then two days later another 5...
171 Views
0 replies
0 likes
