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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5341 Views
  • 23 replies
  • 2 likes
  • 5341 Views
  • 23 replies
  • 2 likes

Superuser Contribution I can not use preminium

hello.I paid 6.99 TL for student preminium yesterday.Here bills.But I can not use preminium yet. my account's mail is ******************.But,when I paid for student preminium,I use school's email.*********************************.Because I confuse.Us...

  • Newbie
  • hello.I paid 6.99 TL for student preminium yesterday.Here bills.But I can not use preminium yet. my account's mail is ******************.But,when I paid for student preminium,I ...
  • Julian
  • Moderator
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Probleme

Ich habe für Spotify am 7.Juni über Paypal Premium bezahlt jedoch sagt mir Spotify seit heute das ich kein Premium habe. Ich brauch dabei mal bitte hilfe und zwar dingend. Danke

  • Newbie
  • Ich habe für Spotify am 7.Juni über Paypal Premium bezahlt jedoch sagt mir Spotify seit heute das ich kein Premium habe.      Ich brauch dabei mal bitte hilfe und zwar dingen...
  • Julian
  • Moderator
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Spotify Premium activated without my permission

Hello:) I don't know what happened. I was just listening to music and decided to make a new playlist on my phone. So I added the music but suddenly a blue screen came up and said "Premium Testversion activating. Please wait..." I dont want it, can I ...

  • Newbie
  • Hello:) I don't know what happened. I was just listening to music and decided to make a new playlist on my phone. So I added the music but suddenly a blue screen came up and said "Premium Testversion...
  • Maxim
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Fail to renew subscription - Need help

My credit card is blocked due to withdraw without my permission. Which means that spotify ins't able to withdraw the money right now, and that sucks because i have to wait 2-3 week before my new Credit card arrives. So my question is... Is there anyw...

  • Casual Listener
  • My credit card is blocked due to withdraw without my permission.  Which means that spotify ins't able to withdraw the money right now, and that sucks because i have to wait 2-3 week before my n...
  • KatesHere
  • Community Legend
  • 160 Views
  • 3 replies
  • 0 likes
  • 160 Views
  • 3 replies
  • 0 likes

Problemas com acesso dos membros do Premium Familiar

Bom Dia, Sou o titular de um plano premium familiar e dois membros fomos excluídos do plano e não conseguem retornar, sendo que o pagamento da assinatura continua sendo efetuado e já seguimos todos os passos que foram informados.O que pode ser feito?...

  • Casual Listener
  • Bom Dia,   Sou o titular de um plano premium familiar e dois membros fomos excluídos do plano e não conseguem retornar, sendo que o pagamento da assinatura continua sendo efetuado e ...
  • thiago-149
  • Casual Listener
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Refund not given

Hi,I spoke to someone on the 4th of June about getting a refund as my Facebook connected account stopped me being able to access it to cancel it. The man kindly gave me a new account by freeing up my email and said he was processing a refund of 9.99G...

  • Newbie
  • Hi, I spoke to someone on the 4th of June about getting a refund as my Facebook connected account stopped me being able to access it to cancel it. The man kindly gave me a new account by freeing up ...
  • Jack
  • Roadie
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment changing date

Hello, I have premium account and my account recipent will change 29.06.2017 from 9.99TL to 13.99 TL. (TL=TURKISH LIRA)I checked my invoices list and I see this month (29.05.2017)I paid 13.99TL. This amount is wrong for this month payment.thank you.

  • Newbie
  • Hello,   I have premium account and my account recipent will change 29.06.2017 from 9.99TL to 13.99 TL. (TL=TURKISH LIRA) I checked my invoices list and I see this month  (29.05.2017)I pa...
  • Jack
  • Roadie
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged 3 times for premium and never bought it

I have been charged 3 times for premium since March and never paid for it. How can I get the charges taken off of my bank account?

  • Casual Listener
  • I have been charged 3 times for premium since March and never paid for it. How can I get the charges taken off of my bank account?
  • Jack
  • Roadie
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution No verification code

please help. It's been a day and i havent received the verification code. What to do?

  • Casual Listener
  • please help. It's been a day and i havent received the verification code. What to do?
  • Jack
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify dont accept my credit card

I tried to paid many times to start my premium suscription, but appears a message ("your Bank supplier is having a bad day, try later"). And I Actually call to my bank, and they said that everything is in order, so ¿Why is the reason why I can not su...

  • Newbie
  • I tried to paid many times to start my premium suscription, but appears a message ("your Bank supplier is having a bad day, try later"). And I Actually call to my bank, and they said that everything ...
  • Jack
  • Roadie
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Help

I payed for My three months premium, but My account is still on FREE. What do I do?

  • Newbie
  • I payed for My three months premium, but My account is still on FREE. What do I do?
  • shere92
  • Gig Goer
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Was charged for spotify premium but my account hasn't been made premium yet.

I paid for spotify premium but in the app it says that my account is still free. I clicked "go premium" but it wouldn't connect. I tried on 3 different WiFi connections and even tried to connect with my data but it still says that my account is a fre...

  • Casual Listener
  • I paid for spotify premium but in the app it says that my account is still free. I clicked "go premium" but it wouldn't connect. I tried on 3 different WiFi connections and even tried to connect with...
  • kejt_
  • Community Legend
  • 338 Views
  • 3 replies
  • 0 likes
  • 338 Views
  • 3 replies
  • 0 likes

PayPal statement - paid. Spotify in browser - paid. Spotify app - free

I have paid my monthly subscription fee for premium, however unable to use premium features.Says I am a premium user on the Spotify website but when I go into the app it says I'm a Spotify free user.Have logged out and in again many times and still t...

  • Newbie
  • I have paid my monthly subscription fee for premium, however unable to use premium features. Says I am a premium user on the Spotify website but when I go into the app it says I'm a Spotify free use...
  • Maxim
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Family plan

Trying to upgrade to a family plan. I have cancelled my subscription thru Apple. I'm hoping that I can sign up directly with Spotify after the 23rd when my subscription ends under the same email. Please help

  • Casual Listener
  • Trying to upgrade to a family plan. I have cancelled my subscription thru Apple. I'm hoping that I can sign up directly with Spotify after the 23rd when my subscription ends under the same email. Ple...
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

premium did not work and i PAYY

a few hours ago i pay with my credit card in the web page the promo: 99 for 3 months, the payment work,because they send me my receiptbut when i enter to my account in my celphone and computer it says that i have the free account

  • Casual Listener
  • a few hours ago i pay with my credit card in the web page the promo: 99 for 3 months, the payment work,because they send me my receipt but when i enter to my account in my celphone and computer it s...
  • Renecisneros
  • Casual Listener
  • 146 Views
  • 2 replies
  • 0 likes
  • 146 Views
  • 2 replies
  • 0 likes

Cancelamento e cobrança

Fiz a assinatura de conta individual premium por engano e cancelei logo em seguida. Ainda assim, serei cobrada por 3 meses os R$16,90?

  • Newbie
  • Fiz a assinatura de conta individual premium por engano e cancelei logo em seguida. Ainda assim, serei cobrada por 3 meses os R$16,90?
  • Bittencourt
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Solved!! 3 meses de premium por $9

Para los usuarios que todavia no tuvieron premium nunca se les da esta oferta/promoción para empezar.Soy de Argentina, y queria saber si el precio es por los 3 meses totales o se paga $9 cada mes, y si el precio dicho es en dolares o pesos ARG.

  • Casual Listener
  • Para los usuarios que todavia no tuvieron premium nunca se les da esta oferta/promoción para empezar. Soy de Argentina, y queria saber si el precio es por los 3 meses totales o se paga $9 cada mes, ...
  • osornios
  • Spotify Star
  • 2348 Views
  • 1 replies
  • 0 likes
  • 2348 Views
  • 1 replies
  • 0 likes

Solved!! Payed for Premium, still Spotify Free

My problem is that I bought Spotify Premium a few days ago, but the invoice hasn't arrived yet about the payment. And in my drawer I can not see the Premium, it says I am using the Spotify Free. And if the Premium is not showed in my drawer, I won't ...

  • Casual Listener
  • My problem is that I bought Spotify Premium a few days ago, but the invoice hasn't arrived yet about the payment. And in my drawer I can not see the Premium, it says I am using the Spotify Free. And ...
  • gitta1311
  • Casual Listener
  • 256 Views
  • 2 replies
  • 1 likes
  • 256 Views
  • 2 replies
  • 1 likes

Paying for premium.. But i dont have acces to my Premium account only regular spotify ...?

Where are my playlist? Last auto pay was taking 5/20/17. But when I had to sign back in recently it booted me off of the premium. I loved my playlist this is so inconvenient. I've been trying to figure this out for 3 days. Help please.

  • Newbie
  • Where are my playlist? Last auto pay was taking 5/20/17. But when I had to sign back in recently it booted me off of the premium. I loved my playlist😔 this is so inconvenient. I've been trying to fi...
  • Jiana
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes