Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7811 Views
  • 23 replies
  • 2 likes
  • 7811 Views
  • 23 replies
  • 2 likes

Superuser Contribution Hesabımdan para çekildi ama premium yok

Öğrenci indiriminden premium almaya çalıştım olamdı ve 1 kaç gün sonra hesabımdan para çekildi fakat ben öğrenci. İndirimi formunu doldurmdan iptal ettim başka hesapla denedim ondada olmadı ama hesabımdan para çekilmiş

  • Newbie
  • Öğrenci indiriminden premium almaya çalıştım olamdı ve 1 kaç gün sonra hesabımdan para çekildi fakat ben öğrenci. İndirimi formunu doldurmdan iptal ettim başka hesapla denedim ondada olmadı ama hesab...
  • Alfredo
  • Roadie
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

SpotifyFamily geht nicht

Mein Sohn und ich können seit heute unseren SpotifyFamily Account nicht mehr nurzen. Es steht da, wir wären free Nutzer. Dabei wurde der Betrag per paypal abgezogen. Bei meinem Mann funktioniert sein Premium bzw. Der family Account. Was kann ich tun?...

  • Newbie
  • Mein Sohn und ich können seit heute unseren SpotifyFamily Account nicht mehr nurzen. Es steht da, wir wären free Nutzer. Dabei wurde der Betrag per paypal abgezogen. Bei meinem Mann funktioniert sein...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

Premium account is not working

Today I got a error message that I need to purchase a preemium account when I tried to listen on Spotify on my music system. It worked yesterady but today I got that as an error message. It´s Bang & Olufsen´s sound system Beosound 5 I have. I´ve sear...

  • Music Fan
  • Today I got a error message that I need to purchase a preemium account when I tried to listen on Spotify on my music system. It worked yesterady but today I got that as an error message.  &nbsp...
  • 116 Views
  • 0 replies
  • 0 likes
  • 116 Views
  • 0 replies
  • 0 likes

Re: Premium on phone but not on iPad and laptop

same problem here ....show premium on PC but free on ipad .. and it even play add stuff.Made sure to login with the correct username as in the receipt mail and the same as used when logging in on pc.and NO i will NOT use facebook.

  • Newbie
  • same problem here .... show premium on PC but free on ipad .. and it even play  add stuff. Made sure to login with the correct username as in the receipt mail and the same as used when logging...
  • 120 Views
  • 0 replies
  • 1 likes
  • 120 Views
  • 0 replies
  • 1 likes

New iPhone and Premium account not working

I recently switched from android over to an iPhone 7. Have had premium for over 3 months and no longer have it when I access my account with the new iPhone. I've gone online and it lists me as a free user despite my credit card statement showing a pa...

  • Visitor
  • I recently switched from android over to an iPhone 7. Have had premium for over 3 months and no longer have it when I access my account with the new iPhone. I've gone online and it lists me as a free...
  • KatesHere
  • Community Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Billing

I am getting billed for two different accounts on my one credit card how to stop both without knowing email or password

  • Casual Listener
  • I am getting billed for two different accounts on my one credit card how to stop both without knowing email or password
  • KatesHere
  • Community Legend
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

3 months of premium for .99

I paid for the 3 months of premium but my account still isn't letting me use my premium features? I've tried logging out and back in...do I have to wait awhile for it to work?

  • Visitor
  • I paid for the 3 months of premium but my account still isn't letting me use my premium features? I've tried logging out and back in...do I have to wait awhile for it to work?
  • Lovatic4life125
  • Roadie
  • 165 Views
  • 2 replies
  • 0 likes
  • 165 Views
  • 2 replies
  • 0 likes

Paysafecard code

I bought a paysafe card and wanted to activate the 3 month's premium for 0.99/month (lasts for few more days) but it says that the paysafecard code isn't allowed for payments at Spotify.Although Spotify gives me the option to pay with paysafecard and...

  • Newbie
  • I bought a paysafe card and wanted to activate the 3 month's premium for 0.99/month (lasts for few more days) but it says that the paysafecard code isn't allowed for payments at Spotify. Although Sp...
  • Maxim
  • Spotify Star
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Solved!! Some songs don't play offline with premium account

Hey guys,I'm having this issue where I have a premium account, yet some songs do not play when I am offline, eventhough it says that they are downloaded.How can I fix this?Thanks in advance.

  • Casual Listener
  • Hey guys, I'm having this issue where I have a premium account, yet some songs do not play when I am offline, eventhough it says that they are downloaded. How can I fix this? Thanks in advance.
  • huntermeadows
  • Casual Listener
  • 509 Views
  • 2 replies
  • 0 likes
  • music
    Premium
  • 509 Views
  • 2 replies
  • 0 likes

cancelling witch salt mobiles switzerland

Hello everybody,Does anybody know how the cancelling procedure is, if i buid spotify by salt?? Need help!!!!

  • Newbie
  • Hello everybody, Does anybody know how the cancelling procedure is, if i buid spotify by salt?? Need help!!!!
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes

The newly launched Windows 10 Store-app causes a green screen (Unexpected Kernel Mode Trap)

Like the title says. The newly released app (for Windows 10 Store) automatically causes a green screen upon launch (you don't even get to use/see the app before the green screen). The specific green screen message is: UNEXPECTED_KERNEL_MODE_TRAP Are ...

  • Casual Listener
  • Like the title says.   The newly released app (for Windows 10 Store) automatically causes a green screen upon launch (you don't even get to use/see the app before the green screen).   T...
  • 531 Views
  • 0 replies
  • 0 likes
  • 531 Views
  • 0 replies
  • 0 likes

Billing

Last month my card was billed from Spotify 9.99. This month my card was billed 14.14 from iTunes. I do not want to bill from iTunes with the additional charge. How do I change my account so that I am only being billed 9.99 from Spotify directly and i...

  • Newbie
  • Last month my card was billed from Spotify 9.99. This month my card was billed 14.14 from iTunes. I do not want to bill from iTunes with the additional charge. How do I change my account so that I am...
  • LoganHelps
  • Composer
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Charged twice

I've been charged twice this month. Contacted Spotify and they just sent me a stock standard message saying they haven't and look at the reciepts section - well done.. of course I looked there first. I have contacted my credit card provider who have ...

  • Newbie
  • I've been charged twice this month.  Contacted Spotify and they just sent me a stock standard message saying they haven't and look at the reciepts section - well done.. of course I looked there ...
  • LoganHelps
  • Composer
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution My premium stopped working

Yesterday my premium stopped working and I don't know why. In my family we have family premium and it stopped working for all of us.

  • Newbie
  • Yesterday my premium stopped working and I don't know why. In my family we have family premium and it stopped working for all of us.
  • SergioDavid
  • Roadie
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can not log in for upgrade

Dear sirs, I cannot log in to get my upgradeand I can not log in to my account, too, yours, Frank Erasmus.

  • Newbie
  •  Dear sirs,   I cannot log in to get my upgrade and I can not log in to my account, too,   yours,   Frank Erasmus.
  • SergioDavid
  • Roadie
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can't I get the 0,99e offer to work?

I have been trying to purchase 0.99e / three months -offer from Spotify now for two weeks, but each time I place my credit card number to the order and try to do the purchace, it fails. I've tried this several (+10) times now on several different day...

  • Newbie
  • I have been trying to purchase 0.99e / three months -offer from Spotify now for two weeks, but each time I place my credit card number to the order and try to do the purchace, it fails. I've tried th...
  • SergioDavid
  • Roadie
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution App showing free subscription

I have just changed my iPhone6 to a iPhone7+. Everything has changed over just fine except my Spotify, It says on the app that I'm a free subscription but online I am a premium subscriber (as I should be) I've logged out and back in, I've deleted the...

  • Newbie
  • I have just changed my iPhone6 to a iPhone7+. Everything has changed over just fine except my Spotify, It says on the app that I'm a free subscription but online I am a premium subscriber (as I shoul...
  • SergioDavid
  • Roadie
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Facebook has been hacked and is linked with Spotify so I cant unsub. Please Help

As the title says my Facebook has been hacked and I am unsure how to unsub from Spotify because I no longer have acces to my Facebook account. I have tried to regain my Facebook but it doesnt work mainly because I am unable to log into the email link...

  • Newbie
  • As the title says my Facebook has been hacked and I am unsure how to unsub from Spotify because I no longer have acces to my Facebook account. I have tried to regain my Facebook but it doesnt work ma...
  • SergioDavid
  • Roadie
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Re: Paid for premium, got on the website, but still have the free version on my app.

I need to change the payment method for my premium service, but when I go into the website it only shows that I have the free service. I've verified that the email address is the same as the one I use to log into the app. The app shows that I have pr...

  • Newbie
  • I need to change the payment method for my premium service, but when I go into the website it only shows that I have the free service.  I've verified that the email address is the same as the on...
  • 103 Views
  • 0 replies
  • 0 likes
  • 103 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problem with premium

I make a payment and i used premium for 1 week and then it back to spotify free. What can i do?Realice pago por premium y lo use solo por una semana, luego volvio a spotify free. Adjunto el comprobante de pago. Espero se pueda solucionar mi problema....

  • Newbie
  • I make a payment and i used premium for 1 week and then it back to spotify free. What can i do? Realice pago por premium y lo use solo por una semana, luego volvio a spotify free. Adjunto el comprob...
  • SergioDavid
  • Roadie
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes