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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15258 Views
  • 27 replies
  • 3 likes
  • 15258 Views
  • 27 replies
  • 3 likes

Solved!! Cobrança indevida

Eu me cadastrei no para o plano universitário porém não conclui o mesmo e assinei o Premium normalmente, porém na minha fatura veio a cobrança de $8.50 e $16.90 em meu cartão.Poderiam ajudar por favor?

  • Newbie
  • Eu me cadastrei no para o plano universitário porém não conclui o mesmo e assinei o Premium normalmente, porém na minha fatura veio a cobrança de $8.50 e $16.90 em meu cartão. Poderiam ajudar por fa...
  • Bittencourt
  • Spotify Star
  • 296 Views
  • 1 replies
  • 1 likes
  • 296 Views
  • 1 replies
  • 1 likes

Problema com as funcionalidades da conta Premium

Renovei a assinatura da minha conta Premium para desfrutar dos benefícios, porém este funciona em algumas playlists que antes funcionavam normalmente... Alguém sabe o porquê disso? Por favor me ajudem

  • Newbie
  • Renovei a assinatura da minha conta Premium para desfrutar dos benefícios, porém este funciona em algumas playlists que antes funcionavam normalmente... Alguém sabe o porquê disso? Por favor me ajudem
  • Bittencourt
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Pague la subscripción posterior a la fecha límite

Si pague la subcripcion depues de la fecha como le hago para activarla de nuevo o se activa automaticamente

  • Newbie
  • Si pague la subcripcion depues de la fecha como le hago para activarla de nuevo o se activa automaticamente
  • itu_
  • Community Legend
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

My premium features arent working

Skips, previewing next songs, etc. Its not working evem though my account is premium

  • Newbie
  • Skips, previewing next songs, etc. Its not working evem though my account is premium
  • itu_
  • Community Legend
  • 125 Views
  • 1 replies
  • 1 likes
  • 125 Views
  • 1 replies
  • 1 likes

Solved!! Premium not working

I recently purchased premium with a student discount, just today actually, although I can download my music it seems a bit problematic because I can't use some premium traits such as skipping songs.

  • Casual Listener
  • I recently purchased premium with a student discount, just today actually, although I can download my music it seems a bit problematic because I can't use some premium traits such as skipping songs.
  • Venure
  • Casual Listener
  • 229 Views
  • 2 replies
  • 0 likes
  • 229 Views
  • 2 replies
  • 0 likes

PREMIUM

Vorrei abbonarmi a spotify premium ma non riesco a capire i metodi di pagamento, potreste aiutarmi?

  • Visitor
  • Vorrei abbonarmi a spotify premium ma non riesco a capire i metodi di pagamento, potreste aiutarmi?
  • 113 Views
  • 0 replies
  • 0 likes
  • 113 Views
  • 0 replies
  • 0 likes

No puedo pagar con mi tarjeta de crédito

No he podido pagar mis suscrpción con mi tarjeta, ya hablé al banco y me dijeron que no está bloqueada. A qué se deberá el problema.

  • Newbie
  • No he podido pagar mis suscrpción con mi tarjeta, ya hablé al banco y me dijeron que no está bloqueada. A qué se deberá el problema.
  • 98 Views
  • 0 replies
  • 0 likes
  • 98 Views
  • 0 replies
  • 0 likes

Why is the customer service sub par?

Starting off I got an email that my account email got switched. I clicked the link that sent me to a page to tell customer support that it got switched. I did not get an answer for about 2 days. Mind you I pay for a premium subscription. So these are...

  • Newbie
  • Starting off I got an email that my account email got switched. I clicked the link that sent me to a page to tell customer support that it got switched. I did not get an answer for about 2 days. Mind...
  • itu_
  • Community Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Premium Account Lapse

got charged on the 16th of this month via apple for my premium Spotify subscription, something lapsed and now my premium account which I just paid for will not be "premium" again until august.Never had an issue with this before. Definitely just want ...

  • Newbie
  • got charged on the 16th of this month via apple for my premium Spotify subscription, something lapsed and now my premium account which I just paid for will not be "premium" again until august. Nev...
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

Superuser Contribution Premium subscription

Hi, yesterday I payed 1 cent with ideal to get a premium subscription, confirmed by my bank. However, I'm back to the original 7 day trail after i deleted the cache on the android app. This worries me because i started a monthly payment for spotify, ...

  • Newbie
  • Hi, yesterday I payed 1 cent with ideal to get a premium subscription, confirmed by my bank. However, I'm back to the original 7 day trail after i deleted the cache on the android app. This worries m...
  • Aimee_T
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Solved!! Wrong country

This is getting really frustrating. I moved from GB to CH, and have updated my payment details from a UK card to a Swiss card. So far so good. I clicked through on account ->change country, chose Switzerland and entered my new Swiss card. Again, all ...

  • Casual Listener
  • This is getting really frustrating.   I moved from GB to CH, and have updated my payment details from a UK card to a Swiss card. So far so good. I clicked through on account ->change countr...
  • Spinal
  • Casual Listener
  • 326 Views
  • 3 replies
  • 0 likes
  • 326 Views
  • 3 replies
  • 0 likes

3 meses de promoção

Boa Tarde!Eu gostaria de contratar a promoção por 3 meses, pois ja tinha contratado,mas não esta aparecendo essa promoção pra mim, só aparece de universitario, familiar e aquela de 16,90 se eu não estiver enganado, quero a de 3 meses onde encontro es...

  • Casual Listener
  • Boa Tarde! Eu gostaria de contratar a promoção por 3 meses, pois ja tinha contratado,mas não esta aparecendo essa promoção pra mim, só aparece de universitario, familiar e aquela de 16,90 se eu não ...
  • Bittencourt
  • Spotify Star
  • 499 Views
  • 4 replies
  • 0 likes
  • 499 Views
  • 4 replies
  • 0 likes

My credit card information can not be changed

Hi Experts,My credit was stolen and they sent me a new one (with new credit card number). I wanted to change old my credit card information with the new one from accounts page. I entered my new credit card information and hit apply.After that its lik...

  • Casual Listener
  • Hi Experts, My credit was stolen and they sent me a new one (with new credit card number). I wanted to change old my credit card information with the new one from accounts page. I entered my new cre...
  • Maxim
  • Spotify Star
  • 182 Views
  • 3 replies
  • 0 likes
  • 182 Views
  • 3 replies
  • 0 likes

Payment issues.

Hello, I'm having a problem because I could not see the payment by load option, I really want to buy Spotify premium, but pay by load is my only option, thanks in advance.(If it helps, I'm from the Philippines.)

  • Newbie
  • Hello, I'm having a problem because I could not see the payment by load option, I really want to buy Spotify premium, but pay by load is my only option, thanks in advance. (If it helps, I'm from the...
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

Can't get a free trial.

When I try to get a 30 day free trial, it says that my card provider is having a bad day...... Do I just have to wait? And I already checked my receipt page, I haven't done it before.

  • Casual Listener
  • When I try to get a 30 day free trial, it says that my card provider is having a bad day...... Do I just have to wait? And I already checked my receipt page, I haven't done it before.
  • KatesHere
  • Community Legend
  • 200 Views
  • 3 replies
  • 0 likes
  • 200 Views
  • 3 replies
  • 0 likes

Cuenta Premium

Ya pague mi cuenta Premium pero cuando me meto a spotify me sigue saliendo que hay funciones Premium

  • Casual Listener
  • Ya pague mi cuenta Premium pero cuando me meto a spotify me sigue saliendo que hay funciones Premium
  • alainbarajas
  • Casual Listener
  • 237 Views
  • 2 replies
  • 0 likes
  • 237 Views
  • 2 replies
  • 0 likes

College student

I am now a college student and want to get the discount? But would I have to make a new account in order to use it?

  • Visitor
  • I am now a college student and want to get the discount? But would I have to make a new account in order to use it?
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Cuenta premium

No puedo obteneri cuenta premium, se canceló e intente renovarla y me dice que hay un problema y no he podido renovar, que puedo hacer?

  • Newbie
  • No puedo obteneri cuenta premium, se canceló e intente renovarla y me dice que hay un problema y no he podido renovar, que puedo hacer?
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

Problem with Premium Account

Hi! Does the "signature" expire? I use to have my app working normaly until yestarday when simply blocked and I got free account. I had to bought again in website but y app dont work anymore.. it is still in free mode. What can I do? I lost my librar...

  • Newbie
  • Hi! Does the "signature" expire? I use to have my app working normaly until yestarday when simply blocked and I got free account. I had to bought again in website but y app dont work anymore.. it is ...
  • 126 Views
  • 0 replies
  • 0 likes
  • 126 Views
  • 0 replies
  • 0 likes

Paymet issue

Hi! So i think spotify charges you automatically right? So i forgot to pay and after the 5 day limit i payed on the 6th day! So i'll just have to wait for the payment to be processed? Or do i have to put all mily info again?

  • Newbie
  • Hi! So i think spotify charges you automatically right? So i forgot to pay and after the 5 day limit i payed on the 6th day! So i'll just have to wait for the payment to be processed? Or do i have to...
  • 150 Views
  • 0 replies
  • 0 likes
  • 150 Views
  • 0 replies
  • 0 likes