Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5282 Views
  • 23 replies
  • 2 likes
  • 5282 Views
  • 23 replies
  • 2 likes

Premium with Paypal

I've tried like 6 times to get the three months of premium for 0.99 cents thing with paypal and whenever I click "agree and pay" it just takes me back to the page where you choose what to pay with and the subscription doesn't go through. It worked on...

  • Newbie
  • I've tried like 6 times to get the three months of premium for 0.99 cents thing with paypal and whenever I click "agree and pay" it just takes me back to the page where you choose what to pay with an...
  • Maxim
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution end of vodafone spotify - how to revert to payinf spotify direct

Hi, my inclusive spotify/vodafone contract ends today, and vodafone tell me that they will charge me for it from now on. However, I don't think I'll be staying with vodafone so I want to know how I can go about paying spotify direct for my spotify pr...

  • Newbie
  • Hi, my inclusive spotify/vodafone contract ends today, and vodafone tell me that they will charge me for it from now on.  However, I don't think I'll be staying with vodafone so I want to k...
  • MaryS
  • Roadie
  • 1606 Views
  • 1 replies
  • 0 likes
  • 1606 Views
  • 1 replies
  • 0 likes

Solved!! no debitcards?

i want to get the premium, but i don't own any creditcards... i've read it's possible to do so by sofort banking, allthough i can't find it anywhere... i can't profit from deals because i don't have creditcard?

  • Casual Listener
  • i want to get the premium, but i don't own any creditcards... i've read it's possible to do so by sofort banking, allthough i can't find it anywhere... i can't profit from deals because i don't have ...
  • Maxim
  • Spotify Star
  • 547 Views
  • 11 replies
  • 0 likes
  • 547 Views
  • 11 replies
  • 0 likes

(EN translation below) Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día.

Hello there, i've been using spotify for the last 3 and something years and for some reason i'm no longer subscribe to the primium membership. It says something about my credit card is having a bad day. I called the bank and asked them what's going o...

  • Casual Listener
  • Hello there, i've been using spotify for the last 3 and something years and for some reason i'm no longer subscribe to the primium membership. It says something about my credit card is having a ...
  • OptimuzKrice
  • Roadie
  • 344 Views
  • 6 replies
  • 0 likes
  • 344 Views
  • 6 replies
  • 0 likes

Spotify Premium changed to Free - why?

Hello. I've had Premium-account and during my London holiday 2.-5.6.2017 my account has changed to Free-account. I wonder why. I have done nothing.I got an email saying there is a problem in payment. My credit card is totally okay so what might be th...

  • Newbie
  • Hello. I've had Premium-account and during my London holiday 2.-5.6.2017 my account has changed to Free-account. I wonder why. I have done nothing. I got an email saying there is a problem...
  • osornios
  • Spotify Star
  • 318 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 318 Views
  • 1 replies
  • 0 likes

premium pay

I already pay 6,99 TL for student offer for 12 month but I can not upload anything on SHERID.The website frozen but When I check my credit card .it's says payment succesful What I should solve this problem?

  • Casual Listener
  • I already pay 6,99 TL for student offer for 12 month but I can not upload anything on SHERID.The website frozen but When I check my credit card .it's says payment succesful What I should solve this p...
  • ozandirican
  • Casual Listener
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Premium pay

I already pay the premium and my account atol free mode.What i do wrong????

  • Casual Listener
  • I already pay the premium and my account atol free mode. What i do wrong????
  • Mysongspassion
  • Casual Listener
  • 210 Views
  • 2 replies
  • 0 likes
  • 210 Views
  • 2 replies
  • 0 likes

Solved!! Premium activated

Hi,I just clicked on a song for some song info. Instead I got the message that Premium was activated. Now I have the Premium test week which I didnt want. How can I undo that?Regards

  • Visitor
  • Hi, I just clicked on a song for some song info. Instead I got the message that Premium was activated. Now I have the Premium test week which I didnt want. How can I undo that? Regards
  • osornios
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Paying for premium but still stuck on free subscription mode

Hey all! I have a problem my boyfriend posted a song on Spotify yesterday and I have always had the free subscription so I paid for premium to listen to his song. The transaction went through. My online account says I've paid for it but when I go to ...

  • Newbie
  • Hey all! I have a problem my boyfriend posted a song on Spotify yesterday and I have always had the free subscription so I paid for premium to listen to his song. The transaction went through. My onl...
  • osornios
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Paid for the month, but premium ended

I have paid for the whole month, it was withdrawn from my bank account. It doesn't show up at my account receipts in spotify client, and because I ended spotify for the next month, because spotify thinks i haven't paid for this month, it ended right ...

  • Casual Listener
  • I have paid for the whole month, it was withdrawn from my bank account. It doesn't show up at my account receipts in spotify client, and because I ended spotify for the next month, because spotify th...
  • Stenkenen
  • Casual Listener
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Spotify $0.99 for three months deal

I tried to get their $0.99 for three months deal that they were promoting and ended up paying $9.99. I really would like my money back..

  • Newbie
  • I tried to get their $0.99 for three months deal that they were promoting and ended up paying $9.99. I really would like my money back..
  • Maxim
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Solved!! After changing my payment method, the temporary payment was not refunded

Hi! I changed my payment method today and it was issued a R$10,00 temporary payment. Although, the page stopped working and I couldn't see the result of the loading. My payment method was successfully changed, but I didn't get the refund to the tempo...

  • Music Fan
  • Hi! I changed my payment method today and it was issued a R$10,00 temporary payment. Although, the page stopped working and I couldn't see the result of the loading. My payment method was succes...
  • osornios
  • Spotify Star
  • 791 Views
  • 5 replies
  • 0 likes
  • Payment
    Subscription
  • 791 Views
  • 5 replies
  • 0 likes

Paguei e minha conta continua free

assinei a conta premium e foi faturada no cartao e ainda estou com a conta free

  • Visitor
  • assinei a conta premium e foi faturada no cartao e ainda estou com a conta free
  • Bittencourt
  • Spotify Star
  • 2665 Views
  • 1 replies
  • 0 likes
  • 2665 Views
  • 1 replies
  • 0 likes

ME COBRARON DOS MESES EN UN MISMO MES

Algún 0-800 al cual llamar para obtener ayuda con el pago ?

  • Newbie
  • Algún 0-800 al cual llamar para obtener ayuda con el pago ?
  • OptimuzKrice
  • Roadie
  • 354 Views
  • 7 replies
  • 0 likes
  • 354 Views
  • 7 replies
  • 0 likes

Double charge on my account

I noticed that you guys charged me twice on my account, is there a way that I can get a refund.

  • Regular
  • I noticed that you guys charged me twice on my account, is there a way that I can get a refund. </mod snip email> </mod snip personal details>
  • Oksazu
  • Regular
  • 329 Views
  • 6 replies
  • 0 likes
  • 329 Views
  • 6 replies
  • 0 likes

Superuser Contribution pague y no tengo premium

Estimados, Yo pagué la sucripcion oferta de premiun con fecha 27/05/2017... El acrgo fue efectuado en mi tarjeta de credito, pero la cuenta sigue basica incluso hoy me paso o modo de prueba premium.

  • Newbie
  • Estimados, Yo pagué la sucripcion oferta de premiun con fecha 27/05/2017... El acrgo fue efectuado en mi tarjeta de credito, pero la cuenta sigue basica incluso hoy me paso o modo de prueba...
  • Erika
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento dublicado

Mudei a forma de magamento mas quando estava concluindo a internet caiu , o pagamento no cartao mas o spotify nao reconheceu , ai tive que fazer novamente ai o spotify cobrou navamente , agora estou com duas cobrança no cartao .. ai vem a pergundo co...

  • Newbie
  • Mudei a forma de magamento mas quando estava concluindo a internet caiu , o pagamento no cartao mas o spotify nao reconheceu , ai tive que fazer novamente ai o spotify cobrou navamente , agora estou ...
  • Erika
  • Roadie
  • 164 Views
  • 1 replies
  • 0 likes
  • Premium
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

No me deja usar la oferta de tres meses por 0.99 por qué dice que ya use una similar, pero lo único que use fue la prueba gratis de 1 semana, y no me da otra oferta, por qué no puedo??

  • Newbie
  • No me deja usar la oferta de tres meses por 0.99 por qué dice que ya use una similar, pero lo único que use fue la prueba gratis de 1 semana, y no me da otra oferta, por qué no puedo??
  • Erika
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes