Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 72160 Views
  • 25 replies
  • 5 likes
  • 72160 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 41900 Views
  • 19 replies
  • 2 likes
  • 41900 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29894 Views
  • 16 replies
  • 3 likes
  • 29894 Views
  • 16 replies
  • 3 likes

How do I cancel my premium account through Starbucks?

Don't tell me to call the partner hotline. I shouldn't have to do that to cancel my premium. It should never have been added to the wrong account in the first place. I was logged into my account, and the premium was added to a completely different ac...

  • Casual Listener
  • Don't tell me to call the partner hotline. I shouldn't have to do that to cancel my premium. It should never have been added to the wrong account in the first place. I was logged into my account, and...
  • MattSuda
  • Spotify Star
  • 2155 Views
  • 1 replies
  • 0 likes
  • 2155 Views
  • 1 replies
  • 0 likes

Plan familiar

Buenas noches, mi pareja agrego el plan familiar premoum....me agrego como invitada y siendo que vivimos en el mismo domicilio me aparece que no pueden verificar la misma direccion. Algun consejo?

  • Newbie
  • Buenas noches, mi pareja agrego el plan familiar premoum....me agrego como invitada y siendo que vivimos en el mismo domicilio me aparece que no pueden verificar la misma direccion. Algun consejo?
  • MattSuda
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Double Charged Through Bank Acct & Sprint Acct

My premium account deactivated and I'm not sure why. The charges are paid through my Sprint account because they ran some promo a few years ago and I just looked at my bank account and Spotify has been deducting $9.99 also. Payments have been taken o...

  • Newbie
  • My premium account deactivated and I'm not sure why. The charges are paid through my Sprint account because they ran some promo a few years ago and I just looked at my bank account and Spotify has be...
  • MattSuda
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Solved!! Question about losing playlist followers

Will I lose my playlist followers if my subscription lapses? Sorry if this isn't the correct forum for this question. Thanks

  • Casual Listener
  • Will I lose my playlist followers if my subscription lapses? Sorry if this isn't the correct forum for this question. Thanks
  • MattSuda
  • Spotify Star
  • 312 Views
  • 3 replies
  • 0 likes
  • 312 Views
  • 3 replies
  • 0 likes

Premium for students

In my subscription details it says I have premium for students since I'm a college student. But I got charged 10 dollars instead of the 5 that it should be. How to I get my money back/zoo around fixing this issue?

  • Newbie
  • In my subscription details it says I have premium for students since I'm a college student. But I got charged 10 dollars instead of the 5 that it should be. How to I get my money back/zoo around fixi...
  • Maxim
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Payment / Accounting System Failure

Hi, I had been using the Spotify Premium Trial for three months. To do this I had to provide my credit card details. I was given a prepaid gift voucher for six months that I was told should be used when my trial period expired. I started getting mess...

  • Regular
  • Hi,   I had been using the Spotify Premium Trial for three months. To do this I had to provide my credit card details. I was given a prepaid gift voucher for six months that I was told should ...
  • jliubinas
  • Regular
  • 413 Views
  • 6 replies
  • 0 likes
  • 413 Views
  • 6 replies
  • 0 likes

Superuser Contribution Account Wiped Clean

I was on a 30 Day Premium trial, everything was running smoothly untill today my account has no saved or downloaded music, doesn't seem to recall that I was already on a trial and I have no playlists anymore. I have logged in several times even tryin...

  • Visitor
  • I was on a 30 Day Premium trial, everything was running smoothly untill today my account has no saved or downloaded music, doesn't seem to recall that I was already on a trial and I have no playlists...
  • JulianA_Bogota
  • Roadie
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Si cancelo mi suscripción de 1 año me devuelven el dinero?

Buenos días. He cometido un error en la oferta a la que quería unirme y me han cargado por error la suscripción de un año y yo la quería de solo 1 mes. ¿Es posible cambiar la oferta y que me devuelvan el dinero?. Gracias de antemano.

  • Newbie
  • Buenos días.   He cometido un error en la oferta a la que quería unirme y me han cargado por error la suscripción de un año y yo la quería de solo 1 mes. ¿Es posible cambiar la oferta y q...
  • JulianA_Bogota
  • Roadie
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with country change and subscription

Hi,I recently changed countries and moved (for three months) from my home country to Japan.It was funny enough to discover suddenly that here I couldn't use my free account (even though this is a temporary situation), but it seems that I can't even p...

  • Newbie
  • Hi, I recently changed countries and moved (for three months) from my home country to Japan. It was funny enough to discover suddenly that here I couldn't use my free account (even though this is a...
  • JulianA_Bogota
  • Roadie
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution iTunes

Hola. He renovado mi suscripción premium a través de mi cuenta de iTunes, ya que hace unos meses la había cancelado a través de ahí. Ahora me sigue apareciendo en Spotify que la cuenta es free. ¿Por qué?

  • Newbie
  • Hola. He renovado mi suscripción premium a través de mi cuenta de iTunes, ya que hace unos meses la había cancelado a través de ahí.    Ahora me sigue apareciendo en Spotify que la cuenta...
  • JulianA_Bogota
  • Roadie
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution cancelar pago actual

deseo cancelar mi pago actual de la suscripcion ya que no deseo usar ya spotify pero ya me han cobrado este mes y no quiero

  • Newbie
  • deseo cancelar mi pago actual de la suscripcion ya que no deseo usar ya spotify pero ya me han cobrado este mes y no quiero
  • JulianA_Bogota
  • Roadie
  • 474 Views
  • 1 replies
  • 0 likes
  • cancelar pago
  • 474 Views
  • 1 replies
  • 0 likes

Setting up family subscription

My son currently has a premium subscription. I would like to set up a family subscription and have him join that. Does my son have to cancel his plan, or will it automatically be canceled once he switches to the family plan. I don't want him to be ge...

  • Casual Listener
  • My son currently has a premium subscription.  I would like to set up a family subscription and have him join that.   Does my son have to cancel his plan, or will it automatically be cancele...
  • firefiey1
  • Gig Goer
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo renovar a minha assinatura premium.

Eu antes era usuário Premium, porém meu cartão venceu, então pedi outro e agora estou tentando renovar minha assinatura, mas toda vez que eu coloco os dados do cartão aparece uma mensagem de erro alegando que "meu serviço ou cartão parece estar em um...

  • Casual Listener
  • Eu antes era usuário Premium, porém meu cartão venceu, então pedi outro e agora estou tentando renovar minha assinatura, mas toda vez que eu coloco os dados do cartão aparece uma mensagem de erro ale...
  • LinconAlex
  • Casual Listener
  • 762 Views
  • 2 replies
  • 0 likes
  • 762 Views
  • 2 replies
  • 0 likes

Superuser Contribution How can I get the 7-Day free trial on Spotify even though I tried the solutions everybody has given

I tried to add something to my que and the screen would pop up and say get premium but the mere was no button to let me sign up. It just said "Got It" i need help

  • Newbie
  • I tried to add something to my que and the screen would pop up and say get premium but the mere was no button to let me sign up. It just said "Got It" i need help
  • JulianA_Bogota
  • Roadie
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hoy se vence mi suscripción a Premium (Miércoles)

Y me había marcado una semana antes que se iba a suspender mi servicio, así que antier (Lunes) fui a pagar la suscripción, más no me ha llegado nada sobre la cuenta ni que se ha actualizado, necesito ayuda

  • Newbie
  • Y me había marcado una semana antes que se iba a suspender mi servicio, así que antier (Lunes) fui a pagar la suscripción, más no me ha llegado nada sobre la cuenta ni que se ha actualizado, necesito...
  • JulianA_Bogota
  • Roadie
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Payment

Just checked my account and looks like im being charged for premium allthough I have checked my two accounts and none of the are premium. Can I somehow trace the payment to a spotify-account?

  • Newbie
  • Just checked my account and looks like im being charged for premium allthough I have checked my two accounts and none of the are premium. Can I somehow trace the payment to a spotify-account?
  • Robert_W
  • Community Legend
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Solved!! Switching accounts

My son has a student premium account. I wish to set up a family account and invite him as it will work out cheaper. What is the correct procedure? Do I cancel his Direct Debit? He's worried he'll lose all his playlists too when he switches over!

  • Regular
  • My son has a student premium account. I wish to set up a family account and invite him as it will work out cheaper. What is the correct procedure? Do I cancel his Direct Debit? He's worried he'll los...
  • Robert_W
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Solved!! Premium problem

Hey guys,love your app. I'm using it for more the a year now as premium. Today i saw, that my premium family packet is turned off and when i logged in the website it sayid i had to buy it again. but now its costs "S/ 28.90" insted of the normal 14,99...

  • Music Fan
  • Hey guys, love your app. I'm using it for more the a year now as premium. Today i saw, that my premium family packet is turned off and when i logged in the website it sayid i had to buy it again. bu...
  • Robert_W
  • Community Legend
  • 466 Views
  • 19 replies
  • 0 likes
  • 466 Views
  • 19 replies
  • 0 likes

Superuser Contribution Spotify on my ee bill

For some reason as an extra charge I have 9.99 in my ee bill I haven't purchased anything and subscriptions should come from my bank account surely?

  • Newbie
  • For some reason as an extra charge I have 9.99 in my ee bill I haven't purchased anything and subscriptions should come from my bank account surely?
  • JuanCamilo
  • Roadie
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

Solved!! Payments

I made my payment for my premium and called my bank to make sure the payment went through and it did but I still cant listen to my subscription

  • Newbie
  • I made my payment for my premium and called my bank to make sure the payment went through and it did but I still cant listen to my subscription
  • kejt_
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes