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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

131459 Views

69 replies

10 likes

Premium for Family
  • 131459 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

65170 Views

89 replies

4 likes

  • 65170 Views
  • 89 replies
  • 4 likes

Superuser Contribution After reup today my whole library and playlists are gone

Maybe it's just a coincidence but after my monthly payment was taken out via paypal today all the songs I saved in my library are gone. So are my playlists. Playlists can be restored but my 100+ songlibrary is gone.Anything I can do to get it back?An...

Newbie

Maybe it's just a coincidence but after my monthly payment was taken out via paypal today all the songs I saved in my library are gone. So are my playlists. Playlists can be restored but my 100+ song...

Erika

Roadie

184 Views

1 replies

0 likes

  • 184 Views
  • 1 replies
  • 0 likes

Student account premium stopped working after 1 month

I just started using premium last month with a student account. This month I haven't been charged and premium is failing to work. Somebody help me please. I NEED my music.

Newbie

I just started using premium last month with a student account. This month I haven't been charged and premium is failing to work. Somebody help me please. I NEED my music.

154 Views

0 replies

0 likes

  • 154 Views
  • 0 replies
  • 0 likes

I've had premium for over a year

I'm still paying, as I just got the PayPal invoice. But it doesn't work on my device, I haven't used it on other devices so unless I've been hacked it's not likely. Help! (please)

Casual Listener

I'm still paying, as I just got the PayPal invoice. But it doesn't work on my device, I haven't used it on other devices so unless I've been hacked it's not likely. Help! (please)

Bittencourt

Spotify Star

444 Views

5 replies

0 likes

  • 444 Views
  • 5 replies
  • 0 likes

Superuser Contribution Vodafone premium

I get Spotify premium with my Vodafone. My account is linked and says I have Spotify premium. I am able to download playlists etc as normal. But when I try to skip more than say 10 songs it tells me "you have found a premium feature please upgrade". ...

Newbie

I get Spotify premium with my Vodafone. My account is linked and says I have Spotify premium. I am able to download playlists etc as normal. But when I try to skip more than say 10 songs it tells me ...

Erika

Roadie

268 Views

1 replies

1 likes

  • 268 Views
  • 1 replies
  • 1 likes

Premium While Camping

Hi I am in a rush because I just procrstinated and need an answer within 50 minutes but I am going camping for 10 days with the boyscouts and I plan on using offline mode. However my subscription renews on the third I believe. I do plan on continuing...

Newbie

Hi I am in a rush because I just procrstinated and need an answer within 50 minutes but I am going camping for 10 days with the boyscouts and I plan on using offline mode. However my subscription ren...

243 Views

0 replies

0 likes

  • 243 Views
  • 0 replies
  • 0 likes

Cancelled Premium, but have to wait for 4 months?

Hi. I have decided that I want to cancel my Premium subscription. After cancelling it said that it would end 08.12.2017 - more than 4 months from now. Is there a way to end it earlier? Would be a waste to pay for 4 more months. Would appreciate help

Newbie

Hi.    I have decided that I want to cancel my Premium subscription.  After cancelling it said that it would end 08.12.2017 - more than 4 months from now.  Is there a way to e...

HC130H

Newbie

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo usar las funciones de Premium!

Hola, estoy teniendo problemas para usar las funciones de Premium, y tengo el Plan Familiar premium. No me deja hacer shuffle, no me deja manejar mis canciones ni playlists y si intento me sale un mensaje que necesito Premium! Y ya me canse de reinic...

Casual Listener

Hola, estoy teniendo problemas para usar las funciones de Premium, y tengo el Plan Familiar premium. No me deja hacer shuffle, no me deja manejar mis canciones ni playlists y si intento me sale un me...

Erika

Roadie

2037 Views

2 replies

0 likes

  • 2037 Views
  • 2 replies
  • 0 likes

Payment Isn't Taking

I recently graduated college and got an email that my supscription would automatically change to regular subscription. I didn't have the money to pay for my scbscriptions so I stopped because I knew I could just pay the backpayment later. So, I get m...

Newbie

I recently graduated college and got an email that my supscription would automatically change to regular subscription. I didn't have the money to pay for my scbscriptions so I stopped because I knew ...

1032 Views

0 replies

0 likes

Back pay
Double Charged
Student discount USA
  • 1032 Views
  • 0 replies
  • 0 likes

Superuser Contribution TROUBLE PAYING THROUGH LOAD

Hi! Im having trouble paying my account through globe load. I've tried it many times & even tried to use other numbers to pay my account but it's still not working. I have P150 balance on my sim but still says that I have insufficient credit. HELLLP ...

Newbie

Hi! Im having trouble paying my account through globe load. I've tried it many times & even tried to use other numbers to pay my account but it's still not working. I have P150 balance on my sim ...

Erika

Roadie

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution App doesn't get premium

Hi everyone.A few days ago i was to late for paying my premium. Now in got a Spotify card put it on my account and i'm back premium,But in the Spotify app not. I can download for offline playing (so i thought everything was oké). But now if i skip a ...

Newbie

Hi everyone. A few days ago i was to late for paying my premium. Now in got a Spotify card put it on my account and i'm back premium, But in the Spotify app not. I can download for offline playing ...

Erika

Roadie

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in to my account

Im a premium member and travelled to Europe. I tried to log in under my husband's phone and couldn't. I changed my password and now can't log in on my phone or my husband's phone. Help. Irritated that im paying for a service I now can't use

Newbie

Im a premium member and travelled to Europe. I tried to log in under my husband's phone and couldn't. I changed my password and now can't log in on my phone or my husband's phone. Help. Irritated tha...

Erika

Roadie

216 Views

1 replies

0 likes

  • 216 Views
  • 1 replies
  • 0 likes

Plan familiar premium

Necesito saber cuál es el precio real del plan familiar ?Porque mire que era de 149 dolares !, es cierto que vale eso ?Y porque no puedo pagar con mi tarjeta de débito ?

Newbie

Necesito saber cuál es el precio real del plan familiar ? Porque mire que era de 149 dolares !, es cierto que vale eso ? Y porque no puedo pagar con mi tarjeta de débito ?

165 Views

0 replies

0 likes

  • 165 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution My premium doesn't work at all

So I have the family package and all was fine until I tried to change the song , it said I had to be premium to do that but I can download them and chose any I want but if I try to change it it goes random and I have already tried logging out , what ...

Casual Listener

So I have the family package and all was fine until I tried to change the song , it said I had to be premium to do that but I can download them and chose any I want but if I try to change it it goes ...

sathsaliendra

Newbie

635 Views

8 replies

0 likes

  • 635 Views
  • 8 replies
  • 0 likes

My family live in the same address can't join into the family group

I don't know why my family have been kicked out from the family group. And my family did live with me in the same address. I have the household restrition to approve they live with me! So how should I let them in??

Newbie

I don't know why my family have been kicked out from the family group. And my family did live with me in the same address. I have the household restrition to approve they live with me! So how should ...

Bittencourt

Spotify Star

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Spotify maandabonnement

Bij het upgraden van mijn Spotify account kan ik enkel een jaarabonnement kiezen, geen maandabonnement. Hoe komt dit?

Newbie

Bij het upgraden van mijn Spotify account kan ik enkel een jaarabonnement kiezen, geen maandabonnement. Hoe komt dit?

198 Views

0 replies

0 likes

  • 198 Views
  • 0 replies
  • 0 likes

Upgraded from premium to family, will i still be charged for premium?

Hi all, I have just been invited by my family to a family subscription, and have already accepted the invitation before i cancelled my premium subscription. However, now I am unable to find premium under my subscriptions for cancellation.I have read ...

Newbie

Hi all,   I have just been invited by my family to a family subscription, and have already accepted the invitation before i cancelled my premium subscription.   However, now I am unable...

162 Views

0 replies

0 likes

  • 162 Views
  • 0 replies
  • 0 likes

Spotify Premium in banned countries

So I'm living in Vietnam (haven't had Spotify yet) but I really want to use it in Vietnam.If I go premium can I use Spotify in Vietnam?Thank you for your assistance

Newbie

So I'm living in Vietnam (haven't had Spotify yet) but I really want to use it in Vietnam. If I go premium can I use Spotify in Vietnam? Thank you for your assistance

314 Views

0 replies

0 likes

  • 314 Views
  • 0 replies
  • 0 likes

Bank send payment to wrong account

I always pay my premium directly from my internet bank and this time by some reason mybank send this payment for premium to an account I didn't even know I had. Is there something I can do to fix this? Really appriciate all help I can get.

Newbie

I always pay my premium directly from my internet bank and this time by some reason mybank send this payment for premium to an account I didn't even know I had. Is there something I can do to fix thi...

141 Views

0 replies

0 likes

  • 141 Views
  • 0 replies
  • 0 likes

Probeabo trotz Premium Family

Ich wurde zu besagtem Premium Account eingeladen. Weil ich nach der Registrierung, in der App keine Möglichkeit fand den Freischaltcode einzugeben, wollte ich versuchen über das Probeabo an mein Ziel zu kommen. Zu meinem Erstaunen war das mit einem K...

Newbie

Ich wurde zu besagtem Premium Account eingeladen. Weil ich nach der Registrierung, in der App keine Möglichkeit fand den Freischaltcode einzugeben, wollte ich versuchen über das Probeabo an mein Ziel...

klocks911

Newbie

486 Views

1 replies

0 likes

  • 486 Views
  • 1 replies
  • 0 likes