Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
Don't tell me to call the partner hotline. I shouldn't have to do that to cancel my premium. It should never have been added to the wrong account in the first place. I was logged into my account, and the premium was added to a completely different ac...
Buenas noches, mi pareja agrego el plan familiar premoum....me agrego como invitada y siendo que vivimos en el mismo domicilio me aparece que no pueden verificar la misma direccion. Algun consejo?
My premium account deactivated and I'm not sure why. The charges are paid through my Sprint account because they ran some promo a few years ago and I just looked at my bank account and Spotify has been deducting $9.99 also. Payments have been taken o...
Will I lose my playlist followers if my subscription lapses? Sorry if this isn't the correct forum for this question. Thanks
In my subscription details it says I have premium for students since I'm a college student. But I got charged 10 dollars instead of the 5 that it should be. How to I get my money back/zoo around fixing this issue?
Hi, I had been using the Spotify Premium Trial for three months. To do this I had to provide my credit card details. I was given a prepaid gift voucher for six months that I was told should be used when my trial period expired. I started getting mess...
I was on a 30 Day Premium trial, everything was running smoothly untill today my account has no saved or downloaded music, doesn't seem to recall that I was already on a trial and I have no playlists anymore. I have logged in several times even tryin...
Buenos días. He cometido un error en la oferta a la que quería unirme y me han cargado por error la suscripción de un año y yo la quería de solo 1 mes. ¿Es posible cambiar la oferta y que me devuelvan el dinero?. Gracias de antemano.
Hi,I recently changed countries and moved (for three months) from my home country to Japan.It was funny enough to discover suddenly that here I couldn't use my free account (even though this is a temporary situation), but it seems that I can't even p...
Hola. He renovado mi suscripción premium a través de mi cuenta de iTunes, ya que hace unos meses la había cancelado a través de ahí. Ahora me sigue apareciendo en Spotify que la cuenta es free. ¿Por qué?
deseo cancelar mi pago actual de la suscripcion ya que no deseo usar ya spotify pero ya me han cobrado este mes y no quiero
My son currently has a premium subscription. I would like to set up a family subscription and have him join that. Does my son have to cancel his plan, or will it automatically be canceled once he switches to the family plan. I don't want him to be ge...
Eu antes era usuário Premium, porém meu cartão venceu, então pedi outro e agora estou tentando renovar minha assinatura, mas toda vez que eu coloco os dados do cartão aparece uma mensagem de erro alegando que "meu serviço ou cartão parece estar em um...
I tried to add something to my que and the screen would pop up and say get premium but the mere was no button to let me sign up. It just said "Got It" i need help
Y me había marcado una semana antes que se iba a suspender mi servicio, así que antier (Lunes) fui a pagar la suscripción, más no me ha llegado nada sobre la cuenta ni que se ha actualizado, necesito ayuda
Just checked my account and looks like im being charged for premium allthough I have checked my two accounts and none of the are premium. Can I somehow trace the payment to a spotify-account?
My son has a student premium account. I wish to set up a family account and invite him as it will work out cheaper. What is the correct procedure? Do I cancel his Direct Debit? He's worried he'll lose all his playlists too when he switches over!
Hey guys,love your app. I'm using it for more the a year now as premium. Today i saw, that my premium family packet is turned off and when i logged in the website it sayid i had to buy it again. but now its costs "S/ 28.90" insted of the normal 14,99...
For some reason as an extra charge I have 9.99 in my ee bill I haven't purchased anything and subscriptions should come from my bank account surely?
I made my payment for my premium and called my bank to make sure the payment went through and it did but I still cant listen to my subscription