Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5341 Views
  • 23 replies
  • 2 likes
  • 5341 Views
  • 23 replies
  • 2 likes

Wont let me upgrade to premium

Spotify will not let me get past this page. It has been two months. What do i do?

  • Casual Listener
  • Spotify will not let me get past this page. It has been two months. What do i do?
  • Tom
  • Community Legend
  • 372 Views
  • 12 replies
  • 0 likes
  • 372 Views
  • 12 replies
  • 0 likes

Solved!! Spotify 3 months premium for php 129

Did I pay for the whole 3 months just for 129 or I will be charge 129(monthly) for the next 3 months?

  • Newbie
  • Did I pay for the whole 3 months just for 129 or I will be charge 129(monthly) for the next 3 months?
  • Fa-bi-oh
  • Regular
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Premium Angebot

Habe grad eine Gutscheinkarte erworben um mir das 3 Monate Angebot zu sichern.. Allerdings geht das nicht!! Weiß jmd wie ich das hinbekomme, das auch die 3 Monate freigeschaltet werden? -_-

  • Newbie
  • Habe grad eine Gutscheinkarte erworben um mir das 3 Monate Angebot zu sichern.. Allerdings geht das nicht!! Weiß jmd wie ich das hinbekomme, das auch die 3 Monate freigeschaltet werden? -_-
  • Drakesfjord
  • Casual Listener
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Premium

I pay for premium but my desktop icon says  free. I cant download.

  • Visitor
  • I pay for premium but my desktop icon says  free.  I cant download.
  • kejt_
  • Community Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Payment from a different country /problem/

hey everyone! I have a very confusing situation related to the student subscription. Let's say I live in a country A, and my credit card is from the country B. So, I want to pay for my student subscription with a credit card, from the country B, Spot...

  • Newbie
  • hey everyone!   I have a very confusing situation related to the student subscription. Let's say I live in a country A, and my credit card is from the country B.   So, I want to pay for...
  • Maxim
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Cadastrei no Premium, mas o Spotify continua dizendo que minha conta é Free

Eu comprei a promoção de três meses por 1,99, já recebi a notificação no meu e-mail da compra, mas o spotify continua com a minha conta como se fosse free. Eu não sei o que fazer para atualizar para a premium.

  • Casual Listener
  • Eu comprei a promoção de três meses por 1,99, já recebi a notificação no meu e-mail da compra, mas o spotify continua com a minha conta como se fosse free. Eu não sei o que fazer para atualizar para ...
  • user-removed
  • Not applicable
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family premium

My family bought the family premium plan. I accepted the invitation and entered my information. After that, it said that i was now part of the family but when I log in it still shows me that im on the Free subscription plan. What am i suppose to do?

  • Casual Listener
  • My family bought the family premium plan. I accepted the invitation and entered my information. After that, it said that i was now part of the family but when I log in it still shows me that im on th...
  • Sophia
  • Roadie
  • 267 Views
  • 5 replies
  • 0 likes
  • 267 Views
  • 5 replies
  • 0 likes

Debited twice.

Hi folks any suggestions - I appeared to have been debited twice. Once from apple at 12.99 and then again from Spotify Stockholm at 9.99? Any advice????I contacted apple and they said they would refund my account but just want to understand it.Thanks...

  • Newbie
  • Hi folks  any suggestions - I appeared to have been debited twice.  Once from apple at 12.99 and then again from Spotify Stockholm at 9.99?  Any advice???? I contacted apple and th...
  • user-removed
  • Not applicable
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Double account with same email

I have two accounts - paying for both Premium but thought I only had one since the accounts have the same email. How is this possible and how do I ask for a refund from Spotify? I have only used one acount and since I log on with only one email they ...

  • Newbie
  • I have two accounts - paying for both Premium but thought I only had one since the accounts have the same email. How is this possible and how do I ask for a refund from Spotify? I have only used one ...
  • user-removed
  • Not applicable
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Problemas con el pago premium

Tengo cuenta free trato de pasarla a premium ... Coloco los datos y me sale... UPS! Parece que tú o tu proveedor tienen un mal día... Y no me deja... Eh intentado con tarjetas diferentes pero aún así no pasa nada.... Y en el Comercio general funciona...

  • Visitor
  • Tengo cuenta free trato de pasarla a premium ... Coloco los datos y me sale... UPS! Parece que tú o tu proveedor tienen un mal día... Y no me deja... Eh intentado con tarjetas diferentes pero aún así...
  • xcesarmnx
  • Newbie
  • 242 Views
  • 5 replies
  • 0 likes
  • 242 Views
  • 5 replies
  • 0 likes

My student subscription

helloi have a student account and for the last two months i been charged 9.99. I dont understand

  • Newbie
  • hello i have a student account and for the last two months i been charged 9.99. I dont understand 
  • user-removed
  • Not applicable
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

3 months for 99¢

I want to get the three months for 99¢, but I'm scared that I will be charged after the three months. Will I?

  • Newbie
  • I want to get the three months for 99¢, but I'm scared that I will be charged after the three months. Will I?
  • munoztaniam
  • Casual Listener
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

premiun

sorry but you sent me an email but you wrote me that the premium offer 6.99 EUR...however when I visit yours site I saw an offer at 0.99 EUR... but I pay 6.99...what happened...

  • Newbie
  • sorry but you sent me an email but you wrote me that the premium offer 6.99 EUR...however when I visit yours site I saw an offer at 0.99 EUR... but I pay 6.99...what happened...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

Premium on pc, but not on my phone

Hi,I recently got premium using my internet service provider and it works just fine on my pc and my old phone. But i got a new phone and it keeps saying that my account is a free account on my new phone. I've tried reinstalling on my phone and loggin...

  • Newbie
  • Hi, I recently got premium using my internet service provider and it works just fine on my pc and my old phone. But i got a new phone and it keeps saying that my account is a free account on my new ...
  • Maxim
  • Spotify Star
  • 155 Views
  • 3 replies
  • 0 likes
  • 155 Views
  • 3 replies
  • 0 likes

Spotify Premium through Vodafone UK

Hi,I had a Spotify Premium account through Vodafone UK but since moving countries (and cancelling my mobile phone contract) by Spotify subscription has of course stopped and all of my downloaded songs have been deleted from my mobile device. However,...

  • Casual Listener
  • Hi, I had a Spotify Premium account through Vodafone UK but since moving countries (and cancelling my mobile phone contract) by Spotify subscription has of course stopped and all of my downloaded so...
  • Maxim
  • Spotify Star
  • 750 Views
  • 3 replies
  • 0 likes
  • 750 Views
  • 3 replies
  • 0 likes

Spotify Premium

Hi! at first, i thought i could use spotify premium through globe subscription. so, i did subscribe. but it said that i have to register to gosurf so that i could use it. so, i did. but when i tried to register to spotify premium again, it says i hav...

  • Newbie
  • Hi! at first, i thought i could use spotify premium through globe subscription. so, i did subscribe. but it said that i have to register to gosurf so that i could use it. so, i did. but when i tried ...
  • 89 Views
  • 0 replies
  • 0 likes
  • 89 Views
  • 0 replies
  • 0 likes

Sprint Redeem Links

Hi I have added Spotify to my line and to my sisters line for us to redeem Spotify so it bills to my account, we have tried both links to try to tie spotify to our Sprint it all seems to go good then I get a error message saying it cant be done right...

  • Newbie
  • Hi I have added Spotify to my line and to my sisters line for us to redeem Spotify so it bills to my account, we have tried both links to try to tie spotify to our Sprint it all seems to go good then...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Charged for two account for past 5+ months

I have been getting charged for two spotify account for the past 5 months or so and i dont understand why, i have my student account and then another account that charges me 9.99 a month which i have no idea about. i cannot cancel the membership as i...

  • Newbie
  • I have been getting charged for two spotify account for the past 5 months or so and i dont understand why, i have my student account and then another account that charges me 9.99 a month which i have...
  • osornios
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

3months offer? I dont think so

I upgraded to premium via Globe(*143#) because mobile load payment was not working in spotify page. Spotify offers 3months premium for 129php but according to the activation message my premium will end after 1 month. Help anyone?

  • Newbie
  • I upgraded to premium via Globe(*143#) because mobile load payment was not working in spotify page. Spotify offers 3months premium for 129php but according to the activation message my premium will e...
  • CryticalAce
  • Community Legend
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes