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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61713 Views
  • 25 replies
  • 5 likes
  • 61713 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36762 Views
  • 19 replies
  • 2 likes
  • 36762 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 28050 Views
  • 16 replies
  • 3 likes
  • 28050 Views
  • 16 replies
  • 3 likes

Solved!! My wife and I both have Spotify Premium Accounts and recently upgraded to Spotify Family

I am concerned because we were both charged 9.99 this month for our accounts in the month of March and then we signed up for the family account and were charged an additional 14.99 for a total of approximately $35.00. I would like a credit for both t...

  • Newbie
  • I am concerned because we were both charged 9.99 this month for our accounts in the month of March and then we signed up for the family account and were charged an additional 14.99 for a total of app...
  • Robert_W
  • Community Legend
  • 749 Views
  • 1 replies
  • 0 likes
  • issues with billing
    overcharged
  • 749 Views
  • 1 replies
  • 0 likes

Trying to get premium

Every time I put my visa card in its all fine until I put the expiration date it doesn't say that I put the info in when its clearly there I really need help

  • Newbie
  • Every time I put my visa card in its all fine until I put the expiration date it doesn't say that I put the info in when its clearly there I really need help
  • Robert_W
  • Community Legend
  • 677 Views
  • 1 replies
  • 0 likes
  • 677 Views
  • 1 replies
  • 0 likes

How did Spotify know my new card information

I recently changed debit cards. My card details on spotify were automatically updated with my new card information. How did Spotify know my card details?

  • Casual Listener
  • I recently changed debit cards. My card details on  spotify were automatically updated with my new card information. How did Spotify know my card details? 
  • allyosban
  • Casual Listener
  • 443 Views
  • 1 replies
  • 0 likes
  • 443 Views
  • 1 replies
  • 0 likes

Premium to family

I currently have a premium account and was looking to change to a family account, would I pay the diffence in the subsciption fee initially or would I have to pay another £14.99 on top of the £9.99 I have just paid?

  • Newbie
  • I currently have a premium account and was looking to change to a family account, would I pay the diffence in the subsciption fee initially or would I have to pay another £14.99 on top of the £9.99 I...
  • Nico
  • Community Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

The premium account is not working

I have subscribed the premium account and have received confirmation from my credit card company with the payment​. However, I still listen to the ads and it seems like it hasn't been paid or subscribed. I've already tried to log out and then in. Not...

  • Newbie
  • I have subscribed the premium account and have received confirmation from my credit card company with the payment​. However, I still listen to the ads and it seems like it hasn't been paid or subscri...
  • PilotAC
  • Community Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

datos de cuenta premium

Tenia una cuenta gratis, la converti en premium con plan familiar, y por algun error en la direccion me saco de la cuenta premium y ya ni siquiera con invitacion puedo regresar !!!

  • Newbie
  • Tenia una cuenta gratis, la converti en premium con plan familiar, y por algun error en la direccion me saco de la cuenta premium y ya ni siquiera con invitacion puedo regresar !!!  
  • OviiiOne
  • Community Legend
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Spotify premium isnt working

I just signed up for a 30 day trial but my account still says free and then i clicked go premium and it wanted me to sign up for a 7 day trial what is going on?

  • Newbie
  • I just signed up for a 30 day trial but my account still says free and then i clicked go premium and it wanted me to sign up for a 7 day trial what is going on?
  • Maxim
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Account Hacked and Changed to Family Premium, Mischarged, Loss of Student Discount

I was reviewing my credit statements and saw that Spotify charged my account $15 for a family account, a change that was not authorized by me. When I look through my account information regarding the family account, five names of people whom I have n...

  • Newbie
  • I was reviewing my credit statements and saw that Spotify charged my account $15 for a family account, a change that was not authorized by me. When I look through my account information regarding the...
  • Maxim
  • Spotify Star
  • 532 Views
  • 1 replies
  • 0 likes
  • 532 Views
  • 1 replies
  • 0 likes

Estou com problemas em cancelar a minha conta, não consigo achar?

Tenho uma conta que foi desativada, não tenho mais os dados da conta, sendo a cobrança continua vindo no meu cartão, então gostaria de cancelar e ser ressarcido das cobranças indevidas.Peço e aguardo soluçao.

  • Newbie
  • Tenho uma conta que foi desativada, não tenho mais os dados da conta, sendo a cobrança continua vindo no meu cartão, então gostaria de cancelar e ser ressarcido das cobranças indevidas. Peço e aguar...
  • 319 Views
  • 0 replies
  • 0 likes
  • 319 Views
  • 0 replies
  • 0 likes

Re: Spotify Premium Question

Why have i buy Spotify premium since 4 month and i can't use it , i have paid and i can't use spotify premium , why ?

  • Casual Listener
  • Why have i buy Spotify premium since 4 month and i can't use it , i have paid and i can't use spotify premium , why ?
  • Iroko
  • Casual Listener
  • 356 Views
  • 2 replies
  • 0 likes
  • 356 Views
  • 2 replies
  • 0 likes

Account and payment problem

I canceled my premium student subscription in June 2016 after I graduated but have since been getting charged monthly at a rate of $9.99 since May... I've only just noticed the charge, but I have not had access to premium services since June 2016. Ad...

  • Visitor
  • I canceled my premium student subscription in June 2016 after I graduated but have since been getting charged monthly at a rate of $9.99 since May... I've only just noticed the charge, but I have not...
  • user-removed
  • Not applicable
  • 323 Views
  • 2 replies
  • 0 likes
  • 323 Views
  • 2 replies
  • 0 likes

Need to Cancel Premium but cant figure out associated email

Grandson signed up for Spotify, changed phones, didn't cancel and now can't figure out which email is associated to the premium account and cant cancel. The charges are going to MY credit card. Need to figure out how to cancel?

  • Newbie
  • Grandson signed up for Spotify, changed phones, didn't cancel and now can't figure out which email is associated to the premium account and cant cancel.  The charges are going to MY credit card....
  • OviiiOne
  • Community Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

money subsciption problems

So I did the 3 month trial, and then afterwards I canceled my subscription a day late so they charged me 10 bucks for it. I tried to contact them and let them know that it was a mistake amd I would like a refund, but there is no way to cantact direct...

  • Newbie
  • So I did the 3 month trial, and then afterwards I canceled my subscription a day late so they charged me 10 bucks for it. I tried to contact them and let them know that it was a mistake amd I would l...
  • OviiiOne
  • Community Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Two accounts with premium subscription and wanting to cancel the old one

Hi, I have two accounts now. I have one account linked to my old facebook profile. Since opening a new facebook and spotify account. How do i cancel my old subscription to my old account for Spotify? Thanks!

  • Newbie
  • Hi,   I have two accounts now. I have one account linked to my old facebook profile. Since opening a new facebook and spotify account. How do i cancel my old subscription to my old account for...
  • Jacob
  • Community Legend
  • 449 Views
  • 1 replies
  • 0 likes
  • 449 Views
  • 1 replies
  • 0 likes

Someone is buying spotify premium through my bank account.

I have a payment for spotify premium on my bank account but I do not have an active membership. Can this be looked into and would I be able to get a refund as it seems someone is using my bank details. Regards

  • Casual Listener
  • I have a payment for spotify premium on my bank account but I do not have an active membership. Can this be looked into and would I be able to get a refund as it seems someone is using my bank detail...
  • OllieV1
  • Casual Listener
  • 588 Views
  • 2 replies
  • 0 likes
  • Account
  • 588 Views
  • 2 replies
  • 0 likes

Superuser Contribution 12.99 9.99

Why am I getting charged 1299 when the average premium rate is only 999?

  • Newbie
  • Why am I getting charged 1299 when the average premium rate is only 999?
  • Goodman
  • Spotify Legend
  • 627 Views
  • 2 replies
  • 0 likes
  • 627 Views
  • 2 replies
  • 0 likes

Logged in my old account (non premium) then connected my Facebook (premium). Boom! Premium is gone.

I subscribed premium on my FB account in spotify. for a few months already. Then I logged out. Then, I logged in my old account (non premium) then connected my FB (premium). Boom! Premium is gone.Whenever I try login using FB, it now defaults to my o...

  • Casual Listener
  • I subscribed premium on my FB account in spotify. for a few months already. Then I logged out.   Then,  I logged in my old account (non premium) then connected my FB (premium). Boom! Pre...
  • Hubo
  • Community Legend
  • 984 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 984 Views
  • 5 replies
  • 0 likes

Premium werkt niet meer

Ik heb vorige maand geen geld op me rekening gelaten voor spotify om af te schrijven. Toen mijn spotify werd afgesloten heb ik dat wel gedaan maar het werd naderhand niet afgetrokken. Deze maand heeft spotify ook niks afgetrokken en mijn spotify acco...

  • Newbie
  • Ik heb vorige maand geen geld op me rekening gelaten voor spotify om af te schrijven. Toen mijn spotify werd afgesloten heb ik dat wel gedaan maar het werd naderhand niet afgetrokken. Deze maand heef...
  • Hubo
  • Community Legend
  • 594 Views
  • 1 replies
  • 0 likes
  • 594 Views
  • 1 replies
  • 0 likes

Cancel Payment - Not My Account

Good morning,I pay for someone else's Spotify account with my debit card, however I would like to cancel these payments but do not have access to their account. Can you please advise how to go ahead doing this? I previously cancelled my debit card ho...

  • Visitor
  • Good morning, I pay for someone else's Spotify account with my debit card, however I would like to cancel these payments but do not have access to their account.  Can you please advise how to ...
  • Jacob
  • Community Legend
  • 823 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 823 Views
  • 1 replies
  • 0 likes