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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 72004 Views
  • 25 replies
  • 5 likes
  • 72004 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 41849 Views
  • 19 replies
  • 2 likes
  • 41849 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29825 Views
  • 16 replies
  • 3 likes
  • 29825 Views
  • 16 replies
  • 3 likes

Charged for premium, account never upgraded

I've had this problem with spotify before. I tried to sign up for student premium, I guess my school isn't on the list idk, and it said there was an error processing. The receipts section of my spotify account shows no charges but sure enough there w...

  • Casual Listener
  • I've had this problem with spotify before. I tried to sign up for student premium, I guess my school isn't on the list idk, and it said there was an error processing. The receipts section of my spoti...
  • Maxim
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Fido/Premium Spotify

Hi, I signed up for a premium Spotify account March 22nd. Separately I just changed my phone plan (with Fido in Canada) and it comes with a free Premium account for six months. When I tried to apply it, it wouldn't go through, presumably because my f...

  • Casual Listener
  • Hi, I signed up for a premium Spotify account March 22nd. Separately I just changed my phone plan (with Fido in Canada) and it comes with a free Premium account for six months. When I tried to apply ...
  • 229B
  • Casual Listener
  • 162 Views
  • 2 replies
  • 0 likes
  • 162 Views
  • 2 replies
  • 0 likes

Superuser Contribution Pay problems

I paid 2 days ago, and I don't have Spotify premium yet

  • Newbie
  • I paid 2 days ago, and I don't have Spotify premium yet
  • Nicky046
  • Newbie
  • 270 Views
  • 2 replies
  • 0 likes
  • 270 Views
  • 2 replies
  • 0 likes

Superuser Contribution No me han activado mi premium

Pagué mi spotify premium desde el sábado y ya es martes y todavía no se activa y quiero saber porque

  • Newbie
  • Pagué mi spotify premium desde el sábado y ya es martes y todavía no se activa y quiero saber porque
  • Aimee_T
  • Roadie
  • 449 Views
  • 1 replies
  • 0 likes
  • 449 Views
  • 1 replies
  • 0 likes

Postal Code - Premium Subscription

Hi, I have Premium account, connected to my Facebook. My family members received an e-mail requesting to provide our postal code. We provided postal code that might have been used during registration (as we had different house), as a result one perso...

  • Newbie
  • Hi, I have Premium account, connected to my Facebook. My family members received an e-mail requesting to provide our postal code. We provided postal code that might have been used during registra...
  • Maxim
  • Spotify Star
  • 4414 Views
  • 1 replies
  • 0 likes
  • 4414 Views
  • 1 replies
  • 0 likes

Superuser Contribution Editing account

I would like to cancel my premium subscription. On the app, it shows premium subscription, but I don't know how to navigate to change it. When I log into my account online from a desk top, it says I am currently using Spotify free. How can I cancel m...

  • Newbie
  • I would like to cancel my premium subscription.  On the app, it shows premium subscription, but I don't know how to navigate to change it.  When I log into my account online from a des...
  • Aimee_T
  • Roadie
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Not premium anymore

Hi, as I tried to listen to music with spotify some days ago I found out that my account wasn't premium anymore... I don't understand how it's possible, I won a contest and got a year of spotfy premium free (it should and on March 22. 2018... I have ...

  • Casual Listener
  • Hi, as I tried to listen to music with spotify some days ago I found out that my account wasn't premium anymore... I don't understand how it's possible, I won a contest and got a year of spotfy premi...
  • sabriisblonde
  • Casual Listener
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Solved!! Subscribed on my work computer but can't login on my iphone

Hi TeamI subscribed to spoitify premium today on my work computer. I then downloaded the app to my iphone but it will not let me login using the same details. Can you please tell me what I need to do to get it to work?ThanksSue from Adelaide, Austral...

  • Casual Listener
  • Hi Team I subscribed to spoitify premium today on my work computer.  I then downloaded the app to my iphone but it will not let me login using the same details.   Can you please tell me w...
  • Maxim
  • Spotify Star
  • 235 Views
  • 7 replies
  • 0 likes
  • 235 Views
  • 7 replies
  • 0 likes

Went to bed with Spotify premium and woke up without it?

I've had spotify premium for months and I'm pissed. I just got charged for it as well. What happened to my account overnight?

  • Newbie
  • I've had spotify premium for months and I'm pissed. I just got charged for it as well. What happened to my account overnight? 
  • KatesHere
  • Community Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Spotify Premium

He hecho el pago a la sucripcion de spotify premium desde ayer y aun no se me brinda el servicio

  • Casual Listener
  • He hecho el pago a la sucripcion de spotify premium desde ayer y aun no se me brinda el servicio
  • kejt_
  • Community Legend
  • 185 Views
  • 5 replies
  • 0 likes
  • 185 Views
  • 5 replies
  • 0 likes

Cc info took money but don't work

It won't accept cc information then when it did spotify don't work...plz fix

  • Newbie
  • It won't accept cc information then when it did spotify don't work...plz fix
  • MattSuda
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Unknown charges to account

I see suspicious charges to my account. Please contact me directly and privately to sort out this matter. P.S. It is ridiculous that I have to post this request in a forum. Real companies have support contact information readily available. I am not i...

  • Newbie
  • I see suspicious charges to my account. Please contact me directly and privately to sort out this matter.   P.S. It is ridiculous that I have to post this request in a forum. Real companies ha...
  • MattSuda
  • Spotify Star
  • 839 Views
  • 1 replies
  • 1 likes
  • 839 Views
  • 1 replies
  • 1 likes

Premium

I just purchased a spotify premium account for this month and then cancelled my subscription so it would not renew in May and I would be able to listen to it all this month. I was charged, but it is saying my account is not premium

  • Newbie
  • I just purchased a spotify premium account for this month and then cancelled my subscription so it would not renew in May and I would be able to listen to it all this month. I was charged, but it is ...
  • MattSuda
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Paying via spotify card

ho acquistato una cara prepagata da 30euro di spotify (epay) ma al momento del pagamento prima dice tutto ok.poi dopo pochi giorni l abbonamento premium si è disattivato e la tessera non funziona più.cosa è capitato? come risolvo?

  • Newbie
  • ho acquistato una cara prepagata da 30euro di spotify (epay) ma al momento del pagamento prima dice tutto ok. poi dopo pochi giorni l abbonamento premium si è disattivato e la tessera non funziona p...
  • MattSuda
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

my facebook page

şimdi öncelikle kolay gelsin. garip bir derdim var. benim 2 tane email hesabım var. bunlardan biri ''halil_cesaretli@hotmail.com'' diğeri ise ''halil_95@outlook.com''. şuan bir ay ücretsiz premium özelliğini halil_95@outlook.com adresinde kullanıyoru...

  • Newbie
  • şimdi öncelikle kolay gelsin. garip bir derdim var.   benim 2 tane email hesabım var. bunlardan biri ''halil_cesaretli@hotmail.com'' diğeri ise ''halil_95@outlook.com''. şuan bir ay ücretsiz p...
  • MattSuda
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Solved!! Cancelling personal premium subscription as new phone contract includes service

Hi,I've just purchased a new phone contract through Vodafone and Spotify premium is included as part of the contract.Vodafone support said I'll be able to "free" my current Spotify account and then reactivate it using a Vodafone link they've sent me ...

  • Casual Listener
  • Hi, I've just purchased a new phone contract through Vodafone and Spotify premium is included as part of the contract. Vodafone support said I'll be able to "free" my current Spotify account and th...
  • MattSuda
  • Spotify Star
  • 375 Views
  • 3 replies
  • 0 likes
  • 375 Views
  • 3 replies
  • 0 likes

Solved!! Premium paused due to last paymeny didn't work

I keep getting the premium paused 'your last payment didn't work' error and it is asking me to renew my subscription online. My card payment has been working fine and money has always been taking out of the account.. I cancelled my subscription and r...

  • Casual Listener
  • I keep getting the premium paused 'your last payment didn't work' error and it is asking me to renew my subscription online. My card payment has been working fine and money has always been taking out...
  • paulcullen11
  • Casual Listener
  • 2590 Views
  • 2 replies
  • 0 likes
  • 2590 Views
  • 2 replies
  • 0 likes

Have two Accounts. Want to get Rid of one of them and keep the other

Have two Accounts. One is connected to FAcebook, but is not the premium membership. Its the free one. When i first got spotify, i had some complications connecting to facebook. So i made another account. This one is the Premium. Its great. But i cant...

  • Visitor
  • Have two Accounts. One is connected to FAcebook, but is not the premium membership. Its the free one. When i first got spotify, i had some complications connecting to facebook. So i made another acco...
  • MattSuda
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

charged

I wasn't aware that after getting three months for $.99 that after that it would charge me $10+. I was just wondering if there's a way I can get my money back? I canceled my subscription.

  • Newbie
  • I wasn't aware that after getting three months for $.99 that after that it would charge me $10+. I was just wondering if there's a way I can get my money back? I canceled my subscription.
  • Maxim
  • Spotify Star
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

Money Charged

I have an additional ten dollars charged to my card. A worker said they would remove this payment from my account and it is still not removed.

  • Newbie
  • I have an additional ten dollars charged to my card. A worker said they would remove this payment from my account and it is still not removed.
  • MattSuda
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes